中國(guó)聯(lián)通業(yè)務(wù)支持系統(tǒng)(BSS)運(yùn)行維護(hù)管理平臺(tái)業(yè)務(wù)技術(shù)規(guī)范

1、.中國(guó)聯(lián)通業(yè)務(wù)支持系統(tǒng)（BSS）運(yùn)行維護(hù)管理平臺(tái)業(yè)務(wù)技術(shù)規(guī)范（討論稿）中國(guó)聯(lián)通2004年6月;.目錄1. 總體概述 ········································&#

2、183;···································· 11.1 行業(yè)背景 ···········

3、83;·················································

4、83;···········································11.2 系統(tǒng)現(xiàn)狀分析····

5、3;·················································

6、3;············································11.3 編制目的 ····

7、··················································

8、··················································

9、·21.4適用范圍···············································

10、3;·················································

11、3;······21.5 起草單位 ··········································

12、··················································

13、·············21.6 解釋權(quán) ···································

14、83;·················································

15、83;······················21.7 參考文獻(xiàn) ··························

16、;··················································

17、;·····························22. 建設(shè)目標(biāo)及原則 ···················

18、;··················································

19、;··· 32.1 建設(shè)目標(biāo) ·············································

20、··················································

21、··········32.1.1 近期目標(biāo)······································&

22、#183;··································32.1.2 遠(yuǎn)期目標(biāo)·············&#

23、183;·················································&#

24、183;·········32.1.3 建設(shè)規(guī)劃······································

25、83;··································42.2 建設(shè)原則 ··············

26、;··················································

27、;·········································43. 系統(tǒng)總體結(jié)構(gòu) ·······

28、··················································

29、··············· 53.1 系統(tǒng)定位以及與現(xiàn)有網(wǎng)管系統(tǒng)之間的關(guān)系·······························

30、·······························53.1.1 系統(tǒng)定位·················&

31、#183;·················································&

32、#183;·····53.1.2 與現(xiàn)有網(wǎng)管系統(tǒng)之間的關(guān)系·········································

33、················53.2 系統(tǒng)組織結(jié)構(gòu)································&

34、#183;·················································&

35、#183;················63.3 系統(tǒng)體系結(jié)構(gòu)·······························&#

36、183;·················································&#

37、183;·················73.3.1 數(shù)據(jù)層······························

38、3;············································83.3.1.1 監(jiān)控?cái)?shù)據(jù)···

39、83;·················································

40、83;···············83.3.1.2 管理數(shù)據(jù)································&#

41、183;····································93.3.1.3 系統(tǒng)數(shù)據(jù)···········&

42、#183;·················································&

43、#183;·······93.3.1.4 文檔數(shù)據(jù)········································

44、·····························93.3.2 功能層···················&#

45、183;·················································&#

46、183;·····93.3.3 接入展現(xiàn)層··········································&#

47、183;····························123.4 與外部系統(tǒng)之間的關(guān)系··················

