商務英語口語情景對話100篇(前30篇)

1、商務情景對話（共30篇）Table of contents 目錄1 Faxes傳真2 Telephone Calls電話3 Making Telephone Appointments電話預約4 Memos備忘錄5 Business Correspondence商業(yè)信函6 Placing an Order下訂單Office Talk辦公室談話7 CoWorkers同事8 Bosses老板9 Brainstorming集體討論10 Commuting乘公交車上下班11 The Working Lunch工作午餐Business Trip商務旅行12 International Business T

2、ravel國際商務旅行13 Dressing for Business商務著裝14 Hotel Situations旅館情景15 Negotiating the Subway乘地鐵Client Reception接待客戶16 Receiving Clients接待客戶17 Entertaining Clients招待客戶18 Accommodating Foreign Clients接待國外客戶 19 Factory Tours參觀工廠Business Communi zations商務交流20 Personal Introductions個人介紹21 Small Talks聊天22 Defi

3、vefing Bad News傳達壞消息23 Polite Questions禮貌提問24 Farewells道別Negotiation談判25 Clarifying the Stakes說明利害關系26 Making Concessions做出讓步27 Discussing the Bottom Line討論底線28 Accepting and Confirming接受和確認29 Hard Bargainers VSSoft Bargainers強硬的對手和溫和的對手Company Organization公司結(jié)構30 CEO執(zhí)行總裁1 Faxes傳真Dialogue one &#

4、160;  M: Can you have the briefs from the Anderson firms lawyer on my desk by tomorrow morning. There are quite a few very time sensitive matters with this case. I'm afraid I can't wait any longer.     F: Getting those Andersons briefs has been harder than you can imagine

5、. I have to try to contact their lawyer many times, but every time I call his secretary says hes in a meeting or out of the office or away on business. I am beginning to think he is trying to avoid me.    M: That's highly possible. He knows if we miss our filing deadline, we dont

6、stand a chance to compete against them for the bid. Try to get a hold of him again. Give him a call and see if he can fax them first thing.    F: What if I can't speak to him directly?     M: Ask his secretary to fax them. Its the same thing. Have them faxed over wi

7、th a copy also faxed to Martins office.    F: How do I find Martins fax number? Is he in your rollerdesk?    M: No, but you can also call their office and ask the secretary to give you their fax number. Ill email you their office number later today.    F:

8、 Ok, I'll get on it first thing.    M: Be sure you do, I need those briefs ASAP    Dialogue two    M:Did you put this morning's faxes on my desk?I'm waiting for some urgent faxes from headquaters,I'm pretty sure they came in last night.

9、60;   F:Evething came in the office fax machine last night is all on your desk,but I noticed that some of faxes came through pretty blurred,maybe you take a look at them,if the copy is unreadble,I'll call then and ask them to refax.    M:Yeah,you're going to have to

10、call them and get them to being refax,these copies are so dark,I can't make out meaning of the words.    F:What about that one?    M:This one?This one is so light and I can neither read it,how can I being?    F:You know I think the fax machine is out

11、of toner,I can change the toner condition,that should solve the problem.    M:Yes,but this would have to refax it well,and look there's about 3 pages missing,it looks like the fax machine eight-half my important faxes,and ones are made throwed are so blurred or too light and unrea

12、dable.   F:I guess the fax machine is out of paper too,don't worry,I'll have someone look at it this afternoon,and the meantime,I'll have your documents refaxed to our other fax machine.2 Telephone Calls電話Dialogue 1     A:Hello,thank you for calling Bradford

13、 and Sons. This is Tracy speaking,How may I help you?    B:Hello.I would like to speak to your director of human resources,Ms.Jenkins,Please.    A:Just a moment.I'll check to see if she is at her desk.May I tell her who is calling?    B:This is Bill B

14、urton from Milford Insurance,I'm calling to regards to our meeting next Tuesday.    A:Thank you,Mr.Burton.Can you please hold for a moment?I'll check to see if she is available.    B:No problem.    A:I'm sorry,Ms.Jenkins is away from her desk.

