空乘常用英語

1、1、would you like to read these news papers or magazines?您想看這些報(bào)紙或雜志嗎?2、would you like anything to drink first?您想先喝點(diǎn)什么?3、here is today''s menuwhat would you like to have?這是今天的菜單，你想吃些什么?4、thank you for waiting sirhere you areanything more?謝謝，讓您久等了。這是您的飯和咖啡，還要點(diǎn)什么? 5、how about the sweet?甜食要不要? 6、

2、may i clear up your table now?現(xiàn)在可以收拾您的桌子嗎? 7、are you going to study there or just for sight seeing?你是去學(xué)習(xí)還是只去旅游? 8、the flight has been delayed because of bad weather由于天氣惡劣，航班已經(jīng)延誤。 9、we can''t take off because the airport is closed due to poor visibility.由于低能見度，機(jī)場(chǎng)關(guān)閉，我們不能起飛。 10、our plane is bum

3、ping hardplease keep your seat belt fastened。我們的飛機(jī)顛簸得厲害，請(qǐng)系好安全帶。before take-off起飛前1. morning, madam（sir）. welcome board!早上好，女士（先生）。歡迎登機(jī)！2. may i introduce myself, i''m _, the chief purser of this flight.請(qǐng)?jiān)试S自我介紹。我叫_，本次航班的乘主任務(wù)長。3. morning, sir. welcome aboard. business class or economy?早上好，先生。歡

4、迎登機(jī)。坐公務(wù)還是經(jīng)濟(jì)艙？4. follow me, please. your seat is in the middle of the cabin.請(qǐng)跟我來，您的座位在客艙中部。5. an aisle seat on the left side - here you are, sir.是左邊靠走廊座位-這是您的座位。6. im afraid you are in the wrong seat. 20c is just two rows behind on the other aisle.恐怕您坐錯(cuò)位子了，20c正好在那邊走廊的后二排。7. excuse me for a second, il

5、l check.請(qǐng)稍等一下，我查查看。8. the plane is about to take off. please don''t walk about in the cabin.飛機(jī)馬上要起飛了，請(qǐng)不要在客艙內(nèi)走動(dòng)。9. you know the weather in hongkong is not so good. it has been delayed.你知道香港的天氣不太好，飛機(jī)延誤了。10. air china flight ca937 leaves at 0730 in the morning.中國國際航空公司ca937航班，上午7：30起飛。11. fligh

6、t no. 926, leaving tokyo at 1740, flies nonstop back to beijing.ca926航班17：40離開東京直飛回北京。12. youre flying economy class. is that right?您是坐經(jīng)濟(jì)艙，對(duì)嗎？emergency situation緊急情況1. fasten your seat belts immediately. the plane will make an emergency landing because of the sudden breakdown of an engine.馬上系好安全帶。由于

7、飛機(jī)發(fā)動(dòng)機(jī)出現(xiàn)故障，將做緊急迫降。2. don''t panic!不要驚慌。3. our captain has confidence to land safely. all the crew members of this flight are well trained for this kind of situation. so please obey instructions from us.我們的機(jī)長完全有信心安全著陸。我們所有的機(jī)組人員在這方面都受過良好的訓(xùn)練，請(qǐng)聽從我們的指揮。4. take out the life vest under your seat and

8、 put it on!從座椅下拿出救生衣，穿上它！5. don''t inflate the life vest in the cabin and as soon as you leave the aircraft, inflate it by pulling down the red tab.請(qǐng)不要在客艙內(nèi)將救生衣充氣！一離開飛機(jī)立即拉下小紅頭充氣。6. put the mask over your face!戴上氧氣面罩！7. bend your head between your knees!把你的頭彎下來放在兩膝之間！8. bend down and grab your

9、 ankles.彎下身來，抓住腳踝。9. get the extinguisher.拿滅火器來！10. open seat belts. leave everything behind and come this way!解開安全帶，別拿行李，朝這邊走！11. this plane has eight emergency exits. please locate the exit nearest to you. 本架飛機(jī)有八個(gè)安全門，請(qǐng)找到離你最近的那個(gè)門。12. jump and slide down!跳滑下來！1. morning, madam（sir）. welcome board!早上