48、3;·················································

49、3;···············124. 業(yè)務(wù)功能與流程 ································

50、83;····································· 144.1 各模塊之間的關(guān)系··········

51、··················································

52、······························144.2 崗位與角色描述··················

53、;··················································

54、;························144.2.1 崗位描述························

55、;················································144.2.2 角色描

56、述··················································

57、;······················154.3 業(yè)務(wù)功能描述··························

58、;··················································

59、;·····················174.3.1 服務(wù)支持···························

60、;·············································174.3.1.1 服務(wù)臺(tái)··

61、3;·················································

62、3;··················174.3.1.2 事件管理·····························&#

63、183;······································194.3.1.3 問(wèn)題管理·········

64、··················································

65、·········22;.4.3.1.4 變更管理······································&#

66、183;·····························254.3.1.5 配置管理··················

67、··················································

68、284.3.1.6 日常運(yùn)維管理···············································&#

69、183;················314.3.1.7 供應(yīng)商管理·······························

70、;····································324.3.1.8 知識(shí)庫(kù)管理···········&#

71、183;·················································&#

72、183;·····334.3.2 系統(tǒng)監(jiān)控··········································&#

73、183;·····························364.3.2.1 監(jiān)控臺(tái)··················&

74、#183;·················································&

75、#183;··364.3.2.2 性能管理·············································

76、;·······················364.3.2.3 告警管理························

77、83;···········································384.3.2.4 配置處理····&

78、#183;·················································&

79、#183;·············454.3.3 系統(tǒng)管理··································&

80、#183;·····································475. 系統(tǒng)技術(shù)要求 ··········&

81、#183;·················································&

82、#183;········· 495.1 總體技術(shù)要求······································

83、··················································

84、·········495.1.1 應(yīng)用軟件·······································

85、·································495.1.2 數(shù)據(jù)要求···············

86、··················································

87、·······505.1.3 性能要求·········································

88、·······························505.1.4 開(kāi)發(fā)工具·················

89、··················································

90、·····505.2 統(tǒng)計(jì)報(bào)表 ···········································&

91、#183;·················································&

92、#183;·········515.3 拓?fù)湔宫F(xiàn) ······································&#

93、183;·················································&#

94、183;··············515.3.1 拓?fù)涞纳煞绞?#183;································

95、;··································515.3.2 技術(shù)要求··············

96、;··················································

97、;········525.4 工作流 ········································&

98、#183;·················································&

99、#183;···············525.5 安全管理 ································&#

100、183;·················································&#

101、183;····················565.5.1 對(duì)安全管理的統(tǒng)一維護(hù)··························&#

102、183;·································565.5.2 運(yùn)維管理平臺(tái)的安全性·············&#

103、183;··············································565.6 數(shù)據(jù)采集 ·

104、83;·················································

105、83;·················································

106、83;·575.6.1 數(shù)據(jù)源類(lèi)型··············································&#

107、183;························575.6.2 數(shù)據(jù)采集要求·······················

108、·············································575.6.3 數(shù)據(jù)預(yù)處理···

109、;··················································

110、;··················576. 系統(tǒng)接口 ······························&

111、#183;············································· 596.1 接口原則 ··&

112、#183;·················································&

113、#183;·················································&

114、#183;596.2 服務(wù)支持與系統(tǒng)監(jiān)控的接口··············································&

115、#183;·······························606.2.1 接口定義················&

116、#183;·················································&

117、#183;·····606.2.2 接口方式··········································&

118、#183;·····························606.2.3 接口要求··················&

119、#183;·················································&

120、#183;···606.2.4 接口內(nèi)容············································&

121、#183;···························606.3 與業(yè)務(wù)應(yīng)用系統(tǒng)的接口···················

122、83;·················································

123、83;··············626.3.1 接口定義·································

124、83;······································626.3.2 接口方式·········

125、83;·················································

126、83;············626.3.3 接口策略···································

127、83;····································626.3.4 接口要求···········

128、83;·················································

129、83;··········63;.6.3.5 接口內(nèi)容·····································&

130、#183;··································636.4 與系統(tǒng)平臺(tái)的接口·············

131、;··················································

132、;···························636.4.1 接口定義·····················

133、;··················································

134、;·636.4.2 接口方式···············································

135、;·························636.4.3 接口要求·······················

136、;·················································646.4

137、.4 接口內(nèi)容·················································

138、;·······················646.5 兩級(jí)運(yùn)維系統(tǒng)間的接口························&

139、#183;·················································&

140、#183;·········646.5.1 接口定義······································&

141、#183;·································646.5.2 兩級(jí)接口文件命名規(guī)則及相關(guān)約束············&#

142、183;······································656.5.2.1 文件命名規(guī)則········

143、3;·················································

144、3;·····656.5.2.2 回執(zhí)文件格式約定·········································

145、3;··················666.5.2.3 錯(cuò)誤信息說(shuō)明·····························

146、···································666.5.3 上傳關(guān)鍵業(yè)務(wù)指標(biāo)············&#

