SEPM控制臺服務(wù)DOWN處理一例

1、癥狀：服務(wù)器突然斷電，重啟動后'Symantec Endpoint Protection Manager'服務(wù)無法起動。導致SEPM控制臺不能登陸 ，如圖 OS:WIN2003系統(tǒng)日志為：   Event Type: Error               Event Source: semsrv         

2、;      Event Category: None               Event ID: 4096               Date:  1/24/2008    

3、0;          Time:  4:59:11 PM               User:  N/A               Computer: SBSERVER

4、60;              Description:               The Java Virtual Machine has exited with a code of -1, the service is being stopped.> Followed by event  

5、60;            Event Type: Information               Event Source: semsrv               Event C

6、ategory: None               Event ID: 5               Date:  1/24/2008           

7、0;   Time:  4:59:11 PM   Event Type: Error               Event Source: semsrv               Event Category: None

8、60;              Event ID: 4096               Date:  1/24/2008               Tim

9、e:  4:59:11 PM               User:  N/A               Computer: SBSERVER          

10、60;    Description:               The Java Virtual Machine has exited with a code of -1, the service is being stopped. > Followed by event            &#

11、160;  Event Type: Information               Event Source: semsrv               Event Category: None       

12、;        Event ID: 5               Date:  1/24/2008               Time:  4:59:11 PMSOLUTION:1、記事本打開編

13、輯C:Program FilesSymantecSymantec Endpoint Protection Mperties  2、在最底下添加語句 scm.log.loglevel=fine 3、再次啟動Symantec Endpoint Protection Manager 服務(wù)（當然服務(wù)會再次DOWN掉）。4、進入C:Program FilesSymantecSymantec Endpoint Protection Managertomcatlogs查看catalina.out 和 scm-server-0.log

14、  （里面記錄程序服務(wù)啟動日志）5、分析發(fā)現(xiàn)其中有一處為“StandardServer.await: create8005: .BindException: Address already in use: JVM_Bind”，表明8005端口被占用。（8005為管理服務(wù)器監(jiān)聽 Tomcat 默認端口）6、利用TCPVIEW工具查看，8005端口被JAVA.EXE進程占用。直接把此進程干掉。7、再次啟動Symantec Endpoint Protection Manager即可。 附：scm_server_0.txt  日志2009-04-16 16:32:13.7

15、95 嚴重: = Server Environment =2009-04-16 16:32:13.795 嚴重: = Windows 20032009-04-16 16:32:13.795 嚴重: os.version = 5.22009-04-16 16:32:13.795 嚴重: os.arch = x862009-04-16 16:32:13.795 嚴重: java.version = 1.5.0_142009-04-16 16:32:13.795 嚴重: java.vendor = Sun Microsystems Inc.2009-04-16 16:32:13.79

16、5 嚴重: = Java HotSpot(TM) Server VM2009-04-16 16:32:13.795 嚴重: java.vm.version = 1.5.0_14-b032009-04-16 16:32:13.795 嚴重: java.home = C:Program FilesSymantecSymantec Endpoint Protection Managerjdkjre2009-04-16 16:32:13.795 嚴重: catalina.home = C:Program FilesSymantecSymantec Endpoint Prote

17、ction Managertomcat2009-04-16 16:32:13.795 嚴重: java.user = null2009-04-16 16:32:13.795 嚴重: user.language = zh2009-04-16 16:32:13.795 嚴重: user.country = CN2009-04-16 16:32:13.795 嚴重: scm.server.version = 11.0.2020.562009-04-16 16:32:13.811 信息: Server startup2009-04-16 16:32:14.889 良好: checkProcessSta

18、te: checking.2009-04-16 16:32:14.889 良好: checkProcessState: The process status has been checked.2009-04-16 16:32:14.967 嚴重: = StartClientTransport =2009-04-16 16:32:15.202 良好: Task scheduled2009-04-16 16:32:15.202 嚴重: Schedule is started!catalina.out 日志2009-4-16 16:32:12 org.apache.coyote.http11.Htt

