《飯店服務(wù)英語》教學(xué)輔導(dǎo)2(UnitTwo)課件

1、飯店服務(wù)英語教學(xué)輔導(dǎo)2(UnitTwo)Unit 2 ReceptionUnit 2 Reception _ _教學(xué)輔導(dǎo)教學(xué)輔導(dǎo)English for Hotel ServiceEnglish for Hotel Service飯店服務(wù)英語教學(xué)輔導(dǎo)2(UnitTwo)教學(xué)目標(biāo)教學(xué)目標(biāo) Be familiar with the terms and useful phrases in reception. Fill in the registration form skillfully. Make situational dialogues fluently. Grasp some knowled

2、ge about reception. Become a qualified receptionist.飯店服務(wù)英語教學(xué)輔導(dǎo)2(UnitTwo)教學(xué)重難點教學(xué)重難點 教學(xué)重點：教學(xué)重點：熟悉關(guān)于前臺接待的短語和交際用語熟悉關(guān)于前臺接待的短語和交際用語能夠看懂與此相關(guān)的對話能夠看懂與此相關(guān)的對話 教學(xué)難點：教學(xué)難點：能夠熟練的使用文中的交際用語，進(jìn)行現(xiàn)場演練能夠熟練的使用文中的交際用語，進(jìn)行現(xiàn)場演練能夠翻譯與此相關(guān)的文章能夠翻譯與此相關(guān)的文章飯店服務(wù)英語教學(xué)輔導(dǎo)2(UnitTwo)教學(xué)方法教學(xué)方法 1.1.運用網(wǎng)絡(luò)媒體及自建網(wǎng)上資源。運用網(wǎng)絡(luò)媒體及自建網(wǎng)上資源。 2.2.自主學(xué)習(xí)，以作業(yè)練習(xí)預(yù)習(xí)

3、、鞏固所學(xué)知識。自主學(xué)習(xí)，以作業(yè)練習(xí)預(yù)習(xí)、鞏固所學(xué)知識。 3.3.結(jié)合書本文字、網(wǎng)絡(luò)視頻教學(xué)，理解、領(lǐng)會并結(jié)合書本文字、網(wǎng)絡(luò)視頻教學(xué)，理解、領(lǐng)會并掌握知識要點。掌握知識要點。注：可觀看美劇注：可觀看美劇巴比倫飯店巴比倫飯店 飯店服務(wù)英語教學(xué)輔導(dǎo)2(UnitTwo)Which department is responsible for reception? 飯店服務(wù)英語教學(xué)輔導(dǎo)2(UnitTwo)l Greetingsl Check the reservation listl Fill in the registration forml Check the forml NoticeBasic p

4、rocedure of check-in飯店服務(wù)英語教學(xué)輔導(dǎo)2(UnitTwo)Check the reservation list Do you have a reservation?/ You do make a reservation. 飯店服務(wù)英語教學(xué)輔導(dǎo)2(UnitTwo)Fill in the registration form Would you please fill in this reservation? 飯店服務(wù)英語教學(xué)輔導(dǎo)2(UnitTwo)Notice Take care of your passport. Please dont leave anything beh

5、ind. You room number is .飯店服務(wù)英語教學(xué)輔導(dǎo)2(UnitTwo)Greeting with the travel agent Checking group numberPresenting room listMaking a copy of group visaChecking the breakfast time and check-out timeAbout luggage loadingRegister a tour group飯店服務(wù)英語教學(xué)輔導(dǎo)2(UnitTwo)Registration Forms Registration Form of Residenc

6、e for Domestic Guests Registration Form of Temporary Residence for Visitors Registration Form of Residence for Group飯店服務(wù)英語教學(xué)輔導(dǎo)2(UnitTwo)姓名姓名Full Name房號房號Room NO.國籍國籍Nationality性別性別Gender出生日期出生日期Date of Birth職業(yè)職業(yè)Occupation簽證或旅行號碼簽證或旅行號碼Visa or Travel Document No.有效期限有效期限D(zhuǎn)ate of Validity停留事由停留事由Object

7、 of Stay入境日期入境日期Date of Entry何處來何處去何處來何處去Where from & to到達(dá)日期到達(dá)日期Arrival Date接待單位接待單位Received by退房日期退房日期Departure Date住址住址Address 住客簽名住客簽名Guest Signature結(jié)算方式結(jié)算方式ON CHECKING OUT MY ACCOUNT WILL BE SETTLED BY 現(xiàn)金現(xiàn)金Cash 信用卡信用卡Credit Card 旅行社旅行社Travel Agency注意事項注意事項PLEASE NOTECheck-out TIME IS 12:00 noonR

8、oom rate does not include beverage in your room.飯店服務(wù)英語教學(xué)輔導(dǎo)2(UnitTwo)Please note:1.Safe deposit boxes are available at no charge at front office cashier counter.2.Visitors are requested to leave guest room by 23:00.3.Please return your room key to front office cashier counter upon check-out.飯店服務(wù)英語教學(xué)輔

9、導(dǎo)2(UnitTwo)團(tuán)體名稱團(tuán)體名稱: 日期日期: 年年 月月 日日 至至 月月 日日Name of group Date: Year Mon. Day Till Mon. DAY房號房號Room No.姓名姓名Full Name性別性別Gender出生日出生日期期Date of Birth職業(yè)職業(yè)Occupation國籍國籍Nationality護(hù)照號護(hù)照號碼碼Passport No.團(tuán)體人員臨時住宿登記表團(tuán)體人員臨時住宿登記表Registration Form of Temporary Residence for Group何處來何處去何處來何處去Where from and to飯店服

10、務(wù)英語教學(xué)輔導(dǎo)2(UnitTwo)Dialogue 1 A Guest with Advance Reservation Checks in Task : Listen to Dialogue 1(P16-17) Study (Explain) some important words and expressions, then translate some sentences.飯店服務(wù)英語教學(xué)輔導(dǎo)2(UnitTwo)language PointsWould you please fill out this registration form? What should I fill in un

11、der Room Number?fill in & fill out 填寫填寫,填補(bǔ)填補(bǔ)E.g. You need to fill in each blank till you fill out the form.飯店服務(wù)英語教學(xué)輔導(dǎo)2(UnitTwo)2. Now everything is in order.所有一切準(zhǔn)備就緒了。所有一切準(zhǔn)備就緒了。in order 井然有序井然有序飯店服務(wù)英語教學(xué)輔導(dǎo)2(UnitTwo)Dialogue 2 Registering a Tour GroupTask : Listen to Dialogue 2. Study (Explain) some i

12、mportant words and expressions, then translate some sentences.飯店服務(wù)英語教學(xué)輔導(dǎo)2(UnitTwo)language Points1. Tour group coordinator 旅行團(tuán)協(xié)調(diào)員旅行團(tuán)協(xié)調(diào)員2. breakfast vouchers 早餐劵早餐劵飯店服務(wù)英語教學(xué)輔導(dǎo)2(UnitTwo)Dialogue 3 Receiving a Walk-in GuestTask : Listen to Dialogue 3. Study (Explain) some important words and expressions, then translate some sentences.飯店服務(wù)英語教學(xué)輔導(dǎo)2(UnitTwo)language Points1.walk-in guest 沒有預(yù)訂的客人沒有預(yù)訂的客人,散客散客2. depositp儲蓄儲蓄, 存款存款我想存款我想存款, 請給我辦理一下。請給我辦理一下。 Id like to make a deposit please.p訂金訂金; 押金押金, 保證金保證金旅館規(guī)定凡預(yù)訂房間都要先付訂金。旅館規(guī)定凡