跨文化商務(wù)溝通整理

1、跨文化商務(wù)溝通期末考試的復(fù)習(xí)內(nèi)容一、單選題（10題X2分=20分）Aiscalledinterracialcommunicationo1_A.ThecommunicationbetweenAfricanAmericansandEuropeanAmericans.B.ThccommunicationbutwexntwopeopleC.Communicationwehavewithourselves0.Interactionsamongpeoplefromdifferentnations.2、Thenailthatsticksupgetshammereddownisaproverbrevealin

2、g.A.individualismB.collectivismC.self-centeredD.independenceD.繁榮、興旺）in3、Thecolourredmeansprospcrity（A.AmericanB.EnglandC.SpainD.ChinaCinEngland.referstodog4、uYellownA.somconcwhoishappyB.SomeonewhoisbraveC.Sotneonewhoiscoward（中鄙的）D.Someonewhoissad.5、A：ThankyousomuchforwhatyouhavedoneformeandIreallvJ，

3、Jappreciateyourkindness.CB:（lfyouwereB,whichofthefollowingyouwouldchooseasapoliteandproperanswer）A.Itsmydutytodoso.B.No,itsnothing.swhatIShoulddo.D.Itsmypleasure.ItCisnotoneofthecountrieswithhigh-contextcommunication.、6A.ChinaB.MexicoC.CanadaD.JapanDbelongstolowuncertaintyavoidance.（不確定性回避）7A.Pcoplc

4、developmanyrulestocontrolsocialbehaviors.B.Peopletendtoworryabortthefuture.C.Peoplehaveahighlevelofanxiety.D.Pcoplcbelieveinacceptingdissentamongculturalmembers.Ctendstobefeminine（嬌柔傾向）country.8、AJapanB.EnglandC.DenmarkD.GermanyJDoinOwl（貓頭鷹）isthesymbolofmisfortune（不幸）9、A.AmericanB.EnglandC.SpainD.Ch

5、inaDadoptsmonochromic（單向計時制）、timesystem.1（）A.ChillB.BrazilC.ArgentinaD.England.iscalledintrapcrsonalcommunication.A. ThecommunicationbetweenAfricanAmericansandEuropeanAmericans。B. ThecommunicationbetweentwopeopleoC. CommunicationwehavewithourselvesoD. Interactionsamongpeoplefromdifferentnations.2.“T

6、henailthatsticksupgetshammereddown“isaproverbAfrom_D.maystemfromAredragtoabull（火冒三丈）3.A.4.ThecoloryellowmeansyounginA.AmcricanBisnotoneofthecountrieswithlow-contextcommunication.5._A.AmcricanAbelongstohighuncertaintyavoidance.6.A.Peopledevelopmanyrulestocontrolsocialbehaviors.B.Peoplearewillingtoacc

7、eptchangeandtakesrisks.C.Peoplehaveahightoleranceforuncertaintyandambiguity.0.Peoplebelieveinacceptingdissentamongculturalmembers.Atendstobemasculine（陽剛傾向）country.7.AJapanCadoptspolychronic（多項計時制）timesystem.8.A.9.CowisworshipedinD.HippiclO.ThewordisfromA.England二、TrueorFalse.判斷正誤（10題*2分=20分）1Japanes

8、ecultureprefersdirectnessandface-cavingbehaviors.1.1 tsnormaltopointthesolesofyourshoesorfeettowardstheotherpersonwhenyousitinIndonesia.3 .Americanshighlyvaluepositivenonverbaldisplaysandtypicallyregardsomeonewhosmilesasmoreintelligentthansomeonewhodocsnot.4 .A11peopleofthesamenationalitywillharethe

9、sameculture.5 .Culturccanbeseenassharedknowledgewhatpeopleneedtoknowinordertoactappropriatelyinagivenculture.1. Encodingistheprocessofputtingideasintosymbols.2 .Althoughculturesdochange,mostchangesaffectsonlythesurfacestructureoftheculture.3 .Culturcisastatic（靜態(tài)的）entitywhilecommunicationisadynamicpr

10、ocess.4 .WomenarcfrequentparticipantsonaJapanesenegotiationteam.5 .WcstcrnwomenusuallylikeChinesetotouchtheirbodiesorsmallJchildren.6 .Culturalmistakesarcmoreseriousthanlinguisticmistakes.Thelinguisticmistakemeansthatsomeoneisnotfullyexpressinghisorherideawhileculturalmistakescanleadtoseriousmisunde

11、rstandingandevenill-feelingbetweenindividuals.7 .()ncsactionsarctotallyindependentofhisorherculture.8 .A11culturesrequireandvaluepoliteness,butthewaysinwhichpolitenessisachievedmayvarysignificantly.9.Ininformalsituations,alargenumberofcompliments(恭維)areusedtomakepeoplefeelcomfortable.1().“Dragon“mea

