酒店英語基礎(chǔ)情景對(duì)話

1、 基礎(chǔ)對(duì)話 BASIC DIALOGUE Useful Questions 常用問句Useful Expressions 慣用表達(dá)語 Affirmative Responses (肯定回答)Negative Responses(否定回答) Basic Dialogue 基礎(chǔ)對(duì)話 Useful Questions 常用問句 What do you prefer ,tea or coffee?你喜歡什么?茶還是咖啡.Woulld you please sign here ?請(qǐng)?jiān)谶@兒簽名好嗎?A table for two?兩人的一張臺(tái)嗎? How long do you plan to stay

2、?你計(jì)劃住多久.Could you please spell your name ?請(qǐng)拼一下你的名字嗎?What kind of room would you like ?你要哪類房間?Useful Questions 常用問句May I see your passport ?我可以看你的護(hù)照嗎?May I have your telephone number ?我可以知道你的電話號(hào)碼嗎?Whats the trouble, sir?你怎么啦?先生.Shall I call a doctor for you ?我為你叫一個(gè)醫(yī)生嗎?Do you eyoy the play?你喜歡這個(gè)節(jié)目嗎?Do

3、 you like this song?你喜歡這首歌嗎? Useful Expressions 慣用表達(dá)語Enjoy you breakfast ,sir ?請(qǐng)享用你的早餐,先生.Here is the menu.給你菜譜.The service guide is on the desk.服務(wù)指南在桌面上.The recreation center is over there .康樂中心在那邊.Go ahead ,please.請(qǐng)接著講.The line is busy .線路正忙.You look great .你看上去真棒.Please consult the song list .請(qǐng)翻閱

4、點(diǎn)歌單.Its a very touching story.這是一個(gè)非常感人的故事.Without music,the world would be dull.如果沒有音樂,這世界將會(huì)變得很沉悶. Affirmative Responses (肯定回答)Surely.當(dāng)然可以.Certainly ,sir (madam).當(dāng)然可以,先生(小姐).Yes,sir,(madam).是的,先生(小姐).Thats true ,sir (madam).是這樣的,先生(小姐).Very well.非常好. Negative Responses(否定回答) No ,sir (madam).不,先生(小姐)

5、.I dont think so.我不這樣認(rèn)為.Of course not.當(dāng)然不.Im afraid thats not a good idea.恐怕,那個(gè)主意不好. 基礎(chǔ)對(duì)話 BASIC DIALOGUE G: Excuse me, but wheres the toilet?對(duì)不起，請(qǐng)問衛(wèi)生間在哪里？W: Go straight, then turn left.一直向前走，然后向左拐。 W: Good afternoon. Can I help you?下午好！要幫忙嗎？G: Yes. Can you tell me where the Chinese Restarant is?是的。請(qǐng)

6、問中餐廳在哪里？W: Please take the elevator to the third floor.請(qǐng)乘電梯到三樓。G: Thank you very much.非常感謝。W: My pleasure.很愿意為您效勞。 基礎(chǔ)對(duì)話 BASIC DIALOGUE W: I hope youve enjoyed your dinner.我希望您吃得很滿意。G: The service is fast and the food is excellent. Weve all enjoyed ourselves.服務(wù)很快，飯菜味佳。我們都很滿意。W: Thank you for your com

7、ing. I hope you will come again.謝謝您的光臨。我希望您下次光臨。G: Sure. By the way, where is the coffee lobby?肯定。順便問一句，請(qǐng)問咖啡廳在哪里？W: Its on the third floor, opposite to the lift.在三樓，正對(duì)電梯。G: Thank you, and when does it close for breakfast?謝謝。早餐用到什么時(shí)候？W: It closes at 10 a.m.開到上午10點(diǎn)。G: Thanks a lot. Bye-bye.謝謝。再見。W: Go

