酒店英語(yǔ)口語(yǔ)

1、精選優(yōu)質(zhì)文檔-傾情為你奉上酒店英語(yǔ)飯店英語(yǔ)交流用語(yǔ)·歡迎、問(wèn)候用語(yǔ)1、Good morning(afternoon, evening), sir(madam)早上（下午、晚上）好，先生（夫人）。2、How do you do?您好?。ǔ醮我?jiàn)面）Glad to meet you.很高興見(jiàn)到您。3、How are you?您好嗎？Fine, thanks. And you? 很好，謝謝。您好嗎？4、Welcome to our hotel (restaurant, shop).歡迎到我們賓館（餐廳、商店）來(lái)。5、Wish you a most pleasant stay in our h

2、otel.愿您在我們賓館過(guò)得愉快。6、I hope you will enjoy your stay with us.希望您在我們賓館過(guò)得愉快。（客人剛?cè)氲陼r(shí)） I hope you are enjoying your stay with us. 希望您在我們賓館過(guò)得愉快。（客人在飯店逗留期間） I hope you have enjoyed your stay with us.希望您在我們賓館過(guò)得愉快。（客人離店時(shí)）7、Have a good time!祝您過(guò)得愉快！8、*hotel, front desk. Can I help you?*飯店，前廳。您找誰(shuí)？9、Sorry, I'

3、ve dialed the wrong number.對(duì)不起，我撥錯(cuò)號(hào)了。10、May I speak to your general manager?能和你們總經(jīng)理說(shuō)話(huà)嗎？ Speaking.我就是。11、Sorry, he is not in at the moment.對(duì)不起，他現(xiàn)在不在。 Would you like to leave a message?您要留口信嗎？12、Pardon.對(duì)不起，請(qǐng)?jiān)僬f(shuō)一遍，好嗎？ I beg your pardon.對(duì)不起，請(qǐng)?jiān)僬f(shuō)一遍，好嗎？飯店英語(yǔ)交流用語(yǔ)·祝賀用語(yǔ)13、Congratulations!祝賀您！14、Happy birth

4、day!生日快樂(lè)！15、Happy new year!新年快樂(lè)！16、Merry Christmas!圣誕快樂(lè)！17、Have a nice holiday!假日快樂(lè)18、Wish you every success!祝您成功！答謝和答應(yīng)語(yǔ):19、Thank you (very much).謝謝您（非常感謝）。20、Thank you for your advice (information, help)感謝您的忠告（信息、幫助）。21、It's very kind of you.謝謝，您真客氣。22、You are welcome.不用謝。23、Not at all.不用謝。Don&

5、#39;t mention it.不用謝。24、It's my pleasure.非常高興為您服務(wù)。(With pleasure.) (My pleasure.)25、I am at your service.樂(lè)意為您效勞。26、Thank you for staying in our hotel.感謝您在我們酒店下榻。27、I'm sorry.很抱歉。28、Excuse me.對(duì)不起。29、I'm sorry, It's my fault.很抱歉。那是我的過(guò)錯(cuò)。30、Sorry to have kept you waiting.對(duì)不起，讓您久等了。31、Sor

6、ry to interrupt you.對(duì)不起，打擾您了。32、I'm sorry about this.對(duì)此表示抱歉。 My apologize.我向您道歉。33、I apologize for this.我為此道歉。34、That's all right.沒(méi)關(guān)系。35、Let's forget it.算了吧。 飯店英語(yǔ)交流用語(yǔ)·征詢(xún)和指路用語(yǔ)36、Can(May)I help you?我能幫您什么嗎？Yes, please.好的。37、What can I do for you.我能為您干點(diǎn)什么？38、Is there anything I can do

7、for you?有什么能為您效勞的嗎?39、Just a moment, please.請(qǐng)稍等一下。40、May I use your phone?我能借用您的電話(huà)嗎？Certainly.當(dāng)然可以。Yes, of course.當(dāng)然可以。41、Go upstairs/downstairs.上樓/下樓。42、It's on the second (third) floor.在二（三）樓。43、Excuse me.對(duì)不起。Where is the washroom (restroom, elevator)?請(qǐng)問(wèn)盥洗室（休息室、電梯）在哪兒？This way, please.請(qǐng)這邊走Turn

