國(guó)際酒店P(guān)A部操作程序PA-0010HOWTOSCRUBAHARDFLOOR

1、（飛 intercontinental tTo T E GROUPstandard operating procedure 標(biāo)準(zhǔn)操作程序HOW TO SCRUB A HARD FLOOR 硬質(zhì)地面的清潔Task Number :任務(wù)號(hào)PA-0010Department :部門Housekeeping 客房部Date Issued：發(fā)出時(shí)間January 2005 2005年1月Guest Expectation :顧客愿望I expect floors, like walls and windows, to be free of dirt. I expect there is a regula

2、r cleaning program in hotels of high quality.我希望地面像窗子和墻一樣干凈。我希望在高檔次的酒店能有個(gè)定期的清潔計(jì)劃。TIME TO TRAIN ：培訓(xùn)時(shí)間25 minutes25分Why is this task important for you and our guests?為什么此任務(wù)對(duì)于你和我們的客人都很重要？Answers:答案1. I understand the importance of a clean floor as it enhances the image of a hotel. 我理解干凈的地面對(duì)于增強(qiáng)酒店在客人心目中的印

3、象很重要。2. It is important for me to know, how we must scrub a floor, especially if it is really dirty. 對(duì)于我來說知道如何清潔地面，特別是臟的地面很重要。3. We can increase the GSTS sco我可以增加顧客滿意程度調(diào)查的分?jǐn)?shù)。4. We can show our professionalis哦們借止匕展示我們的專業(yè)性。WHAT/STEPS 內(nèi)容步驟HOW/ STANDARDS 操作標(biāo)準(zhǔn)TRAINING QUESTIONS培訓(xùn)疑問1) Preparation準(zhǔn)備Prepare

4、 all cleaning tools and cleaning materia required.準(zhǔn)備好所有的工具和清潔原料。Dilute general-purpose cleaner in a bucket of warm water.將普通清潔劑在水桶內(nèi)用溫水稀釋。l What do I do if I notice supplies are low? 當(dāng)我發(fā)現(xiàn)原料較少時(shí)該如何處理？2) Cleaning 清潔Place “Wet Floor “ sign and cordon off tl 在清潔區(qū)域放置“小心地滑”的牌子。Move as many things out of the

5、 way as possibl 將盡可能多的東西移開。Pour cleaning solution into the solution tank of the scrubber.將溶液加入清洗機(jī)器的水箱。Fix the scrubbing brush into the drive disk then adjust the machine handle to the desired heigh 掛上刷子，調(diào)整機(jī)器的高度。Start the machine, applying cleaning solution b pulling the release lever.開動(dòng)機(jī)器，控制洗滌劑用量Run

6、 the machine from left to right and backwards; ensure overlapping strokes. Cover section by section.后退著進(jìn)仃由左到右，塊接著一'塊確保無遺漏。】eWireaio I have to place a sign?我為什么要放告示牌？eDo I have to move all the furniture?我需要挪開所有家具嗎？How do I fix the scrubbing pad?t.我怎么安裝清潔墊子？y What movements do I have to do?我按什么方向進(jìn)

7、行？WHAT/STEPS 內(nèi)容步驟HOW/ STANDARDS 操作標(biāo)準(zhǔn)TRAINING QUESTIONS 培訓(xùn)疑問3) Drying干燥地面When an area is covered, use a wet and dry vacuum cleaner to suck up the solution. 清潔完畢后用吸水機(jī)吸干地面。Rinse the floor with clean water and dry using the wet and dry vacuum.用清水沖洗地面并再次吸干。Mop the floor again with clean water to ensure t

8、here is no left-over chemical residue.再次用清水拖地，確保無洗滌劑殘留。STOP USING THE MACHINE IF ANYSMELL OR BURN ACCURES!如果出現(xiàn)異味或燒的跡象停止使用機(jī)器。Do I need to do the same movement when drying as I do when cleaning?我在干燥地面時(shí)需要跟清潔地面一樣的 方向進(jìn)行嗎？What equipment do I need to dry?我用什么機(jī)器干燥地面？4) Storage儲(chǔ)存Store the machine in a proper

9、 place. 將機(jī)器存放到適當(dāng)位置。Return chemical containers to the store and place neatly on shelf.將洗滌劑放回儲(chǔ)存架子上。Why do I have to dry the material?我為什么要干燥機(jī)器？Where do I need to store the chemicals?我將洗滌劑放置何處？5) Report defects問題上報(bào)Report defects of the machine to the Maintenance department.將機(jī)器的問題上報(bào)工程維修部。Why do I have t

10、o report immediately or can wait until I am finished cleaning?我為什么要立刻上報(bào)，我能在完成工作 后再上報(bào)嗎？Summary questions:問題總結(jié)1. What is important when preparing to scrub a floor?準(zhǔn)備洗滌地面時(shí)應(yīng)注意什么?2. How often should floors be scrubbed地面洗滌的頻率是多少？3. Which floors in this hotel should be scrubbed? 個(gè)樓層的地面需要清洗？4. What is the movement when scrubbing the floor?面清洗的方向是什么？5. What do I have to consider when storing the equipment我存放機(jī)器時(shí)應(yīng)注意什么?6. Do I need to report defects to HK or can I