酒店常用中英文縮寫

1、部門DEPARTMENTDEPT職位POSITIONPOS行政辦EXECUTIVEOFFICEEO財(cái)務(wù)部FINANCEDEPARTMENTFIC會(huì)計(jì)部ACCOUNTINGACCT采購部PURCHASINGDEPARTMENTPD酒水倉BEVERAGESTORE食品倉FOODSTORE日用品倉GENERALSTORE市場(chǎng)及銷售部SALES&MARKETINGDEPARTMENTS&M前廳部FRONTOFFICEDEPARTMENTF.O(F/O)管家部HOUSEKEEPINGHSKP洗衣房LAUNDRYROOMLR布草房LINENROOM游泳池SWIMMINGPOOL餐飲部FOOD&BEVERA

2、GEDEPARTMENTF&B中餐廳CHINESERESTAURANTCHNREST西餐廳WESTRESTAURANTWESTREST日本餐廳JAPANESERESTAURANT大堂吧LOBBYBAR送餐部ROOMSERVICERMSVC宴會(huì)中心BANQUETCENTRE會(huì)議廳CONFERENCEHALL管事部STEWARD娛樂部ENTERTAINMENTDEPARTMENTENT夜總會(huì)NIGHTCLUB桑拿SAUNA健身中心HEALTHCENTRE美容美發(fā)中心BEAUTY&BARBERCENTRE保齡球室BOWLINGBALL工程部ENGINEERINGDEPARTMENTENG保安部SEC

3、URITYDEPARTMENTSEC人力資源部HUMAN&RESOURCESDEPARTMENTHR培訓(xùn)咅B(yǎng)TRAININGDEPARTMENT員工飯?zhí)肧TAFFCANTEEN員工宿舍STAFFDORMITORY醫(yī)務(wù)室CLINICROOM圖書館LIBRARY前廳各分部：接待處RECEPTIONRECP行政樓層EXECUTIVEFLOORE/F詢問處INFORMATIONINFM訂房部RESERVATIONRESV總機(jī)房OPERATOR/TELEPHONEROOMOPT禮賓部CONCIERGECON商務(wù)中心BUSINESSCENTREBC大堂畐U理ASSISTANTMANAGERAM車隊(duì)TRAN

4、SPORTATIONTRA賬務(wù)處CASHIER、ACCOUNTINGDESK大堂LOBBY樓層FLOOR/F后勤辦公室BACKOFFICE員工通道STAFFENTRANCE職位：總經(jīng)理GENERALMANAGERGM行政助理ASSISTANTEXECUTIVEMANAGERAEM行政秘書EXECUTIVESECRETARY財(cái)務(wù)總監(jiān)FINANCIALCONTROLLERFC總會(huì)計(jì)師CHIEFACCOUNT成本會(huì)計(jì)師COSTACCOUNT采購部經(jīng)理PURCHASINGMANAGERPURCHASINGMGR市場(chǎng)及銷售總監(jiān)DIRECTOROFSALES&MARKETINGDOS市場(chǎng)及銷售副總監(jiān)ASS

5、ISTANTDIRECTOROFSALES&MARKETINGADOS市場(chǎng)及銷售部經(jīng)理SALESMANAGER銷售員SALESSALES前廳經(jīng)理FRONTOFFICEMANAGERFOM前廳副經(jīng)理ASSISTANTFRONTOFFICEMANAGERAFOM大堂副經(jīng)理ASSISTANTMANAGERAM接待員RECEPTIONIST/RECEPTIONCLERK訂房員RESERVATIONCLERKRESVCLERK行李員BELLBOY/BELLMAN門童DOORMAN接線生OPERATOR司機(jī)DRIVER行政管家EXECUTIVEHOUSEKEEPEREH畐幷亍政管家ASSISTANTEXE

6、CUTIVEHOUSEKEEPERAEH助理管家ASSISTANTHOUSEKEEPERAH樓層服務(wù)員ROOMATTENDANTATT餐飲總監(jiān)DIRECTOROFFOOD&BEVERAGEDOFB行政總廚EXECUTIVESOUSCHEF點(diǎn)心總廚DIMSUMCHEF人力資源部經(jīng)理HUMAN&RESOURCESMANAGERHRMGR總工程師CHIEFENGINEER值班工程師DUTYENGINEER保安部經(jīng)理SECURITYMANAGER保安主管CHIEFSECURITY經(jīng)理MANAGERMGR主任SUPERVISORSUP領(lǐng)班CAPTAINCAP秘書SECRETARY文員CLERK服務(wù)員WA