15、She has already left for lunch.Would you like to leave a message for her?    B:Yes,please have her return my call when she returns to the office.It's best if she can get in touch with me before 3 pm today;she can reach me at my office number,635-8799.    A:I'm s

16、orry,I didn't quite catch that,could you please repeat the number?    B:No problem,my office number is 635-8799,Tell her to ask for extension 31.    A:I'm sorry,Mr.Burton,just to confirm,your name is spelled B-U-R-T-O-N,is that correct?    B:Yes,a

17、nd I represent Milford Insurance.    A:I wil make sure Ms.Jenkins receives your message and returns your call before 3pm this afernoon.    B:Thank you very much.    Dialogue2    A:Hello,Pasadena Inn,this is Sandy,how may i direct your call?

18、    B:I'd like to speak to someone about reservations.    A:I can help you with that.what date would you like to make a reservation for?    B:We'll be arriving May 12th ,but I would like to make reservations for penthouse.    A:Oh,I

19、'm sorry sir,I only handle bookings for our standard rooms.The person you need to speak with is Tony Parker,he makes all the arrangements for our executive accounts.Unfortunately,he's not here right now.Can I take your name and number and have him get back to you?    B:When do

20、 you expect him back in?    A:He'll be out all afternoon,he might not be able to return your call until tomorrow,Will that be alright?    B:Yes.I suppose.My name is Sam Darcy.He can contact me at 660-843-3235.    A:Could you please spell your last nam

21、e for me?    B:Sure.It's D-A-R-C-Y.    A:Okay.Mr Darcy,and your phone number is 660-843-3233?    B:That's 3235.    A:Sorry!3235.Great.I'll have Tony call you first thing tomorrow morning.3. Making Telephone Appointments電話預約Dialo

22、gue one     M:Hello,Here Berton speaking,what can I do for you?    F:Hello,Mr Berton,this is Jenny Jenkins of bradford and sons returning your call,Im sorry you missed me when you called my office this morning,my sacretary said you called concerning our meeting next Tue

23、sday?    M:Yes Ms Jenkins,thank you for returning my call,Im glad to finally get hold of you.    F:I want to let you know I would not be able to make a meeting next Tuesday,I would be another town that day,is there any possibility we can move the meeting to Monday? 

24、;   M:Im afraid I completely booked on Monday,what it would be Possible to postpone until you return?    F:Oh,dear,I was carrying on taking care of our meeting before I leave,but I suppose I can shut off somethings,yes,we can arrange something,I will back Thursday morning,wh

25、at about Thursday afternoon,would that work for you?    M:That should be fine,shall we say about two oclock?     F:Perfect,I look forward to seeing you at two oclock next Thursday afternoon,if you need to change the time,pls feel free to call me on myself phone. &#

26、160;  M:Thanks Burdon,Ill see you on Thursday.    Dialogue two    F:Hello    M:Hello,is Doras available?    F:This is Doras,who is calling please?    M:Hi,Doras,this is Mike calling from parkers dentistry,Im calling to c

27、onfirm your appointment for tomorrow morning at area with doctor parker.    F:Oh,I almost forgot,thank you for calling to remind me,actually,I do need to change the time of my appointmentI have a schedule conflict,and I cant make it that early.    M:If I put you in that

28、 later sport,would that work out?    F:It would have to be after lunch,do you have anything available about 2 oclock?    M:Sorry,the only opening we have after lunch is 1:15,but I might be able to work until at 4:00,would that be a better time?     F:That

29、s all right。I think we should make it at 1:15,can you put me down for that time a lot?    M:No problem,I have your appointment changed to tomorrow morning to tomorrow afternoon at 1:15    F:Wonderful,thanks very much。4 Memos備忘錄Dialogue 1     A:I have been

30、 waiting here in the conference room for ten minutes already, what time is the meeting start? where is anyone anyway?    B:Didn't you hear about that, our meeting was postponed until Friday.    A: What? the meeting was postponed? No one told me anything about it.

