東莞華翔國(guó)際酒店?duì)I銷部SOP-PROFSALES MANNER

1、HUA LING GRAND HOTELSALES & MARKETING POLICY & PROCEDURE MANUALSUBJECT: Sales marketing department behavioral standard 內(nèi)容: 市場(chǎng)銷售部員工行為規(guī)范PREPARED BY: Sales and Marketing Dept. 發(fā)自: 市場(chǎng)銷售部REVIEWED BY: Asst. S&M Dir. 審閱: 市場(chǎng)銷售部副總監(jiān)DATE PREPARED : Aug. 8th .2003 日期:二OO三年八月八日EFFECTIVE DATE : 生效日期 :

2、APPROVED BY : GENERAL MANAGER 批準(zhǔn) : 總經(jīng)理POLICY NO. : 文件號(hào) :DISTRIBUTION : ALL DIVISION HEADS 發(fā)送: 各分部經(jīng)理PAGE NO. : 頁(yè)數(shù) :2-1COMMUNICATE TO : GENERAL MANAGER, SALES MANAGER, ACCOUNT MANAGER 抄報(bào)/送 : 總經(jīng)理, 銷售經(jīng)理, 客戶經(jīng)理 PURPOSE 目的:Sales marketing department behavioral standard 市場(chǎng)銷售部員工行為規(guī)范PROCEDURE 程序:1、 嚴(yán)格執(zhí)行酒店打卡制度

3、。如因工作原因不能及時(shí)打卡，應(yīng)于次日早報(bào)部門經(jīng)理簽注；Strict carry out brush card system. If some staff do not brush card in time, he should inform dept. head to remark next day.2、 每日外出銷售拜訪前須到部門簽出，注明拜訪地點(diǎn).Account manager should sign name and station of going before he goes out to do sales call. 3、 離開位置去其他部門辦事，需將所去位置告知同事；All st

4、aff should inform which station he go to anther before he leave office .4、 工作時(shí)間于酒店內(nèi)須著酒店制服；All staff should put on work clothes of hotel during work time.5、 工作時(shí)間陪同客人可經(jīng)由大堂正門進(jìn)出酒店，其它場(chǎng)合須走員工通道；Staff should go in or out hotel to by main entrance only when they accompany guest. other time they have to use s

5、taff door.6、 陪同客人時(shí)可使用客用電梯，其它時(shí)間須使用員工梯；Staff should take guest lift only when they accompany, other time they have to use staff lift. 7、 在酒店宴請(qǐng)客戶需于事前報(bào)部門總監(jiān)批準(zhǔn)后進(jìn)行；Account manager entertain guest that must be agreed by S&M Dir.8、 不允許在工作時(shí)間打、接私人電話；Do not speak personal telephone in work time.9、 補(bǔ)休、請(qǐng)假須按酒店

6、人事制度事前報(bào)部門經(jīng)理批準(zhǔn)。Vacation of staff should obey human affairs policy of hotel that must be agreed by dept. head.HUA LING GRAND HOTELSALES & MARKETING POLICY & PROCEDURE MANUALSUBJECT: Sales marketing department behavioral standard 內(nèi)容: 市場(chǎng)銷售部員工行為規(guī)范PREPARED BY: Sales and Marketing Dept. 發(fā)自: 市場(chǎng)銷售部RE

7、VIEWED BY: Asst. S&M Dir. 審閱: 市場(chǎng)銷售部副總監(jiān)DATE PREPARED : Aug. 8th .2003 日期:二OO三年八月八日EFFECTIVE DATE : 生效日期 :APPROVED BY : GENERAL MANAGER 批準(zhǔn) : 總經(jīng)理POLICY NO. : 文件號(hào) :DISTRIBUTION : ALL DIVISION HEADS 發(fā)送: 各分部經(jīng)理PAGE NO. : 頁(yè)數(shù) :2-2COMMUNICATE TO : GENERAL MANAGER, SALES MANAGER, ACCOUNT MANAGER 抄報(bào)/送 : 總經(jīng)理

8、, 銷售經(jīng)理, 客戶經(jīng)理 PURPOSE 目的:Sales marketing department behavioral standard 市場(chǎng)銷售部員工行為規(guī)范PROCEDURE 程序:10、 不允許在工作時(shí)間打、接私人電話；Do not speak personal telephone in work time.11、 補(bǔ)休、請(qǐng)假須按酒店人事制度事前報(bào)部門經(jīng)理批準(zhǔn)。Vacation of staff should obey human affairs policy of hotel that must be agreed by dept. head.12、 休假前須與同事交接工作；To

9、take over work before staff have vacation.13、 非工作時(shí)間（休息、下班后）如遇酒店聯(lián)絡(luò)，應(yīng)于第一時(shí)間回復(fù)，并積極協(xié)助處理相關(guān)事項(xiàng)。如需 本人前往處理，應(yīng)立即前往現(xiàn)場(chǎng)。Staff should return telephone when they receive inform during out work time or holiday, sometime they should go back to handle things.14、 華凌大飯店銷售部日常工作安排S&M dept daily work plan1. 10:10早會(huì) 10:0

10、0 Morning meeting2. 10:30-13:30 外出做銷售拜訪 10:30-13:30 go out do sales call3. 15:30-18:30 外出做銷售拜訪 15:30-18:30 go out do sales call4. 18:30-19:00 預(yù)約次日拜訪客戶18:30-19:00 order account of next day5. 19:00 部門例會(huì) 19:00 department meeting6. 19:30 交每日銷售報(bào)告19:30 hand in daily sales report7. 每周五18:30PM交周工作總結(jié) hand in weekly sales report every Friday.8. 每周六11：00AM開銷售周例會(huì) have weekly sales meeting every Sund