PMBOK指南(第5版)第八章習(xí)題

1、1Which is the characteristic of quality that satisfiesCustomers real needs?A. Conformance to specificationB. Fitness to useC. Safety and environmentD. High Grade 下列哪一項(xiàng)是滿足客戶真正需求的質(zhì)量特性 ?A. 與規(guī)范的一致B. 適用性C. 安全與環(huán)境D. 高等級(jí)2. What is the target goal for defects per million opportunitiesusing Six Sigma?A. 1B. 3

2、.4C. 34D. 1002. 利用六個(gè)西格瑪作為目標(biāo)，那么一百萬(wàn)次機(jī)會(huì)中的缺陷數(shù)目為：A. 1B. 3.4C. 34D. 1003. Three people are responsible for establishing cost of qualitytheories. Crosbyand Juran are two them, and their theories respectively are:A. Grades of quality, fitness for useB. Fitness for use, zero defectsC. Zero defects, fitness f

3、or useD. Cost of quality, zero defects有三個(gè)人分別各自建立了質(zhì)量成本理論。Crosby 和 Juran 是其中兩位。他們的理論分別是：A. 質(zhì)量等級(jí)理論，適用性理論B. 適用性理論，零缺陷理論C. 零缺陷理論，適用性理論D. 質(zhì)量成本理論，零缺陷理論4.You are managing a project in a just in time environment.This will requiremore attention, because the amount of invent in such anenvironment is generally:

4、A. 45%B. 10%C. 12%D. 0%4. 你作為一個(gè)項(xiàng)目經(jīng)理，項(xiàng)目在“零庫(kù)存”的環(huán)境中動(dòng)作。需要特別小心，因?yàn)椤傲銕?kù)存”的 環(huán)境要求庫(kù)存應(yīng)該保持在：A. 45%B. 10%C. 12%D. 0%5.The “ rule of seven as applied to statistical processcontrol charts means that-A、Seven rejects typically occur per thousand inspectionsB、 Seven consecutive points are ascending, descending, or the

5、sameC、At least seven inspectors should be in place for everythousand employeesD、A process is not out of control even though sevenmeasurements fall outside the lower and upper control limits 應(yīng)用在流程控制統(tǒng)計(jì)表中的“七規(guī)則指的是A、 每一千個(gè)檢測(cè)點(diǎn)會(huì)產(chǎn)生 7 個(gè)不符點(diǎn)B、 7 個(gè)問(wèn)題點(diǎn)向上、向下或在同一側(cè)C、 每一千個(gè)員工就應(yīng)有 7 個(gè)質(zhì)檢員D 盡管 7 個(gè)檢測(cè)點(diǎn)都落在上、 下界線控制處， 但過(guò)程仍在控制中

6、6JIT is the concept of:A. Zero defectsB. Zero inventoriesC. 100% inspectionD. Attribute samplingJlT 概念是 :A. 零缺陷B. 零庫(kù)存C. 100%勺檢查D. 屬性油樣7. The theory that 85 percent of the cost of quality is amanagementproblem isattributed to:A. DemingB. KaizenC. JuranD. Crosby質(zhì)量勺成本在 85勺程度上都是一個(gè)管理問(wèn)題，這個(gè)推論是誰(shuí)提出勺？A. Demin

7、gB. KaizenC. JuranD. Crosby8. Most quality problems are caused by:A. lack of caring by the staffB. lack of staff motivationC. lack of management attentionD. specification errors 大多數(shù)質(zhì)量問(wèn)題是由下列哪些因素引起 :A. 員工不夠小心謹(jǐn)慎B. 缺乏對(duì)員工的激勵(lì)C缺乏來(lái)自管理層的關(guān)注D.規(guī)格錯(cuò)誤9. Investment in project quality improvement is most oftenborne

8、by theA. Sponsoring organizationB. Project managerC. Project teamD. Project9. 項(xiàng)目質(zhì)量改進(jìn)的投資主要由誰(shuí)來(lái)承擔(dān)？A. 發(fā)起組織B. 項(xiàng)目經(jīng)理C. 項(xiàng)目團(tuán)隊(duì)D. 項(xiàng)目10. Which chart helps a project manager determine possiblecauses of potentialproblems and actualproblems?A. The 50/50 ruleB. A fishbone diagramC. A control chartD. A Pareto chart1

9、0. 哪種圖表可以幫助項(xiàng)目經(jīng)理判斷引起潛在問(wèn)題和實(shí)際問(wèn)題的原因？A.50/50 法則B.魚骨圖C.控制圖D.帕累托圖11. You are the project manager for a constructioncompanythat is building anew city and county office building in your city. You recentlylooked over theconstruction site to determine if the work to date wasconforming to the requirements and q

