新編劍橋商務英語module8課件

1、新編劍橋商務英語module_88、1 Training4Reading: Training courses1235Listening: Assessing training needsSpeaking: Giving reasons for and againstGrammar: -ing form and infinitiveSpeaking: Discussing training needsWarming up1、 What part-time jobs have you done?Did you get any training?2、 If yes, what do you thin

2、k of these training? Necessary / unnecessary, effective or ineffective? 3、 What do you think makes an effective training?The teacher (the trainer)the students (the trainees)The facilitiesThe approach/methodsHow much it responds to your needsThe extras (lunch, fort, etc、)2、 Imagine you are a training

3、 manager and you receive information on the two courses below、 Read these statements from people at your pany and decide which course would suit them、THE EFFECTIVE LEADERTEAM BUILDINGtraining coursesTHE EFFECTIVE LEADERThis online course will make you a more effective leader whether youre responsibl

4、e for leading a project, a team, a unit, a department or even a pany! Whatever your role, were assuming you must lead people in order to achieve results、 This course focuses on ACTION you can take to ensure people follow you so you get results、Duration: Approx、 2 hours、This is an online product and

5、for a single user、Course price: 50、00 + 8、75(VAT)= 58、75BUY NOWTEAM BUILDINGOrganisations have always relied on teams in some form、 But now there is more emphasis on groups of people working in teams, taking joint responsibility for achieving standards and meeting objectives、 This course explores th

6、e key factors that make teams effective and the skills required to build, strengthen and maintain the team、Duration: Approx、 2 hours、This is an online product and for a single user、Course price: 50、00 + 8、75(VAT)= 58、75BUY NOWIm responsible for then people but I find it hard to get the best from the

7、m、The problem with our pany is that departments never seem to know what the other is doing、Why dont my staff do what I ask them?Im really prefer working on my own、 I get so much more done、Listening: Assessing training needs1、 Listen to a conversation between a training manager and Sergio、 1) Which c

8、ourse does Sergio want to take? Why? 2) What do Sergio and the training manager disagree on?Sergio wants to take both of the courses because they will help him with his new role、They disagree on whether online training is as effective as face-to-face training、2、 Listen again、 Work in pairs、Student A

9、: Listen and list the training managers arguments for online training on the left of the table、Student B: Listen and list Sergios arguments for face-to-face training on the right of the table、Online trainingFace-to-face training- you dont need to go away- you arrange things around your work- you can

10、 municate with other people on the course- you can do it from home- its cheaper- you get new ideas from other people on the course- networking- you can ask the tutor questionsCan you think of any more arguments for and against online training?Online trainingFace-to-face trainingRelaxed and more fort

11、able;More flexible, may do it any time and anywhereMore personal and interactive;More direct, closer, hearing the voice of the other person in real time;More natural, feel betterSpeaking: Giving reasons for and against1、 Useful expressions:Giving reasons forGiving reasons againstIts great becauseOne

12、 advantage is thatAnother good reason isYoure right, but I also thinkThe other thing (reason) is thatThe problem is thatOne big disadvantage with that isOne argument against that idea isI dont think2、 Work in pairs、 Role play these discussions、 Take turns to give reasons for and give reasons against

13、、Giving reasons forGiving reasons againstExciting because it feels like an excursion、A good opportunity to do a course while enjoying the country view、Good to be away from the hustle and bustle of the city and get close to nature、Want to spend the weekend with family、Weekend is the time for relaxati

14、on after a weeks work, not a time for work、1) Your manager wants everyone in the department to spend an unpaid weekend in the country on a team-building course、2) Some employees have asked for flexitime and the opportunity to work from home、 Giving reasons forGiving reasons againstAchieve a better b

15、alance between work and life、Can have more time for further education and learning new skills、Help those with families spend more time together、Can reduce child care costs and have more time with families、Need to be self-disciplined and self-motivated、Sometimes it is hard to differentiate between wo

16、rk time and private time、Can be hard to stay motivated without the support of colleagues、 3) The pany wants to replace your English teacher with lessons on a puter、Giving reasons forGiving reasons againstJobs today require a working knowledge of certain puter skills、puter skills are important to hel

17、p raise efficiency、puter skills are something you need to survive and prosper in todays fast-changing workplace、pared with puter skill, English is more important for a pany in international trade;English is important for Internet marketing since it is the universal language on the Internet、English i

18、s useful in doing business with foreign clients since it is a monly used language 、If a pany wants to go global, its staff should be good at English、2、 Read this conversation、 Underline the correct word、Manager: Hi, Sergio、 Take a seat、 (1) Would / Do you like to have a coffee?Sergio: That would be