10、好，女士（先生）。歡迎登機(jī)！2. may i introduce myself, i''m _, the chief purser of this flight.請(qǐng)?jiān)试S自我介紹。我叫_，本次航班的乘主任務(wù)長。3. morning, sir. welcome aboard. business class or economy?早上好，先生。歡迎登機(jī)。坐公務(wù)還是經(jīng)濟(jì)艙？4. follow me, please. your seat is in the middle of the cabin.請(qǐng)跟我來，您的座位在客艙中部。5. an aisle seat on the left si

11、de - here you are, sir.是左邊靠走廊座位-這是您的座位。6. im afraid you are in the wrong seat. 20c is just two rows behind on the other aisle.恐怕您坐錯(cuò)位子了，20c正好在那邊走廊的后二排。7. excuse me for a second, ill check.請(qǐng)稍等一下，我查查看。8. the plane is about to take off. please don''t walk about in the cabin.飛機(jī)馬上要起飛了，請(qǐng)不要在客艙內(nèi)走動(dòng)。9.

12、 you know the weather in hongkong is not so good. it has been delayed.你知道香港的天氣不太好，飛機(jī)延誤了。10. air china flight ca937 leaves at 0730 in the morning.中國國際航空公司ca937航班，上午7：30起飛。11. flight no. 926, leaving tokyo at 1740, flies nonstop back to beijing.ca926航班17：40離開東京直飛回北京。12. youre flying economy class. is

13、that right?您是坐經(jīng)濟(jì)艙，對(duì)嗎？ （）您好，歡迎。Good morning (afternoon,evening) sir,welcome aboard.（）是，對(duì)。Yes, I see.（）請(qǐng)。Please.（）是，馬上就去。Yes,Im going away right now.（）很報(bào)歉（對(duì)不起）。Im sorry.（）讓你久等了。Thank you for waiting (sir)。（）是，馬上給您拿來。Ill get one for you in just a moment.（）打擾了（過意不去）。Excuse me.（）知道了（不知道）。Yes, I know (No,

14、 I dont know).（）是您叫我嗎？Did you call me?（）不清楚，馬上查詢。Im not sure, Ill check it.（）不客氣。Its my pleasure.（）謝謝。Thank you very much.（）托您的福。Thanks to you.（）祝您旅途愉快。I hope enjoy your flight 1.請(qǐng)做一下自我介紹 2.你為什么想當(dāng)一名乘務(wù)員？ 3.你父母對(duì)你當(dāng)乘務(wù)員怎么看？ 4.你從何時(shí)起想成為一名空中乘務(wù)員的？ 5.你想拿多少月薪？ 6.如果你被錄用，你會(huì)與我們共事多久？ 7.如果乘客提議結(jié)伴旅行，你會(huì)怎么做？ 8.請(qǐng)你說一說學(xué)分達(dá)

15、到平均分以上的原因？ 9.你以前做過兼職嗎？ 10.你在學(xué)校生活期間的特殊活動(dòng)是什么？ 11.學(xué)校生活給你印像最深的是什么？ 12.在上大學(xué)前你做什么？ 13.你打算在此工作多久？ 14.你對(duì)工作時(shí)間以外的超時(shí)工作怎么看？ 15.請(qǐng)說一說本人的職業(yè)觀？ 16.你決意離職的動(dòng)機(jī)是什么？ 17.你向其它公司申請(qǐng)了嗎？ 18.你認(rèn)為自己的英語實(shí)力如何？ 19.你有資格證和特殊技能嗎？ 20.你認(rèn)為自己的性格如何？ 21你的優(yōu)點(diǎn)和缺點(diǎn)是什么？ 22.學(xué)生時(shí)代印象最深的是什么事？ 23.你喜歡什么俱樂部活動(dòng)？ 24.你有學(xué)位嗎？ 25.你的大學(xué)成績?nèi)绾危?26.你最喜歡哪一課？ 27.你在大學(xué)的專業(yè)是什