10、uality standards. Whichtool and technique of Quality Control are you using?A. Performance measurementsB. InspectionC. SamplingD. Prevention11. 你在一家建筑公司任項(xiàng)目經(jīng)理， 該項(xiàng)目是建造一座新的城市辦公大樓。 你最 近檢查了建筑進(jìn)程以判斷工程進(jìn)度是否符合要求和質(zhì)量標(biāo)準(zhǔn)。 你會(huì)用到下列哪種質(zhì)量控制技術(shù)？A 績(jī)效測(cè)量B 檢查C 取樣D 預(yù)防12 Kaizen is an approach to continuous improvement thatempha

11、sizes-A Customer satisfaction over costB Major advancesC Incremental improvementD Use of quality circles12. Kaizen 是一種旨在不斷提高改善質(zhì)量的方法，它A 強(qiáng)調(diào)客戶滿意度勝于成本B 強(qiáng)調(diào)重大的改進(jìn)C 強(qiáng)調(diào)遞增式改進(jìn)D 強(qiáng)調(diào)運(yùn)用質(zhì)量閉環(huán)13 Quality is:A. meeting and exceeding the customers expectations.B. adding extras to make the customer happy.C. conforming to

12、 requirements, specifications, and fitness ofuse.D. conforming to management s requirements.13. 質(zhì)量是 :A. 滿足和超越客戶的期望B. 鍍金 以便使客戶高興C. 與要求、規(guī)范及適用性一致D. 與管理當(dāng)局的要求一致14A project managerdecides to change the paint color of hisnew hand-held computer to see if thedifferent color providesincreased end-user satisfa

13、ction.In doing this, the project manager is performing a:A. fishbone analysis.B. design of experiments.C. benchmark.D. statistical analysis.14. 一個(gè)項(xiàng)目經(jīng)理決定調(diào)整新的手提電腦的顏色來(lái)分析是否不同的顏色會(huì)增加 最終用戶的滿意度。在做這件事的時(shí)候，這個(gè)項(xiàng)目經(jīng)理執(zhí)行了一個(gè)：A 因果分析B 實(shí)驗(yàn)設(shè)計(jì)C 基準(zhǔn)D 統(tǒng)計(jì)分析15 If the rework of $500000 becameinevitable due to the lackof employee

14、 training and proper production controls,howmuchof this cost is directly attributable to the employees onthe production line?A. 75000B. 25000C. 250000D. 50000015. 由于缺乏員工培訓(xùn)和適當(dāng)?shù)纳a(chǎn)控制， 某生產(chǎn)操作中的缺陷造成返工， 從而 花費(fèi)公司$500000。這一成本中有多少是直接由該生產(chǎn)線的員工造成的?A. $75000B. $25000C. $250000D. $50000016. A control chart shows se

15、ven data points on one side of themean. What should be done?A. nothing, this is not a problemB. tell the customerC. Investigate and find an assignable causeD. this is just the rule of seven and can be ignored16. 控制圖反映出在均值的一側(cè)有七個(gè)點(diǎn)，針對(duì)這種情況，應(yīng)該采取什么措施，A. 不用采取什么措施，根本沒(méi)出現(xiàn)問(wèn)題B.告訴客戶C調(diào)查并找到可歸屬的原因D.這只是七點(diǎn)規(guī)則，可以被忽略17.

16、 When a process is considered to be in control, itA. Need not be adjustedB. May not be changed to provide improvementsC. Shows differences caused by expected evens or normalcausesD. Should not be inspected or reworked for any reason17. 當(dāng)過(guò)程被認(rèn)為處于控制中時(shí)，它A. 不應(yīng)調(diào)整B. 可以不改進(jìn)C反映了由預(yù)期的事件或正常的原因引起的差異D.無(wú)論什么原因都不應(yīng)該被檢

17、查或返工18. The upper and lower control limits in a control chartindicate the:A. boundaries the customer will accept.B. acceptable specification limits.C. acceptable range of variation in the process.D. statistical control points form judging the success or failureof the project.18. 控制圖中的上下控制邊界指出了：A 客戶可

18、以接受的邊界B 可接受的規(guī)格界限C 過(guò)程變量可以接受的范圍D 統(tǒng)計(jì)的控制點(diǎn)用來(lái)判斷項(xiàng)目是成功還是失敗19 Why is quality planned in and not inspected in?A. It reduces quality and is less expensive.B. It improves quality and is more expensive.C. It reduces quality and is more expensive.D. It improves quality and is less expensive.19. 為什么說(shuō)質(zhì)量是計(jì)劃出來(lái)的而非檢查出來(lái)

