南開大學(xué)22年春學(xué)期《酒店業(yè)領(lǐng)導(dǎo)力與管理（一）（二）（EI雙語）》在線作業(yè)平時(shí)作業(yè)一-00001

1、-本頁為預(yù)覽頁P(yáng)AGE15-本頁為預(yù)覽頁-本頁為預(yù)覽頁22春學(xué)期（高起本：1509、1603、1609、1703）酒店業(yè)領(lǐng)導(dǎo)力與管理（一）（二）（EI雙語）在線作業(yè)-00003第1題. Which information shouldnt be included in your resume?選項(xiàng)A：Educational background選項(xiàng)B：Internship Experience選項(xiàng)C：Health Status選項(xiàng)D：Activities, special skills, honors參考答案：C第2題. 在戴明的觀點(diǎn)中, 檢查對于提升質(zhì)量管理應(yīng)起到什么樣的作用?選項(xiàng)A：質(zhì)量的

2、提升完全依賴于檢查選項(xiàng)B：運(yùn)用于監(jiān)督流程與個人績效的檢查是必要的選項(xiàng)C：檢查創(chuàng)造了質(zhì)量選項(xiàng)D：檢查打造積極的員工士氣參考答案：B第3題. 通過提供獎勵或幫助來達(dá)到期望的行為的權(quán)力技巧是:選項(xiàng)A：推理論證選項(xiàng)B：討價(jià)還價(jià)選項(xiàng)C：訴諸上層選項(xiàng)D：以職位壓人參考答案：B第4題. 根據(jù)行為產(chǎn)生的結(jié)果來判斷是否是道德是運(yùn)用的哪一個道德理論?選項(xiàng)A：康德理論選項(xiàng)B：效益理論選項(xiàng)C：正義理論選項(xiàng)D：社會責(zé)任理論參考答案：B第5題. What type of feedback is the most likely to increase motivation?選項(xiàng)A：Advice選項(xiàng)B：Reinforceme

3、nt選項(xiàng)C：Criticism選項(xiàng)D：Silence參考答案：B第6題. Which one of following question is NOT suitable to ask interviewers?選項(xiàng)A：How would you describe your companys culture選項(xiàng)B：How often will I be evaluatedif hired?選項(xiàng)C：Whats your companys mission?選項(xiàng)D：Why is the job Im applying for open?參考答案：C第7題. 下面哪一項(xiàng)不是道德觀的六個支柱之一?選項(xiàng)A：

4、尊重選項(xiàng)B：責(zé)任選項(xiàng)C：公正選項(xiàng)D：平等參考答案：D第8題. What education can mostly impact on diversity?選項(xiàng)A：Increase sensitivity of managers and employees about diversity選項(xiàng)B：Make the people withinthe company think the same選項(xiàng)C：Make the people withinthe company act the same選項(xiàng)D：Increase the employees ability toprotect themselves

5、參考答案：A第9題. 領(lǐng)導(dǎo)今年給小王的績效評估分?jǐn)?shù)很高,主要原因是兩天前小王收到了一份客戶表揚(yáng)信。這屬于溝通障礙中的哪一種?選項(xiàng)A：光環(huán)效應(yīng)選項(xiàng)B：誤解選項(xiàng)C：錯誤的時(shí)間選項(xiàng)D：地位參考答案：A第10題. Please select a suitable communication style according to the following situation:Manager is conducting a performance appraisal with his staff.選項(xiàng)A：Reflective Communication Style選項(xiàng)B：Emotive Communic

6、ation Style選項(xiàng)C：Supportive communication style選項(xiàng)D：Directive Communication Style參考答案：A第11題. 在哪一個團(tuán)隊(duì)發(fā)展階段團(tuán)隊(duì)成員會提出以下的問題?- 我們?nèi)绾未_定我們已經(jīng)做出了最好的決定?選項(xiàng)A：形成期選項(xiàng)B：爭吵期選項(xiàng)C：平穩(wěn)期選項(xiàng)D：高效期參考答案：D第12題. 通過職位權(quán)力來命令他人達(dá)成期望的行為的權(quán)力技巧是:選項(xiàng)A：推理論證選項(xiàng)B：討價(jià)還價(jià)選項(xiàng)C：訴諸上層選項(xiàng)D：以職位壓人參考答案：D第13題. 哪項(xiàng)不屬于對標(biāo)?選項(xiàng)A：建立標(biāo)準(zhǔn)來推動不斷改進(jìn)的過程選項(xiàng)B：對標(biāo)通常只包含應(yīng)用本公司最佳實(shí)踐選項(xiàng)C：對標(biāo)可以幫助