16、么？ 28.你畢業(yè)于哪一所高中（大學(xué)）？ 29.你理想中的女性形象應(yīng)該如何？ 30.你認(rèn)為自己的能力中具有競(jìng)爭(zhēng)力的是什么？ 31.你最近關(guān)心什么？ 32.大學(xué)時(shí)做過什么活動(dòng)？ 33.請(qǐng)說一說你所知道的雞尾酒的種類 34.你的英語水平如何？ 35.你在休息日做什么？ 36.做為社會(huì)的一員，你的夢(mèng)想是什么？ 37.請(qǐng)談一談你對(duì)戀愛結(jié)婚和通過媒人介紹結(jié)婚的看法 38今天心情如何？ 39.你的興趣是什么？ 40.如果乘客暈機(jī)你該如何處理？ 41.你如何保持健康？ 42.放棄別的航空公司而要和我們一起工作的理由是什么？ 43.你是屬于保守型的，還是屬于自由奔放型的？ 44.迄今為止，什么事情給你留下了最

17、深刻的印象？ 45.你做過兼職嗎？ 46.如果孩子打擾乘客，你該如何去做？ 47.你對(duì)女性吸煙問題如何看？ 48.你有座右銘嗎？ 49.你擅長社交嗎？international passenger 國際旅客 domestic passenger 國內(nèi)旅客 connecting passenger 轉(zhuǎn)機(jī)旅客 transit passenger 過境旅客 stand-by 候補(bǔ)旅客 no-show 誤機(jī)者 unaccompanied passenger 無人陪伴兒童 handicapped passenger 殘疾旅客 departing passenger 出港旅客 arriving passe

18、nger 進(jìn)港旅客 flight crew 機(jī)組人員 captain 機(jī)長 pilot 飛行員 copilot 副駕駛員 flight engineer 飛行機(jī)械師 stewardess/cabin attendant/air hostess 女乘務(wù)員/空中小姐 steward 男乘務(wù)員 purser/chief attendant 乘務(wù)長 chief purser 主任乘務(wù)長 air crew 空勤人員 ground crew 地勤人員 ground service staff 地面服務(wù)人員 navigtor 領(lǐng)航員 Main Facilities in the Airport機(jī)場(chǎng)主要設(shè)備

19、aerodrome/airport 飛機(jī)場(chǎng) alternate airfield 備用機(jī)場(chǎng) control tower 管制塔臺(tái) hangar 機(jī)庫 fuel farm 油庫 emergency service 急救站 localizer 航向信標(biāo)臺(tái)/定位信標(biāo) weather office 氣象站 runway 跑道 taxiway 滑行道 parking bay 停車位置 maintenance area 維修區(qū) terminal departure building 機(jī)場(chǎng)大廈/候機(jī)樓 international departure building 國際航班出港大廈 seeing-off

20、deck 送客臺(tái) domestic departure lobby 國內(nèi)線出港候機(jī)廳 coffee shop 咖啡室 special waiting room 特別休息室 quarantine 檢疫 Customs 海關(guān) emigration control 出境檢查 snack bar 快餐部 automatic door 自動(dòng)出入門 arrival lounge 到達(dá)大廳 departure lounge 離港大廳 transit lounge 過站大廳 telephone/telegram/fax room 電話/電報(bào)/傳真間 stand-by ticket counter 補(bǔ)票處 fl

21、ight ination board 航班顯示板 check-in counter 辦理登機(jī)手續(xù)柜臺(tái) transfer correspondence 中轉(zhuǎn)柜臺(tái) carousel 旋轉(zhuǎn)行李傳送帶 public address 廣播室 dispatch office 簽派室 police office 機(jī)場(chǎng)公安局（警察局） boby temperature scanner 體溫檢測(cè)儀 medical centre 醫(yī)療中心 escalator 自動(dòng)扶梯 elevator （升降式）電梯 moving/automatic walkway 自動(dòng)步道 air bridge 登機(jī)廊橋 airport fi

22、re service 機(jī)場(chǎng)消防隊(duì) catering department 配餐供應(yīng)部門 duty-free shop 免稅商店 airtel/airport hotel 機(jī)場(chǎng)賓館 VIP room 貴賓室 main lobby 主廳 freight building/cargo centre 貨運(yùn)大廈/貨運(yùn)中心 security centre 保安中心 imports shop 進(jìn)口商品店 entrance 入口 passenger route 旅客通道 boarding gate No.18 第18號(hào)登機(jī)橋 bosrding gate besides No.16 第16號(hào)以外登機(jī)橋 inat