12、nsthesametothewesterneras龍”totheChinese.三、名詞解釋(5題*3分=15分)1、intcrculturalcommunication6、powerdistance.V2、Collectivism7、nonverbalcommunication3、values V8、individualism4、masculinityV9、femininity5、polychromictimesystemV1（）、MonochromictimesystemJ具體解釋：1 .Interculturalcommunication：facc-to-faccinteractions

13、amongpeopleofdiversecultures.2 .Collectivism：Asocietylowindividualismwouldlikelyendorse,order,conformityingrouprelationships,deferencetogroupnorms,familyrelationshipandloyaltytoconsensus:valuescanbedefinedasbroadpreferencesconcerningappropriatecoursesofactionoroutcomes.Assuch,valuesreflectapersonsse

14、nseofrightandwrongorwhatoughttobuEqualrightsforall,Excellencedeservesadmiration,andPeopleshouldbetreatedwithrespectanddignityarcrepresentativeofvalues.Valuestendtoinfluenceattitudesandbehavior.（陽剛傾向）:referstoakindofvaluesthatthesocietyadvocatesthedecisiveness,assuchcharacteristicsmasculinetheofdomin

15、anceassertiveness,andcompetitiveness,traitsthatreflecttraditionalmanlyvaluesofcontroloverevents.timesystem（多向計時制）:Polychromictimesystemisakindofviewpointandattitudetowardtime,whichmeansthatseveralthingsarcbeingdoneatthesametime.distance：canthereforebedefinedastheextenttowhichthelesspowerful.Memberso

16、munication:（VEili言交際）iscommunicationthrouglimeansotherthanlanguage-forexample,facialexpressionpersonalspace,eyecontact,useoftime,andconversationalsilence.:thisdimensionmeasurethedegreetowhichasocietyvaluesi

17、ndependentinitiativetocollectiveeffort.：（嬌柔彳頃向）feminineoricnlationsfocusonnurturingrelationshipsandhumaninteractions.Theydisplaylimitedemphasisoncompetitivedominance.timesystem:monochromictimesystemisakingofviewpointandattitudetowardtime,whichmeansthatthingsshouldbedoneoneatatime,andtimeissegmentedi

18、ntoprecise,smallunits.分）=25分*5題5四、簡答題（.1、Whatisnoiseincommunication?J2、Whatarcthecharacteristicsofculture?3、HowmuchdoyouknowaboutJapanesepeople?Andhowcanyoucommunicatewellwiththem?J4、Whatishigh-contextcommunication?45、WhatistheChinesedream?V6Whatarcthecomponentsofcommunication?V7、Whatarctheingredien

19、tsofculture?J8、Whatislow-contextcommunication?V9、HowmuchdoyouknowaboutGermanPeople?Andhowcanyoucommunicatewillwiththem?10、WhatisAmericanDream?l.Whatisnoiseincommunication?Thetermnoisetechnicallyreferstoanythingthatdistortsthemessagethesourceencodes.Noisecanbeofmanyformsxxtcrnalnoisecanbethesighis,so

20、unds,andotherstimuilthatdrawyoucattentionawayfromthearadioonwhilereadingisexternalnoisereferstoyourthouitsanffeelingsthatcaninterferewiththemessage.arethecharacteristicsoculture?Sixcharacteristicsofculturearcofspecialimportancetointcrculturalcomniumicati()n:(l)culiurcislearned(2)culliircisvransmissi

21、blc.(3)culturcisdynamic.cultureisethnocentric.(4)culturcisselective.(5)thefacetsofcultureareinterrelated.(6)V()uJcanhowAndpeople-Japaneseaboutknowyoudomuchcommunicatewellwiththem?Japanesepeoplearcverypoliteandtheyarcverypatientinbusiness,theydontliketalkativepersonsandtheyneverrefuseothersdirectly.B

22、asedontheknowledge,iwilltrytoconfirmtotheircharacteristics,iwillnottalktoomuchandtooquicklywhencommunicatingwiththem,iwillbepoliteandpatientandtrytogettheimpliedmeaningfromtheotherparty,ifnecessaryiwillasktheminaverydirectlyandpolitely.ishigji-contextcommunication?tisakindofcommunicationstyleinwhich

23、themeaningrelyheavilyonhidden,implicit,contextualcuessuchasnonverbalbehavior,socialcontext,andthenatureofinterpersonalrelationships.Thefocusisonthemeaningbetweenlines,andthereceiverisrequiredtocatchtheimpliedmeaningofthespeaker.istheChineseDream?ChineseDreamisatermpopularizedAfter2013wivhinChineseso

24、cialistthoughtthatdescribesasetofpersonalandnationalidealsinthePeoplesRepublicofChinaandtheCommunistPartyofChina.Itisusedbyjournalists,governmentofficials,andactiviststodescribetheroleoftheindividualinChinesesocietyaswellasthegoalsoftheuChinesenation”,Thedreamisdescribedasunationalrejuvenation,impro