8、 left /right.往左轉(zhuǎn)/右轉(zhuǎn)。45、It's in the lobby near the main entrance.在大廳靠近大門(mén)。46、It's in the basement at the end of the corridor.在地下室走廊盡頭。 飯店英語(yǔ)交流用語(yǔ)·提醒和告別用語(yǔ)47、Mind/(Watch)your step.請(qǐng)走好。48、Please be careful.請(qǐng)當(dāng)心。49、Please don't leave anything behind.請(qǐng)別遺忘您的東西。50、Don't worry.別擔(dān)心。51、Take it

9、 easy.放心好了。52、Please don't smoke here.請(qǐng)不要在這邊抽煙。53、Goodbye.再見(jiàn)。54、See you later.再見(jiàn)。55、Good night.晚安。56、See you tomorrow.明天見(jiàn)。57、Goodbye and thank you for coming.再見(jiàn)，謝謝您的光臨。58、Goodbye and hope to see you again.再見(jiàn)，希望再見(jiàn)到您。59、Have a nice trip!一路平安！60、Wish you a pleasant journey! Good luck! 祝您旅途愉快！祝您好運(yùn)！

10、飯店英語(yǔ)交流用語(yǔ)·前廳和客房部用語(yǔ)1、Have you got a reservation?您預(yù)定過(guò)了嗎？2、May I know your name and room number?您能告訴我您的名字與房間號(hào)嗎？3、Here is your room key.給您房間鑰匙。4、Please pay at the cashier's desk over there.請(qǐng)去那邊帳臺(tái)付款。5、Are these your baggage?這些是您的行李嗎？May I take them for you?我來(lái)幫您拿好嗎？6、Housekeeping, may I come in?客房

11、服務(wù)員，我可以進(jìn)來(lái)嗎？7、Leave your laundry in the laundry in the laundry bag behind the bathroom door. 請(qǐng)把要洗的東西放在浴室門(mén)后的洗衣袋中。8、I hope I'm not disturbing you.我希望沒(méi)有打擾您。9、One moment, madam. I'll bring them to you right away.等一會(huì)兒，夫人。我馬上送來(lái)。10、I'll send for an electrician( doctor.)我給您請(qǐng)電工（大夫）。餐飲部：11、Sit down

12、, please. Here is the menu.請(qǐng)坐，給您菜單，先生。 May I take your order, sir? 您要點(diǎn)菜嗎？12、What would you like to have, coffee or tea?您要喝咖啡還是茶？13、Would you like to have any wine with you dinner?您用餐時(shí)要喝點(diǎn)酒嗎？14、Service hours are:（餐廳）供應(yīng)時(shí)間是：7:00a.m.to 9:00a.m.for breakfast.早餐7點(diǎn)到9點(diǎn)。11:30a.m.to1: 30p.m.for lunch.午餐11點(diǎn)半到1點(diǎn)

13、半。6:30p.m.to 8:30p.m.for dinner.晚餐6點(diǎn)半到8點(diǎn)半。15、Here is the bill. Please sign it.這是您的賬單，請(qǐng)簽字。 飯店英語(yǔ)交流用語(yǔ)·銷(xiāo)售用語(yǔ)1、What kind of room(food) would you like to have?您需要什么樣的房間（吃什么樣的菜）？2、Here is a brochure of our hotel and tariff.這是介紹我們飯店的小冊(cè)子和價(jià)目表。3、We'll give you a 10%(ten percent ) discount.我們給您九折優(yōu)惠。4、We

14、'll offer tour guides complimentary breakfasts.我們給陪同提供免費(fèi)早餐。5、We accept your terms.我們接受您的條件。6、May I introduce myself?讓我介紹我自己。7、May I present you a litter souvenir?請(qǐng)接受我們的一點(diǎn)小紀(jì)念品。8、Let's drink to our friendship!為我們的友誼干杯！9、Let me propose a toast to the health of our guests!建議為在座客人的健康干杯！10、Cheers!