8、od-bye, madam and sir.女士，先生，再見。 基礎(chǔ)對(duì)話 BASIC DIALOGUE G: Excuse me, when does your Chinese Restaurant close?對(duì)不起，請(qǐng)問中餐廳什么時(shí)候打烊？W: It closes at 9:00.九點(diǎn)關(guān)門。G: 0h, my God, its already 10:00. Im afraid the Chinese Restaurant has closed. I love Chinese food.啊，天哪，已經(jīng)10點(diǎn)了?？峙轮胁蛷d已經(jīng)打烊了。我喜歡中國菜。W: Would you like room

9、service instead? There are some Chinese food items in the room service menu. We provide room service till 12:00 p.m.您想要房內(nèi)用膳服務(wù)嗎？房內(nèi)用膳服務(wù)菜單上有些中國菜。該項(xiàng)服務(wù)一直可以到晚上12點(diǎn)鐘。G: I see. Thank you.我明白了。謝謝 基礎(chǔ)對(duì)話 BASIC DIALOGUE Stranger: Excuse me, sir. But could you please show me the way to the nearest bank?對(duì)不起，先生。您能告訴

10、我離這兒最近的銀行怎么走嗎？Wang: Sure. Its not very far from here. Go straight ahead along this street and turn left when you see a junction.當(dāng)然可以。銀行離這里不遠(yuǎn)。沿著這條街向前走。當(dāng)看到一個(gè)路口時(shí)左拐彎。Stranger: How long does it take to walk there?步行去需要多少時(shí)間？Wang: Fifteen to twenty minutes, I guess. But you can take Bus No.5 and get off at

11、 the second stop.我猜想要花15到20分鐘。但是你可以坐5路車去，到第二站下車。Stranger: I think Ill take a bus. Thank you very much.我想我乘公共汽車去。非常感謝。Wang: You are welcome.不用謝。WORDS AND EXPRESSIONS 單詞和短語public area 公共區(qū)域 business area營業(yè)場所 toilet (W.C.)n 廁所to go straight直走 turn left左拐 elevator (lift)n 電梯corridorn 走廊 excellenta 極好的 op

12、posite to在對(duì)面 provide v. 提供 instead adv代替，頂替 enjoy oneself 過（用）得愉快 Chinese Restaurant中餐廳 block n 街區(qū) advertisement n 廣告get off 下車 opposite a 相反的，反方向的 traffic lights 紅綠燈 much obliged 非常感謝WORDS AND EXPRESSIONS 單詞和短語 mug n （有柄的）大杯 fail v 失敗accident n 事故 serious a 嚴(yán)重的，嚴(yán)肅的ankle n 腳踝recover v 恢復(fù)，康復(fù)air-condi

13、tioner n 空調(diào)menu n. 菜單dessert n. 甜品fantastic a. 好極的compliment n. 恭維的話banquet n. 宴會(huì)WORDS AND EXPRESSIONS 單詞和短語particulara 特別的fondnessn 愛好；喜歡variousa 各種各樣的entrancen 入口salmonn. 三文魚terrifica. 棒極的delighteda. 高興的，快樂的fancyn. 喜歡，癖好table tennis乒乓球WORDS AND EXPRESSIONS 單詞和短語checking-savings account 支票儲(chǔ)蓄帳戶depos

14、it n 存款open an account 開帳戶Minimum a. 最小的，最低的fill in (out) the form 填寫表格draw on account提取存款the current rate for RMB人民幣現(xiàn)價(jià)exchange rate兌換率Euron 歐元Exchange memo水單，兌換單WORDS AND EXPRESSIONS 單詞和短語airmail n 航空信 surface mail平信 register v 掛號(hào)，登記 ordinary a. 普通的 drop v 投（信） pillar-box n 郵筒postage n 郵資 overweigh

15、t a. 超重package n 包裹 weighv 稱重量money order (postal order) 匯票 recipient n 收款人legibly adv易讀地，字跡清楚地abbreviate v 編寫initial n 姓名或字的起首字母reverse a 反面的，背面的remarks n 附言，評(píng)論properly 正確的，合適的 基礎(chǔ)對(duì)話 BASIC DIALOGUE G: Hello, waiter.您好，服務(wù)員。W: Just a minute please, madam.夫人，請(qǐng)稍等。Sorry to have kept you waiting, madam.對(duì)不