147、183;·················································&#

148、183;·686.5.3.1 接口定義··············································

149、······················686.5.3.2 接口實(shí)現(xiàn)·························

150、3;··········································686.5.4 工單信息的傳遞·····&

151、#183;·················································&

152、#183;···········706.5.4.1 接口定義····································

153、;································706.5.4.2 接口實(shí)現(xiàn)···············

154、83;·················································

155、83;··716.5.5 知識(shí)庫(kù)信息傳遞·············································

156、······················726.5.5.1 接口定義·························

157、3;··········································726.5.5.2 接口實(shí)現(xiàn)·····&#

158、183;·················································&#

159、183;············736.5.6 上傳統(tǒng)計(jì)報(bào)表···································

160、·································736.5.6.1 接口定義··············

161、3;·················································

162、3;···736.5.6.2 接口實(shí)現(xiàn)············································&#

163、183;·······················746.6 與其他系統(tǒng)的接口························

164、··················································

165、················746.6.1 接口定義································

166、········································746.6.2 接口實(shí)現(xiàn)········

167、··················································

168、··············74;.1. 總體概述1.1 行業(yè)背景當(dāng)今通信市場(chǎng)正由傳統(tǒng)的以通信網(wǎng)為中心的服務(wù)質(zhì)量的競(jìng)爭(zhēng)轉(zhuǎn)變成以客戶(hù)為中心的服務(wù)質(zhì)量的競(jìng)爭(zhēng)，中國(guó)聯(lián)通為了適應(yīng)市場(chǎng)競(jìng)爭(zhēng)的變化，必須建立以客戶(hù)服務(wù)為中心的服務(wù)機(jī)制。綜合電信業(yè)務(wù)支撐系統(tǒng)在中國(guó)聯(lián)通公司的整體運(yùn)營(yíng)中起著至關(guān)重要的支撐作用，因此在監(jiān)控業(yè)務(wù)支撐系統(tǒng)硬件和系統(tǒng)軟件的基礎(chǔ)上還應(yīng)對(duì)各業(yè)務(wù)應(yīng)用系統(tǒng)進(jìn)行監(jiān)控，通過(guò)對(duì)各業(yè)務(wù)應(yīng)用系統(tǒng)的整個(gè)處理流程進(jìn)行監(jiān)控，掌握各業(yè)務(wù)系統(tǒng)的運(yùn)行狀況。同時(shí)，運(yùn)維管理應(yīng)逐步實(shí)現(xiàn)

169、從被動(dòng)服務(wù)到主動(dòng)發(fā)現(xiàn)系統(tǒng)中存在的問(wèn)題，變被動(dòng)為主動(dòng)，以流程貫穿整個(gè)運(yùn)維管理過(guò)程；減少運(yùn)維人員的勞動(dòng)強(qiáng)度，提高效率， 切實(shí)保障各業(yè)務(wù)支撐系統(tǒng)可靠、穩(wěn)定、高效地運(yùn)行，進(jìn)一步提高用戶(hù)的滿(mǎn)意度和忠誠(chéng)度，全面提升中國(guó)聯(lián)通的服務(wù)質(zhì)量。1.2 系統(tǒng)現(xiàn)狀分析中國(guó)聯(lián)通公司是目前國(guó)內(nèi)電信業(yè)務(wù)最多的綜合性電信業(yè)務(wù)運(yùn)營(yíng)商，經(jīng)營(yíng)著GSM 、CDMA 、市話(huà)、互聯(lián)網(wǎng)等業(yè)務(wù)。在中國(guó)聯(lián)通的統(tǒng)一規(guī)劃和領(lǐng)導(dǎo)下，建設(shè)了各省綜合電信業(yè)務(wù)支撐系統(tǒng)。 綜合電信業(yè)務(wù)支撐系統(tǒng)是一個(gè)包括眾多子系統(tǒng)的復(fù)雜系統(tǒng)，需要對(duì)各業(yè)務(wù)子系統(tǒng)的硬件及軟件平臺(tái)進(jìn)行管理，保障各業(yè)務(wù)子系統(tǒng)的正常運(yùn)行。而各業(yè)務(wù)子系統(tǒng)在建設(shè)過(guò)程中有的考慮了網(wǎng)管監(jiān)控有的沒(méi)有考慮，后來(lái)進(jìn)

