寶潔面試資料

1、1. Describe an instance where you set your sights on a high/demanding goal and saw it through completion.舉例說明,你如何制定了一個很高的目標,并且最終實現(xiàn)了它。2. Summarize a situation where you took the initiative to get others going on an important task or issue and played a leading role to achieve the results you wanted.請舉

2、例說明你在一項團隊活動中如何采取主動性,并且起到領(lǐng)導(dǎo)者的作用,最終獲得你所希望的結(jié)果。3. Describe a situation where you had to seek out relevant information define key issues and decide on which steps to take to get the desired results.請詳細描述一個情景,在這個情景中你必須搜集相關(guān)信息,劃定關(guān)鍵點,并且決定依照哪些步驟能夠達到所期望的結(jié)果。4. Describe an instance where you made effective use o

3、f facts to secure the agreement of others.舉例說明你是怎樣用事實促使他人與你達成一致意見的。5. Give an example of how you worked effectively with people to accomplish an important result.舉例證明你可以和他人合作,共同實現(xiàn)一個重要目標。6. Describe a creative/innovative idea that you produced which led to a significant contribution to the success of

4、 an activity or project.舉例證明,你的一個創(chuàng)意曾經(jīng)對一個項目的成功起到至關(guān)重要的作用。7. Provide an example of how you assessed a situation and achieved good results by focusing on the most important priorities.請舉例,你是怎樣評估一種情況,并將注意力集中在關(guān)鍵問題的解決。8. Provide an example of how you acquired technical skills and converted them to practica

5、l application.舉例說明你怎樣獲得一種技能,并將其轉(zhuǎn)化為實踐。新版的寶潔八大問:1請舉一個你最自豪(最成功的例子(這個問題會問那些個人經(jīng)歷特別豐富,自我介紹時說了一大堆自己成就的人,因為HR記不住所有,所以她會看你自己認為做得最好的事情。這個一般是第一個問題,而且最重要,因為你首先要確保你做的這個事情能打動HR,我認為打動的指標有兩個:獨一無二性【做一些別人沒有做過的事情,當一百個人都說自己在學(xué)生會組織一個晚會的時候,你認為HR還會有興趣聽下去么?尋找你自己特有的新穎的例子很重要】成就非凡性【既然是你最自豪的,總該體現(xiàn)自己的能力和最后的成果吧,不要拿那種雞毛蒜皮的小事當作自己的成就

6、,不然會被HR鄙視的,成果一定要量化,不要說受到領(lǐng)導(dǎo)的一致好評,用數(shù)字說話,滿意率達到多少,流失率降低多少,而且最好能拿出實體性的東西增加說服力,比如你當時寫的報告或是設(shè)計的海報,anyway,最好有證據(jù)?！咳绻氵@個問答得不好,后面就很難有戲了,因為HR已經(jīng)網(wǎng)開一面讓你show yourself,結(jié)果你沒抓住機會,下面的問題會越來越不順手,因為她可能會就著你很不想回答的問題深究下去。2請舉一個你帶領(lǐng)團隊完成一項任務(wù)的例子(這個問題是原來八大問中領(lǐng)導(dǎo)力的變形,也是寶潔最喜歡問的問題,命中率幾乎100%,寶潔是最強調(diào)領(lǐng)導(dǎo)力的公司之一,這個問題也很關(guān)鍵。我想很多人并不了解什么是領(lǐng)導(dǎo)力,所以即使準備

7、了也沒有達到寶潔的要求。下面是我對領(lǐng)導(dǎo)力的理解,可能不一定正確,僅供參考。首先我想糾正一個非常錯誤的觀點:領(lǐng)導(dǎo)就是當主席或部長。如果你是這種想法的話,那基本上你和外企的核心價值觀就很遠了,你可能很優(yōu)秀,但是你不適合外企。首先領(lǐng)導(dǎo)力不分title,及時你是一個member,你也可以非常具備領(lǐng)導(dǎo)力。我喜歡用一個比喻來形容領(lǐng)導(dǎo)力:領(lǐng)導(dǎo)就好比船長,首先你要有明確的方向感,你需要知道團隊的vision是什么,你要有strong sense去判斷團隊前進的方向,并且將這個愿景清晰地表達出來,讓你的團隊看到將來的blueprint;其次,你要懂得合理分工,尊重每個人的潛能,給所有人明確的job descri