16、起，夫人，讓您久等了。G: Thats OK. Can you get me one more mug of beer?沒關(guān)系。能否請(qǐng)您給我再來一杯啤酒？W: I beg your pardon?對(duì)不起，您說什么？G: 0ne more mug of beer, please.請(qǐng)?jiān)賮硪槐【?。W: 0ne moment, please. Ill get it for you right away.請(qǐng)稍等。我馬上給您送來。 基礎(chǔ)對(duì)話 BASIC DIALOGUE G: Excuse me, but when does the Chinese Restaurant close?對(duì)不起，請(qǐng)問中餐廳什

17、么時(shí)候打烊？W: It closes at around 9:00, Mr Brown.布朗先生，9點(diǎn)左右打烊。G: Its 8:45 and the Chinese Restaurant will close in 15 minutes. But my friend will not be able to arrive here before 9:15.現(xiàn)在8：45，中餐廳15分鐘后打烊。但是我朋友9：15之前還到不了。W: Dont worry. Ill call the restaurant and book a table for you for 9:30.別著急。我來給中餐廳打個(gè)電話

18、，給您訂一桌9：30的。G: Thank you.謝謝。 基礎(chǔ)對(duì)話 BASIC DIALOGUE W: Good morning, Mr Scott.司各特先生，早晨好。G: Morning, Xiao Wu. Im leaving for Shanghai for seeing my wife. My wife is expecting me there.小吳，早晨好。我馬上要去上海過生日。我太太在那邊等我。W: Happy birthday to you, and please remember me to Mrs Scott.生日快樂。代我向司各特太太問好。G: Thank you, I

19、 will. See you next time.謝謝，我會(huì)的。再見。W: Good bye, Mr Scott. Have a nice trip.司各特先生，再見。祝旅途愉快。 基礎(chǔ)對(duì)話 BASIC DIALOGUE W: Good evening, sir. Can I help you?先生，晚上好。要幫忙嗎？G: Yes. A table for two.是的。我要一張兩人桌。W: How about a window table over there?那邊靠窗的座位怎么樣？G: Thats marvelous.太好了?；A(chǔ)對(duì)話 BASIC DIALOGUE W: How would

20、 you like your beef done?您喜歡您的牛排怎么燒？G: Both medium well.來兩份適中偏熟的。W: Yes, sir. Would you like to have some dessert?好的，先生。要來些甜點(diǎn)嗎？G: No, thanks.不要了，謝謝?；A(chǔ)對(duì)話 BASIC DIALOGUE W: What do you think of the food served here?您覺得這里的餐飲服務(wù)如何？G: The food served is not bad and the service is fantastic.飯菜味美，服務(wù)上乘。W: Th

21、ank you for your compliments.謝謝贊美?；A(chǔ)對(duì)話 BASIC DIALOGUE G: Wheres the Banquet Reservation Office?宴會(huì)預(yù)訂處在哪里？W: It is at the entrance of the restaurant.在餐廳入口處。G: Thank you.謝謝。W: Is there anything I can do for you?有什么需要我?guī)兔幔縂: No, thanks. Ill go there and reserve a dinner by myself.不用了，謝謝。我去那邊預(yù)訂。W: Have a

22、 nice weekend.周末愉快。G: The same to you.周末愉快。基礎(chǔ)對(duì)話 BASIC DIALOGUE M: Good afternoon, Human Resources Department. Mary speaking. May I help you?下午好，人力資源部。我是瑪麗。要我?guī)兔?？F: Frank speaking. Could I speak to Mr Brown, please?我是弗蘭克。請(qǐng)問我可以跟布朗先生說話嗎？M: Im sorry, Mr Frank, but Mr Brown is not at his desk at the mome

