酒店英語教學計劃及

1、教師工作本教務處制課程分析與實施計劃一、課程設置(為什么上這門課?)1 課程定位（依據(jù)人才培養(yǎng)目標設置課程，課程性質(zhì)明確，注意涉及的前導與后驅(qū)相關課程）本門課程是酒店管理專業(yè)在一年級上學期開設的專業(yè)課程。依據(jù)高職酒店管理專業(yè)的人才培養(yǎng)目標，運用英語進行崗位服務和溝通是高端酒店服務與管理從業(yè)人員必備的一項職業(yè)技能。因此，酒店三大業(yè)務部門的崗位服務英語學習是貫穿整個酒店管理專業(yè)專科學習過程的專業(yè)核心課程。這門課程針對高職高專酒店管理專業(yè)學生開設，為他們能夠從事酒店行業(yè)特別是勝任高端酒店服務行業(yè)的崗位打下基礎。前導課程包括大學英語、形象禮儀等，它要支撐的后續(xù)課程主要是頂崗實習。2課程教學目標（包括知

2、識目標、能力目標和素質(zhì)目標，符合人才培養(yǎng)目標要求）1、知識目標：掌握酒店前廳部門對客服務的基本環(huán)節(jié)，專業(yè)術語的英文表達，典型工作情景的英文對話。2、能力目標：能夠根據(jù)酒店前廳部門的工作需要使用英語對客服務。3、素質(zhì)目標：培養(yǎng)學生對本專業(yè)和職業(yè)的熱愛，樹立良好的職業(yè)道德，培養(yǎng)學生具備一定的職業(yè)心理素質(zhì)、服務意識、團隊協(xié)作精神、敬業(yè)精神。3課程設計（理念先進，思路清晰，與行業(yè)企業(yè)共同開發(fā)課程，課程實施注重工學結合）本門課程的學習針對性很強，即掌握如何順利使用英語進行酒店前廳部門主要崗位的對客服務工作。英語學習的重點不再是側(cè)重英語語法和詞匯上，而在于對學生進行崗位英語的對客服務訓練上，讓學生能夠了解

3、崗位基本專業(yè)術語的表達、常用句型、典型工作對話等。讓學生在每一單元的學習之初就明了本單元的學習目標，然后根據(jù)自己的學習基礎擬定需要完成的項目。在授課過程中可以根據(jù)學生的層次設計難易程度不同的模擬訓練任務。最后，讓學生能從有控制的和模仿訓練中讓學生積累技能從而向靈活自如地運用轉(zhuǎn)變。二、教學內(nèi)容(上什么內(nèi)容?)1 內(nèi)容選取（包括知識內(nèi)容、技能內(nèi)容與素質(zhì)內(nèi)容，選取體現(xiàn)先進性、針對性和適用性）1、 客房預訂。2、 接待入住。3、 禮賓服務。4、 外幣兌換服務。5、 總機。6、 問訊處。7、 處理投訴。8、 結賬離店。2 內(nèi)容序化(模塊化)（根據(jù)工作任務、項目及工作過程程序化教學內(nèi)容，安排科學，符合職業(yè)

4、成長規(guī)律和學生認知規(guī)律）1、 專業(yè)術語2、 典型對話3、 工作程序4、 常用句型5、 模擬訓練3 表現(xiàn)形式（教學內(nèi)容表現(xiàn)形式體現(xiàn)齊備性、適用性、先進性）1、 PPT課件2、 典型對話材料 三、教學設計(如何上?)1 教學模式（以學生為主體，以工學結合為切入點，有針對性的設計教學模式，充分體現(xiàn)“教、學、做”合一的教學模式，企業(yè)參與對教學模式的評價，注意教學反饋和改進）1、 定目標2、 引對話3、 講單詞4、 析對話5、 總句型6、 練模擬7、 做練習8、 總重點2 教學方法與手段（根據(jù)課程內(nèi)容與學生特點選擇恰當?shù)慕虒W方法，靈活多樣的選擇教學手段，恰當運行現(xiàn)代教育技術與虛擬現(xiàn)實技術） 案例分析模擬

5、情景訓練小組展示3 保障條件（滿足課程實訓要求的專兼結合的教師隊伍、實訓條件，所具備的教學環(huán)境） 多媒體教學設備四、教學組織與實施(過程怎樣?)1 組織實施（教學過程體現(xiàn)實踐性、開放性和職業(yè)性）1、 引導學生擬定單元學習目標2、 討論單元學習主題3、 分小組學習典型對話4、 講解專業(yè)術語、新單詞5、 重新回到典型對話進行分析6、 引導學生從典型對話中歸納工作過程以及常用句型7、 講解常用句型8、 模擬訓練9、 完成課后練習10、 總結單元學習重點2 學生評價方案（報告、作業(yè)、實踐、筆記、學生互評、考勤等，標明各項分值比例） 出勤20% 平時作業(yè)20%課堂訓練20% 期末考試40%3教學預期效果