7、ITER行政值班經(jīng)理EXECUTIVEONDUTYMANAGEREOD值班經(jīng)理DUTYMANAGERDM酒店常用術(shù)語：接待處用語：入住CHECK-INC/I退房CHECK-OUTC/O預(yù)訂BOOKING、RESERVATIONBKG預(yù)期抵店ARRIVAL、DUTEINARL提前抵達(dá)EARLYARRIVAL預(yù)期離店DEPARTURE、DUTEOUTDEPT續(xù)住EXTENSIONEXTEN客類：顧客、賓客CLIENT、GUEST散客WALKINW/I、FIT團(tuán)隊(duì)GROUPGRP商務(wù)客COMMERCIALGUESTCOMMGST商務(wù)合同CORPORATECONTRACT長(zhǎng)住客LONGSTAYGUES

8、TL/SGST貴賓VERYIMPORTANTPERSONVIP旅行社TRAVELAGENTTVLAGT自用房HOUSEUSEH/U公司COMPANYCOM付帳（動(dòng)）PAY付帳（名）PAYMENT信用卡CREDITCARD現(xiàn)金CASH盡快ASSOONASPOSSIBLEASAP資料INFORMATIONINFM電話TELEPHONETEL傳真FACSIMILEFAX電傳TELEXTLX電報(bào)CABLECBL地址ADDRESSADD復(fù)?。C(jī)）COPY（MACHINE）網(wǎng)絡(luò)INTERNET電腦COMPUTER打印機(jī)PRINTER機(jī)票FLIGHTTICKET打字TYPING充電CHARGEABATTER

9、Y充電器CHARGER留言MESSAGE內(nèi)播電影IN-HOUSEMOVIE確認(rèn)CONFIRMATIONCONFIRM再次確認(rèn)RE-CONFIRMRE-CFRM對(duì)方付費(fèi)電話COLLECTCALL酒店帳HOUSEACCOUNTH/A取消CANCELLATIONCANCELL國(guó)內(nèi)長(zhǎng)途IDD訂金DEPOSIT國(guó)際長(zhǎng)途DDD價(jià)格RATERTE價(jià)錢PRICE市內(nèi)電話CITYCALL封房BLOCK分機(jī)EXTENSIONEXTN服務(wù)臺(tái)COUNTER喚醒服務(wù)WAKEUPCALL叫早服務(wù)MORNINGCALL請(qǐng)勿打擾DONOTDISTURBDND天氣WEATHER出租車TAXI面包車VEHICLE中巴COACH報(bào)

10、紙NEWSPAPER信件MAIL電視TELEVISIONTV背景音樂BACKGROUNDMUSIC小酒吧MINIBAR冰箱REFRIGERATOR客房保險(xiǎn)箱MINISAFE/PERSONALSAFE吹風(fēng)筒HAIRDRYER電熱水壺ELECTRICHEATINGKETTLE中央空調(diào)INDIVIDUALCONTROLLEDAIR-CONDITION洗衣LAUNDRY干洗DRY-CLEANING熨燙VALETSERVICE失物招領(lǐng)LOSTANDFOUND早餐BREAKFASTBFAST美式早餐AMERICANBREAKFASTABF歐陸式早餐CONTINENTALBREAKFASTCBF東方式早餐O

11、RIENTALBREAKFASTOBF午餐LUNCHLNH晚餐DINNERDNR人民幣RMB港幣HKD美元USD按摩MASSAGE蒸汽浴STEAMBATH鄰近房ADJOININGROOM付款方式ADVANCEPAYMENT禮儀AMENITY服務(wù)臺(tái)COUNTER喚醒服務(wù)WAKEUPCALL叫早服務(wù)MORNINGCALL請(qǐng)勿打擾DONOTDISTURBDND天氣WEATHER出租車TAXI面包車VEHICLE中巴COACH報(bào)紙NEWSPAPER信件MAIL電視TELEVISIONTV背景音樂BACKGROUNDMUSIC小酒吧MINIBAR冰箱REFRIGERATOR客房保險(xiǎn)箱MINISAFE/P

12、ERSONALSAFE吹風(fēng)筒HAIRDRYER電熱水壺ELECTRICHEATINGKETTLE中央空調(diào)INDIVIDUALCONTROLLEDAIR-CONDITION洗衣LAUNDRY干洗DRY-CLEANING熨燙VALETSERVICE失物招領(lǐng)LOSTANDFOUND早餐BREAKFASTBFAST美式早餐AMERICANBREAKFASTABF歐陸式早餐CONTINENTALBREAKFASTCBF東方式早餐ORIENTALBREAKFASTOBF午餐LUNCHLNH晚餐DINNERDNR人民幣RMB港幣HKD美元USD按摩MASSAGE蒸汽浴STEAMBATH鄰近房ADJOININ

