高盛十四條業(yè)務(wù)原則

1、十四條業(yè)務(wù)原則1. 客戶利益永遠(yuǎn)至上。我們的經(jīng)驗表明,只要對客戶盡心服務(wù),成功就會隨之而來。2. 我們最重要的三大財富是員工、資本和聲譽。如三者之中任何一項遭到損害,最難重建的是聲譽。我們不僅致力于從字面上,更從實質(zhì)上完全遵循約束我們的法律、規(guī)章和職業(yè)道德準(zhǔn)則。持續(xù)的成功有賴于堅定地遵守這一原則。3. 我們的目標(biāo)是為股東帶來優(yōu)越的回報,而盈利則是我們實現(xiàn)優(yōu)越回報、充實資本、延攬和保留最優(yōu)秀人才的關(guān)鍵。員工大量持股可以使員工與股東的利益協(xié)調(diào)一致。4. 我們?yōu)樽约旱膶I(yè)素質(zhì)感到自豪。對于所從事的一切工作,我們都憑著最堅定的決心去追求卓越。盡管我們的業(yè)務(wù)活動量大而且覆蓋面廣,但如果我們必須在質(zhì)與量之

2、間作取舍的話,我們寧愿選擇做最優(yōu)秀的公司,而非最龐大的公司。5. 我們的一切工作都強調(diào)創(chuàng)意和想象力。雖然我們承認(rèn)傳統(tǒng)的辦法也許仍然是最恰當(dāng)?shù)倪x擇,但我們總是鍥而不舍地為客戶策劃更有效的方案。許多由我們首創(chuàng)的做法和技術(shù)后來成為了業(yè)界的標(biāo)準(zhǔn),我們?yōu)榇烁械阶院馈?. 我們不遺余力地為每個工作崗位物色和招聘最優(yōu)秀的人才。雖然我們的業(yè)務(wù)額以十億美元為單位,但我們對人才的選拔卻是以個人為單位,精心地逐一挑選。我們明白在服務(wù)行業(yè)里,缺乏最拔尖的人才就難以成為最拔尖的公司。7. 我們?yōu)閱T工提供的職業(yè)發(fā)展進(jìn)程比大多數(shù)其它公司都要快。晉升的條件取決于能力和業(yè)績,而我們最優(yōu)秀的員工潛力無限,能擔(dān)當(dāng)?shù)穆氊?zé)也沒有定式。

3、為了獲得成功,我們的員工必須能夠反映我們所經(jīng)營的地區(qū)內(nèi)社會及文化的多元性。這意味著公司必須吸引、保留和激勵有著不同背景和觀點的員工。我們認(rèn)為多元化不是一種選擇,而是一條必行之路。8. 我們一貫強調(diào)團隊精神。在不斷鼓勵個人創(chuàng)意的同時,我們認(rèn)為團隊合作往往能帶來最理想的效果。我們不會容忍那些臵個人利益于公司和客戶利益之上的人。9. 我們的員工對公司的奉獻(xiàn)以及對工作付出的努力和熱忱超越了大多數(shù)其它機構(gòu)。我們認(rèn)為這是我們成功的一個重要因素。10. 我們視公司的規(guī)模為一種資產(chǎn),并對其加以維護(hù)。我們希望公司的規(guī)模大到足以經(jīng)辦客戶想得到的最大項目,同時又能小到足以保持服務(wù)熱情、關(guān)系緊密與團結(jié)精神,這些都是我

4、們極為珍視,又對公司成功至關(guān)重要的因素。11. 我們盡力不斷預(yù)測快速變化的客戶需求,并致力于開發(fā)新的服務(wù)去滿足這些需求。我們深知金融業(yè)環(huán)境的瞬息萬變,也諳熟滿招損、謙受益的道理。12. 我們經(jīng)常接觸機密信息,這是我們正常客戶關(guān)系的一部分。違反保密原則或是不正當(dāng)或輕率地使用機密信息都是不可原諒的。13. 我們的行業(yè)競爭激烈,故此我們積極進(jìn)取地尋求擴展與客戶的關(guān)系。但我們堅決秉承公平競爭的原則,絕不會詆毀競爭對手。14. 正直及誠信是我們業(yè)務(wù)的根本。我們期望我們的員工無論在工作上還是在私人生活上都要保持高度的道德水準(zhǔn)。OUR CLIENTS INTERES TS ALWAYS COME FIRST