8、ption with key learning points and deadline.很多人都認為領(lǐng)導(dǎo)就是分配任務(wù),其實告訴你的隊友做什么固然重要,但更重要的是告訴他們?yōu)槭裁匆@樣做,而且一定要stress the timeline,外企是強調(diào)高效的,一個項目拖拖拉拉和沒做沒有區(qū)別,告訴你的隊友在什么時間內(nèi)需要向你update the progress,需要完成任務(wù),這樣你才能保證每個“船員”都在合理的位置上perform;再者你需要懂得如何激勵你的團隊,激勵的方式我總結(jié)了有6種,這里就不詳細說了,每個人的性格不同,作為船長的你要激勵船員,哪怕遇到再大的風(fēng)浪也要朝目標前進;然后是對每個人給予

9、績效考核和反饋,make sure if they are on the right track,及時糾正錯誤的方向,同時指導(dǎo)你的船員,真正的領(lǐng)導(dǎo)是那種能夠培養(yǎng)別人也成為領(lǐng)導(dǎo)的人;最后是危機處理,你的船就要觸礁了,作為船長的你如何保持冷靜,指揮大家度過困難,如果真的船沉了,你需要對這個事件final responsible,一個真正的領(lǐng)導(dǎo)是不會推卸責(zé)任的,你有這個義務(wù)去承擔(dān)最后的風(fēng)險。總結(jié)來看:目標-分工-激勵-反饋-指導(dǎo)-負責(zé)圍繞這6點(注意這是有邏輯順序的,最好不要顛倒順序去挖掘,你就可以向HR講一個生動的關(guān)于領(lǐng)導(dǎo)力的故事。3你遇到最大的困難是什么?你認為困難的來源是什么?你怎么解決的?4

10、舉一個你在大壓力下同時完成多項任務(wù)的例子(寶潔老八大問中優(yōu)先性排序例子的變形5舉一個你解決矛盾沖突的例子6舉一個你團隊合作的例子7舉一個你創(chuàng)新的例子8舉一個你說服別人的例子(CBD、CMK非常喜歡問的問題英文的行為面試訪談問題,每個題目往往都包含著一個主要的考查意圖,比如說,有的題目考查的是創(chuàng)新能力,有的題目考查的是團隊精神,而有的則考查的是領(lǐng)導(dǎo)能力。這些考查意圖會非常明顯地在題目本身的Key Words當中表現(xiàn)出來。所以,在回答這種問題的時候,你的描述應(yīng)該側(cè)重于“What-S.T.A.R.-Key Words描述法”中的Key Words.以下這些題目選自寶潔八大題,但是它們實際上具有非常普

11、遍的代表性,基本包含了外企公司所要考核的全部內(nèi)容。如果讀者感興趣的是一家比較著名的外企公司,或者是一家相當不錯的國內(nèi)公司,請務(wù)必仔細準備下面這八大題目。1. Describe an instance where you set your sights on a high/demanding goal and saw it through completion. 描述一個例子,證明你給自己確立了一個很高的目標,然后完成了這個目標。問題分析:考查意圖:制訂高目標的勇氣+ 完成高目標的執(zhí)行力。關(guān)鍵詞:demanding goal + saw it through. 所以,在描述的時候要著重描述這個任

12、務(wù)為什么這么demanding,有些什么具體的困難,你是怎么樣一步一步去克服的?；卮鹗痉?(1 (WhatDesigned a show to celebrate the Anniversary of Tianjin University, and won 3rd Prize out of 18 teams.(2 (Situation & Key Word: demanding On the anniversary night, there was a huge celebration party, where songs, dances and dramas were played.

