客戶滿意度調(diào)查表CustomerSatisfactionSurvey-曼瑞檢測(cè)科技蘇州

1、曼瑞檢測(cè)客戶滿意度調(diào)查表Customer Satisfaction Survey尊敬的客戶：Dear customer:感謝您對(duì)曼瑞檢測(cè)科技 ( 蘇州 ) 有限公司的幫助和支持！追求客戶滿意是我們公司的一貫?zāi)繕?biāo), 您的意見對(duì)于我們至關(guān)重要。我們誠懇邀請(qǐng)您參加曼瑞檢測(cè)的客戶滿意度調(diào)查 , 希望您給予坦率的評(píng)價(jià)。我們將根據(jù)調(diào)查結(jié)果改善工作 , 以便更好地為您服務(wù)。非常感謝您的配合！Thanks a million for your great help and support for MRT. Pursuit of customer satisfaction is our constant goa

2、l, and your opinion is very essential for us. We sincerely desire your feedback and hope you give a frank evaluation. We will improve our works according to the survey results in order to give you better service. Thank you very much for your cooperation!1. 服務(wù)質(zhì)量的評(píng)價(jià) Evaluation for Service1) 曼瑞業(yè)務(wù)人員提供的報(bào)

3、價(jià)咨詢及報(bào)價(jià)單可迅速回復(fù)并提供：Response speed of quotation provided by MRT sales:很滿意 Great滿意 Good一般 Average不滿意 Bad很不滿意 Worst2) 曼瑞業(yè)務(wù)人員提供足夠的咨詢以利案件開立：Enough consultation for ease of case opening:很滿意 Great滿意 Good一般 Average不滿意 Bad很不滿意 Worst3) 曼瑞蘇州業(yè)務(wù)人員 /行政人員 /技術(shù)人員服務(wù)態(tài)度 /配合態(tài)度：Cooperation and Service provided by MRT employ

4、ees:很滿意 Great滿意 Good一般 Average不滿意 Bad很不滿意 Worst4) 曼瑞蘇州業(yè)務(wù)人員 /客服人員回復(fù)客戶抱怨問題態(tài)度及速度：Attitude and speed of complain response of MRT sales and CS personnel:很滿意 Great滿意 Good一般 Average不滿意 Bad很不滿意 Worst5) 若因突發(fā)原因或測(cè)試異常導(dǎo)致案件進(jìn)度可能延誤，會(huì)立即通知貴司：You ll be informed by MRT if the case schedule is possibly delayed due to th

5、e unexpected cause or test abnormalities很滿意 Great滿意 Good一般 Average不滿意 Bad很不滿意 Worst6) 測(cè)試認(rèn)證數(shù)據(jù)的正確性及報(bào)告質(zhì)量：Accuracy of test and accreditation data and quality of test report很滿意 Great滿意 Good一般 Average不滿意 Bad很不滿意 Worst7) 主動(dòng)并實(shí)時(shí)提供案件進(jìn)度說明 (Pass/Fail/abnormal )： Release the case progress actively and in real ti

6、me很滿意 Great滿意 Good一般 Average不滿意 Bad很不滿意 Worst8) 測(cè)試認(rèn)證流程、待測(cè)樣品的管控能力：Control of test/ accreditation process and EUT很滿意 Great滿意 Good一般 Average不滿意 Bad很不滿意 Worst9) 主動(dòng)提供教育訓(xùn)練課程 /法規(guī)標(biāo)準(zhǔn) /認(rèn)證信息：Initiative to provide training courses / test regulation and standards / certification information很滿意 Great滿意 Good一般 Ave

7、rage不滿意 Bad很不滿意 WorstMRT-ADP-05-02Ver.: 00曼瑞檢測(cè)2. 技術(shù)能力的評(píng)價(jià) Evaluation of Technical Competency1) 檢測(cè) /技術(shù)人員的測(cè)試技術(shù)能力：Technical Competency of test engineer and technician很滿意 Great滿意 Good一般 Average不滿意 Bad很不滿意 Worst2) 檢測(cè) /技術(shù)人員對(duì)各法規(guī)標(biāo)準(zhǔn)的掌握程度：Mastery of various test regulation and standards of test engineer and te

8、chnician很滿意 Great滿意 Good一般 Average不滿意 Bad很不滿意 Worst3) 檢測(cè) /技術(shù)人員協(xié)助分析問題的能力 (非待測(cè)樣品引起的異常排除 )： Assist in troubleshooting problems, which are not caused by EUT很滿意 Great滿意 Good一般 Average不滿意 Bad很不滿意 Worst4) 檢測(cè)場(chǎng)地軟硬件設(shè)備符合各測(cè)試認(rèn)證需求：The instrument and equipment including hardware and software meet the requirement o

9、f test and accreditation很滿意 Great滿意 Good一般 Average不滿意 Bad很不滿意 Worst5) 實(shí)驗(yàn)室公信力：Credibility of MRT很滿意 Great滿意 Good一般 Average不滿意 Bad很不滿意 Worst6) 國際測(cè)試認(rèn)證咨詢實(shí)時(shí)正確且資源充足：Response and resource to international test and accreditation很滿意 Great滿意 Good一般 Average不滿意 Bad很不滿意 Worst3. 您還有其他更寶貴的意見嗎 ?Would you please give other more valuable advice?客戶名稱 Customer Name ：填寫人姓名 Filled by ：職位