15、(Bottoms!)干杯！11、How do you like Chinese food?您喜歡中國(guó)菜嗎？12、What do you think of our service?您對(duì)我們的服務(wù)有什么意見(jiàn)？13、Thank you for your comments(compliment, suggestions).謝謝您給我們提的意見(jiàn)（贊揚(yáng)、建議）。14、I'm afraid it's against the hotel's regulations.這是違反飯店規(guī)章制度的。15、In our hotel we don't accept tips.我們飯店是不收小

16、費(fèi)的。 It's our pleasure to serve our guests well.我們?yōu)槟転榭腿朔?wù)好而感到高興。 Thank you all the same.然而，還是要謝謝您。16、I'm afraid you'll have to pay for the damage.您必須賠償。17、Thank you for telling us about it.謝謝您告訴我們 I'll look into the matter right away.我馬上去處理這件事情。18、I assure you it won't happen agai

17、n.我保證此類(lèi)事情不會(huì)再發(fā)生。19、Please don't worry, sir (madam)先生（夫人），請(qǐng)不必?fù)?dān)心。 I will send someone up to your room right away.我馬上派人到你的房間去。20、I can't guarantee anything, but I'll try my best.我不能保證，但我會(huì)盡力而為。21、What can I show you.您要買(mǎi)什么？22、How do you like this fashion (color, size, design )?您喜歡這種款式（顏色、尺寸、圖案

18、）嗎？23、The extra large size of this color is out of stock.這種顏色的特大號(hào)已經(jīng)賣(mài)完了。 Please try us again tomorrow.請(qǐng)明天再來(lái)看看。24、They are altogether 175(one hundred and seventy-five) Yuan.共計(jì)175元。 You may pay in cash or with credit card.您可以付現(xiàn)金也可以用信用卡。25、You have made a good choice, you have very good taste.您真會(huì)買(mǎi)東西，眼力真

19、好。 賓館英語(yǔ)·預(yù)訂房間1I'd like to book a double room for Tuesday next week.下周二我想訂一個(gè)雙人房間。2What's the price difference?兩種房間的價(jià)格有什么不同？3A double room with a front view is 140 dollars per night, one with a rear view is 115 dollars per night.一間雙人房朝陽(yáng)面的每晚140美元，背陰面的每晚115美元。4I think I'll take the one w

20、ith a front view then.我想我還是要陽(yáng)面的吧。5How long will you be staying?您打算住多久？6We'll be leaving Sunday morning.我們將在星期天上午離開(kāi)。7And we look forward to seeing you next Tuesday.我們盼望下周二見(jiàn)到您。8I'd like to book a single room with bath from the afternoon of October 4 to the morning of October 10.我想訂一個(gè)帶洗澡間的單人房間，

21、10月4日下午到10月10日上午用。9We do have a single room available for those dates. 我們確實(shí)有一個(gè)單間，在這段時(shí)間可以用。10What is the rate, please?請(qǐng)問(wèn)房費(fèi)多少？11The current rate is $ 50 per night.現(xiàn)行房費(fèi)是50美元一天。12What services come with that?這個(gè)價(jià)格包括哪些服務(wù)項(xiàng)目呢？13That sounds not bad at all. I'll take it.聽(tīng)起來(lái)還不錯(cuò)。這個(gè)房間我要了。14By the way, I'

22、d like a quiet room away from the street if that is possible. 順便說(shuō)一下，如有可能我想要一個(gè)不臨街的安靜房間。Dialogue AA: Room Reservations. Good afternoonB: I'd like to book a double room for Tuesday next weekA: That's fine, sir. A double room for Tuesday, September12th, with a front view or rear view?B: What'

23、;s the price difference?A: A double room with a front view is 140 dollars per night, one with a rear view is 115 dollars per night.B:I think I'll take the one with a front view then.A:How long will you be staying?B:We'llbeleavingSundaymorning.A:Thatwillbefivenights,sir.Thankyouverymuch,andwe

24、lookforwardtoseeingyounextTuesday.B:Good.That'sallsettledthen.Good-bye.A:Good-bye.DialogueBA:Advance Reservations.CanIhelpyou?B:Yes,I'd like to book a single room with a bath from the afternoon of October 4 to the morning of October 10.A:Yes,we do have a single room available for those dates

25、.B:What is the rate,please?A:The current rate is $50 per night.B:What services come with that?A:For$50you'llhavearadio,acolortelevision,atelephoneandamajorinternationalnewspaperdeliveredtoyourroomeveryday.B:That sounds not bad at all.I'll take it.A:Very good.Could you tell me your name,sir,p

