酒店餐飲服務(wù)英語(yǔ)培訓(xùn)

1、Food and BeverageService.歡迎和問(wèn)候語(yǔ)Good morning (afternoon, evening), sir ( madam )How do you do?How do you do?Glad / Nice to meet you.How are you? Fine, thanks. And you?Welcome to our hotel (restaurant).Wish you a most pleasant stay in our hotel.I hope you will enjoy your stay with us.I hope you are en

2、joying your stay with us.I hope you have enjoyed your stay with us.Have a good time!.用語(yǔ) Restaurant. Can I help you?Sorry, Ive dialed the wrong number.May I speak to your General Manager? - Speaking.Sorry. He is not in at the moment. Would you like to leave a message?I beg your pardon? / Pardon?. 祝賀語(yǔ)

3、：Congratulations!Merry Christmas!Have a nice holiday!Wish you every success! 答謝和應(yīng)對(duì)語(yǔ)：Thank you for your help (advice, information)Its very kind of you.You are welcome.Not at all. Dont mention it.Its my pleasure. With pleasure. My pleasure.I am always at your service.Thank you for staying in our hotel

4、.負(fù)疚語(yǔ)I am sorry.Excuse me.Im sorry. Its my fault.Sorry to have kept you waiting.Sorry to interrupt you.Im sorry about this.I apologize for this.Thats all right.Lets forget it.It doesnt matter. 咨詢(xún)語(yǔ)：Can I help you?What can I do for you?Is there anything I can do for you?Just a moment, please.May I use

5、your phone? 指路用語(yǔ)：Its opposite our hotel.Its on the second (third) floor.Excuse me. Where is the washroom (restroom, elevator)?This way, please! Turn left/right.Its in the lobby near the main entrance.Its at the end of the corridor. 提示用語(yǔ)：Mind / Watch your step.Please be careful.Please dont leave anyt

6、hing behind.Dont worry.Take it easy.Please dont smoke here. 告別語(yǔ):See you later.Good night.See you tomorrow.Goodbye and thank you for coming.Goodbye and hope to see you again.Have a nice trip.Have a nice trip home.一 餐廳器具餐桌 The Table 桌布 Tablecloth (cloth) lay the cloth for dinner lay the cloth for four

7、 餐具 cover Covers are laid for four. Another cover, please.盤(pán),碟 plate (供個(gè)人用) / dish (全桌人吃用)刀 knife 叉 fork 碗 bowl 勺子 spoon杯 cup 玻璃杯 glass 茶杯和墊碟 a cup and saucer 毛巾 hand towel 毛巾夾 towel tong席位巾 service cloth 餐巾 napkin.水瓶 carafe 茶壺 tea pot 咖啡壺 coffee pot糕點(diǎn)夾 cake tongs 糖夾 sugar tongs 糕餅盤(pán) pastry server 餐具墊

8、 placemat 調(diào)味品套具 condiment set 調(diào)味瓶 cruet鹽瓶 salt cellar 芥末盅 mustard pot 花瓶 vase 花盆 flower pot 牙簽 toothpick 煙灰盅 ashtray蓋上有許多小孔的瓶 castor 胡椒瓶 pepper shaker/ pepper castor.二. 刀叉餐具 cutlery餐刀 table knife 餐叉, 大叉 table fork 魚(yú)刀 fish knife 魚(yú)叉 fish fork 有鋸齒或鋒利的牛排刀 steak knife 牛油刀 butter knife 面包刀 bread knife 水果刀

9、 fruit knife芝士刀 cheese knife 點(diǎn)心餐刀 dessert knife 結(jié)婚蛋糕刀 wedding cake knife 切菜刀 vegetable knife .雕花刀 French cook knife 剔骨刀 bone knife 燒烤用叉 roasting fork 糕點(diǎn)叉 dessert fork 海鮮叉 seafood fork 蠔叉 oyster fork餅叉 cake fork 水果叉 fruit fork 蜜餞叉 pickle fork 餐匙 tablespoon 湯匙 soup spoon 茶匙 teaspoon咖啡匙 coffee spoon 冷飲

10、匙 iced tea spoon 蛋匙 egg-spoon三. 筷子 chopsticks竹筷 bamboo chopsticks 象牙筷 ivory chopsticks木筷 wood chopsticks 銀筷 silver chopsticks.四. 陶瓷器 chinaware碟墊 under plate 餐碟 dinner plate 圓碟 round plate 橢圓碟 oval plate 魚(yú)型碟 fish-shaped plate 糕點(diǎn)碟 cake dish 調(diào)味瓶碟 relish plate 水果碟 fruit dish 芥末碟 mustard dish 調(diào)味碟 sauce d

