西餐專業(yè)培訓(xùn)WesternDinning

1、The buffet table is like a miniature marketplace, attractively arranged to display the food offered.以食品種類繁多，食品豐富為主導(dǎo)，可分為中式和西式，可以給客人眾多的選擇，可隨意挑選自己心意的食品，隨意性較強。Dishes are individually priced, and guests may structure their meal in any way they choose.客人可以根據(jù)自己的情況挑選食品，只需付單一菜品的價格。 The style of western dinin

2、gBuffet 自助餐A la Carte 零點Setting the table擺臺Flower鮮花Lighting燈光Music音樂Table cloth臺布Napkin口布Cutlery餐具Glass杯具Flatware瓷器Condiments調(diào)味品Preparation process 準(zhǔn)備流程Ambiance用餐氣氛Other Preparation其它準(zhǔn)備Setting the table擺臺Large Fork主菜叉Small fork沙拉叉Large knife主菜刀Dessert spoon甜品勺Coffee Spoon咖啡勺Soup spoon湯勺Butter knife黃

3、油刀Small knife沙拉刀The appearance and use of the various types of cutlery used for the eating and service of food.同一種餐具有不同樣式.The various types of crockery and tableware used for eating and service of food.用餐時需要使用到有各式各樣的餐具.The various pieces of equipment required for the preparation of food in the dinin

4、g-room. 對不同的食物,準(zhǔn)備的不同器皿.Preparation process 準(zhǔn)備流程Ambiance用餐氣氛Other Preparation其它準(zhǔn)備Setting the table擺臺Setting the tableFan 扇型Calla馬蹄蓮Preparation process 準(zhǔn)備流程Ambiance用餐氣氛Other Preparation其它準(zhǔn)備Setting the table擺臺Red wine glass紅酒杯White wine glass白酒杯champagne glass香檳杯Martini glass馬提尼杯Water glass水杯Usually ta

5、ble set by the red wine glass 、white wine glass and water service通常桌面上擺放紅酒杯、白酒杯及水杯Preparation process 準(zhǔn)備流程Ambiance用餐氣氛Other Preparation其它準(zhǔn)備Setting the table擺臺Lighting: daylight or bright lighting is preferred for daytime meal services燈光： 自然光及明亮的燈光適用于白天時用餐效勞 Subdued light is more appropriate for even

6、ing dining. 柔和的燈光一般比較適用于享用晚餐時 Candlelight can enhance the mood for evening dining but should not be used for daytime events 燭光燈主要應(yīng)用于晚宴時襯托氣氛，一般不用于白天的活動。Music: background music can be appropriate to set the mood.音樂： 背景音樂要和餐廳適合How to prepare side stand如何準(zhǔn)備效勞區(qū)Ashtrays 煙灰缸Bread baskets 面包籃China 瓷器Coffee

7、cups and saucers 咖啡杯及底盤Coffee warmer unit, if using 咖啡加熱器Condiments and caddies 調(diào)味品及茶葉罐D(zhuǎn)escribing plate Doilies 小型裝飾桌巾Flatware 平底盤Flower vases 花瓶Glassware 玻璃器皿Lobster utensils, oyster sets, and escargot utensils if on menu龍蝦及生蠔專用器具，Matches 火柴Menus 菜單Napkins 口布Place mat, if using 臺紙Silverware transpo

8、rt plate 銀器盤Special menus in large print or Braille or without prices老年人專用菜單、盲人專用菜單、未標(biāo)有價格的菜單Sugar and sweetener refills 各種口味的糖Tablecloths 臺布Wine buckets 酒筒Wine list 紅酒單The side stand is the mise en place station for the dining room效勞區(qū)通常要準(zhǔn)備餐廳所需要的必備用。Reservation預(yù)訂 Greeting問候Seating領(lǐng)位Present Menu展示菜單Ta

9、king order點單Inform Kitchen通知廚房Beverage Service飲品服務(wù)Food Service食品服務(wù)Table Service席間服務(wù)流程Special Requirement特殊要求Astray changing更換煙灰缸Clean Table清理桌面Dessert甜品Coffee咖啡 Present Bill展示賬單 Cashier收銀Bid Farewell告別Food & Beverage service process餐飲效勞流程Second order二次點單12346789101151214131215Reservation Service預(yù)訂效勞