23、nt. Ill ask him to ring you up later. Would you like to leave your telephone number?對(duì)不起，弗蘭克先生，布朗先生現(xiàn)在不在辦公室。我請(qǐng)他過會(huì)兒給您去電話。請(qǐng)把您的電話號(hào)碼留給我好嗎？F: Yes, my phone number is 635-567-79.好的，我的電話號(hào)碼是63556779。M: 635-567-79. Ill be sure to ask Mr Brown to call you back, Mr Frank.635-567-79。弗蘭克先生，我一定告訴布朗先生給您去電話。基礎(chǔ)對(duì)話 BASI

24、C DIALOGUE - His carelessness makes me angry.他的粗心使我很生氣。- Very sorry, but he didnt mean that.很對(duì)不起，他不是有意的。 - Do you mind my opening the window?您介意我開窗嗎？- Yes. Better keep the window closed.是的，我介意。最好別開窗。 - Im displeased with your service.我對(duì)你們的服務(wù)很不滿意。- Awfully sorry, well be sure to do better next time.實(shí)

25、在對(duì)不起，我們下次一定做好些。 基礎(chǔ)對(duì)話 BASIC DIALOGUE - Im keen on table tennis.我喜歡打乒乓球。- There is table tennis on the five floor.5層樓可打乒乓球。 - I care for (go for) seafood.我喜歡吃海鮮。- We have various seafood at the entrance of the restaurant.這餐廳入口處我們有各種各樣的海鮮。 - I love (like, enjoy) salmon.我喜歡吃三文魚。- Would you like salmon t

26、onight?你今晚想吃三文魚嗎？ 基礎(chǔ)對(duì)話 BASIC DIALOGUE - This is what I wanted.這正是我想要的。- Congratulations.恭喜恭喜。 - Oh, thats fantastic (wonderful, terrific, marvelous, great)!啊，太棒了！- Im glad you like it.我很高興您喜歡它。 - We are happy (comfortable, good) here.我們?cè)谶@里很高興（很舒服，很好）。- Im glad (happy, delighted) to hear that.聽到這消息我很

27、高興?；A(chǔ)對(duì)話 BASIC DIALOGUEA: Good afternoon, Miss.小姐，下午好。B: Good afternoon. Can I have 500 US dollars worth of RMB?下午好。能否給我換500美元的人民幣？A: Yes, of course.當(dāng)然可以。B: Would you please tell me the current rate for RMB?請(qǐng)告訴我人民幣的現(xiàn)價(jià)，好嗎？A: Please wait a minute. Ill find out the exchange rate between US dollars and R

28、MB.請(qǐng)等一下。我來查一查美元與人民幣之間的兌換率。Its 820 yuan for 100 US dollars.100美元可以兌換820元人民幣。B: Thank you very much.謝謝。A: Youre welcome.別客氣。基礎(chǔ)對(duì)話 BASIC DIALOGUE Clerk: How can I help you?能為您效勞嗎？Jack: I want to send this package to Los Angeles by parcel post, please.我想把這包東西以包裹郵件寄往洛杉機(jī)。Clerk: Registered?掛號(hào)嗎？Jack: Yes.對(duì)。C

29、lerk: Ill have to weigh it first. 150 yuan, please.我得先把它稱一下。請(qǐng)付150元。Jack: Here is 200.給你 200元。Clerk: Your change, please.這是你的找頭。Jack: Thank you.謝謝。基礎(chǔ)對(duì)話 BASIC DIALOGUE 情景情景1:客人抵店客人抵店,行李員接行李并引領(lǐng)至前臺(tái)行李員接行李并引領(lǐng)至前臺(tái)B : Good evening, maam. Welcome to the ABC Hotel.晚上好，女士。歡迎光臨ABC飯店。G : Thank you.謝謝。B : How many

30、 pieces of luggage do you have?您有幾件行李？G : Just these three.就這三件。B : Two suitcases and one bag. Is that right?兩個(gè)手提箱，一個(gè)提包，對(duì)嗎？G : Yes. Thats all.對(duì)，就那些。基礎(chǔ)對(duì)話 BASIC DIALOGUEB : Ill show you to the Front Desk. This way, please.我領(lǐng)您去前臺(tái)，這邊請(qǐng)。B : I will put your bags by the post over there.我把您的提包放在那邊的柱子旁。G : I