11、ish 湯碗 soup bowl 有蓋湯碗 tureen粥碗 congee bowl 面碗 noodle bowl 調(diào)料碗 sauce bowl 飯碗 rice bowl 菜盤(pán) vegetable dish 肉盤(pán) meat dish 毛巾托 towel plate 托盤(pán) server 有蓋杯 covered cup 茶杯 tea cup.咖啡杯 coffee cup 酒杯 wine glass 啤酒杯 beer glass 香檳杯 champagne tulip 雞尾酒杯 cocktail glass紅葡萄酒杯 red wine glass 白葡萄酒杯 white wine glass果汁杯

12、juice glass 飲料杯 drink mixer.五. 調(diào)味品 condiments油 oil 芝麻油 sesame oil 辣椒油 chilli oil 花生油 peanut oil 色拉油 salad oil 菜籽油 vegetable oil 橄欖油 olive oil 豆油 soy bean oil 豬油 lard 鹽 salt 食鹽 common salt 醬 paste 醬油 soy 番茄汁 tomato sauce 番茄醬 ketchup 蠔油 oyster sauce 咖喱 curry 咖喱粉 curry powder 醋 vinegar 糖 sugar 白糖 white

13、 sugar 紅糖 red sugar 蜂蜜 honey 奶酪 cheese.胡椒粉 pepper powder 黃油 butter大蒜garlic 蒜蓉 garlic bulb姜 ginger 味精 gourmet powder豆瓣 in black bean sauce魚(yú)香 with fish flavor六. 烹調(diào)方法 common cooking methods水煮 boiled 燉 stewed 鹵stewed in gravy紅燒 braising with soy sauce 炒 fried 切片 sliced切碎 minced 搗爛 mashed 切丁 diced 煎 pan-

14、fried 炸 deep-fried 蒸 steamed.七. 味道 flavor味淡的 milder 辣的 hot 有香料的,香的 spicy咸的 salty 酸的 sour 苦的 bitter油膩的 greasy / rich 甜的 sweet 松脆的 crisp 清淡的 light 味重的 heavy 無(wú)味的 insipid老的 tough 嫩的 tender 糊的 starchy.豬肉pork twice-cooked pork slices回鍋肉牛肉beef 羊肉mutton 雞肉chicken duck goose 鵝 鴿 pigeon海鮮seafood 礦泉水 mineral w

15、ater Food and Beverage manager 餐飲部經(jīng)理Restaurant Captain 餐廳領(lǐng)班Waiter / Waitress 餐廳應(yīng)接員Hostess餐廳預(yù)訂員Restaurant ReservationistKitchen Waiter走菜員 Chef 廚師長(zhǎng)廚房主管Head Chef Dishwasher洗碟工.Seating the diners一. A Reservations Call1. Good morning, sir。Restaurant, May I help you?2. Id like to reserve a table for tonig

16、ht, please. Id like to make a reservation for three for dinner this evening。3. How many people do you want a table for? How many people in your party, please? Well, a table for six or seven people. What time would you like your table? About seven oclock. What time do you open in the evening? We open

17、 at 5:00, and we take the last orders at 10:00 .4. Would you like a table in the main restaurant or in a private room? Would you like to have your dinner in the dining hall? Would you like to take the table in the corner? Can I get a table by the window? We have a booth by the window. Well arrange i

18、t for you.5. Whats going to be, Chinese food or Western food? Do you have pot service? 6. May I have you name and telephone number?.7. We look forward to seeing you. 8. Thank you for calling.二. 席位已滿(mǎn)1. Sorry, we are full.2. Sorry, were all booked up tonight. Sorry, all the tables are booked tonight.

