酒店《選擇計劃》培訓(xùn)活動綱要

1、XXX 大酒店TRAINING ACTIVITY OUTLINE培訓(xùn)活動綱要Task:Choice Program任務(wù) :選擇計劃Code序號 : RM-RES-S040Objectives:At the end of this session Reservation Sales associates to familiarize with Choice program and be able to promote them to guests, customers and in the market place.目的 :在課程結(jié)束的時候預(yù)訂部銷售文員將應(yīng)該非常熟悉仕達(dá)屋優(yōu)選擇計劃并能在市場中

2、向客人，客戶作促銷和宣傳。Standard：1.All Reservation Sales associates will be able to fullyexplain thefeaturesandmembershipprivilegesofStarChoiceprogram toguestsoverthetelephoneanddemonstrateknowledgeablesellingskillsto promotememberships.2.All Reservation Sales associateswillbe able know how tomake Star Choice

3、eligible bookings?標(biāo)準(zhǔn) :1. 所有預(yù)訂部銷售文員應(yīng)能向來電人解釋該項(xiàng)“選擇”項(xiàng)目的特點(diǎn)及會員能享受到的權(quán)益，并能巧妙地運(yùn)用銷售技巧來推銷該項(xiàng)目。2. 所 有 預(yù)訂部銷售文員應(yīng)懂得如何處理”選擇”會員的訂房。Resources:Flip Chart, Handout, Computer withOpreaterminal培訓(xùn)器材:白板，白板紙，培訓(xùn)資料，帶Oprea終端的電腦MethodTraining StepsTime培訓(xùn)方式培訓(xùn)步驟時間MethodTraining StepsTime培訓(xùn)方式培訓(xùn)步驟時間IntroductionShow “ (Objectives)10

4、Minutes介紹顯示課程目的LecturePrologue: Except SPG program Star Choice is教學(xué)式anotherpowerfulprograminstarwood group.EspeciallyforReservationsSales Agent andPrepared on FlipSales person familiarwithitis prettyChartimportant.開場白：除了仕達(dá)屋優(yōu)先顧客計劃之外，選擇計劃是仕達(dá)屋集團(tuán)另一個強(qiáng)有力的計劃，尤其對于預(yù)訂部銷售文員和銷售人員，熟悉這個計劃是非常重要的。So the objectiveso

5、f thissession is:(Referto Objectives of this TAO)今天這堂課的目的是： （參考標(biāo)準(zhǔn)與程序The courseshouldbe dividedintothreeparts:這節(jié)課會分為五個部分來講解：1. What is choice什么是選擇計劃2. Hotel operational procedure酒店運(yùn)作程序3. Membership and benefit details會員利益細(xì)節(jié)4. Not eligible situation一些不允許的情況5. Additional Information額外的信息Contents內(nèi)容40 Mi

6、nutesLectureExplanation& Show steps on prepared flipchart. reason for each step. Ask trainees to commentExplainMethodTraining StepsTime培訓(xùn)方式培訓(xùn)步驟時間教學(xué)式與講解and question on each step.將所有程序的主要內(nèi)容事先寫在準(zhǔn)備好的白板紙上，逐步作以講解，在講解過程中要不時請學(xué)員發(fā)表建議并提問。10 MinutesSummaryReview Key Points:總結(jié)回顧要點(diǎn)：1.Ask questionsand have participantexplainthe standard and its importance.提問并請參與者解釋標(biāo)準(zhǔn)及其重要性2. Summarize critique points applicable to entire group總結(jié)評估過程中對整組有用的要點(diǎn)3. Reinforce and discuss the point:加強(qiáng)并討論以下要點(diǎn)：What is choice什么是選擇計劃Hotel operational procedure酒店運(yùn)作程序Me