26、lease?B:Yes,it is. Moo re.A:Howdoyouspellit,please?B:It'sM-O-O-R-E.A:M-O-O-R-E.Andwhatisyouraddress,please?B:Itis3600MontagueBoulevard,Hattiesburg,Mississiippi39401U.S.A.A:Excuseme,sir,butcouldyouspeakalittlemoreslowly,please?B:Sure,noproblem.It's3600MontagueBoulevard,Hattiesburg,Mississippi

27、39401U.S.A.Haveyougotit?A:Yes,soitis3600MontagueBoulevard,Hattiesburg,Mississippi39401U.S.A.B:That'sright.A:Whataboutyourtelephonenumber?B:(601)264-9716.Bytheway,I'dlikeaquietroomawayfromthestreetifthatispossible.A:Aquietroomawayfromthestreetispreferred.O.K.We'llmailyouareservationcardco

28、nfirmingyourbookingassoonaspossible.Welookforwardtoyourvisit.B:Thankyouandgood-bye.A:Good-bye.WordsandExpressionssettlev.解決 availablea.可得到的，有用的 confirmvt.使堅(jiān)定，認(rèn)可 Mississippin.密西西比（美國(guó)州名）賓館英語(yǔ)·在賓館門(mén)口15Welcometoourhotel.歡迎光臨。16Soyouhavegotaltogetherfourpiecesofbaggage?您一共帶了4件行李，是不是？17Letmehaveachecka

29、gain.讓我再看一下。18TheReceptionDeskisstraightahead.接待處就在前面。19Afteryou,please.你先請(qǐng)。20Excuseme,wherecanIbuysomecigarettes?勞駕。我到哪兒可買(mǎi)到香煙？21Thereisashoponthegroundfloor.一樓有個(gè)商店。22ItsellsbothChineseandforeigncigarettes.在那兒可買(mǎi)到中國(guó)香煙和外國(guó)香煙。23CanIalsogetsomesouvenirsthere?也可以買(mǎi)到紀(jì)念品嗎？24Thereisacountersellingallkindsofso

30、uvenirs.有個(gè)柜臺(tái)出售各種各樣的紀(jì)念品。25Excuseme,whereistherestaurant?勞駕，請(qǐng)問(wèn)飯廳在哪兒？26WehaveChineserestaurantandawestern-stylerestaurant.Whichonedoyouprefer？ 我們有中餐廳和西餐廳，你愿意去哪個(gè)?27I'dliketotrysomeChinesefoodtoday.今天我想嘗嘗中國(guó)菜。DialogueA(A car pulls up in front of Huatian Hotel and a door man(A)goes forward to meet the

31、guests Band C, opening the door of the car for them.)A:Goodevening, sir and madam. Welcome to our hotel.Mr Bell(B):Thanks. Good evening.A:(Openingthetrunk,takingoutthebaggageandlookingatthenameonthebaggagetags.)I'mthedoorman,sir.Soyouhavegotaltogetherfourpiecesofbaggage?B:Er.Maybefive,Margaret(C

32、)?A:Five?Oh,sorry.Letmehaveacheckagain.C：Oh,no,Henry.Alwayspoormemory!We'vegotonlyfour.B:Isee.(Tothedoorman)Sorry,boy.You'reright.Fourpieces.A:Nevermind,sir.TheReceptionDeskisstraightahead.Afteryou,please.B:Yes,thankyou.DialogueBA:Excuseme.WherecanIbuysomecigarettes?B:Thereisashopontheground

33、floor.ItsellsbothChineseandforeigncigarettes.A:CanIalsogetsomesouvenirsthere?B:Yes,sir.Thereisacountersellingallkindsofsouvenirs.A:Bytheway,whereisthemen'sroom?B:Thereisoneattheendofthecorridor.A:Thankyou.B:Youarewelcome.DialogueCA:Excuseme,whereistherestaurant?B:WehaveChineserestaurantandaweste

34、rn-stylerestaurant.Whichonedoyouprefer?A:I'dliketotrysomeChinesefoodtoday.B:TheChineserestaurantisonthesecondfloor.A:Whatarethehoursattherestaurant?B:Breakfast6:0to9:00a.m.;Lunch11:30a.m.to2:00p.m.;Dinner5:30to9:00p.m.A:Thankyou.B:You'rewelcome.WordsandExpressionscigaretten.香煙、紙煙 souvenirn.紀(jì)