19、nice、 Two sugars, please、Manager: Oh Im sorry、 I didnt remember (2) to ask / asking for any this week、 I only have milk, Im afraid、Sergio: No problem、 Ill have it black, please、Manager: Really? I (3) cant stand / hate to drink it without milk、 Anyway, about your course、 Weve (4) arranged / remended

20、sending you away for a few days rather than doing it online、 Is that OK with you?Sergio: Sure、 I always (5) prefer / enjoy to work with a group of people rather than on my own、語法小結要點解釋:1) 在動詞+介詞后使用-ing形式:eg、 Shes working on fixing the problem、 Have you thought of moving into sales? Im interested in

21、seeing your plan for this、2) 在一些固定動詞后使用-ing形式,這些動詞包括consider, delay, dislike, enjoy, mind, postpone, practise, remend, suggest等。eg、 Have you considered changing the color? Would you mind waiting? Lets postpone training everyone until next month、3) 一些動詞只跟不定時,這些動詞包括afford, arrange, decide, manage, wan

22、t等。eg、 We cant afford to do this、 Shall we arrange to meet again in an hour? Do you want to take this course?4) 一些動詞既可跟-ing也可跟不定式,這些動詞包括advise, propose, begin, continue, like, prefer等。eg、 We advise you to take two weeks off、 / We advise taking two weeks off、5) 一些動詞跟-ing與跟不定式意思會有特別大不同。eg、 I stopped w

23、orking there years ago、 I stopped to work on this new project、另外一些動詞則沒有什么區(qū)別。eg、 We prefer to stay at home during the week、 / We prefer staying at home during the week、Speaking: Discussing training needsWork in pairs and role-play this situation、Student A: You are a training manager、 You sent the mem

24、o below to all staff、 Meet with an employee to discuss which course will be useful for him or her to attend、 Use some of these phrases:Which courses would you like?Would you prefer?Do you want?Are you interested in?How good are you at?How much of your job involves?Student B: Read this memo from your

25、 training manager and discuss which courses might be suitable、 Try to use some of these phrase:Id like / I wouldnt likeIm (not) interested inIm quite good atI cant afford My job involvesPlease note that we still have places available on the following one-day courses、 All training takes lace in our t

26、raining rooms、 Please arrange to meet with me as soon as possible to discuss your needs and requirements in order to enroll you、The courses are as follows:effective sellingpresentation skillsnegotiating by phonecross-cultural awarenessteam building leading a projectspreadsheets and databasesputer sk

27、ills 1 & 2 (building and maintaining a website)To: All staffFrom: The training managerSubject: Available training courses this autumnWhich courses would you like?Would you prefer?Do you want?Are you interested in?How good are you at?How much of your job involves?Id like / I wouldnt likeIm (not) inte

28、rested inIm quite good atI cant afford My job involvesReadingListeningListeningWritingResponding to a letter of plaintThe importance of listeningGood and bad listenerShowing youre listeningSpeakingA letter of plaintVocabulary8、2 Showing youre listeningLinking phrasesReading1、 How do you know when so

29、meone is listening to you? (a good listener)Look like he/she cares about my remarksShow interestAsk relevant questionsWith direct eye-contact and an attentive expressionWithout any look of distractionNot doing other work, like answering emails or looking at the screen of his/her puterReading2、 Do yo

30、u think listening to others attentively is very important? Why?RespectUnderstand the speaker better Lead both sides to promise and agreementMake less arbitrary decision or conclusionReading3、 Read the passage on page 80 and find out one extra word in each line and delete it、Listening: Good and bad l

31、isteners1、 Listen to four conversations、 In each conversation, is the other person a good or bad listener? How do good listeners show they are listening?Conversation 1 GOOD / BADConversation 2 GOOD / BADConversation 3 GOOD / BADConversation 4 GOOD / BADGood、 The person asks questions and use encoura

32、ging words like “really?”Bad、 The person interrupts and gives an opinion straightaway、Bad、 The person says what to do without finding out how the other person feels、Good、 The person checks and shows understanding、播放暫停停止2、 Read these expressions、 Which expressions would you use to show youre listenin

33、g?Let me check Ive understood you、 So what youre saying is Is that right? Well, of course the answer is simple, isnt it? Let me just stop you there、 I see what you mean、 Thats interesting、I see、Can I tell you what I think? Why do you think that is? Really? Well, what you need to do is Speaking: Show

34、ing you are listening1、 Work in pairs and practise using the expressions to show youre listening or you are not listening、1) Describe what you did after work last night、2) Explain a difficulty or problem you are currently having with your work、3) plain about something you have recently bought、Vocabu