13、 Each school should design five shows, and our class volunteered to design one. It was a demanding goal as it was very close to the end of the term when most students were busy preparing for final exams.(3(Task As a sophomore student I was in charge of my class performance, which was a drama. I had

14、to deal with the pressure from study, my classmates disinterest in acting, and my role as the king in the drama.(4 (Actions,Key Words: how I saw it throughFirst, as there were only 20 students in my class, I distributed at least one task to each student; either a role, or making tools or costumes.Se

15、cond, since at the end of the term each member was busy with study, the rehearsal schedule should be reasonable and periodic. All team members cooperated well because of the low frequency and short duration of each rehearsal.Third, music and scenery were added into rehearsal in order to get close to

16、 the circumstances of the party.In addition, I emphasized the value of time and ordered every actor to respect other partners. (5 (Result In the end, our performance was very successful. Not only did I act the “king” wonderfully, but also got good marks on the final exam.2. Summarize a situation whe

17、re you took the initiative to get others to complete an important task, and played a leading role to achieve the results you wanted. 描述一個例子,你團結(jié)了一群人共同努力,并為取得成功起到了帶頭作用。問題分析:考查意圖:領(lǐng)導(dǎo)才能,關(guān)鍵詞:took the initiative, get others to complete, leading role。所以,你在描述的時候要重點描述自己吸引他人參與、團結(jié)并鼓勵他人、借助他人力量、帶領(lǐng)他人這個過程?；卮鹗痉?(1 (

18、What I organized a group to sing English choir on Choir Eve, visited all the dormitories in our university and sent Christmas gifts on behalf of our English Association.(2 (Task To broaden the students understanding of Western culture.(3 (Key words took the initiative & leading rolei. Suggested

19、the idea to the Chairman of our English Association and got his approval.ii. Asked each member of our association to offer at least three suggestions on each of the questions below:* What songs to play?* Who could join the choir?* Where should we perform?iii. Combined the other team members suggesti

20、ons with my idea and made a decision on the questions above.iv. Organized the rehearsals, reminded the singers of each rehearsal time and place with short messages, because our singers were indeed busy and they could forget.v. Made each rehearsal as lively as possible to make the singers feel the at

21、mosphere of Christmas, and thus motivate them to sing with emotion.(4 (Result Many students said that they were happily surprised by our activity and they hoped we would hold such activities next Christmas. And some said they would love to join our association to learn the beautiful choir.3. Describ

22、e a situation where you sought out relevant information, defined key issues, and decided on which steps to take to get the desired results. 描述一個例子,你找到相關(guān)信息,確定重點事項,然后決定了采取哪些步驟來獲得滿意的結(jié)果。問題分析:考查意圖:分析判斷決策能力。關(guān)鍵詞:seek out relevant information, define key issues, decide on the steps。面試官希望了解你分析處理一件事情的全過程。和剛才一

23、個題目考查如何爭取別人的協(xié)助是完全不同的。所以,你在描述的時候要重點描述你做整個事情的經(jīng)過,而不是和什么人一起做。回答示范:(1 (What I organized the first activity of the Management School English Association.(2 (Situation As the association is newly founded, not many students show interest in our activities, and we lack efficient ways of helping the existing

24、members to improve their English.(3 (Task We decided to make some improvements in our association, in order to help more than two hundred freshmen and sophomores with their English while publicizing our group. (4 (Actions: 利用原文的 Key Words i. Seek out relevant information: * What kind of entertainmen

25、t was popular among students that also offered chances for them to learn English most effectively? * Which teacher was suitable for this position? * When were our members available? * Which place was convenient for a large attendance? * Other related factors, such as the availability of facilities a

26、nd the layout of the spots. ii. Key issue: What are the weak points of the students English abilities? Vocabulary? Listening? Speaking? Grammar? Writing? iii. Decide on the steps to take: * Administer a questionnaire to find out the weak points of the students English abilities. * Work out some acti

27、vities with teachers to improve the weak points. * Administer another questionnaire to evaluate the popularity of our activities and choose the top 3 to launch. * Launch the top 3 activities. (5 (Result The Top 3 activitiesFun Vocabulary Recitation, Friends Mock Show, Devil English Cornerproved high

28、ly successful, and we hosted double the number students in our later activities. 4. Describe an instance where you made effective use of facts to secure the agreement of others. 描述一個例子， 證明你用事實去說服別人。 點評： 考查意圖： 以事實說服他人的能力。關(guān)鍵詞： facts, secure agreements。所以， 你 的描述應(yīng)該非常直截了當， 先把大家的不同意見列出來， 以及他人為什么不同意； 然后 逐條

29、以事實進行說服。 回答示范： (1 (What I advanced a plan to found an English Garden in collaboration with the English association in a neighboring university. (2 (Situation When I was a member of the English association in our university, I realized that the activities we organized lacked uniqueness and couldnt ef