170、行了網(wǎng)管與網(wǎng)絡(luò)安全工程的建設(shè)實(shí)現(xiàn)對(duì)各業(yè)務(wù)子系統(tǒng)的管理， 因此在系統(tǒng)中可能存在多個(gè)網(wǎng)管工具，對(duì)不同的系統(tǒng)維護(hù)需要到不同的管理平臺(tái)上進(jìn)行處理，大多數(shù)只能對(duì)硬件平臺(tái)（網(wǎng)絡(luò)、主機(jī)等）和系統(tǒng)軟件（數(shù)據(jù)庫(kù)、中間件等）進(jìn)行監(jiān)控， 不能對(duì)各業(yè)務(wù)子系統(tǒng)進(jìn)行監(jiān)控（或者只能監(jiān)控到應(yīng)用系統(tǒng)是否在運(yùn)行狀態(tài)下而不能監(jiān)控其運(yùn)行效率）。同時(shí)各省缺乏對(duì)業(yè)務(wù)子系統(tǒng)處理流程的監(jiān)控，監(jiān)控手段和效率較低，因此需要在原有網(wǎng)管系統(tǒng)的基礎(chǔ)上進(jìn)行完善，引進(jìn)先進(jìn)的IT 管理方法和手段，提高整體運(yùn)維水平。;.1.3 編制目的中國(guó)聯(lián)通制定本業(yè)務(wù)支持系統(tǒng)運(yùn)行維護(hù)管理平臺(tái)（以下簡(jiǎn)稱(chēng)BSS 運(yùn)維管理平臺(tái)）業(yè)務(wù)技術(shù)規(guī)范，主要用來(lái)規(guī)范指導(dǎo)中國(guó)聯(lián)通各省分公司運(yùn)

171、行維護(hù)管理平臺(tái)的建設(shè)。1.4 適用范圍本業(yè)務(wù)技術(shù)規(guī)范是中國(guó)聯(lián)通業(yè)務(wù)支持系統(tǒng)運(yùn)行維護(hù)管理平臺(tái)規(guī)劃與建設(shè)的基本依據(jù)。中國(guó)聯(lián)通各省分公司應(yīng)依照本業(yè)務(wù)技術(shù)規(guī)范，結(jié)合本地實(shí)際情況進(jìn)行規(guī)劃和建設(shè)本省BSS 運(yùn)維管理平臺(tái)。1.5 起草單位本業(yè)務(wù)技術(shù)規(guī)范的起草單位為中國(guó)聯(lián)通有限公司，由中國(guó)聯(lián)通有限公司計(jì)費(fèi)、結(jié)算與信息系統(tǒng)部進(jìn)行管理。1.6 解釋權(quán)本業(yè)務(wù)技術(shù)規(guī)范的解釋權(quán)屬于中國(guó)聯(lián)通有限公司計(jì)費(fèi)、結(jié)算與信息系統(tǒng)部。1.7 參考文獻(xiàn) UNI-IT 體系架構(gòu)指南 ；中國(guó)聯(lián)通網(wǎng)管及網(wǎng)絡(luò)安全系統(tǒng)總體方案；中國(guó)聯(lián)通企業(yè)信息化（ UNI-IT ）系統(tǒng)運(yùn)行維護(hù)規(guī)程 （試行）。;.2. 建設(shè)目標(biāo)及原則2.1 建設(shè)目標(biāo)BSS 運(yùn)維管理平臺(tái)應(yīng)整合目前的系統(tǒng)，逐步實(shí)現(xiàn)對(duì)“網(wǎng)元級(jí)、資源級(jí)、應(yīng)用級(jí)”和系統(tǒng)安全等維護(hù)管理。同時(shí)，結(jié)合各省分公司的實(shí)際管理情況，由對(duì)業(yè)