35、lary : linking phrases1、 Read the letter and then answer the following questions、1st MayDear Mr Le FeverFollowing the recent experiences of two of my staff with your training pany, I have decided to send you some feedback based on their ments、On the 25th April, they attended a two-day puter course i

36、n creating PowerPoint presentations、 However, on the first day the trainer arrived 30 minutes late, which was followed by a further delay due to a room change、 As a result of this nearly 90 minutes was missed、 In addition to this, my staff inform me that the approach of the trainer was to let partic

37、ipants discover solutions to problems rather than being told what to do、Despite having been very satisfied with your services in the past I may have to reconsider sending staff in the future、 I would be grateful to hear any ments you have to make either by phone or in writing、I look forward to heari

38、ng from you、Yours sincerelyMrs A HeneageHuman Resources The purpose of the letter?2) What happened?3) What action the sender requires?Read the letter on p82 and answer questions、Paragraph 1Paragraph 2 Paragraph 31 Finish the exe 2&3 on page 82、2、 Put all these words and expression in your mind and w

39、ell take dictation next week、Listening: Responding to a letter of plaintAs a result of Mrs、 Heneages letter, Mr、 Le Fevre calls Fred Perrot , who is in charge of puter training、 Listen to the call and answer the following questions、1、 When the training was taken?2、 What happened to the trainer? What

40、s the effect on the course?3、 Why do they change the room?4、 What teaching approach did the trainer adopt? Is it good or bad?Listening: Responding to a letter of plaintDear Mrs HeneageWith regard to your concerns about the PowerPoint course on (1)_, I have now spoken to my head of puter training and

41、 as a result I am in a position to respond、Unfortunately, and due to circumstances beyond our control on that day, the head of training (2)_、 As a result (3)_and he was somewhat late、 For this I apologize, but because of this delay (4)_、Secondly, there was a room change which was due to the fact tha

42、t (5) _、Finally, our approach to training has always been based on(6)_ approach、Moreover, it has always received (7) _、Following this letter, I would like to suggest a meeting at your convenience to discuss any remaining issues and your future training needsAs a result of Mrs、 Heneages letter, Mr、 L

43、e Fevre calls Fred Perrot , who is in charge of puter training、 Listen to the call and plete the reply to Mrs、 Heneages letter、the 26th Aprilwas unavailable at short noticewe had to get a replacement trainerwe added the lost time on the end of the two daysyour pany sent an extra persondiscoveryposit

44、ive feedbackWriting: A letter of plaint投訴信寫作中精彩語句推薦:1、 I am writing to express my dissatisfaction at、 2、 I am very disappointed/upset to find that、 3、 I find it awful/appalling/distressing that、 4、 I would like to draw your attention to something you have obviously failed to notice、 、 5、 There are s

45、ome problems with、that I wish to bring to attention、 For one thing, 、 For another, 、 6、 To remedy/rectify the matter/situation, I suggest making the following changes: 、 7、 To improve the situation/solve the above problem, it is advisable for you to take the following measures: 、 8、 Your effort to p

46、rovide good services will be highly appreciated by all、 9、 I look forward to a day when we could really enjoy a more efficient service、 10、 I wish to refer you to an incident which occurred、, calling for some remedial action、 Writing: A letter of plaint1提供內(nèi)容寫投訴信(1-6組) 您方為我方5月10日之訂單B278號所供應的照相機已送達,但遺

47、憾的是,幾臺照相機已嚴重損壞,我們推測是包裝不當造成的。 這是三星期以來第二次出現(xiàn)如此的問題,我方對您方提出的服務深感不滿。請確保類似問題不再出現(xiàn),否則我們會終止合約。 請派人盡快送來6臺照相機并把有問題的照相機帶走,謝謝。2、給本投訴信寫一封回信。(7-13組)3請按本投訴寫回信。(14-20組)Dear Sirs,We should like to plain that our telephone has been out of service for ten days, which has caused us great inconvenience、 We phoned your acc

48、ounting department and was told that we had not make our payment、 This is an entire delinquency on your part because we already make our payment five days ago、 Please refer to the enclosed copy of your receipt、Kindly check into it and reconnect the line as soon as possible、Yours sincerely,Write a le

49、tter to the hotel manager、 Write 120-140 words using appropriate linking words or expressions、 S with your partner、 Now you are the manager、 Write a reply to the letter、 Respond to each plaint, again using appropriate linking words or phrases、Possible answersDear Sir or Madam,Following my recent experience of your hotel, I have decided to send you some feedback in the hope that you can improve your service、 I arrived at reception at 6am on 7th November to find there was no record of my booking、 As a result of this I waited 45 minutes、