23、ion counter/office 問詢處 lavatory 衛(wèi)生間 international arrival building 國際航班到達(dá)大廈 taxi stand 出租汽車站 demestic connection counter 國內(nèi)線聯(lián)運(yùn)柜臺(tái) exit 出口 hotel and limousine service 旅館及機(jī)場(chǎng)交通服務(wù)處 limousine stand 機(jī)場(chǎng)交通車站 waiting room 休息室 exchange and tax payment 兌換及付稅 Customs personnel 海關(guān)人員 Customs inspection counter 海關(guān)檢

24、查柜臺(tái) baggage claim area 行李認(rèn)領(lǐng)區(qū) immigration control 入境檢查 plant quarantine 植物檢疫 animal quarantine 動(dòng)物檢疫 connection counter 聯(lián)運(yùn)柜臺(tái) arrival lobby 入境旅客休息室 security counter 安檢柜臺(tái) security check station 安全檢查站 S:Excuse me，sir.May I see your boarding pass? P1:According to my seat number.I think maybe I ought to be

25、 seated in the middle of the cabin.But since I got up this morning，I“ve got a slight headache，and my stomach feels a little upset.So I want to take a seat near the lavatory.Would it be possible for me to sit here? S:I appreciate your problem.But you should be seated in the assigned seat，in order to

26、ensure proper weight and balance for the aircraft when it takes off.Would you please go back to your assigned seat for the time being?After it takes off，you may return to this seat. p1:OK，I see. . p2:Excuse me，Miss.Do you mind if I ask you a question? S:Go ahead. P2:The man over there is a friend of

27、 mine.I wonder if I could sit next to him. S:Well.Let me try to talk with the girl beside him to change the seat with you.Follow me ，please. May I trouble you，Miss?The man over there woule like to sit together with the passenger here.Would you be kind enough to chenge to another seat? P3:OK，no probl

28、em. S:Thank you，Miss. p2:Thanks a lot. S:You“re welcome. 一個(gè)乘客沒有按指定座位入座。) 乘務(wù)員：對(duì)不起，先生。我能看一下您的登機(jī)牌嗎？ 乘客1：按我的座位號(hào)，我應(yīng)該坐在中艙。但我今天早上起來后，頭有點(diǎn)痛，肚子不舒服，所以我想坐靠近衛(wèi)生間的座位。我能坐在這嗎？ 乘務(wù)員：我理解您。但為了確保飛機(jī)起飛時(shí)的配載平衡您應(yīng)坐在指定的位置上。請(qǐng)您暫時(shí)回到指定的位置上好嗎？等起飛后您可以回到這個(gè)座位上。 乘客1：好，我明白了。 . 乘客2：對(duì)不起，小姐。我問個(gè)問題行嗎？ 乘務(wù)員：?jiǎn)柊伞?乘客2：那邊的那位先生是我的一個(gè)朋友。我想知道我能不能坐在他邊上。

29、 乘務(wù)員：恩，讓我去同坐在他邊上的女士商量一下，和您換個(gè)座位。請(qǐng)隨我來。 小姐，麻煩您一下好嗎？那位男士想和這位乘客坐在一塊。請(qǐng)您給換個(gè)座位好嗎？ 乘客3：行，沒問題。 乘務(wù)員：謝謝您，小姐。 乘客2：多謝您了。 乘務(wù)員：不用客氣。 S:Whose bag is it? P1:It“s mine.I don“t know where to put it.The overhead compartment is full and I“ve tried to put it under the seat，but it doesn“t fit.Can you help me? S:You know，no

30、body is allowed to leave baggage here as the aisle mustn“t be blocked.But don“t worry.Please carry the bag and follow me.Maybe there will be some rooms in the front cabin. (They come to the front cabin.The stewardess opens one of the overhead compartment and she finds a handcart in it.) S:Whose handcart is this，please? p2:Why?It“s mine.What“s up? Slease don“t put your handcart in the overhead compartment ，In case of turbulance，it might fall down and hurt