31、60;   B: Did you get the memo?    A: What memo? They havn't any memo this whole week, I check my inbox every day.And I havn't seen anything.    B: The memo went out 3 days ago. It should have made to your inbox, but maybe lost in all collectors on your

32、 desk.    A: You know how things get pilot about my desk when I'm busy. I know sometimes I do many please things,but I always read all the memos go arround, they go directly to my inbox. Are you sure were send to whole office?    B: It should have got arround to eve

33、ry body, they also post a copy of the memo in the break room. Don't you ever look at meassages post on the bulletin board?     A: I'm usually too busy to take a bunch of cofee break by the watercooler, Anyway, I'm sure the memo never get to my inbox, I'll have to talk

34、our secretary about it.    B. That's right, You will never know what your missing out of it if you don't read the memos.    Dialogue 2    A: Ms. Dorsen, I need to take a dictation for me.    B: Yes, sir;    A: They sh

35、ould go out intra office memorandum to all employee by this afternoon, are you ready?    B: Yes, sir, Go ahead.    A: Attention all staff:effective immediately, all office communication are restricted to email correspondance as official memos, the use of instance messag

36、e porgram by employee during work hour are strictly prohibited.    B: Sir, Does this apply to intra office communication only or relate also restrict external communications?    A: It should apply to all communications. Not only in this office between employees, but als

37、o any outside communciations.    B: But sir, many employees use instance messaging to communcate with clients.    A: This were just have to change the communication methods, I don't want any one use instance messaging in this office, it waste too much time. Now, ple

38、ase, continue the memos. Where were we?    B: This apply to internal and external communications.    A: Yes, any employee who persist using instance messaging, will first recieve a warning, and placed on prohibition, and the second sense, the employment will be terminat

39、ion. Any question regarding this new policy maybe dirctly to the department of his.    B: Is that all?    A: Yes, please give this memo type out and distribute to all employees before 4:00 PM.5 Business Correspondence商業(yè)信函    Dialogue one.   

40、; A:Did you see the letter I got from Bradform films? They sent the responds to your phone call last week.    B:If you want to see something about my call last week, why didn't they sent it to me?    A:I guess it must have contact information, so they sent it addres

41、sed in care of your department head, anyhow,they wrote to confirm in reading what you discussed about milton contract.    B:Can I see it first in seconds?    A:Sure, here it is.    B:Dear Mr.Clock, bother to your telephone call last Friday, I'm readin

42、g to confirm our meeting on July 21st,as we discussed, our meeting is to review the contract details.    A:Did they ask you to sent the files beforehand?    B:Let's see, We'll be grateful for the complete to send related materials to our office prior to our meet

43、ing. It looks like. Hey! Was there anything else was send along with this letter?    A: I don't think so, why do you ask?    B: The letter writes: please find the enclosed copy of our agenda for your review, I don't see anything else in the envelope.  

44、  A: Maybe they forgot to attach it to the letter. You should give them another call.    Dialogue 2.     A:Can you help me for a minute?    B:Sure, what I can do for you?    A:I'm try to write a letter to one of our clients, But I

45、just don't know exactly what to say, I don't even know how to get started, I know I should write dear Mr. Mrs. or Ms., but the problem is I don't know the name of contact person.    B:You can just put Dear Sir or Madam, officialese not personal, you can write to whom may c

46、orcerned.    A:OK, So I first thanks them for their business, I can say something like "we are very grateful for your continue support", How is that?    B: Good! But also, write off the bed you want to tell them the reason of your writting, give them more refe

47、rence.    A: Like "Regarding our new product line, we would like to anounce a special price discount"    B: Right, do you need them to respond?    A: Yes, the letter would have a survey inside, and they should complete it and return to our offic

48、e. How shoud I write that?    B: You can tell them" Please finding the enclosed customer service survey, else also, you can say:"Attach a customer survey". If you need resource it right away, you can tell them the urgent by saying " Please return the survey without

49、 dely as soon as possible. Maye it more polite with this as early as convenience."    B: Great! and what do you think I should close it with?    A: Since you don't know them that well personally, probably the best way is would be your ? or your sincerely, you c