5、.Our experience shows that if we serve our clients well, our own success will follow.OUR ASSETS ARE OUR PEOPLE, CAPITAL AND REPUTATION.If any of these is ever diminished, the last is the most difficult to restore. We are dedicated to complying fully with the letter and spirit of the laws, rules and

6、ethical principles that govern us. Our continued success depends upon unswerving adherence to this standard.OUR GOAL IS TO PROVIDE SUPERIOR RETURNS TO OUR SHAREHOLDERS. Profitability is critical to achieving superior returns, building our capital, and attracting and keeping our best people. Signific

7、ant employee stock ownership aligns the interests of our employees and our shareholders.WE TAKE GREAT PRIDE IN THE PROFESSIONAL QUALITY OF OUR WORK.We have an uncompromising determination to achieve excellence in everything we undertake. Though we may be involved in a wide variety and heavy volume o

8、f activity, we would, if it came to a choice, rather be best than biggest.WE STRESS CREATIVITY AND IMAGINATION IN EVERYTHING WE DO.While recognizing that the old way may still be the best way, we constantly strive to find a b etter solution to a clients problems. We pride ourselves on having pioneer

9、ed many of the practices and techniques that have become standard in the industry.WE MAKE AN UNUSUAL EFFORT TO IDENTIFY AND RECRUIT THE VERY BEST PERSON FOR EVERY JOB.Although our activities are measured in billions of dollars, we select our people one by one. In a service business, we know that wit

10、hout the best people, we cannot be the best firm.WE OFFER OUR PEOPLE THE OPPORTUNITY TO MOVE AHEAD MORE RAPIDLY THAN IS POSSIBLE AT MOST OTHER PLACES.Advancement depends on merit and we have yet to find the limits to the responsibility our best people are able to assume. For us to be successful, our

11、 men and women must reflect the diversity of the communities and cultures in which we operate. That means we must attract, retain and motivate people from many backgrounds and perspectives. Being diverse is not optional; it is what we must be.WE STRESS TEAMWORK I N EVERYTHING WE DO.While individual

12、creativity is always encouraged, we have found that team effort often produces the best results. We have no room for those who put their personal interests ahead of the interests of the firm and its clients.THE DEDICATION OF OUR PEOPLE TO THE FIRM AND THE INTENSE EFFORT THEY GIVE THEIR JOBS ARE GREA

13、TER THAN ONE FINDS IN MOST OTHER ORGANIZATIONS.We think that this is an important part of our success.WE CONSIDER OUR SIZE AN ASSET THAT WE TRY HARD TO PRESERVE.We want to be big enough to undertake the largest project that any of our clients could contemplate, yet small enough to maintain the loyal

14、ty, the intimacy and the esprit de corps that we all treasure and that contribute greatly to our success.WE CONSTANTLY STRIVE TO ANTICIPATE THE RAPIDLY CHANGING NEEDS OF OUR CLIENTS AND TO DEVELOP NEW SERVICES TO MEET THOSE NEEDS.We know that the world of finance will not stand still and that compla

15、cency can lead to extinction.WE REGULARLY RECEIVE CONFIDENTIAL INFORMATION AS PART OF OUR NORMAL CLIENT RELATIONSHIPS.To breach a confidence or to use confidential information improperly or carelessly would be unthinkable.OUR BUSINESS IS HIGHLY COMPETITIVE, AND WE AGGRESSIVELY SEEK TO EXPAND OUR CLIENT RELATIONSHIPS.However, we must always be fair comp