6、1、熟悉酒店前廳部門的服務用語英語專業(yè)詞匯和表達。2、能在前廳服務崗位上根據(jù)工作情景使用常用英語服務句型。3、能用英語完成前廳部門基本對客服務過程。五、改革與創(chuàng)新1 改革與創(chuàng)新點（在課程設置、內(nèi)容選取、教學設計及組織實施等方面所做的改革與創(chuàng)新）1、 重構學習過程，適當打亂教程安排，引導學生主動學習。2、 通過讓學生參與到學習目標的制定，更有目的性的進行學習。3、 模擬訓練針對不同基礎學生進行。2 可資共享與借鑒的內(nèi)容（本門課程對其他同類課程或相關課程教學可資共享與借鑒的內(nèi)容） 教案 課 題： Chapter 1 Reservation 課 型：Lecture周 次：6 課 時：2授課時間： 地

7、 點：教學目標：（結合崗位知識、能力、素質(zhì)目標確定）1. Be familiar with the terms and useful phrases in making room reservations.教學重難點分析：1. New words and phrases 2. working procedure教學過程：Step one Introduction about the course (10m)1. The purpose of setting the courseWhy do we set this course for you in this semester?2. About

8、 the contents3. About the assessment4. Qualification of attending the final examStep two Lead-in (5m)Question and discussionStep three Set learning objectives (5m)Step four sample dialogues (45m)1. pair worksTasks: a. role reading b. find difficult words and sentences2. collect difficult words and s

9、entences from students3. students explain 4. teachers explainStep five new words and technical terms (25m)PronunciationUsageRolling the ballPunishment: if clogged by some students, repeat the words for three times the whole class教案 課 題：Unit 1 Room reservation 課 型：Lecture周 次：6 課 時：2授課時間： 地 點：教學目標：（結合

10、崗位知識、能力、素質(zhì)目標確定）1. Use sentence patterns skillfully in working situations教學重難點分析：1. sentence patterns2. put into English orally教學過程：Step one Warm-up (5m)ReviewStep two sample dialogues (20m)1. Analyze working proceduretask2. Collect sentence patterntask3. Listening material and readingStep three sent

11、ence patterns (30m)TasksStep four classroom activities (35m)教案 課 題：Unit 1 Room reservation 課 型：Lecture周 次：7 課 時：2授課時間： 地 點：教學目標：（結合崗位知識、能力、素質(zhì)目標確定）1. Grasp some knowledge about room reservation2. Make situational dialogues fluently教學重難點分析：1. confirmation2. making dialogues教學過程：Step one Review (5m)Ste

12、p two Extended reading (25m)Step three Exercises (45m)Step four making dialogues (10m)Step five Key points in the unit (5m)教案 課 題：Unit 1 Room reservation 課 型：Practice周 次：7 課 時：2授課時間： 地 點：教學目標：（結合崗位知識、能力、素質(zhì)目標確定）1. Making situational dialogues fluently2. Become a qualified reservationist教學重難點分析：1. Key

13、 information in reservation2. Confirmation教學過程：Step one Preparation (5m)Step two Presentations (80m)Choose by students1. 5 scores: making a situational dialogue 2. 3.5 scores: present a standard working dialogue that is made by teacher3. 2 scores: present a simple dialogue that is made by teacherSte

14、p three Summary (5m)教案 課 題：Unit 2 Reception 課 型：Lecture周 次：8 課 時：2授課時間： 地 點：教學目標：（結合崗位知識、能力、素質(zhì)目標確定）1. Be familiar with the terms and useful phrases in Reception教學重難點分析：1. New words and phrases 2. working procedure教學過程：Step one Lead-in (5m)Question and discussionStep two Set learning objectives (5m)S

15、tep three sample dialogues (50m)1. pair worksTasks: a. role reading b. find difficult words and sentences2. collect difficult words and sentences from students3. students explain 4. teachers explainStep four new words and technical terms (30m)PronunciationUsageRolling the ballPunishment: if clogged

16、by some students, repeat the words for three times the whole class教案 課 題：Unit 2 Reception 課 型：Lecture周 次：8 課 時：2授課時間： 地 點：教學目標：（結合崗位知識、能力、素質(zhì)目標確定）1. Use sentence patterns skillfully in working situations教學重難點分析：1. sentence patterns2. put into English orally教學過程：Step one Warm-up (5m)ReviewStep two sam