13、GROOM付款方式ADVANCEPAYMENT禮儀AMENITY住房平均價(jià)格收款的指令BILLINGINSTRUCTION取消CANCELLATION不收費(fèi)房COMPLIMENTARYCOMP連通房CONNECTING續(xù)住EXTENSIONM床EXTRABED預(yù)報(bào)FORECAST客人帳單GUESTFOLIO管家部報(bào)表HOUSEKEEPINGREPORT加入JOIN-IN超過退房時(shí)間LATECHECK-OUT記事本LOGBOOK凈價(jià)NETRATE壞房包價(jià)PACKAGE長(zhǎng)包房PERMANENTROOM門市價(jià)RACKRATE登記REGISTER登記卡REGISTRATIONCARD轉(zhuǎn)房ROOMCHA

14、NGE房?jī)r(jià)ROOMRATE房間種類ROOMTYPE團(tuán)體住房名單ROOMLIST同住SHAREWITH旅行社TRAVELAGENT升級(jí)UPGRADE空房VACANTROOM貴賓營(yíng)業(yè)利潤(rùn)貢獻(xiàn)ContributiontoTradingProfitCTP總經(jīng)營(yíng)利潤(rùn)GrossOperatingProfitGOP平均每間可賣房間的收入RevenuePerAvailableRoomRevPAR收入產(chǎn)生指數(shù)RevenueGenerationIndexRGI賓客意見調(diào)查系統(tǒng)GuestSatisfactionTrackingSystemGSTS員工滿意度調(diào)查EmployeeSatisfactionPulseSur

15、veyESPS全面質(zhì)量管理TotalQualityManagementTQM以色列ISRAELIL意大利ITALY(ITALIA)IT牙買加JAMAICAJM日本JAPANJP約旦JORDANJO基里巴斯KIRIBATIKI盧森堡LUXEMBOURGLU馬達(dá)加斯加MADAGASCAR(MALAGASY)MG澳門MACAOMO馬來西亞MALAYSIAMY質(zhì)量評(píng)估系統(tǒng)QualityEvaluationSystemQES酒店經(jīng)營(yíng)管理系統(tǒng)PropertyManagementSystemPMS(標(biāo)準(zhǔn)經(jīng)營(yíng)程序)StandardOperatingProceduresSOP重要公司協(xié)議價(jià)(KeyNegotia

16、tedRate)KNR當(dāng)?shù)亍惫緟f(xié)議價(jià)(LocalNegotiatedRate)LNR合作協(xié)議申請(qǐng)RequestforProposalRFP散客FullyIndependentTravelerFIT綜合經(jīng)營(yíng)計(jì)劃IntegratedBusinessPlanIBP預(yù)訂中心的預(yù)訂系統(tǒng)VirtualCentralReservationOfficeVCRO國(guó)家：阿根廷ARGENTINAAR澳大利亞AUSTRALIAAU奧地禾UAUSTRIAAT巴哈馬BAHAMASBS比禾U時(shí)BELGIUM(BELGIQUE)BE貝寧BENINBJ玻利維亞BOLIVLABO巴西BRAZIL(BRASIL)BR英國(guó)BRIT

17、AINUK緬甸BURMAMM力口拿大CANADACA智禾UCHILECL丹麥DENMARK(DANMARK)DK德國(guó)DEUTSCHLANDDE厄瓜多爾ECUADOREC斐濟(jì)FIJIFJ法國(guó)FRANCEEFR力口蓬GABONGA希臘GREECEGR厄地馬拉GUATEMALA瓦亞那GUYANAGY海地HAITIHT洪都拉斯HONDURASHN香港HONGKONGHK印度INDIAIND印度尼西亞INDONESIA伊拉克IRAQIQ愛爾蘭IRELANDIE毛里求斯MAURITIUSMU墨西哥MEXICOMX尼泊爾NEPALNP荷蘭NETHERLANDS(HOLLAND)NL新西蘭NEWZEALAND

18、NZ尼日爾NIGERNE尼日利亞NIGERIANG挪威NORWAYNO巴基斯坦PAKISTANPK巴拿馬PANAMAPA巴拉瓦PARAGUAYPY秘魯PERUPE菲律賓PHILIPPINESPH葡萄牙PORTUGALPT沙特阿拉伯SAUDIARABLASA賽舌爾SEYCHELLES新加坡SINGAPORESG南非SOUTHAFRICAZA西班牙SPAIN(ESPANA)斯里蘭卡SRILANKA蘇里南SURINAMESR斯威士蘭SWAZILANDSZ瑞典SWEDEN(SVERIGE)SE瑞士SWITZERLAND(SUISSE)泰國(guó)THAILANDTH湯加TONGATO特立尼達(dá)和多巴哥TRINIDADANDTOBAGO突尼斯TUNISIA美國(guó)烏拉圭URUGUAYUY委內(nèi)瑞拉VENEZUELAVE南斯拉夫YUGOSLAVLAYU