10、程序 1234receive a telephone Reservation 預(yù)訂take a reservation in front of guest對客預(yù)訂reserve birthday cake生日蛋糕預(yù)訂check a reservation查詢預(yù)訂Reservations the customers first contact !預(yù)訂是與客戶第一個接觸 ！The primary goal of the reservationists is to fill the dining room to capacity while staggering the timing of the

11、seating to ensure the best service from the kitchen and dining room staff.預(yù)訂人員的主要目標(biāo)是增加餐廳入座率,錯開客人上座時間，確保餐廳效勞員及廚房能為客人提供更好的效勞。Reservation Service預(yù)訂效勞程序 Telephone reservation 預(yù)定 Take a reservation in front of guest對客預(yù)定Reservebirthday cake生日蛋糕預(yù)定Check a reservation查詢預(yù)定What kind of cuisine do you offer?提供的

12、餐飲類別What style of menu do you offer?提供的菜系Do you accept cheques? Or credit cards? which cards?是否接受支票，信用卡，哪種信用卡When are you open? For both lunch and dinner?營業(yè)時間- 午餐、晚餐Are children welcome?是否有兒童效勞Can you cater for disabled people in wheel chairs?是否為殘疾人提供效勞Are you air conditioned?空調(diào)開放嗎？Is there a non-sm

13、oking? 是否有禁煙區(qū)Do you have car-parking facilities? 是否提供停車位Do you cater for functions? 是否提供宴會效勞How do I find your establishment? 餐廳的位置 Before you take a booking make sure you know the answers to the types of questions you are likely to be asked?在接待預(yù)訂前，以下所有信息都需要熟悉的掌握How to receive a telephone reservatio

14、n接聽 技巧The reservationists sounds pleasant and helpful, the guest will look forward to a good experience. 預(yù)定員如果聲音和悅并且樂于提供幫助，客人將會期待一次愉快的經(jīng)歷.Answer within 3 rings,give greeting聲內(nèi)接聽，問候客人Use callersName,positive words用姓氏稱呼，措辭禮貌hold 17 s讓客人等待時間不得超過秒Keep control,accurate Message掌握主動權(quán)，留言準(zhǔn)確Maximizethe moment,

15、hang up last延長接觸時間，讓客人先掛機Checklist of reservation information預(yù)訂信息列表Date日期Number人數(shù)Smoking 吸煙Name 姓名Special requests 特殊要求Reservation number預(yù)訂號碼Date and time of reservation and預(yù)訂日期及時間Time時間Telephone number 號碼reservationists Name預(yù)訂人員姓名Nonsmoking不吸煙Kid兒童Place地點Repeat重復(fù)Greeting with smile用微笑問候客人Follow the

16、 way as the reservation與預(yù)定程序步驟相同F(xiàn)arewell道別The Reservation of birthday cake生日蛋糕預(yù)訂 磅數(shù) Type of Cake 種類預(yù)訂日期Reservation Date領(lǐng)取日期Pick up Date客人的聯(lián)系 Contact Number特殊要求Special RequirementCheck a reservation確認預(yù)定Persons 用餐人數(shù) Name、Company name 姓名、公司名稱Look forward to期待光臨Hostess service 迎賓效勞 Greeting guest問候客人123

17、Presenting a menu展示菜單Seating a guest引領(lǐng)客人入座sincere to greeting the guest真誠的問候客人“Good Evening, Mr. Gao, welcome to * 晚上好，高先生，歡送您.Do you have a reservation?請問是否有預(yù)訂？What was the name of the reservation?預(yù)訂的姓名是什么？Greeting Guest問候客人Seating Guest引領(lǐng)客人入座present a menu展示菜單Hostess service 迎賓效勞 Acknowledge guest