17、ple dialogues (20m)1. Analyze working proceduretask2. Collect sentence patterntask3. Listening material and readingStep three sentence patterns (30m)TasksStep four classroom activities (35m)教案 課 題：Unit 2 Reception 課 型：Lecture周 次：9 課 時：2授課時間： 地 點：教學目標：（結合崗位知識、能力、素質(zhì)目標確定）1. Grasp some knowledge about r

18、eception2. Make situational dialogues fluently教學重難點分析：1. registering2. notice教學過程：Step one Review (5m)Step two Extended reading (25m)Step three Exercises (45m)Step four making dialogues (10m)Preparation for presentationGiven two: simple and standard one prepared by teacherLeave one: difficult one fo

19、r high level students to compose by themselvesStep five Key points in the unit (5m)教案 課 題：Unit 2 Reception 課 型：Practice周 次：9 課 時：2授課時間： 地 點：教學目標：（結合崗位知識、能力、素質(zhì)目標確定）1. Making situational dialogues fluently2. Become a qualified receptionist教學重難點分析：1. Key information in reception2. three types guests教學過

20、程：Step one Preparation (5m)Step two Presentations (80m)Choose by students1. 5 scores: making a situational dialogue 2. 3.5 scores: present a standard working dialogue that is made by teacher3. 2 scores: present a simple dialogue that is made by teacherStep three Summary (5m)教案 課 題：Unit 3 Bell servic

21、e 課 型：Lecture周 次：10 課 時：2授課時間： 地 點：教學目標：（結合崗位知識、能力、素質(zhì)目標確定）1. Be familiar with the terms and useful phrases in bell service教學重難點分析：1. New words and phrases 2. working procedure教學過程：Step one Lead-in (5m)Question and discussionStep two Set learning objectives (5m)Step three sample dialogues (50m)1. pai

22、r worksTasks: a. role reading b. find difficult words and sentences2. collect difficult words and sentences from students3. students explain 4. teachers explainStep four new words and technical terms (30m)PronunciationUsageRolling the ballPunishment: if clogged by some students, repeat the words for

23、 three times the whole class教案 課 題：Unit 3 Bell service 課 型：Lecture周 次：10 課 時：2授課時間： 地 點：教學目標：（結合崗位知識、能力、素質(zhì)目標確定）1. Use sentence patterns skillfully in working situations教學重難點分析：1. sentence patterns2. put into English orally教學過程：Step one Warm-up (5m)ReviewStep two sample dialogues (20m)1. Analyze work

24、ing proceduretask2. Collect sentence patterntask3. Listening material and readingStep three sentence patterns (30m)TasksStep four classroom activities (35m)教案 課 題：Unit 3 Bell service 課 型：Lecture周 次：11 課 時：2授課時間： 地 點：教學目標：（結合崗位知識、能力、素質(zhì)目標確定）1. Grasp some knowledge about bell service2. Make situational

25、 dialogues fluently教學重難點分析：1. introduction of the room facilities2. making dialogues教學過程：Step one Review (5m)Step two Extended reading (25m)Step three Exercises (45m)Step four making dialogues (10m)Preparation for presentationGiven two: simple and standard one prepared by teacherLeave one: difficult

26、 one for high level students to compose by themselvesStep five Key points in the unit (5m)教案 課 題：Unit 3 Bell service 課 型：Practice周 次：11 課 時：2授課時間： 地 點：教學目標：（結合崗位知識、能力、素質(zhì)目標確定）1. Making situational dialogues fluently2. Become a qualified bellman教學重難點分析：1. Key information in reservation2. Confirmation教

27、學過程：Step one Preparation (5m)Step two Presentations (80m)Choose by students1. 5 scores: making a situational dialogue 2. 3.5 scores: present a standard working dialogue that is made by teacher3. 2 scores: present a simple dialogue that is made by teacherStep three Summary (5m)教案 課 題：Unit 4 Telephone

28、 operator 課 型：Lecture周 次：12 課 時：2授課時間： 地 點：教學目標：（結合崗位知識、能力、素質(zhì)目標確定）1. Be familiar with the terms and useful phrases in operating telephones教學重難點分析：1. New words and phrases 2. working procedure教學過程：Step one Lead-in (5m)Question and discussionStep two Set learning objectives (5m)Step three sample dialo

29、gues (50m)1. pair worksTasks: a. role reading b. find difficult words and sentences2. collect difficult words and sentences from students3. students explain 4. teachers explainStep five new words and technical terms (30m)PronunciationUsageRolling the ballPunishment: if clogged by some students, repe

30、at the words for three times the whole class教案 課 題：Unit 4 Telephone operator 課 型：Lecture周 次：12 課 時：2授課時間： 地 點：教學目標：（結合崗位知識、能力、素質(zhì)目標確定）1. Use sentence patterns skillfully in working situations教學重難點分析：1. sentence patterns2. morning call教學過程：Step one Warm-up (5m)ReviewStep two sample dialogues (20m)1. A