19、Sorry, there arent any table left tonight.3. Just a moment, sir. Ill check our reservation list. Thank you for waiting, sir. Im afraid we are fully booked for tonight.勞您久等了,今晚的席位恐怕曾經(jīng)訂滿(mǎn)了.Receiving the Diners1. Welcome to our restaurant, sir and madam. Welcome, sir. Step right in, please. Welcome back

20、. Nice to see you again. 2. We have a window table reserved for you. Please leave your umbrella here.3. Do you have a reservation? Waiter, is there any table available now? Im sorry to say that we don have a vacant table at the moment. I have a reservation. May I ask who made it? Could you tell me w

21、ho made the reservation?. Please come this way. Ill show you to your table. Follow me, please. After you, please. This way, please.4. How about the charge of a private room? 雅間怎樣收費(fèi)? An extra 100 yuan for service charge. 加收100元效力費(fèi)5. Im sorry, sir. The sign here shows that its already been reserved. W

22、ould you please go upstairs? Do you want to wait? Please take a seat in the waiting area.6. Is this table all right? Here is your table. Is it all right? How do you like this table? What about that table near the window? This is the best table I can give you.7. Take a seat, please. Ill show you to y

23、our new table.8. Excuse me, sir. Would you mind moving over a little? Excuse me, sir. May I pass?9. Heres menu. Ill return in a few minutes to take your order. Please take your time. .Taking orders1. Are you ready to order? 您預(yù)備好點(diǎn)菜了嗎? Would you like to order now? May I take your order now? Have you o

24、rdered already? 您點(diǎn)好菜了嗎?2. What would you like? 您想要點(diǎn)什么? What are you going to have? What kind of dishes do you want? What dishes would you like? What would you have for breakfast/lunch/supper?.3. We have everything you wish. What would you like? 應(yīng)有盡有,他想要什么? Are you interested in Chinese cooking? Woul

25、d you like to try Chinese food? What is your favorite dishes/drink?4. Would you have something to drink? What kind of drink would you like? What would you like for a drink? Would you like to drink a bottle of beer? Which brand would you prefer? Anything cold you want?.5. Would you like something els

26、e? Is there anything else you would like to have? What else do you want?6. If you need anything else, please tell us.燒菜要求1. How do you want your steak? 牛排要幾分熟? How would you like your steak?2. How would you like that? How would you like that done? How would you like your eggs?3. Id like that without

27、 MSG, please. No MSG, please. Does this contain MSG?.訊問(wèn)特征菜1. Could you recommend me something special? What do you recommend? We have a very nice vegetable today. Its our chefs recommendation. Many guests give high comments on it. 很多客人對(duì)這道菜贊賞備至 Its delicious and worth a try.2. Whats your speciality?

28、What are the specials? What is the special of the day?. Its the speciality of our restaurant. Special spicy chicken is our speciality. 怪味雞是我們餐廳的特征菜 Is it very spicy? 辣嗎? No, but it is very tasty. 很有味兒. Would you like to try some hot food? 您想吃點(diǎn)辣的菜嗎?3. Mapo beancurd is the famous speciality of Sichuan

29、 food. 麻婆豆腐是有名的四川菜. Some famous Sichuan dishes are pork shreds with fish flavor, chicken cubes with chili peppers, and spicy braised cruciancarp. 四川名菜還有魚(yú)香肉絲,辣子雞丁4. Its not on the menu. 菜單上沒(méi)有這道菜 There isnt grill in Room Service. 客房效力部不賣(mài)燒烤的食品 It is not in season. 這道菜曾經(jīng)不合時(shí)令了.Serving Dishes1. You order

30、should take about 20 minutes, sir. 您點(diǎn)的菜要20分鐘左右才干做好, Would you mind waiting? 您介不介意等一下? The set menu will not take as much time. Your order will be with you very soon. Your dishes will come at once. Ill be back with your order in a little while. I shall not keep you waiting long. 我不會(huì)讓您久等的.2. Here are

31、your dishes. Anything else? This dish is yours. What is the next course? May I bring your rice now? This is complete course. If you would like any additional dishes, please call me. 菜上齊了,假設(shè)您還想加菜,請(qǐng)叫我.Are you ready for your dessert now? Shall/May I bring dessert now?Your soup, sir. Shall I put the sou

32、p in the middle of the table?.3. Enjoy your drink. Take your time and enjoy it. Hope youll enjoy your dinner. I hope that everything is satisfactory. 4. Is everything all right? 一切的菜都好吃嗎? Is everything OK? How are you doing? 您覺(jué)得怎樣? Are you enjoying your meal? Its delicious! Im glad you like it.5. Im afraid this is not the dish I ordered. 恐怕這不是我點(diǎn)的菜. Im awfully sorry. I do apologise for giving you the wrong dish. Ill change it immediately for you. Thank you for telling us. I assure you it wont happen again. Please take your time and enjoy y