7、發(fā)現(xiàn)需要改進(jìn)的領(lǐng)域選項(xiàng)D：對標(biāo)的標(biāo)準(zhǔn)需要不斷提升與時(shí)俱進(jìn)參考答案：B第14題. 通過讓他人直接參與到如何到達(dá)期望行為的討論并共同做決定的權(quán)力技巧是:選項(xiàng)A：商討選項(xiàng)B：同伴壓力選項(xiàng)C：鼓舞人心的呼吁選項(xiàng)D：逢迎呼吁參考答案：A第15題. 幫助克服語言障礙與管理哪一類多元化勞動力聯(lián)系最緊密?選項(xiàng)A：少數(shù)民族勞動力選項(xiàng)B：老年勞動力選項(xiàng)C：低教育勞動力選項(xiàng)D：女性勞動力參考答案：A第16題. 讓我能在團(tuán)隊(duì)會議上勇敢發(fā)言的驅(qū)動力是什么?選項(xiàng)A：過往的尷尬經(jīng)歷選項(xiàng)B：緊張的情緒選項(xiàng)C：我能夠清楚的表達(dá)自己的想法選項(xiàng)D：會議主持會在我無話可說時(shí)讓我發(fā)言參考答案：C第17題. Which one of i

8、tems should NOT be considered to negotiate選項(xiàng)A：Starting time選項(xiàng)B：Starting Salary選項(xiàng)C：Relocation assistance選項(xiàng)D：Job duties參考答案：D第18題. What IDEAL model adapted from ?選項(xiàng)A：Demings 14 points選項(xiàng)B：Jurans quality management選項(xiàng)C：ISO9001選項(xiàng)D：The Shewhart Cycle參考答案：D第19題. Which strategy can mostly help Women groups?選

9、項(xiàng)A：Provide diversity training program選項(xiàng)B：Provide continuing education opportunity選項(xiàng)C：Provide fitness activities選項(xiàng)D：Provide a sexual harassment free working environment參考答案：D第20題. “收受回扣”是在侵害他人廣義財(cái)產(chǎn)中的哪一類?選項(xiàng)A：品格選項(xiàng)B：良心選項(xiàng)C：財(cái)物選項(xiàng)D：名譽(yù)參考答案：C第21題. 字詞、語音語調(diào)、身體語音在溝通中的影響比例是選項(xiàng)A：字詞(55%)、語音語調(diào)(38%)、身體語音(7%)選項(xiàng)B：字詞(7%)、

10、語音語調(diào)(38%)、身體語音(55%)選項(xiàng)C：字詞(55%)、語音語調(diào)(7%)、身體語音(38%)選項(xiàng)D：字詞(38%)、語音語調(diào)(55%)、身體語音(7%)參考答案：B第22題. 請根據(jù)以下描述來確定反饋的類型“指出被高度推崇的行為或結(jié)果并說明如何實(shí)施它們”選項(xiàng)A：批判選項(xiàng)B：建議選項(xiàng)C：強(qiáng)化選項(xiàng)D：沉默參考答案：B第23題. Which one of following question is an illegal interview question?選項(xiàng)A：What does your husband do?選項(xiàng)B：Tell me about yourself選項(xiàng)C：What do y

11、ou really want to do in life?選項(xiàng)D：Why should I hire you?參考答案：A第24題. The description of Vision Statement is NOT right選項(xiàng)A：It is the articulationof what the organization will look like after a change is complete選項(xiàng)B：It definesthe organizations response to a perceived need.選項(xiàng)C：It sets the direction選項(xiàng)D：Cre

12、ating a vison isonly in the hands of change sponsor參考答案：D第25題. What exposure can mostly impact on diversity?選項(xiàng)A：Increase sensitivity of managers and employees about diversity選項(xiàng)B：Ensure that discrimination and harassment will be quickly extinguished選項(xiàng)C：Increase mutual understanding and provides evide

13、nce that diversity is working選項(xiàng)D：Increase the employees ability toprotect themselves參考答案：C第26題. 請根據(jù)以下描述來確定反饋的類型“明確那些不符合要求的行為或結(jié)果”選項(xiàng)A：建議選項(xiàng)B：強(qiáng)化選項(xiàng)C：沉默選項(xiàng)D：批判參考答案：D第27題. The tool for analyzing process is :選項(xiàng)A：Fact-Finding planning sheet選項(xiàng)B：Checklist選項(xiàng)C：Cause-and Effect Diagram選項(xiàng)D：Brainstorming參考答案：C第28題.

