酒店餐飲部年終工作總結樣本

1、酒店餐飲部年終工作總結樣本Does the job sum up branch of year of * hotel 201* end of the year? ? ? ? Nervous and busy was about to go 2010, in each management job 2010, below the influence of economic big environment that phenomenon of crisis of the banking after facing appears, while we are summing up meal minis

2、try oneself to run a state seriously, combine the characteristic of environment of market of meal of nowadays hotel industry and pressure, adjust management train of thought in time, from management strategy of method, development market, sale and employee groom wait for a respect, begin each manage

3、ment work actively, in make sure meal whole battalion closes while, control expenses of each cost expenses hard. ? ? ? ? Meal ministry emphasized tone to make method of each area management and strategy 2010, widened each while area manages train of thought, be begun hard and strengthen employee to

4、groom working strength, while in the member that assure labour whole serves quality to the guest, develop activities of all sorts of propagandist sales promotion actively, assure meal business income. Meal ministry 2010 (data statistic ends on November 30, 2010 business income compared to the same p

5、eriod outstanding achievement grew 16.97% 2009, 2010 meal ministry no matter from business income or wait for a respect to quality of customer service Wu, all had 2009 relatively relatively substantially rise and progress. Although we are in the job 2010 relatively progress somewhat before, but in t

6、he job henceforth should more lash oneself, sum up the place of the inadequacy in oneself job, a bit from inside be managed daily begins to just can be in the job henceforth the progress that achieves larger space and progress. ? ? ? ? Now meal ministry basically worked 2010 content and analysis of

7、management key collect are as follows, facilitate we try hard to raise oneself whole to run a level in the job henceforth, better begin pair of customer service Wu while, assure meal each area business income. 1 ? Collect of data of each area business income analysed meal 2010; 2 ? Ministry of 2010

8、year meal runs circumstance analysis; 3 ? Market of development passenger source, raise meal market to have rate, enlarge battalion to close; 4 ? Answer a hotel actively about “ energy-saving fall bad news “ important directive spirit, carry out each detail in fulfilling routine in the round; 5 ? St

9、rengthen each area to serve strength to the guest, make groom effectively plan and groom plan; 6 ? Review the working result that comes one year, according to the characteristic that oneself manages, adjust working train of thought, forecast and should be opposite 2011 the change of meal market, mak

10、e main 2011 job, management plan. One, collect of each area business income analysed meal 2010; Did each battalion accept meal ministry 2010 ministry of seniority of outstanding achievement of summary table of area outstanding achievement? ? The door January Feburary battalion will receive 1-6 month

11、 first half of the year June May April March subtotal hall of the first Chinese meal-Hall of the 2nd coffee-The 3rd banqueting hall-The 4th old hall-Do the 5th send? ? Eat-1-6 month does business first half of the year income subtotal-Ministry of outstanding achievement seniority? ? The door July wi

12、ll income close October share 2010 December November September August? ? Plan hall of the first Chinese meal-Hall of the 2nd coffee-The 3rd banqueting hall-The 4th old hall-Do the 5th send? ? Eat-2010 year business income is total-Data analysis: ? 2010 year business gross income is meal ministry: RM

13、B * yuan. The sectional budget amount of hotel make known to lower levels is a RMB 29, 000, 0 yuan, whole of business gross income needs meal department budget: RMB * yuan, the 2010 year branch of half-baked hotel make known to lower levels does business income budget job. 2, management state of aff

14、airs of department of 2010 year meal analyses a report; 1 ministry of.2010 year meal runs medium advantage analysis daily; By the sale means that passivity becomes active? ? ? ? We from before guest of sit back and wait calls book an activity, be aimed at client data and guest consumption informatio

15、n actively to undertake in time contacting with the guest by fixed employee everyday to later, use hotel information platform to extend to the guest greeting and sales promotion information, while have dinner of facilitating understanding guest is experienced, area of the hutch after facilitating se

16、asonable feedback gives, make resource of each area implementation shares meal, make sure feedback of information of guest have dinner is expedite, on certain level strengthened quality of pair of customer service Wu and food quality quantity effectively. ? ? ? 2010 meal ministry own sale consciousn

17、ess raises each area greatly, hall of medium, Western-style food no longer rental rate comes to pure support guest room wait for the business, however active and active undertake propagandist sales promotion to the guest outside inn. Every dining-room established his sale contingent, every contingen

18、t can undertake propagandist sales promotion according to the management characteristic of oneself dining-room. And report case of propagandist sales promotion regularly, summary guest have dinner books information, do good client data to collect arrange the job. Execute “ sale + is dish tasted + se

19、rvice “ new-style management pattern? ? ? ? The success or failure that meal manages cannot be cast off “ sale + dish is tasted + service “ this 3 basic principles, if among them one closes nevertheless, to integral meal with respect to meeting influence business income reachs service result. Accord