31、nalyze working proceduretask2. Collect sentence patterntask3. Listening material and readingStep three sentence patterns (30m)TasksStep four classroom activities (35m)教案 課 題：Unit 4 Telephone operator 課 型：Lecture周 次：13 課 時：2授課時間： 地 點：教學目標：（結合崗位知識、能力、素質(zhì)目標確定）1. Grasp some knowledge about telephone oper

32、ator2. Make situational dialogues fluently教學重難點分析：1. different kinds of calls2. telephone fees教學過程：Step one Review (5m)Step two Extended reading (25m)Step three Exercises (45m)Step four making dialogues (10m)Preparation for presentationGiven two: simple and standard one prepared by teacherLeave one:

33、 difficult one for high level students to compose by themselvesStep five Key points in the unit (5m)教案 課 題：Unit 4 Telephone operator 課 型：Practice周 次：13 課 時：2授課時間： 地 點：教學目標：（結合崗位知識、能力、素質(zhì)目標確定）1. Making situational dialogues fluently2. Become a qualified operator教學重難點分析：1. Key information in telephone

34、operator2. morning call教學過程：Step one Preparation (5m)Step two Presentations (80m)Choose by students1. 5 scores: making a situational dialogue 2. 3.5 scores: present a standard working dialogue that is made by teacher3. 2 scores: present a simple dialogue that is made by teacherStep three Summary (5m

35、)教案 課 題：Unit 5 Complaints 課 型：Lecture周 次：14 課 時：2授課時間： 地 點：教學目標：（結合崗位知識、能力、素質(zhì)目標確定）1. Be familiar with the terms and useful phrases about handling complaints教學重難點分析：1. New words and phrases 2. working procedure教學過程：Step one Lead-in (5m)Question and discussionStep two Set learning objectives (5m)Step

36、three sample dialogues (45m)1. pair worksTasks: a. role reading b. find difficult words and sentences2. collect difficult words and sentences from students3. students explain 4. teachers explainStep four new words and technical terms (25m)PronunciationUsageRolling the ballPunishment: if clogged by s

37、ome students, repeat the words for three times the whole class教案 課 題：Unit 5 Complaints 課 型：Lecture周 次：14 課 時：2授課時間： 地 點：教學目標：（結合崗位知識、能力、素質(zhì)目標確定）1. Use sentence patterns skillfully in working situations教學重難點分析：1. making apologies2. explaining regulations教學過程：Step one Warm-up (5m)ReviewStep two sample

38、dialogues (20m)1. Analyze working proceduretask2. Collect sentence patterntask3. Listening material and readingStep three sentence patterns (30m)TasksStep four classroom activities (35m)教案 課 題：Unit 5 Complaints 課 型：Lecture周 次：15 課 時：2授課時間： 地 點：教學目標：（結合崗位知識、能力、素質(zhì)目標確定）1. Grasp some knowledge about han

39、dling complaints2. Make situational dialogues fluently教學重難點分析：1.making apologies2. comfort guests教學過程：Step one Review (5m)Step two Extended reading (25m)Step three Exercises (45m)Step four making dialogues (10m)Preparation for presentationGiven two: simple and standard one prepared by teacherLeave o

40、ne: difficult one for high level students to compose by themselvesStep five Key points in the unit (5m)教案 課 題：Unit 5 Complaints 課 型：Practice周 次：15 課 時：2授課時間： 地 點：教學目標：（結合崗位知識、能力、素質(zhì)目標確定）1. Making situational dialogues fluently2. Deal with complaints successfully教學重難點分析：1. working procedure2. dealing

41、principles教學過程：Step one Preparation (5m)Step two Presentations (80m)Choose by students1. 5 scores: making a situational dialogue 2. 3.5 scores: present a standard working dialogue that is made by teacher3. 2 scores: present a simple dialogue that is made by teacherStep three Summary (5m)教案 課 題：Unit

42、6 Paying the bill and checking out 課 型：Lecture周 次：16 課 時：2授課時間： 地 點：教學目標：（結合崗位知識、能力、素質(zhì)目標確定）1. Be familiar with the terms and useful phrases in checking out教學重難點分析：1. New words and phrases 2. working procedure教學過程：Step one Lead-in (5m)Question and discussionStep two Set learning objectives (5m)Step t

43、hree sample dialogues (45m)1. pair worksTasks: a. role reading b. find difficult words and sentences2. collect difficult words and sentences from students3. students explain 4. teachers explainStep four new words and technical terms (25m)PronunciationUsageRolling the ballPunishment: if clogged by some students, repeat the words for three times the whole class教案 課 題：Unit 6 Paying the bill and c