14、客人為了賠償編織虛假投訴是屬于酒店業(yè)道德問題中的哪一種?選項(xiàng)A：回扣問題選項(xiàng)B：說謊與欺騙行為 外部客人選項(xiàng)C：人事相關(guān)的不道德行為選項(xiàng)D：不遵守操作流程行為參考答案：B第29題. Which one belongs to incremental improvement?選項(xiàng)A：Install a few self check-in machines in the lobby for reducing waiting time選項(xiàng)B：Use a team approachto guestroom cleaning instead of individual effort選項(xiàng)C：Implemen

15、tingSix Sigma system within a hotel選項(xiàng)D：Rebrand ibis hotel to Mercure參考答案：A第30題. 千禧一代的員工正成為酒店業(yè)的生力軍,這也將務(wù)必推動管理的變革,這一變革的力量來自于哪里?選項(xiàng)A：外部的科技的變化選項(xiàng)B：外部勞動力人群的變化選項(xiàng)C：外部的市場變化選項(xiàng)D：內(nèi)部的組織架構(gòu)的變化參考答案：B第31題. What are general guidelines or good practices for conducting Diversity Training?選項(xiàng)A：Give trainees information on

16、the demographics, contributions, culture and values of different groups選項(xiàng)B：Use exercises that remind trainees what it feels like to be different選項(xiàng)C：Have several representatives of the various groups within the company explain their personal perspectives選項(xiàng)D：Celebrate diversity through food and lead a

17、 discussion about the various foods and the ways in which food is used in cultural tradition參考答案：A,B,C,D第32題. What are the characteristics of Personality-Based Leadership?選項(xiàng)A：Only charismaticindividuals can be good leaders選項(xiàng)B：They like status-quo選項(xiàng)C：This type of leaderscan inspire intense emotions i

18、n their followers選項(xiàng)D：We also called it CharismaticLeadership參考答案：C,D第33題. 朱蘭的質(zhì)量管理對于提升酒店業(yè)的質(zhì)量管理有什么啟示?選項(xiàng)A：質(zhì)量促進(jìn)創(chuàng)造新的產(chǎn)品特征選項(xiàng)B：質(zhì)量讓我們遠(yuǎn)離次品選項(xiàng)C：建立組織內(nèi)部的質(zhì)量計(jì)劃與控制體系來關(guān)注客戶滿意選項(xiàng)D：通過質(zhì)量改進(jìn)減少失誤來避免客人不滿意的情況發(fā)生參考答案：A,B,C,D第34題. What are characteristics of The Dominator?選項(xiàng)A：Demand s attention and tries to run the show選項(xiàng)B：Consta

19、ntly interrupts other people選項(xiàng)C：Imposes personal opinions on the group選項(xiàng)D：Is a frustrated dominator參考答案：A,B,C第35題. 成為一名有效的信息型聆聽者的技巧有哪些?選項(xiàng)A：考慮發(fā)言者的可信度選項(xiàng)B：傾聽主要信息選項(xiàng)C：尋找講演者組織內(nèi)容的方法選項(xiàng)D：識別支持講演者觀點(diǎn)的重要細(xì)節(jié)參考答案：B,C,D第36題. 共識決策可以:選項(xiàng)A：消弱派別或黨派的作用，并提升個人意見的表達(dá)。選項(xiàng)B：通過并列不同的意見，該方法也增加了不可預(yù)測或創(chuàng)新方案出現(xiàn)的的可能性選項(xiàng)C：當(dāng)決策的強(qiáng)制執(zhí)行難以實(shí)施時(shí)，就希望采

20、用共識決策，這樣每一個參與者將被要求對決策施加影響選項(xiàng)D：提供一種反映所有成員想法的全面解決辦法，能夠提高成員實(shí)施決策的積極性，體現(xiàn)平等之風(fēng)參考答案：A,B,C,D第37題. 共識決策的劣勢有哪些?選項(xiàng)A：達(dá)成一致需要很長時(shí)間，甚至具有很大的挑戰(zhàn)性；選項(xiàng)B：需要大量的溝通、耐心的聆聽、并理解別人的觀點(diǎn)；選項(xiàng)C：為確保所有成員都有機(jī)會發(fā)表意見，必須進(jìn)行有效地推動，但這相當(dāng)艱苦。選項(xiàng)D：并不公平公正參考答案：A,B,C第38題. How to analyze the area targeted for improvement?選項(xiàng)A：Establishing baseline measuremen

21、ts選項(xiàng)B：Analyzing processes選項(xiàng)C：Identifying potential causes選項(xiàng)D：Determining the root causes參考答案：A,B,C,D第39題. 從長遠(yuǎn)來看能夠提升員工自信心的反饋形式有:選項(xiàng)A：批判選項(xiàng)B：沉默選項(xiàng)C：建議選項(xiàng)D：強(qiáng)化參考答案：C,D第40題. When assessing how this job fits you,you need to consider whether this occupation is a good match with your:選項(xiàng)A：Strengths選項(xiàng)B：Values選項(xiàng)C：Interests選項(xiàng)D：Habits參考答案：A,B,C第41題. Henry Fayol的主要貢獻(xiàn)是將管