19、p11BaseProtocol init信息: Initializing Coyote HTTP/1.1 on http-90902009-4-16 16:32:13 org.apache.coyote.http11.Http11BaseProtocol init信息: Initializing Coyote HTTP/1.1 on http-8443Starting service SCMApache Tomcat/4.1.37-LE-jdk1.4Has valid SAV licenseInfo>> No SNAC license file in C:Program Files

20、SymantecSymantec Endpoint Protection Managertomcatetclicense2009-4-16 16:32:13 com.sygate.scm.server.util.ServerLogger writeHeader嚴重: = Server Environment =2009-4-16 16:32:13 com.sygate.scm.server.util.ServerLogger writeHeader嚴重: = Windows 20032009-4-16 16:32:13 com.sygate.scm.server.util.Se

21、rverLogger writeHeader嚴重: os.version = 5.22009-4-16 16:32:13 com.sygate.scm.server.util.ServerLogger writeHeader嚴重: os.arch = x862009-4-16 16:32:13 com.sygate.scm.server.util.ServerLogger writeHeader嚴重: java.version = 1.5.0_142009-4-16 16:32:13 com.sygate.scm.server.util.ServerLogger writeHeader嚴重:

22、java.vendor = Sun Microsystems Inc.2009-4-16 16:32:13 com.sygate.scm.server.util.ServerLogger writeHeader嚴重: = Java HotSpot(TM) Server VM2009-4-16 16:32:13 com.sygate.scm.server.util.ServerLogger writeHeader嚴重: java.vm.version = 1.5.0_14-b032009-4-16 16:32:13 com.sygate.scm.server.util.

23、ServerLogger writeHeader嚴重: java.home = C:Program FilesSymantecSymantec Endpoint Protection Managerjdkjre2009-4-16 16:32:13 com.sygate.scm.server.util.ServerLogger writeHeader嚴重: catalina.home = C:Program FilesSymantecSymantec Endpoint Protection Managertomcat2009-4-16 16:32:13 com.sygate.scm.server

24、.util.ServerLogger writeHeader嚴重: java.user = null2009-4-16 16:32:13 com.sygate.scm.server.util.ServerLogger writeHeader嚴重: user.language = zh2009-4-16 16:32:13 com.sygate.scm.server.util.ServerLogger writeHeader嚴重: user.country = CN2009-4-16 16:32:13 com.sygate.scm.server.util.ServerLogger writeHea

25、der嚴重: scm.server.version = 11.0.2020.562009-4-16 16:32:15 mons.modeler.Registry registerComponent良好: Managed= scm:type=protocolHandler,className=org.apache.coyote.http11.Http11Protocol2009-4-16 16:32:15 mons.modeler.Registry findManagedBean良好: Looking for descriptor 2009-4-16 16:32:15 mons.modeler.

26、Registry findManagedBean良好: Introspecting 2009-4-16 16:32:15 mons.modeler.modules.MbeansDescriptorsIntrospectionSource initMethods良好: Unsupported type public .InetAddress org.apache.coyote.http11.Http11BaseProtocol.getAddress()2009-4-16 16:32:15 mons.modeler.modules.MbeansDescriptorsIntrospectionSou

27、rce initMethods良好: Unsupported type public java.util.Iterator org.apache.coyote.http11.Http11BaseProtocol.getAttributeNames()2009-4-16 16:32:15 mons.modeler.modules.MbeansDescriptorsIntrospectionSource initMethods良好: Unsupported type public void org.apache.coyote.http11.Http11BaseProtocol.setAddress

28、(.InetAddress) class .InetAddress2009-4-16 16:32:15 mons.modeler.modules.MbeansDescriptorsIntrospectionSource initMethods良好: Unsupported type public void org.apache.coyote.http11.Http11BaseProtocol.setAdapter(org.apache.coyote.Adapter) interface org.apache.coyote.Adapter2009-4-16 16:32:15 mons.model

29、er.modules.MbeansDescriptorsIntrospectionSource initMethods良好: Unsupported type public org.apache.coyote.Adapter org.apache.coyote.http11.Http11BaseProtocol.getAdapter()2009-4-16 16:32:15 mons.modeler.modules.MbeansDescriptorsIntrospectionSource createManagedBean良好: Introspected attribute sSLImpleme