25、vementofpeopleslivelihoods,prosperity,constructionofabettersocietyandastrengthenedmilitaryarethecomponentsofcommunication?Theyarc:source,encoding,message,channel,noise,receiver,decoding,rcccivcr/rcsponsc,feedbackcontextarctheingredientsofculture?Culturesmaybeclassifiedbythreelargecategoriesofelement

26、s:artifacts(man-madethings),conccpts(suchbeliefsandideasinpeoplesmind)andbehaviors(humanbeingsactivitiesandactions)is low-context communication?Itisakindofcommunicationstyleinwhichthemeaningofthemessageisexpectedtobeexplicit,direct,andunambiguous.Thespeakerisrequiredtoexpressthemeaningasclearaspossi

27、ble.whatispowerdistance?Thisdimensionmeasuresasocietysemphasisonhumaninequalities.Aculturehighinpowerdistancewouldvaluehierarchicalstatusandauthority,incontrast,countriesthatscoredlowonpowerdistancedonttakeitserious,andsuperiorsandsubordinatesfeelrelativelycomfortablewithshareddecisionmakingandDecen

28、tralization.whatarcthecomponentsofcommunication?Theyarc:source,encoding,message,channel,noise,receiver,decoding,rcccivcr/rcsponsc,feedbackcontext.Answerthefollowingquestionsaccordingtoyourknowledge.Whatisnoiseincommunication?Whatarethecharacteristicsofculture?HowmuchdoyouknowaboutJapanesepeople?Andh

29、owcanyoucommunicatewellwiththem?Whatishigh-contcxtcommunication?WhatistheChineseDream?贊揚人的外貌Youhaveabeautifulsmile.Yourhairstylelooksnice.J竹；格Youhaveagoodsenseofhumor.Youhavegotagreatpersonality.家庭成員Yourwifeisbeautiful.能力Yourkidiscute.Youhavedoneagoodjob.Youdidagoodpresentation.財物Yourcarisnice.五、案例分

30、析(2題*10分=2()分)Case 1:YangRuiningworkedasasecretaryinanAustraliancompanyinMelbourne.ShebecamefriendlywithoneoftheAustraliansecretaries,awomannamedCathytwousuallyatelunchtogetherandYangRuifiingoftenaskedCathyforadviceonproblemssheshefacedadjustingtoAustraliangaveheratotofadvicuandhelpedhermovefromonew

31、entwithYangRuifangtotheimmigrationBureauseveralapartmenttotimestohelpsortoutsomeRuifangvisitedCathyseveraltimesathomebutdidnotinciteCathytoherapartment,becausesheshareditwithfourotherpeopleiftheydidnotsecouchotherovertheweekend,theyusuallytalkedonthetelephone.AsYangRuifangwasalsopreparingtotakeonEng

32、lishtest,shewasabletogetalotofhelpwithEnglishinthis,somethingseemedtobegoingwrongCathyseemedtobegettingimpatient,evenaLittlecold,ShestartedgoingoutbyherselfatlunchtimeinsteadofeatingwithYang,andseemedreluctanttoanswerquestions.YangRuifangwaspuzzled.Shecouldntimaginetheproblemwas.Analysis:thedefiniti

33、onoffriendshipisdifferentbetweenChineseandWesterncountriesculture,inChina,wethinkthatweshoulddothingsallasonewishesandstaytogethereverydayeatingtogether,shoppingtogetherandsoon.Wealwayssay“Afriendindeedisafriendinneed”.Inthiscase,ruifaiigtreathissecretarylikethiswaymakeshersecretaryfeeluncomfortable

34、.Inwesterncountries,nomatterhowintimatetheirfriendshipis,theyshouldmakeanappointmentinadvance,andtheyshouldhavetheirownprivatespace.Case2：LinhuahasaccompaniedanAmericandelegationtovisithaveexperiencedLinhuaAmerica,toreturningAfterpeople.Chinesetheofhospitalitytheoncevisitedweresogladtomeetagain.Linh

35、uaofferedtohostthemeal,butthevrefused.Thevorderedtheirowndish,andLinhuaorderedherown.JJJWhenfootingthebill,theyonlypaidtheirpart,andnoonewantedtopayforfoundthemsoinhospitable,thoughsheknewthe.Analysis：InChina,peopleusuallyinvitegueststohaveamealathometoexpresstheirhospitality,andevenhaveamealoutside

36、,theyalsoalwayspaytheoverallbills.However,inAmerica,theyalwayspaythebillforthemselveswhentheyhaveamealoutsidetoexpresstheequality.Case 2:OnecoldwinterdayinaChinesecity,WangLinonhiswaytothelibrarymetailAmcricjuiprofessorwhoknewverylittleaboutgreetinghim,Wangsaid:Itsratherdbetterputonmoreclothes.nButtheprofessordidntappearhappyonhearingthis.Analysis:Americansandmostwesterncountries1peopledisliketobetoldhowtodothethings.Theyintendtobeindependent.However,inChina,peoplearcaccustomedtocareaboutothers.Inthisease,Wanglinssuggestionex