19、的？A. 通過(guò)計(jì)劃可以降低質(zhì)量并且使用了較少的花費(fèi)B. 通過(guò)計(jì)劃改進(jìn)質(zhì)量而且使用了較多的花費(fèi)C. 通過(guò)計(jì)劃可以降低質(zhì)量而且使用了較多的花費(fèi)D. 通過(guò)計(jì)劃可以改進(jìn)質(zhì)量而且使用較少的花費(fèi)20. Which of the following charts is based on the 80/20 rule?A. The 50/50 ruleB. A fishbone chartC. A control chartD. A Pareto chart20. 下面哪種圖基于 80/20 原則？A 50/50 原則B 魚骨圖C 控制圖D 帕累托圖21. A. project team is in the

20、design stage of a new mountainbike prototype. The team is in theprocess of identifying which type of frame and material willprovide high performance at a lowcost .Which of the following is the MOSTlikely technique usedto determine these variables?A.Benefit/cost analysis.B.Ishikawa diagramC.Design of

21、 experiments.D.System flowchart.21. 項(xiàng)目團(tuán)隊(duì)正處于一種新型越野自行車原型的設(shè)計(jì)階段。 團(tuán)隊(duì)正在確定哪種類 型的邊框和材料將以較低的成本提供較高的性能。 為了確定這些變量， 最可能使用下述哪項(xiàng) 技術(shù)？A.成本效益分析BIshikawa 圖C. 試驗(yàn)設(shè)計(jì)D. 系統(tǒng)圖22. The principal use of a Pareto diagram is to:A. focus attention on the most critical issues.B. quantify risks.C. help predict future problems.D. imp

22、rove risk management.22. 帕累托圖的主要用途在于：A.集中注意力在最關(guān)鍵的問(wèn)題上B.風(fēng)險(xiǎn)量化C 幫助預(yù)見未來(lái)的問(wèn)題D 改進(jìn)風(fēng)險(xiǎn)管理23.Statistical sampling is a method to determine theconformance to requirements for someelement or product of a project. Its greatest advantage is that it:A. Does not require of resourcesB. Is accurate enough with a samplin

23、g of less than 1 %C. Does not require 100 % inspection of the elements toachieve a satisfactory inference of the populationD. Needs to be conducted only when a problem is discoveredwith the end-product or when the customer has some rejects23. 統(tǒng)計(jì)抽樣是一種確定項(xiàng)目某要素或產(chǎn)品符合要求的程度的方法。 這種方法的 最大優(yōu)點(diǎn)是 :A. 不需要資源B. 少于 1

24、%勺抽樣就足夠精確了C.要對(duì)總樣本進(jìn)行滿意的推論，不需要對(duì)要素進(jìn)行100%勺檢驗(yàn)D. 只有當(dāng)發(fā)現(xiàn)最終產(chǎn)品存在問(wèn)題或當(dāng)客戶拒絕接受某些產(chǎn)品時(shí)才有必要進(jìn)行24. From the project perspective, quality attributes:A. Determine how effectively the performing organizationsupports the projectB. Can be subjective or objectiveC. Are specific characteristics for which a product is designed

25、,built. and testedD. B and C24. 從項(xiàng)目角度看，質(zhì)量屬性A. 決定了執(zhí)行組織如何有效地支持項(xiàng)目B. 可以是主觀的或客觀的C是產(chǎn)品設(shè)計(jì)、建造和測(cè)試的具體特性D. B 和 C25 . You are asked to select tools and techniques to implementa quality assurance program tosupplement existing quality control activities. Which of thefollowing would you choose?A. Quality auditsB. S

26、tatistical samplingC. Pareto diagramsD. Trend analysis25. 你被要求選擇工具和技術(shù)來(lái)改進(jìn)質(zhì)量保證程序來(lái)支持目前的質(zhì)量控制活動(dòng)。 你應(yīng)該選擇 下面哪項(xiàng)？A.質(zhì)量審計(jì)B.統(tǒng)計(jì)抽樣C 帕累托圖D 趨勢(shì)分析26. A project manager is worried about the costs on theproject. There is a lot of rework and scrapand inventory costs are rising. If you were a mentor to thisproject manager