31、see, thanks.好的，謝謝。B : A bellman will show you to your room when you have finished checking-in.您登記完了之后將會(huì)有應(yīng)接服務(wù)員領(lǐng)您去您的房間。G : OK. Fine.很好。B : Please enjoy your stay.祝您愉快。基礎(chǔ)對(duì)話 BASIC DIALOGUE 情景情景2:客人辦理完入住手續(xù)客人辦理完入住手續(xù),行李員將行李送至客房行李員將行李送至客房 B : Good evening, maam. Ill show you to your room.晚上好，女士。由我來領(lǐng)您到您的房間。B

32、 : You have two suitcases and one bag. Is that right?您有兩個(gè)手提箱，一個(gè)提包，對(duì)嗎？G : Yes, thats right.對(duì)，沒錯(cuò)。B : Is there anything valuable or breakable in your bag?提包里有貴重或易碎物品嗎？G : Yes, theres a bottle of whisky.有。一瓶威士忌?；A(chǔ)對(duì)話 BASIC DIALOGUEB : Could you carry this bag, maam?女士，您來拿這個(gè)提包行嗎？B : Im afraid the contents

33、 might break.我怕弄碎里面的東G : Sure, no problem.當(dāng)然，沒問題。B : Thank you, maam. May I have your room key, please?謝謝您，女士。請(qǐng)把您房間的鑰匙交給我好嗎？G : Yes, here you are.好的，給你。B : Thank you, maam. Your room is on the 23rd floor.謝謝您，女士。您的房間在23樓。B : Please follow me.請(qǐng)隨我來?；A(chǔ)對(duì)話 BASIC DIALOGUE 情景情景3:行李員離開客房并介紹安全出口行李員離開客房并介紹安全出口

34、B :This is your room. After you, maam.這就是您的房間。女士，您先請(qǐng)。B : May I put your bags here?提包可以放在這里嗎？G : Sure. Just put them anywhere.當(dāng)然可以，隨便放在哪里都行。B : Is this the correct number of bags?行李的件數(shù)對(duì)嗎？G : Lets see.我看看。G : Yes, thats all.對(duì)，就這些?；A(chǔ)對(duì)話 BASIC DIALOGUEB : Here is your room key.這是您房間的鑰匙。G :Wheres the emer

35、gency exit?緊急出口在哪里？B :Your nearest emergency exit is at the end of this corridor.離您最近的緊急出口在樓道的盡頭。B :It has a green sign with only “Exit” marked on it.那里有一個(gè)綠色的“Exit”標(biāo)志。B : Is there anything else I can do for you?還需要我為您做些什么嗎？G : No. Thank you.沒有了，謝謝。B :Please enjoy your stay.祝您愉快。基礎(chǔ)對(duì)話 BASIC DIALOGUE 情

36、景情景4:客人致電行李員拿行李客人致電行李員拿行李(退房退房)BC : This is the Bell Captains Desk. May I help you? 這里是服務(wù)生領(lǐng)班辦公室，我能為您做什么？G : Im going to check out soon. 我一會(huì)兒就要去結(jié)賬。G : Could you pick up my luggage, please? 請(qǐng)幫忙拿一下我的行李好嗎？基礎(chǔ)對(duì)話 BASIC DIALOGUEBC : Certainly, maam. May I have your room number, please? 當(dāng)然了，女士。能告訴我您的房間號(hào)嗎？G :

37、 Yes, its 2932.是2932。BC : Room 2932.2932房。BC : We will send a bellman immediately. 我們這就派一名服務(wù)生去。BC : Could you wait in your room, please? 請(qǐng)?jiān)谀姆块g稍候?；A(chǔ)對(duì)話 BASIC DIALOGUE 情景情景5: 行李員到達(dá)客人房間行李員到達(dá)客人房間B : Good morning, maam. Ive come for your bags. 早安，女士，我來拿您的行李。G : Thank you. Could you take these two suitcas