30、ntation public java.lang.String org.apache.coyote.http11.Http11BaseProtocol.getSSLImplementation() public void org.apache.coyote.http11.Http11BaseProtocol.setSSLImplementation(java.lang.String)2009-4-16 16:32:15 mons.modeler.modules.MbeansDescriptorsIntrospectionSource createManagedBean良好: Introspec

31、ted attribute serverSoTimeout public int org.apache.coyote.http11.Http11BaseProtocol.getServerSoTimeout() public void org.apache.coyote.http11.Http11BaseProtocol.setServerSoTimeout(int)2009-4-16 16:32:15 mons.modeler.modules.MbeansDescriptorsIntrospectionSource createManagedBean良好: Introspected attr

32、ibute compression public java.lang.String org.apache.coyote.http11.Http11BaseProtocol.getCompression() public void org.apache.coyote.http11.Http11BaseProtocol.setCompression(java.lang.String)2009-4-16 16:32:15 mons.modeler.modules.MbeansDescriptorsIntrospectionSource createManagedBean良好: Introspecte

33、d attribute keystore public java.lang.String org.apache.coyote.http11.Http11BaseProtocol.getKeystore() public void org.apache.coyote.http11.Http11BaseProtocol.setKeystore(java.lang.String)2009-4-16 16:32:15 mons.modeler.modules.MbeansDescriptorsIntrospectionSource createManagedBean良好: Introspected a

34、ttribute socketCloseDelay public int org.apache.coyote.http11.Http11BaseProtocol.getSocketCloseDelay() public void org.apache.coyote.http11.Http11BaseProtocol.setSocketCloseDelay(int)2009-4-16 16:32:15 mons.modeler.modules.MbeansDescriptorsIntrospectionSource createManagedBean良好: Introspected attrib

35、ute compressableMimeType public java.lang.String org.apache.coyote.http11.Http11BaseProtocol.getCompressableMimeType() public void org.apache.coyote.http11.Http11BaseProtocol.setCompressableMimeType(java.lang.String)2009-4-16 16:32:15 mons.modeler.modules.MbeansDescriptorsIntrospectionSource createM

36、anagedBean良好: Introspected attribute maxKeepAliveRequests public int org.apache.coyote.http11.Http11BaseProtocol.getMaxKeepAliveRequests() public void org.apache.coyote.http11.Http11BaseProtocol.setMaxKeepAliveRequests(int)2009-4-16 16:32:15 mons.modeler.modules.MbeansDescriptorsIntrospectionSource

37、createManagedBean良好: Introspected attribute compressionMinSize public int org.apache.coyote.http11.Http11BaseProtocol.getCompressionMinSize() public void org.apache.coyote.http11.Http11BaseProtocol.setCompressionMinSize(int)2009-4-16 16:32:15 mons.modeler.modules.MbeansDescriptorsIntrospectionSource

38、 createManagedBean良好: Introspected attribute disableUploadTimeout public boolean org.apache.coyote.http11.Http11BaseProtocol.getDisableUploadTimeout() public void org.apache.coyote.http11.Http11BaseProtocol.setDisableUploadTimeout(boolean)2009-4-16 16:32:15 mons.modeler.modules.MbeansDescriptorsIntr

39、ospectionSource createManagedBean良好: Introspected attribute keytype public java.lang.String org.apache.coyote.http11.Http11BaseProtocol.getKeytype() public void org.apache.coyote.http11.Http11BaseProtocol.setKeytype(java.lang.String)2009-4-16 16:32:15 mons.modeler.modules.MbeansDescriptorsIntrospect

40、ionSource createManagedBean良好: Introspected attribute keypass public java.lang.String org.apache.coyote.http11.Http11BaseProtocol.getKeypass() public void org.apache.coyote.http11.Http11BaseProtocol.setKeypass(java.lang.String)2009-4-16 16:32:15 mons.modeler.modules.MbeansDescriptorsIntrospectionSou

41、rce createManagedBean良好: Introspected attribute name public java.lang.String org.apache.coyote.http11.Http11BaseProtocol.getName() null2009-4-16 16:32:15 mons.modeler.modules.MbeansDescriptorsIntrospectionSource createManagedBean良好: Introspected attribute backlog public int org.apache.coyote.http11.