20、ingly, enhancing sale group vocational level and propagandist strength while, the whole that raises dining-room to serve personnel serves level and service quality, assuring quality of pair of customer service Wu also is meal the key in be being managed daily and difficulty. Additional, the newer ra

21、te that tastes to each restaurant course and giving those who taste quality to rise also is the most serious problem in be being managed daily, after all the base that meal runs or with “ eat and drink “ for the foundation. Daily we are met the characteristic of have dinner taste according to the gu

22、est, combinative guest is daily information feedback result, adjust dish in time to taste sort and replace dish card regularly, still meet at the same time according to season characteristic, roll out suit to be tasted when the nourishing dish of season climate, assure to bring fresh have dinner to

23、experience to the guest, rose on certain level meal whole does business this year income. Take employee seriously to groom daily the job? ? ? ? To us for the business affairs of this practice close lustrum hotel, cannot have been the same as the competitive weapon between class hotel as we and new s

24、tart business by hardware establishment condition only. Accordingly, software spells a service namely, the personnel of a public house of fine 5 stars class is deployed and serve standard of personnel whole quality, just be to decide a hotel manages a success germ place. Accordingly, meal ministry h

25、eight took what each region staff serves consciousness of quality kimono Wu to the guest seriously to groom 2010, undertake the across between each dining-room grooms regularly the job, manager of requirement branch door undertakes grooming working assessing regularly, ensure every employee can get

26、rise and taking exercise in routine through grooming. ? ? ? ? Be aimed at what departmental door hands in every months to groom report and of below one phase groom plan, understand each region staff adequately to groom demand and state, use manager level thereby what tuitional, first-class staff sha

27、res experience is special groom means, begin all sorts of grooming effectively course, make groom the job is truly thorough come in routine, assured to serve the normalization of program and standard, also raised a clerk to serve level and integral service quality to the guest at the same time, achi

28、eved those who anticipate to groom purpose and effect. Begin actively energy-saving fall bad news measure, reduce hotel operation cost? ? ? ? Make in answer to the hotel “ energy-saving fall bad news “ policy requirement, it is better to facilitate managing cost of each operation project, better low

29、er rate of hotel operation cost, meal ministry is passed 2010 this year of much time, undertake actively energy-saving fall bad news measure, collect from each area energy-saving fall cost program, a bit bagatelle from inside routine is made, achieve finally reduce hotel operation cost while, reduce

30、 each cost cost and labour cost. For example: In the requirement, the kitchen builds energy-saving system on the west, carry out strictly according to the system, from daily “ water, report, gas “ rationalize is used begin. Requirement employee cherishs a hotel each resource, protect each facilities

31、 facilities, reduce needless waste (meal of eat of the member that put an end to wastes a phenomenon . Raise food to change treatment to lead subtly, use food raw material more to undertake reclaiming as far as possible, raise dish to taste utilization rate to reduce waste, control food cost rate ef

32、fectively thereby, make sure food cost leads control, better for the hotel managing operation cost. 2 . The place that routine is not worth meal ministry mediumly and how to improve; For whole, 2010 is meal ministry achieves a year when close hard. In economic big environment still below stagnant ci

33、rcumstance, we put total energy in how to achieve close how to increase business income above, the hard to avoid in routine can appear the careless mistake on a few services, for instance: Level of service of not quite meticulous still, whole returns servive routine remain to mention advanced appear

34、ance. Also mirror instead on the other hand at the same time we to the market hold degree insufficient still, what the strength of management policy reform that makes in the light of financial crisis still does is insufficient, because this brings about annual,fail to finish battalion to accept budg

35、etary job. Mix the issue that meal ministry existed in routine 2010 now insufficient place pool is analysed as follows, in the job henceforth we will guard a pass strictly, adjust management train of thought in time, development market is had rate, assure to manage working success daily. ? ? ? The b

36、anquet sells a ministry to be spent to the assurance of the market still is insufficient, can not adjust sale job train of thought in time, make corresponding sale direction adjust in the light of financial crisis, meal market was affected to have on certain level rate, bring about finally fail to f

37、inish battalion to accept the job; ? ? ? Construction of passenger source of whole of banquet sale ministry is singler also, periphery is enterprise or business the client of the unit still remains to be developed further, in the light of the sale of further limits sales promotion job develops stren

38、gth insufficient also, we want to try hard to adjust sale job train of thought in the job of next year; ? ? ? Consciousness of service of whole of each district clerk and service level return meal remain to rise, serve skill of recognizant kimono Wu in the light of each region staff groom the job, 2010 also be meal ministry the key that each area works. To assure to be opposite daily the guest serves quality, raise dining-room clerk whole service skill and sell sales promotion skill to the guest, next year we can arrange m