38、es, please?謝謝。請(qǐng)你拿這兩個(gè)手提箱好嗎？G : Ill bring the shoulder bag with me. 我自己拿這個(gè)肩包B : Certainly, maam. Two suitcases? 當(dāng)然，女士。兩個(gè)手提箱？G : Yes.是的?；A(chǔ)對(duì)話 BASIC DIALOGUE 情景情景6:客人退房后到禮賓臺(tái)取行李客人退房后到禮賓臺(tái)取行李G : I asked for my bags to be picked up from my room. 我讓把我的行李從我房間拿下來。G : Do you have them? 在你們這里嗎？BC : Certainly, maa

39、m.在的，女士。BC : May I see your room key, please? 請(qǐng)把房間鑰匙給我看看好嗎？G : I dont have it. Ive already checked out. 我沒有鑰匙，我已經(jīng)退房了?；A(chǔ)對(duì)話 BASIC DIALOGUEBC : I see. May I see your final bill then, maam? 明白了。能看一下您的離店賬單嗎，女士？G : Sure, here you are. 當(dāng)然，給你。BC : Thank you, maam. 謝謝，女士。BC : A bellman will bring your bags.

40、Just a moment, please.服務(wù)生會(huì)給您拿您的行李，請(qǐng)稍候。基礎(chǔ)對(duì)話 BASIC DIALOGUE 情景情景7:客人到禮賓臺(tái)寄存行李客人到禮賓臺(tái)寄存行李G : Id like to leave this with you.我想把這個(gè)放在你們這里B : Certainly, maam. Is there anything valuable or breakable in your bag? 當(dāng)然可以，女士。您的提包里有貴重或易碎物品嗎G : No.沒有。B : Thank you. Here is your tag, No. 33. 謝謝。這是您的號(hào)牌，33號(hào)。G : When

41、does the cloakroom close? 寄存處什么時(shí)間關(guān)門？B : This cloakroom is open until 9 p.m. 寄存處一直開到晚上9點(diǎn)。Reserving / Booking a Room vocabulary:預(yù)定v. reserve / book n. reservationmake a reservation客房預(yù)定部Room Reservations確認(rèn)v. confirm n. confirmation取消v. cancel n. cancellation客戶client空房間vacancyvacant room大批訂房block bookin

42、g套房單人房雙人房suite/ single room/ double room雙人對(duì)床房twin room三人房（雙人房內(nèi)加一床）triple room總統(tǒng)套房executive suitewith / without bath帶 / 不帶浴室的with shower帶淋浴的寬敞的 spacious旺季peak season價(jià)格，費(fèi)用 rate 折扣 discount基礎(chǔ)對(duì)話 BASIC DIALOGUE 情景情景8:預(yù)訂預(yù)訂C : Good morning. This is Room Reservations. May I help you?早安。這里是房間預(yù)訂處，我能為您做什么？G :

43、Yes. Id like to reserve a room.我想訂一個(gè)房間。C : Thank you, sir. For which date?謝謝，先生。定哪天的？G : From October 15th.十月十五號(hào)。C : For how many nights?訂幾天呢？G : For three nights.三天?；A(chǔ)對(duì)話 BASIC DIALOGUEC : How many guests will there be in your party?隨同您來的有幾位客人？G : Just my wife and myself.就我太太和我。C : Which kind of roo

44、m would you prefer, a double or a twin?我們有大床間和雙人間，您要訂哪種?G : A twin please.雙人間。C : Could you hold the line, please?請(qǐng)別掛電話。C : Ill check our room availability for those days.我查一下那幾天還有沒有房間?；A(chǔ)對(duì)話 BASIC DIALOGUE 情景情景10:預(yù)訂預(yù)訂C : Good morning. This is Room Reservations. May I help you?早安。這里是房間預(yù)訂處，我能為您做什么？G :

45、Yes. Id like to reserve a room.我想訂一個(gè)房間。C : Which kind of room would you prefer, a double or a twin?我們有大床間和雙人間，您要訂哪種?G : A twin please.雙人間。C : We have a twin at 250￥ and at 350￥. Which would you prefer?雙人間有房價(jià)為250元和350元的兩種，您要訂哪種？基礎(chǔ)對(duì)話 BASIC DIALOGUEG : Well take the one at 350.我們要350的。C : Certainly, si