18、 within 5 seconds.5秒內(nèi)認知客人coats, hats外套，帽子umbrellasshopping bag雨傘，個人物品Waiting line 等候 Eye contact目光交流Eye contact目光交流Waiting time等候時間Acknowledge Guest 認知客人Number of PAX人數(shù)Prefer non-smoking特殊喜好Waiting area等候區(qū)域Offer drinks提供免費飲料Seat available 有空置座位Acknowledge Guest 認知客人It is fine to chat a little with a

19、rriving customers if they initiate it , but avoid getting into long conversation .嘗試與客人進行交流，但需防止過長得對話。 The restaurant tried to make the mere act of waiting a pleasurable experience.餐館應(yīng)試圖讓客人在等候期間有一段愉悅得經(jīng)歷。During the show process, should walk in front of guest one meter and cant too fast speed在帶客人的過程中，

20、要走在客人的前面約一米的位置，速度不能太快。The host should lead the guest to the table, rather than offering the guest a choice領(lǐng)位應(yīng)該引領(lǐng)客人到座位，不用客人自己挑選。If guests bring their coats to the table, the host should repeat the offer to check the coats for them如果客人有攜帶衣物，領(lǐng)位員應(yīng)與客人確認物品。 Customers with children may need high chair, boo

21、ster seats, seat far away from customer客人有小孩時，應(yīng)該提供嬰兒椅給客人。Disabled customers should be seated as quickly as possible, and away from busy aisles.殘疾客人應(yīng)該快速的安排入座，遠離必要人流穿行較多的過道。Direction引路Pull out the chair 拉椅讓座Assistant the coat 幫助拿衣物Napkin 放口布Carry the menu on the flat of the left arm用左手拿菜單時。Open the me

22、nu from the top with the right hand用右手翻開菜單。Present the menu to the guests right在客人的右側(cè)呈上菜單。suggest items which do not appear in the menu or any variations to the menu items 推薦菜品和告之客人沒有的菜品和有變化的菜品。The technique of presenting a menu展示菜單技巧*1Taking order點單234Inform Kitchen通知廚房Beverage service飲品效勞Food serv

23、ice食品效勞Waiter service 區(qū)域效勞員效勞 Repeat the order重復(fù)點單內(nèi)容lady first女士優(yōu)先Eye contact目光交流Drinking list酒水單Special Requirement特殊愛好Dishes菜品Write down記錄 The process of taking order點單流程 The fine service of wine may add to the guests knowledge and enhance the occasion, as well as encourage return business優(yōu)質(zhì)的紅酒推薦信

24、息是協(xié)助客人增加對酒水的了解，從而能使客人得到更好的品嘗紅酒經(jīng)驗, 提高客人滿意度。Would you care to see our wine list ?您需要看一下我們的酒單嗎？Or 或Would you be having wine this evening ?您需要紅酒嗎？Taking Wine Order 如何向客人推薦葡萄酒Food serviceWaiter service 區(qū)域效勞員效勞 Taking order點單Inform Kitchen通知廚房Beverage service飲品效勞Food service食品效勞Body酒體Flavor味道Bouquet酒香Name

25、, phonetic pronunciation, year, bottle, size, type (red, white, sparkling price, ), origin, serving temperature, recommended accompany dishes.名稱，年份，瓶樣式，類型紅酒，干白，汽酒，產(chǎn)地，效勞溫度，推薦配菜如何向客人推薦葡萄酒Recommend the wine to GuestWaiter service 區(qū)域效勞員效勞 Taking order點單Inform Kitchen通知廚房Beverage service飲品效勞Food service食

26、品效勞記錄客人所點菜品Record the order收銀處蓋章Chop in Cashier Counter下單子到廚房Delivery Order準(zhǔn)備面包Bread Preparation換餐具Dishware replacement記錄客人所點菜品Record the order輸入電腦打印Insert Computer廚房接收帳單Receiving the order準(zhǔn)備面包Bread Preparation換餐具Dishware replacement方法一方法二Waiter service 區(qū)域效勞員效勞 Taking order點單Inform Kitchen通知廚房Bevera