27、, what is the BEST advice you could offer?A. Such effects are the nature of the project and not to worryB. Improve quality trainingC. Look at sunk costsD. Look at marginal costs26. 一個(gè)項(xiàng)目經(jīng)理因?yàn)轫?xiàng)目成本問(wèn)題而悶悶不樂(lè)。項(xiàng)目出現(xiàn)了大量的返工和報(bào) 廢，總成本逐 步上升，如果你是這名項(xiàng)目經(jīng)理的指導(dǎo)者，你可以提供最好的建議是？ A 這種情況是項(xiàng)目自然而然的事情，不需要憂慮B 改進(jìn)質(zhì)量培訓(xùn)C 考慮沉沒(méi)成本D 考慮邊緣成本2

28、7 Which of the following approaches to quality improvementis least likely to produce positive results?A. continuous improvementB. increased InspectionC. statistical quality controlD. client tracking process27. 下列哪一種質(zhì)量改進(jìn)方法最不可能產(chǎn)生積極結(jié)果?A. 持續(xù)改進(jìn)B. 增加檢驗(yàn)C. 統(tǒng)計(jì)質(zhì)量控制D. 客戶跟蹤過(guò)程28. The statistical control chart is

29、 a tool used primarily to helpA. Monitor process variation over timeB. Measure the degree of conformanceC. Determine whether results conformD. Determine whether results conform to requirements28. 統(tǒng)計(jì)控制圖是一個(gè)主要用來(lái)幫助A. 監(jiān)控不同時(shí)間的過(guò)程偏差B. 測(cè)量一致的程度C. 決定結(jié)果是否一致D. 決定結(jié)果是否與要求一致29. A project team has invited many of th

30、e projectstakeholders to help them inspect quality on theproject. Which of the following would NOT be an output of thisactivity?A.Quality management planB.Quality improvement.C.Rework.D.Process adjustments.29. 項(xiàng)目團(tuán)隊(duì)邀請(qǐng)了許多項(xiàng)目干系人幫助檢查項(xiàng)目質(zhì)量。 下述哪項(xiàng)不是這種檢查 活動(dòng)的一項(xiàng)輸出？A. 質(zhì)量管理計(jì)劃。B. 質(zhì)量改進(jìn)C. 返工D. 過(guò)程調(diào)整30. Your project h

31、as had a major defect and you have gottenthe project team and the qualityengineers involved in problem analysis. There are threedifferent opinions of what the cause of theproblem might be. In order to get to the toot of the problem youdecide to use a cause-and-effectdiagram. Which of the following w

32、ould BEST describe what thegroup is involved in?A. Perform quality controlB. Plan qualityC. Perform quality assuranceD. Quality analysis.30. 項(xiàng)目出現(xiàn)了嚴(yán)重缺陷， 你將項(xiàng)目團(tuán)隊(duì)和質(zhì)量工程師召集在一起分析問(wèn)題。 關(guān) 于問(wèn)題原因，存在三種不同的看法。 為了研究室問(wèn)題根本原因， 你決定使用因果圖。 下述啊項(xiàng) 能夠最恰當(dāng)?shù)母爬?xiàng)目團(tuán)隊(duì)和工程師正在進(jìn)行的工作？A. 實(shí)施質(zhì)量控制B. 規(guī)劃質(zhì)量C. 實(shí)施質(zhì)量保證D. 質(zhì)量分析31. When a product or

33、service completely meets a customersrequirement:A. Quality is achievedB. The cost of quality is highC. The cost of quality is lowD. Project is a success31. 當(dāng)一項(xiàng)產(chǎn)品或服務(wù)完全達(dá)到客戶要求時(shí)A. 質(zhì)量也達(dá)到了B. 質(zhì)量成本較高C. 質(zhì)量成本較低D. 項(xiàng)目是成功的32. Randomvariance in a process, as measured by thestandard deviation, can be directly redu

34、ced by ;A. Studying scatter diagramsB. Increasing the number of quality inspectorsC. Improving the overall system of productionD. Identifying patterns of variance32. 可以通過(guò)下列哪一項(xiàng)直接減少由標(biāo)準(zhǔn)差衡量過(guò)程中的隨機(jī)偏差 ?A. 研究散點(diǎn)圖B. 增加質(zhì)量檢查員C改進(jìn)整個(gè)生產(chǎn)系統(tǒng)D.確定偏差的形式33. The diagram which ranks defects in order of frequency ofoccurrenc

35、e, using a histogram todepict 100 percent of the defects is called:A. Bar chartB. Critical pathC. Network chartD. Pareto chart33. 按照缺陷發(fā)生的頻率加以排序并用柱狀圖來(lái)描述100%的缺陷，這種方法叫做：A. 橫道圖B. 關(guān)鍵路徑C. 網(wǎng)絡(luò)圖D. 帕雷托圖34. Which quality tool or technique, applied most often inproduct design, helps identify whichfactors might