46、r. May I have your name and initials, please?當(dāng)然可以，先生。請(qǐng)問您的名字和縮寫？G : Yes, its Carruthers. T.E.好的，我的名字是Carruthers. T.E.。C : How do you spell that, please?請(qǐng)問怎么拼寫？G : C, A, double R, U, T, H, E, R, S.C, A, 雙寫R, U, T, H, E, R, S。C : Mr. Carruthers. May I have your phone number, please?Carruthers先生，請(qǐng)問您的電話號(hào)

47、碼？基礎(chǔ)對(duì)話 BASIC DIALOGUEG : Yes, the number is 06-321-2345.電話號(hào)碼是06-321-2345。C : 06-321-2345. Is this your home phone number?06-321-2345。這是您家中電話嗎？G : Yes, it is.是的。C : What time do you expect to arrive, sir?您預(yù)計(jì)什么時(shí)間到達(dá)，先生？G : Oh, around 6 p.m., I suppose. 哦，我想大約下午6點(diǎn)鐘基礎(chǔ)對(duì)話 BASIC DIALOGUE 情景情景11:外部客人致電在店客人外部

48、客人致電在店客人C : Good morning. This is the Information Desk. May I help you? 早安。這里是服務(wù)臺(tái)，我能為您做什么？G : Yes. Id like to speak to Mr. John Crowe. 我想跟John Crowe先生講話。G : Could you tell me his room number? 您能告訴我他的房間號(hào)嗎？基礎(chǔ)對(duì)話 BASIC DIALOGUEC : Certainly, sir. How do you spell his last name, please?當(dāng)然可以，先生。請(qǐng)問怎么拼寫他的姓氏

49、？G : C, R, O, W, E.C, R, O, W, E.C : Thank you, sir. Just a moment, please.謝謝，先生。請(qǐng)稍候。G : Yes.好的。C : Ill transfer your call. Could you hold the line, please?我把您的電話轉(zhuǎn)接過去，請(qǐng)別掛機(jī)。基礎(chǔ)對(duì)話 BASIC DIALOGUE 情景情景12:接聽電話接聽電話為客人留言為客人留言C : This is Information Desk. May I help you? 這里是服務(wù)臺(tái)，我能為您做什么？G : I tried to contact

50、 Mr. Gulbenkian in Room 834 but he was out. 我想與834房的Gulbenkian聯(lián)系，但是他外出了G : Could you take a message for him, please? 請(qǐng)你給他留個(gè)信，好嗎？C : Certainly, sir. For Mr. Gulbenkian in Room 834. 當(dāng)然可以，先生。給834房的Gulbenkian?；A(chǔ)對(duì)話 BASIC DIALOGUEC : Who is this calling, please?請(qǐng)問您貴姓？G : Yes. My name is James Ellens.我叫Jam

51、es Ellens。C : Mr. Ellens. Go ahead, please.請(qǐng)繼續(xù)，Ellens先生。G : Could you ask him to call me back as soon as he arrives at the hotel? 請(qǐng)讓他回到酒店給我回電話，可以嗎？ C : Certainly, sir.當(dāng)然，先生。 C : Is that the message?留言就這些嗎？基礎(chǔ)對(duì)話 BASIC DIALOGUEG : Yes, thats all.就這些。C : Certainly, sir. I will repeat your message.好的，先生。

52、我重復(fù)一下您的留言。C : The message is for Mr. Gulbenkian in Room 834 from Mr. James Ellens.留言是James Ellens先生給834房的Gulbenkian先生的。C : Please call him back when you arrive at the hotel.請(qǐng)您到酒店時(shí)給他回電話。C : Is that correct?對(duì)嗎？G : Thats right.很對(duì)?；A(chǔ)對(duì)話 BASIC DIALOGUE 情景情景13: 解答客人詢問解答客人詢問G : Could you please tell me how

