知識作為一種戰(zhàn)略——來自先行者的經(jīng)驗和教訓(xùn)

1、End 1980s Internet因特網(wǎng)Mid 1980sEarly1990sMid 1990s2000USA美國Sweden瑞典Knowledge = Human Faculty 知識=人的才能Knowledge = Information知 識 = 信 息Internet 因特網(wǎng)Stewart:”Intellectual Capital”斯圖爾特：”智力資本”Japan日本斯威比：斯威比：“知識型公司”測量無形資產(chǎn)Nonaka: 創(chuàng)新Itami:隱形資產(chǎn)Wiig:人工智能“ To know the meaning of words, first know the speaker. “ (

2、Upanishads)“ We know more than we can tell. “ (Michael Polanyi)“要想知道一段話的意思，要想知道一段話的意思，先要了解演講人的情況先要了解演講人的情況”-”-奧義書奧義書（古代印度吠陀教的思辯作品）（古代印度吠陀教的思辯作品）“我們知道的東西比我們可以說出來的我們知道的東西比我們可以說出來的要多得多要多得多. . ”邁克爾邁克爾 普蘭義普蘭義 5% Lecture5% Lecture聽課內(nèi)容聽課內(nèi)容75% Practice by DoingTeach each other / Immediate use of training 90

3、%Loss丟失丟失95%Reading10%Loss丟失丟失90%20% Audio / VisualLoss丟失丟失80%Demonstration30%Loss丟失丟失70%美國緬因州全國培訓(xùn)中心 Tell me, Ill forget. Show me, I may remember. But involve me and Ill understand. Lao Tzu Learning without Practice is no better than no Learning. Kon-Fu-Tse Source: National Training Centre, Bethel M

4、aine USAKnowledge SharingKnowledge Creation People focus ShellChevronSiemensXeroxIBMBuckman LabsErnst&YoungOticonJapanese corporations知 識 共 享知 識 創(chuàng) 造以人為導(dǎo)向殼牌Chevron西門子Oticon日本公司施樂IBM巴克曼實驗室恩永(Ernst&Young)IT IT Cable width電纜帶寬Bits per second每秒傳輸位數(shù)People have infinite capacity to create Knowledge

5、but most of it is lostin the conversion. Karl Erik Sveiby 1997-1999 All rights reserved人有無限人有無限的創(chuàng)造知的創(chuàng)造知識的能力識的能力但是主要部分在轉(zhuǎn)但是主要部分在轉(zhuǎn)換過程中會損失掉。換過程中會損失掉。Internal Structure內(nèi)部結(jié)構(gòu)Intangible Assets無形資產(chǎn)External Structure外部結(jié)構(gòu)Competence員工智能Measure Value Creation: 測量價值創(chuàng)造: Tangible Assets 有形資產(chǎn)Mobile Telephone Network 移動電話網(wǎng)絡(luò)公司South Africa 南非Value Creation Modes價值創(chuàng)造模式GrowthInnovationEfficiencyStability增長創(chuàng)新效率穩(wěn)定性年度新客戶./共計%收入/客戶 %變動率%新用戶 %新內(nèi)部流程 %網(wǎng)絡(luò)使用%員工態(tài)度指數(shù)%凈IT投資 % 專業(yè)人員流動指數(shù)%多樣性指數(shù)%員工技能指數(shù)結(jié)構(gòu)性。滯后%市場價值增