27、ge service飲品效勞Food service食品效勞How to use the tray怎樣使用托盤A drink tray is carried on a slightly cupped hand on the pads of the fingers五指分開，利用手掌的平衡的拖住托盤Waiter service 區(qū)域效勞員效勞 Taking order點單Inform Kitchen通知廚房Beverage service飲品效勞Food service食品效勞How to serve tea如何效勞茶水Accompanying hot water pot on an under

28、plate with a tea-strainer, and a small napkin. 通常配有茶水的有茶葉過濾器2. Place the under plate to the right of the guest.拖住底盤，從客人右側(cè)效勞Waiter service 區(qū)域效勞員效勞 Taking order點單Inform Kitchen通知廚房Beverage service飲品效勞Food service食品效勞How to open and serve a bottle of red wine怎樣開啟紅酒1) Cut the capsule by turning the blad

29、e of the waiter corkscrew.用刀子沿著瓶口突起的上沿，將瓶口的封套割開。2) Clean the lip of any residue 用擦布把瓶口擦拭干凈。3) Pull out the cork by the corkscrew 用開瓶器將軟木塞拔出。4) Smell the cork to judge the wine quality 聞一下軟木塞是否有異味，以鑒別酒質(zhì)。Waiter service 區(qū)域效勞員效勞 Taking order點單Inform Kitchen通知廚房Beverage service飲品效勞Food service食品效勞After c

30、heck the cork, pour the one fifth red wine to taste .檢視完瓶塞，應(yīng)給點酒人斟上約1/5杯的酒，用來檢驗酒是否合格。如無問題，便可先為客人上酒，最前方為點酒人或主人上。 Red wine are not usually chilled. 紅酒通常是常溫效勞 Wine should be decanted to aerate or if the wine contains sediment. 倒酒時,紅酒應(yīng)與空氣充分接觸后緩慢倒下,如紅酒中含有沉淀物，需 用沉淀容器裝 Wine may be opened and decanted some t

31、ime prior to pouring and placed in the center of the table to aerate 倒酒時應(yīng)提前翻開酒瓶,并將酒瓶放置于餐桌中央,與空氣充分接觸. During decanting, never completely empty a bottle of an older vintage red wine. 倒酒時,為了防止將有一定年限紅酒中的沉淀物倒入杯中,應(yīng)注意不 要將酒倒盡Waiter service 區(qū)域效勞員效勞 Taking order點單Inform Kitchen通知廚房Beverage service飲品效勞Food ser

32、vice食品效勞Correcting the covers重新置換餐具1. Prepare the cutlery for each guest, up to and including the main course, on a service plate. 根據(jù)客人所點菜品需不同菜品的情況，把所有需要的餐具準(zhǔn)備在效勞盤中2. Starting with guest on the right of the host, move anti-clockwise, correcting the covers 從主人右側(cè)開始，逆時針更換餐具3. Correct the knife section o

33、f the first guest and the fork section of the next guest by standing between them. 當(dāng)站于兩位客人中間時，可以調(diào)整左側(cè)客人的叉具，及右側(cè)客人的刀具4. To adjust cutlery 調(diào)整餐具 Pick up the cutlery holding it between the thumb and the index finger at the neck or join between the handle and the top of the gear. 撤換餐具時,應(yīng)用食指與拇指拿住餐具末斷或柄部.Wai

34、ter service 區(qū)域效勞員效勞 Taking order點單Inform Kitchen通知廚房Beverage service飲品效勞Food service食品效勞How to serve plate food如何效勞零點菜品Plate service is a basic and commonly-used form of service.零點菜品是普遍的效勞方式Plate service procedure零點菜品的效勞程序Food to be served to the right of the guest菜品要從客人的右邊效勞Serve ladies before gent

35、lemen女士優(yōu)先的原那么Waiter service 區(qū)域效勞員效勞 Taking order點單Inform Kitchen通知廚房Beverage service飲品效勞Food service食品效勞123Table service席間效勞3Special Requirement特殊要求Second order二次點單Clean the table清理桌面Waiter service 區(qū)域效勞員效勞 Table Service席間效勞Special Requirement特殊要求Second order二次點單Clear unwanted glasses 清理不需要用的餐具Refill the drink 隨時添加酒水Clear th