53、to get to the Bar? 請(qǐng)問到酒吧怎么走？C : The Bar is on this floor.酒吧就在這層樓。C : Please go straight along the hallway, turn right at the end and the Bar is on your left. 請(qǐng)沿著走廊直行，到頭右轉(zhuǎn)，酒吧在您的左手邊。G : Thank you.謝謝。基礎(chǔ)對(duì)話 BASIC DIALOGUEG : Excuse me, where is the telephone? 請(qǐng)問，電話在哪里？C : The public phone, maam? 公用電話嗎，夫人

54、？G : Yes.對(duì)。C : Its over there at the back of the elevator hall. 在那邊，電梯間的后面。G : Thanks a lot.多謝。C : Youre welcome, maam.別客氣，夫人?；A(chǔ)對(duì)話 BASIC DIALOGUE 情景情景14: 接收客人包裹接收客人包裹C : Good afternoon, maam. May I help you?下午好，女士。我能為您做什么？G : Id like this package to be delivered to Mrs. Dickinson in Room 543. 我想把這個(gè)包

55、裹交給543房間的Dickinson夫人。C : Certainly, maam. Is there anything valuable or breakable in this package? 當(dāng)然可以，女士。包裹里面有什么貴重或易碎物品嗎？基礎(chǔ)對(duì)話 BASIC DIALOGUEG : No, there isnt.沒有。C : I see, maam. Could you fill out this form, please?好的，女士。請(qǐng)您填寫一下這張表格好嗎？G : Of course. Here you are.當(dāng)然，給你。C : Thank you, maam. We will

56、deliver it to her room when she arrives. 謝謝您，女士。我們會(huì)在她回來時(shí)把包裹交給她的?；A(chǔ)對(duì)話 BASIC DIALOGUE 情景情景15: 退房退房C : Good morning, sir. May I help you? 早安，先生，我能為您做什么？G : Yes, Id like to settle my bill, please.我想結(jié)帳。C : Certainly, sir. May I have your room key, please?當(dāng)然，先生。請(qǐng)把您房間的鑰匙給我好嗎？ G : Sure. Here you are.那當(dāng)然。給你。

57、基礎(chǔ)對(duì)話 BASIC DIALOGUEC : Just a moment, please. Ill draw up your bill for you.請(qǐng)稍候，我整理一下你的賬單。C : Thank you for waiting, sir. Your bill totals ￥ 6349.讓您久等了。您的賬單總計(jì)是6349元。G : That much! Would you mind letting me have a look at it?那么多！你不介意讓我看一下吧？C : Not at all, sir. Here you are. 不介意，先生，給您?；A(chǔ)對(duì)話 BASIC DIALO

58、GUEG : Thanks.謝謝。G : Well, it seems to be all right.看起來都對(duì)。G : How much is that in dollars, please?用美元是多少錢C : Just a moment, sir. Ill calculate that for you.請(qǐng)稍候，先生。我?guī)湍阋幌?。C : It comes to 241 dollars and 41 cents at todays exchange rate.按今天的匯率是241美元41美分。G : I see, OK.明白了。好的。基礎(chǔ)對(duì)話 BASIC DIALOGUE 情景情景16:

59、 公司付款公司付款C : How would you like to make payment? 您想如何付賬？G : On the company account, please. 請(qǐng)記在公司賬上。C : May I know the name of your company, please? 請(qǐng)問您公司的名稱？G : Yes, its G.N. Electrics, America. 是美國G.N.電器公司。C : May I have two of your business cards, please? 請(qǐng)給我兩張您的名片好嗎？基礎(chǔ)對(duì)話 BASIC DIALOGUEG : Why?為什

60、么？C : Wed like one for our files, and one for the account.我們用一張來存檔，一張用來付賬。G : I see. Here you are.明白了。給你吧。C : Just a moment, please.請(qǐng)稍候。C : Thank you for waiting, sir. Could you sign, here, please?讓您久等了，先生。請(qǐng)?jiān)谶@里簽字好嗎？C : Thank you. We hope to welcome you again soon.謝謝。希望您再次光臨?；A(chǔ)對(duì)話 BASIC DIALOGUE 情景情景1