30、fectively help the students improve their English. Our neighboring university is just a five-minute walk away from us. (3 (Task I proposed the idea to the President of the Association that we found an English Garden in cooperation with the English association in the neighboring university. (4 (Actio

31、ns i. (Key Words: disagreement The disagreements I met included: * our school authority may dissent. * The high cost, and we didnt have enough human resources to carry out this project. * There were too many English corners; another one was unnecessary. ii. (Key Words: facts The facts I made use of:

32、 * Our dean approved this proposal. * Our partner was willing to provide financial assistance, and our members volunteered to design the details of the plan and implement it. * A poll showed that the current English corners did not meet the students requirements and lacked uniqueness. (5 (Result Oth

33、ers were convinced and we successfully founded the English Garden. Its run once a week now, each meeting attracts over a hundred students. 5. Give an example of how you worked effectively with people to accomplish an important goal. 描述一個例子， 證明你有效地與人合作， 共同完成了一件重要的事情。 點評： 考查意圖： 團隊合作能力。關(guān)鍵詞： worked effe

34、ctively with people。所以， 你的 描述應(yīng)該很清晰： 我做什么+別人做什么。 回答示范： (1 (What Our team won the 2nd Prize in the Military Songs Competition held in our university. (2 (Situation In total 20 teams joined the competition, each team represented a class. (3 (Task I was in charge of the project. We decided to make our t

35、eams performance unique in order to win a prize. (4 (Actions & Key Words worked effectively with people i. Design: I cooperated with my colleagues to plan the climax of the performance, the musical accompaniment of the songs and the whole arrangement of the narrative poem. As three members in ou

36、r team were good at guitar, I encouraged them to come up with some ideas about how to use a guitar in the military songs. ii. Rehearsal: I worked together with those who were in charge of the lights, sounds and scenes to create the perfect artistic effect. iii. On stage: I reminded my fellows with g

37、estures and eye expressions. Also, I helped a singer to cope with an emergency. (5 (Result Our military team won the second prize in this competition. 6. Describe a creative/innovative idea that you produced which significantly contributed to the success of an activity or project. 描述一個例子， 你提供了一個創(chuàng)新的想

38、法， 使得某一個活 動或者項目取得了成功。 問題分析： 考查意圖： 創(chuàng)新能力。關(guān)鍵詞是 creative idea， significantly contributed。所以， 你的描述要包括你的創(chuàng)新意識、 創(chuàng)新依據(jù)、 有了創(chuàng)新的想法之后如何去實現(xiàn)它， 以及這 個創(chuàng)新想法起到了多么重要的作用。 回答示范： (1 (What I suggested that we set the topic to be “Sell Yourself” for the annual speech contest in our school. (2 (Situation Each year our school h

39、olds a speech contest, the topic is randomly chosen by the teachers, for example, how to protect the environment, the importance of honesty, and so on. Students are not very excited about these topics. (3 (Task I am quite interested in participating in speech contests, but Id like them to be differe

40、nt, more exciting and more useful. So I decided to offer some suggestions to our school. (4 (Actions i. I proposed three topics: Sell Yourself; Where Ill be in 3 Years; Be Competitive. All focus on future job hunting and career development, which I believe are attractive topics to most students. ii.

41、 I surveyed other students and got the information that Sell Yourself seemed better, because it gave us a chance not only to say something, but possibly to sing and dance in addition to just speak. (5 (Result My proposal was used in the Speech Contest, which was enjoyed by the students. Over 500 stu

42、dents came to watch the speech contest, double the previous audience size. And the participants said the topic gave them a good opportunity to show off and become more confident. 7. Provide an example of how you assessed a situation and achieved good results by focusing on the most important priorit

43、ies. 描述一個例子， 說明你如何評估形勢， 并且把精力放在最重 要的事情上， 然后取得了比較好的結(jié)果。 問題分析： 這個問題的關(guān)鍵詞是 assessed a situation, focused on the priorities， 考查的是你 分析事情和找到問題關(guān)鍵點的能力。所以， 你的描述應(yīng)該是著重于自己的分析過程。 回答示范： (1 (What I once solved the problem of lack of inventory in our store in an hour. (2 (Situation Four stores do the promotion at the same time and our store is one of them, the largest one. The sales assistant on the previous day forgot to report that the inventory wasnt enough and I just realized it when I a