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1、Performance ArchitecturePresented by Focused Management Inc.Facilitating Performance Improvement Through Better Use Of Information And The Application Of Decision Support Tools.At IssueEvery organization needs to measure and manage performance to excite stakeholders and satisfy their demandsTodays t

2、ools do not provide Senior Management with the knowledge necessary to make informed & correct decisionsDecision making needs factsThe ProblemDepending on ones background, experience, personal preconceptions, function, etc everybody will view organizational performance from a slightly different persp

3、ectiveIn the business world, this results in what we call “The Fish Tank Syndrome“Man looks at his world through transparent templates which he creates and then attempts to fit over the realities of which the world is composed. (Personal Construct Theory - (PCT) George Kelly)The Fish Tank SyndromeIf

4、 each person described what they saw, would it be the same description?Perspectives vary! Which is correct?Implications of the Fish Tank SyndromeA consistent & clear view of what constitutes organizational performance is required in order to manage performancePeople behave as they are measuredThe on

5、ly purpose for measurement is to influence human behaviorWe need a constantly available set of reference points to which we can returnWe need a living repository in which locate and maintain knowledgeResult What Is At StakeInappropriate measurement systems can be costly experiments Sobeys $50m ERP w

6、rite off Boeings production problems in the late 1990sMalcolm Baldridge winner, Wallace Co bankrupt Fortune 500 companies will face a $31.5 Billion knowledge deficit next yearBy how much can profit be increased by changing your product/market mix to focus on your most profitable products.The Solutio

7、nFocused Managements Performance ArchitectureA combination of a business logic methodology, relevant software and systems implementation expertiseThe Performance ArchitectureSystems EnabledPerformanceStakeholder Need/ValuesCustomersShareholdersEmployeesetc.Process ManagementHuman PerformanceIN OUTPe

8、rformance MeasuresScorecardOrganization Designand CompensationBest PracticesActivity Based ManagementActivityGoalsMeasuresResultsProcessGoalsMeasuresResultsOrganizationGoalsMeasuresResultsTIMEQUALITYFINANCIALQUANTITYStrategicPlanProcesses are where the work is done“If you cant describe what you are

9、doing as a process, you dont know what you are doing. W. Edward DemingProcesss are connected to the appropriate knowledge and learning elements. All focused on the successful performance of a single task.Why is this important?Results matter - Knowledge is the basis of our economyKnowledge is increas

10、ing dramatically while we are losing our key staff and their knowledge through churn or retirement at alarming rates ($160 Billion will be spent on recruiting next year) Global Recruiting Solutions$66 Billion will be spent on formal workplace training in the U.S. next year Training Magazine SurveyFo

11、rtune 500 companies will face a $31.5 Billion knowledge deficit next year IDC SurveyOrganizations Behave as Adaptive SystemsAlignment of jobs, activities and processes with total organization goals is critical to the success of the organization.purchase orderordersinvoicesamples/duct reques

12、tsextrusionsSUPPLIERSCUSTOMERSpromotionsOrder FulfillmentStorePick, pack, shipbill, collectStrategic PlanningPlanning & ControlProduct DevelopmentTest dieBuild diedesignProductionProduct madeProcurementBuy materialStore & issueOrder GenerationOrder enteredpromotionInStockWork orderSales orderproduct

13、RequisitionMaterialsLinetimeNew DiesGoals/plansPerformance reportsPrice targetsYesNoHuman Resources / Systems / Maintenance / Facilities Support processesCorp. Gov.Manage KnowledgeWeb/intranetCreate/GatherStore/DeployUse/LearnprocessesknowledgetrainingSubject Matter ExpertsUsersBusiness RepositoryYo

14、ur corporate DNAFeedbackThe Performance EngineCustomerThe Performance PointThe Partnership to Implement Your Performance ArchitectureDomain KnowledgeWorld Class Tools To Lead You Into The FutureThe Performance Management PortalProCartaActivity Survey QuestionnaireOther software Applications:Activity

15、 Based CostingERPDatabase InternetCRMNetwork ServicesCP RailTelusAT&TMCI WorldComOntario HydroRogers CableConsumer Products / DistributionESI/Value RxKelloggsHewlett PackardMcNeil Consumer ProductsPartial List of ClientsManufacturingLOF PilkingtonVolkswagen CanadaDuPontProcorGovernment ServicesCanad

16、ian NavyCity of BurlingtonCity of San DiegoRegion of HaltonCanadian Coast GuardCity of KitchenerAlberta Environmental ProtectionFinancial ServicesCitibank - NY & BrazilBanco WieseToyota Motor Credit Corp.Canada TrustZurich InsuranceSun Life InsuranceTD BankFidelity InvestmentsFMI ServicesPerformance Architecture FacilitationProcess Improvement & ManagementActivity Based Costing / ManagementValue Based ManagementKnowledge Management SystemsInformation PortalsOrganization DesignClie