35、念品，紀(jì)念物 corridorn.走廊賓館英語(yǔ)·在接待處(1)28I want a double room with a bath.我要一間有浴室的雙人房。29Howmuchadaydoyoucharge?每天收費(fèi)多少？30Itishundredyuanadayincludingheatingfee,butexcludingservicecharge. 一百元一天，包括供暖費(fèi)但不包括服務(wù)費(fèi)。31It'squitereasonable.收費(fèi)十分合理。32Howlongdoyouintendtostayinthishotel?您準(zhǔn)備住多久？33Haveyougotthroughw

36、iththecheck-inprocedure?你是否已經(jīng)辦妥住宿登記手續(xù)？34CanIbookasingleroomformyfriendbeforehandashewillarriveinShanghaitomorrowmorning? 我能為我的朋友預(yù)訂一間單人房嗎?他將于明天早上到達(dá)上海。35Wouldyoumindfillinginthisformandpayahundredyuaninadvanceforhim. 請(qǐng)?zhí)詈貌㈩A(yù)付一百元錢(qián)。36Thisisareceiptforpayinginadvance.Pleasekeepit.這是預(yù)付款收據(jù)，請(qǐng)收好。37Haveyouanyva

37、cant(spare)roominthehotel?旅館里有空余房間嗎？38Sorry,wehavenovacant(spare)roomforyou.ButIcanrecommendyoutotheOrientHotelwhereyoumaygetaspareroom. 對(duì)不起，我們已經(jīng)客滿(mǎn)了。但是我可以介紹您去東方飯店，那里有空余的房間。39Goodafternoon,myroomnumberis321.Anymailforme? 下午好！我的房號(hào)是321。有我的信嗎？40Yes.Youhavetwolettersandonetelegram,alsoamessagewasleftbyal

38、adybeforeonehour. 有的。您有兩封信和一封電報(bào)，一小時(shí)前有一位小姐來(lái)電話(huà)留言給您。41I'llmailalettertoU.S.A.byairmail.我要寄一封航空信到美國(guó)。42HowmuchdoIhavetopayforyou?我要付多少錢(qián)？43AlettergenerallymailstoAmerica-Europe-Africabyairmail.First20gramsis20yuan. 通常一封寄到美國(guó)、歐洲、非洲的航空信，20克收費(fèi)20元。DialogueA(A:ReceptionistB:Guest)B:Iwantadoubleroomwithabath

39、.Howmuchadaydoyoucharge?A:Itisahundredyuanadayincludingheatingfeebutexcludingservicecharge.B:It'squitereasonable.A:Howlongdoyouintendtostayinthishotel?B:Ishallleaveinafortnight(halfamonth).A:Haveyougotthroughwiththecheck-inprocedure?B:Oh,yes,I'mgoingtofillintheformofregistrationrightnow.CanI

40、bookasingleroomformyfriendbeforehandashewillarriveinShanghaitomorrowmorning?A:Sure.Hereistheformforreservations.Wouldyoumindfillinginthisformandpayhundredyuaninadvanceforhim.B:Allright.Thisisonehundredyuantopayformyreservation.A:Thankyou.Thisisareceiptforpayinginadvance.Pleasekeepit.DialogueBB:Havey

41、ouanyvacant(spare)roominthehotel?A:Sorry,wehavenovacant(spare)roomforyou.ButIcanrecommendyoutotheOrientHotelwhereyoumaygetaspareroom.B:Thatsoundsverygood!CanIbooktheplaneticket(trainticket,shipticket)here?A:PleasegototheCAACofficetobookyourplaneticket.Ifyouwanttobookyourtrainticketorshipticket,you&#

42、39;dbettergototheShanghaiInternationalTravelService.B:Couldyoutellmehowmanykindsofroomsdoyouhave?A:Therearesinglerooms,doublerooms,suitesanddeluxesuitesinourhotel.Everyroomisequippedwithabathandatelephone.B:Oh,Isee.Thanks.A:Youarewelcome.DialogueC(A:GuestB:Receptionist)A:Goodafternoon，myroomnumberis