50、an also say Best Regards. But I don't think it would be proprety because you don't have the name. And obviously, should have them.    B: OK, Thanks a lot for your help!6 Placing an Order下訂單Dialogue 1     A: Our toner cartridges are already out of ink.Could you m

51、ake an order for a new set?    B: We will need new cartridges for all of the office printers? That will be a large order, probably about two or three cases. The office supply store we usually go through might not have that many in stock.    A: You can double check with

52、the housekeeping department, but I am pretty sure all of the machines will need new cartridges. Last time when we made our order to the supplier, the quantity was also especially high. They are used to receiving such bulk orders from us . As long as we give them a heads up a couple days in advance,

53、they can usually fill the order.    B: OK, I will make a few calls and run our order by housekeeping first to make sure. Is there anything else we need to order while I am at it?    A: I think the only thing is toner. Try to see if they can deliver it before the end of

54、business day tomorrow. We should really try to do better about waiting until the last minute to fill orders that are usually made on a monthly basis. Anyhow, see what you can do to expedite the order this time.    B: OK, will do.    Dialogue 2    A: May I

55、 help you?    B: Yes, I would like to place an order for toner cartridges. We have a standing agreement with you company, so we will need the same amount as last time.    A: Let me key in your information into my computer. I will pull up our records for you . Do you hav

56、e an order number? What name is the order listed under ?    B: It should be under Leslie Smith. The number is 184796 A.    A: Yes, Mr. Smith. I have an order for three cases of cartridges, it that what you would like to refill?    B: Yes.   

57、; A: Is there the correct billing address?    B: No, pls post the bill to 124 Hildrod Lane, Milton County, 98830.    A: I will send you an invoice in the next few days. Your order should be delivered before the end of the day on Monday.    B: Thank you7 C

58、oWorkers同事    Dialogue 1    A: I'm realy fed up with Harry! He's the biggest airhead I've ever met. He always makes careless mistakes, and he's a pain to work with.    B: You souldn't be so negative. You'll always have some co-work

59、ers that are harder to work with than others. But if you are negative and start name-calling in the office, it will make a bad working enviroment for everybody.    A: You only say that because you don't have to work with him. The people in your department seem to capable and nice

60、to be around. Take Mary for example. She's smart and enthusiastic. I've never anyone as cheery as she is.    B: Everybody has their strengths and weaknesses. Even Larry. He might be a pain to be around, but he's also very good at staying in budget on projects. Mary, on the

61、 other hand, spends our project money like there's no tomorrow. Also, she's never willing to stay a little later at the office. She always leave at 5:00 pm sharp.    A: Isn't there anyone in the office that is a perfect co-worker? What about Bob? Everybody loves Bob. Even

62、though he's fresh out the college and still a bit green, he is a great co-worker.    B: You are right. He's a hard worker, easy to get along with, honest, and he never steals the credit on projects. The only thing he's lacking in is experience.    A: Maybe t

63、hat's why he's so nice!    Dialogue 2    A: Do you get along with your co-workers?    B: I get along pretty well with most of them. It seems there are always a few rotten apples in the bunch, though. Like Margaret. I don't know why management

64、hasn't fired her yet. She's a terrible gossip.    A: Do you think management should fire someone just because they grossip?    B: It's not only that she gossip, but she also tries to start problems among other employees by spreading rumors and telling lies a

65、bout her co-workers. She's not trustworthy, and in my opinion, I think she's nuts.    A: So how do you develop good relationships in the office?    B: I think one of the important things is just to be considerate of your co-workers' feelings and needs. If yo

66、u are aware of other people and do your part to make a good working enviroment, you should be able to ge along wiht most of the people you work with.    A: I think you're right. But it does seems that there are always a few co-workers that are harder to work with than others.8 Bosses老板    Dialogue 1    A: How are things at the office lately?    B: Just awful. Two weeks ago, we got a new boss, and I can't stand him. He is really unreasonable about our wo