42、Http11BaseProtocol.getBacklog() public void org.apache.coyote.http11.Http11BaseProtocol.setBacklog(int)2009-4-16 16:32:15 mons.modeler.modules.MbeansDescriptorsIntrospectionSource createManagedBean良好: Introspected attribute domain public java.lang.String org.apache.coyote.http11.Http11Protocol.getDo

43、main() null2009-4-16 16:32:15 mons.modeler.modules.MbeansDescriptorsIntrospectionSource createManagedBean良好: Introspected attribute maxSavePostSize public int org.apache.coyote.http11.Http11BaseProtocol.getMaxSavePostSize() public void org.apache.coyote.http11.Http11BaseProtocol.setMaxSavePostSize(i

44、nt)2009-4-16 16:32:15 mons.modeler.modules.MbeansDescriptorsIntrospectionSource createManagedBean良好: Introspected attribute reportedname public java.lang.String org.apache.coyote.http11.Http11BaseProtocol.getReportedname() public void org.apache.coyote.http11.Http11BaseProtocol.setReportedname(java.

45、lang.String)2009-4-16 16:32:15 mons.modeler.modules.MbeansDescriptorsIntrospectionSource createManagedBean良好: Introspected attribute protocol public java.lang.String org.apache.coyote.http11.Http11BaseProtocol.getProtocol() public void org.apache.coyote.http11.Http11BaseProtocol.setProtocol(java.lan

46、g.String)2009-4-16 16:32:15 mons.modeler.modules.MbeansDescriptorsIntrospectionSource createManagedBean良好: Introspected attribute ciphers public java.lang.String org.apache.coyote.http11.Http11BaseProtocol.getCiphers() public void org.apache.coyote.http11.Http11BaseProtocol.setCiphers(java.lang.Stri

47、ng)2009-4-16 16:32:15 mons.modeler.modules.MbeansDescriptorsIntrospectionSource createManagedBean良好: Introspected attribute keepAlive public boolean org.apache.coyote.http11.Http11BaseProtocol.getKeepAlive() public void org.apache.coyote.http11.Http11BaseProtocol.setKeepAlive(boolean)2009-4-16 16:32

48、:15 mons.modeler.modules.MbeansDescriptorsIntrospectionSource createManagedBean良好: Introspected attribute clientauth public java.lang.String org.apache.coyote.http11.Http11BaseProtocol.getClientauth() public void org.apache.coyote.http11.Http11BaseProtocol.setClientauth(java.lang.String)2009-4-16 16

49、:32:15 mons.modeler.modules.MbeansDescriptorsIntrospectionSource createManagedBean良好: Introspected attribute socketFactory public java.lang.String org.apache.coyote.http11.Http11BaseProtocol.getSocketFactory() public void org.apache.coyote.http11.Http11BaseProtocol.setSocketFactory(java.lang.String)

50、2009-4-16 16:32:15 mons.modeler.modules.MbeansDescriptorsIntrospectionSource createManagedBean良好: Introspected attribute maxThreads public int org.apache.coyote.http11.Http11BaseProtocol.getMaxThreads() public void org.apache.coyote.http11.Http11BaseProtocol.setMaxThreads(int)2009-4-16 16:32:15 mons

51、.modeler.modules.MbeansDescriptorsIntrospectionSource createManagedBean良好: Introspected attribute soTimeout public int org.apache.coyote.http11.Http11BaseProtocol.getSoTimeout() public void org.apache.coyote.http11.Http11BaseProtocol.setSoTimeout(int)2009-4-16 16:32:15 mons.modeler.modules.MbeansDes

52、criptorsIntrospectionSource createManagedBean良好: Introspected attribute secure public boolean org.apache.coyote.http11.Http11BaseProtocol.getSecure() public void org.apache.coyote.http11.Http11BaseProtocol.setSecure(boolean)2009-4-16 16:32:15 mons.modeler.modules.MbeansDescriptorsIntrospectionSource