36、influence specific variables by using statisticalmethods?A. Control chartsB. Design of experimentsC. Six sigmaD. Statistical sampling34. 哪個(gè)質(zhì)量工具或方法最常用于產(chǎn)品設(shè)計(jì)， 使用統(tǒng)計(jì)學(xué)方法幫助識(shí)別哪些參數(shù) 對(duì)特定的變量影響最大？A. 控制圖B. 實(shí)驗(yàn)設(shè)計(jì)C. 六西格瑪D. 統(tǒng)計(jì)抽樣35. Scrap and rework are examples of what type of cost ofquality?A. AppraisalB. Prevention

37、C. Internal failureD. External failure35. 廢品和返工是哪一種質(zhì)量成本的例子？A. 評(píng)估B. 預(yù)防C. 內(nèi)部失敗D. 外部失敗36. Assurance that activities throughout time have conformedto the organization srequirements can be accomplished through the use of:A. Status reports.B. Benchmarking.C. Control charts.D. Project stage gates. 36要保證整個(gè)過(guò)

38、程的活動(dòng)符合組織的需求，可以通過(guò) _實(shí)現(xiàn)？A. 狀態(tài)報(bào)告B. 標(biāo)桿C. 控制圖D. 項(xiàng)目階段關(guān)口37 Warranty and inventory costs are going up causing theproject manager to worry about thecosts of non-conformance. What is the BESTadvice you cangive the project manager?A. Increase scrapB. Increase reworkC. Perform a quality auditD. Look for benchmar

39、ks37保修與庫(kù)存成本正在上升，使項(xiàng)目經(jīng)理很擔(dān)心不合格成本。你對(duì)項(xiàng)目經(jīng)理有 什么建議？A. 增加廢料B. 增加返工C. 執(zhí)行質(zhì)量審計(jì)D. 尋找標(biāo)桿38 The customer wants to know how product quality will beassured on his/her project. You should refer him/her to the:A. Quality policyB. Quality management planC. Product standards and regulationsD. Quality control measurements

40、38. 顧客想知道其項(xiàng)目的產(chǎn)品質(zhì)量如何保障。您應(yīng)向他 / 她談及： A 質(zhì)量政策B 質(zhì)量管理計(jì)劃C 產(chǎn)品標(biāo)準(zhǔn)和規(guī)程D 質(zhì)量控制衡量標(biāo)準(zhǔn)39. The defined limit to the CVis +-10%, the control chart showthat the CV is now 9%, PMshould:A. Continue to monitorB. Take corrective actionC. Perform root cause analysisD. Report to the management39. 定義的成本偏差限度為 +-10%，控制圖顯示 CV 現(xiàn)在是9

41、%，PM 應(yīng)該：A. 繼續(xù)監(jiān)控B. 采取糾正措施C. 執(zhí)行根本原因分析D. 上級(jí)匯報(bào)40. One of the advantages of using control charts is that it tellsyou when to take correctiveaction on the process. Another important result of using controlcharts is that controlcharts ？A. Identify the special causes.B. Tells you when you need not take corr

42、ective action.C. Show how much the defects are costing.D. Show who is responsible for the defects.40. 控制圖的優(yōu)點(diǎn)之一是他能告訴你在過(guò)程中什么時(shí)候采取糾正措施；另外一個(gè) 重要的結(jié)果是控制圖？A. 識(shí)別特殊原因B. 告訴你何時(shí)不應(yīng)該采取糾正措施C. 顯示過(guò)失的成本是多少D. 顯示誰(shuí)是過(guò)失的責(zé)任人41 Which of the following is an example of the cost ofconformance to quality?A. Rework BQuality traini

43、ngC. ScrapD. Warranty costs41. 下列哪項(xiàng)是質(zhì)量的一致成本的例子，A. 返工B. 質(zhì)量培訓(xùn)C報(bào)廢D.擔(dān)保成本42 All of the following are benefits of meeting qualityrequirements except:A. An increase in stakeholder satisfactionB. Less reworkC. Low turnoverD. Higher productivity42. 下列哪項(xiàng)的內(nèi)容不屬于符合質(zhì)量要求而帶來(lái)的收益A. 提高項(xiàng)目干系人的滿意度B. 減少返工C. 降低離職率D. 高的工作效率43In quality planning, stakeholders should be informed of thequality