43、321.Anymailforme?B:Yes.Youhavetwolettersandonetelegram,alsoamessagewasleftbyaladybeforeonehour.A:Letmeseewhocalled.?IhavetomakeaphonecallWillyougetmetheparty？HereisthenumberB:OK.Waitformoment.Hereisyourparty.A:Thankyou.I'llmailalettertoU.S.A.byairmail.HowmuchdoIhavetopayforyou?B:Alettergenerally

44、malltoAmerica-Europe-Africabyairmail.First20gramsis20yuanEachadditional20gramsis15yuan.A:Oh,Isee.Thankyouverymuch.WordsandExpressionsheatingfee供暖費(fèi) excludevt.把排除在外 reasonablea.價(jià)錢(qián)公道的，不貴的fortnightn.十四日，兩星期 proceduren.過(guò)程，步驟，程序 checkinprocedure住宿登記手續(xù)registrationn.登記，注冊(cè) deluxesuites豪華套房賓館英語(yǔ)·在接待處(2)44

45、Yes,wedohaveareservationforyou.對(duì)了，我們這兒是有您預(yù)訂的房間。45WouldyoupleasefilloutthisformwhileIprepareyourkeycardforyou? 請(qǐng)您把這份表填好，我同時(shí)就給您開(kāi)出入證，好嗎？46WhatshouldIfillinunderROOMNUMBER?“房間號(hào)碼”這一欄我該怎么填呢？47I'llputintheroomnumberforyoulateron.過(guò)會(huì)兒我來(lái)給您填上房間號(hào)碼。48Youforgottoputinthedateofyourdeparture.您忘了填寫(xiě)離店日期了。49Andher

46、eisyourkey,Mr.Bradley.Yourroomnumberis1420. 給您房間的鑰匙，布拉德利先生。您的房間號(hào)碼是1420。50Itisonthe14thfloorandthedailyrateis$90.房間在14層，每天的房費(fèi)是90美元。51Pleasemakesurethatyouhaveitwithyouallthetime. 請(qǐng)務(wù)必隨時(shí)帶著它。52MybusinessnegotiationhasprogressedmuchmoreslowlythanIhadexpected. 我的業(yè)務(wù)談判進(jìn)行得比我原先預(yù)料的慢了許多。53Iwonderifitispossiblef

47、ormetoextendmystayatthishotelfortwodays. 我想知道是否可以讓我在這兒多呆兩天。54I'lltakealookatthehotel'sbookingsituation. 我來(lái)查看一下本店房間的預(yù)訂情況。55I'mgladthatwe'llbeabletoacceptyourextensionre-quest. 很高興我們有辦法接受您延長(zhǎng)住宿的要求。56ButI'mafraidthatitwillbenecessaryforustoaskyoutochangeroomsforthelasttwonights. 不過(guò)，恐

48、怕最后兩天我們得請(qǐng)您搬到別的房間去。57Wehavealreadyletyourroomtoanothergentleman. 我們已經(jīng)把您住的房間租給了另外一位先生。58That'snoproblematall.沒(méi)問(wèn)題。DialogueAA:Goodmorning,sir.CanIhelpyou？B:Goodmorning!Ihaveareservationforasingleroomwithabathhere.A:MayIhaveyourname,sir,please?B:Bradley,JohnBradley.A:Justamoment,sir,whileIlookthrough

49、ourlist.Yes,wedohaveareservationforyou,Mr.Bradley.WouldyoupleasefilloutthisformwhileIprepareyourkeycardforyou？B:Yes.CanIborrowyourpenforaminute,please？A:Sure.Hereyouare.B:WhatshouldIfillinunderROOMNUMBER？A:Youcanjustskipthat.I'llputintheroomnumberforyoulateron.B:(Afterhehascompletedtheform)Herey

50、ouare.IthinkI'vefilledineverythingcorrectly.A:Letmeseename,address,nationality,forwardingaddress,passportnumber,placeofissue,signatureanddateofdeparture.Oh,here,sir.Yourforgottoputinthedateofyourdeparture.Hereletmefillitinforyou.Youareleavingon.？B:Ocrober24.A:Noweverything'sinorder.Andhereisyourkey,Mr.Bradley.Yourroomnumberis1420.Itisonthe14thfloorandthedailyrateis90.Hereisyourkeycardwithalltheinformationonyourbooking,thehotelservicesandthehotelrulesandregulationsonit.Pleasemakesurethatyouhaveitwithyouallthetime.Youneedtosh