53、 createManagedBean良好: Introspected attribute maxHttpHeaderSize public int org.apache.coyote.http11.Http11BaseProtocol.getMaxHttpHeaderSize() public void org.apache.coyote.http11.Http11BaseProtocol.setMaxHttpHeaderSize(int)2009-4-16 16:32:15 mons.modeler.modules.MbeansDescriptorsIntrospectionSource c

54、reateManagedBean良好: Introspected attribute keyAlias public java.lang.String org.apache.coyote.http11.Http11BaseProtocol.getKeyAlias() public void org.apache.coyote.http11.Http11BaseProtocol.setKeyAlias(java.lang.String)2009-4-16 16:32:15 mons.modeler.modules.MbeansDescriptorsIntrospectionSource crea

55、teManagedBean良好: Introspected attribute strategy public java.lang.String org.apache.coyote.http11.Http11BaseProtocol.getStrategy() public void org.apache.coyote.http11.Http11BaseProtocol.setStrategy(java.lang.String)2009-4-16 16:32:15 mons.modeler.modules.MbeansDescriptorsIntrospectionSource createM

56、anagedBean良好: Introspected attribute restrictedUserAgents public java.lang.String org.apache.coyote.http11.Http11BaseProtocol.getRestrictedUserAgents() public void org.apache.coyote.http11.Http11BaseProtocol.setRestrictedUserAgents(java.lang.String)2009-4-16 16:32:15 mons.modeler.modules.MbeansDescr

57、iptorsIntrospectionSource createManagedBean良好: Introspected attribute threadPriority public int org.apache.coyote.http11.Http11BaseProtocol.getThreadPriority() public void org.apache.coyote.http11.Http11BaseProtocol.setThreadPriority(int)2009-4-16 16:32:15 mons.modeler.modules.MbeansDescriptorsIntro

58、spectionSource createManagedBean良好: Introspected attribute minSpareThreads public int org.apache.coyote.http11.Http11BaseProtocol.getMinSpareThreads() public void org.apache.coyote.http11.Http11BaseProtocol.setMinSpareThreads(int)2009-4-16 16:32:15 mons.modeler.modules.MbeansDescriptorsIntrospection

59、Source createManagedBean良好: Introspected attribute server public java.lang.String org.apache.coyote.http11.Http11BaseProtocol.getServer() public void org.apache.coyote.http11.Http11BaseProtocol.setServer(java.lang.String)2009-4-16 16:32:15 mons.modeler.modules.MbeansDescriptorsIntrospectionSource cr

60、eateManagedBean良好: Introspected attribute socketBuffer public int org.apache.coyote.http11.Http11BaseProtocol.getSocketBuffer() public void org.apache.coyote.http11.Http11BaseProtocol.setSocketBuffer(int)2009-4-16 16:32:15 mons.modeler.modules.MbeansDescriptorsIntrospectionSource createManagedBean良好

61、: Introspected attribute port public int org.apache.coyote.http11.Http11BaseProtocol.getPort() public void org.apache.coyote.http11.Http11BaseProtocol.setPort(int)2009-4-16 16:32:15 mons.modeler.modules.MbeansDescriptorsIntrospectionSource createManagedBean良好: Introspected attribute algorithm public

62、 java.lang.String org.apache.coyote.http11.Http11BaseProtocol.getAlgorithm() public void org.apache.coyote.http11.Http11BaseProtocol.setAlgorithm(java.lang.String)2009-4-16 16:32:15 mons.modeler.modules.MbeansDescriptorsIntrospectionSource createManagedBean良好: Introspected attribute protocols public

63、 java.lang.String org.apache.coyote.http11.Http11BaseProtocol.getProtocols() public void org.apache.coyote.http11.Http11BaseProtocol.setProtocols(java.lang.String)2009-4-16 16:32:15 mons.modeler.modules.MbeansDescriptorsIntrospectionSource createManagedBean良好: Introspected attribute maxSpareThreads public