倉庫管理制度(中英文雙語對照版)倉庫工作職責(zé)與流程

1、File NameVersion No.V1Prepared byPrepared DateApproved byApproved Date倉庫管理制度WAREHOUSE MANAGEMENT SYSTEM1. 目的 PURPOSE為規(guī)范倉庫的日常運(yùn)作，維護(hù)公司資產(chǎn)安全，提高客戶服務(wù)能力。 In order to regulate the daily operation of the products warehouse, maintaining the companys assets security, improve customer service capabilities.2. 適用范

2、圍 SCOPE倉庫Warehouse 3. 名詞解釋 DEFINITIONDN DELIVERY NOTE DC DISTRIBUTION CENTERPP單 PICK & PACK單HK - HONGKONGWDS WAREHOUSE DELIVERY SCHEDULEPENDING區(qū) 不確定的，待處理的區(qū)域4. 倉庫日常管理 Warehouse daily management所有倉庫人員必須嚴(yán)格按倉庫標(biāo)準(zhǔn)操作流程進(jìn)行日常操作，倉庫操作組對當(dāng)日發(fā)生的進(jìn)出存儲作業(yè)數(shù)據(jù)必須是清晰準(zhǔn)確傳遞給數(shù)據(jù)組，做到日清日結(jié)。數(shù)據(jù)組確保系統(tǒng)中產(chǎn)品的進(jìn)出及結(jié)存數(shù)據(jù)的正確無誤。及時(shí)登記電子明細(xì)賬并與系統(tǒng)中

3、的數(shù)據(jù)進(jìn)行核對，確保兩者的一致性。 All warehouse staffs must be strict comply with the standard operating procedures for daily handling. the data of inbound & outbound must be clearly and accurately passed to the data team from inventory team timely. Data team to ensure the system data including IN/OUT and balan

4、ce stock is correct, timely update the e-documents, to check the consistency both in the e-documents and system data. 4.2倉庫數(shù)據(jù)組必須將產(chǎn)品的明細(xì)電子檔放在共享盤，并用中英文分門別類，確保易于查詢。對所有PENDING產(chǎn)品建立相應(yīng)的清晰準(zhǔn)確的跟蹤報(bào)表。 Data team must put e-documents on the sharing disk, to ensure easily accessible (only read for other person). A

5、clear & accurately tracking report to record those “PENDING” products.做好產(chǎn)品的日常核查整理工作，倉庫必須對各類庫存產(chǎn)品定期進(jìn)行檢查盤點(diǎn)，并做到系統(tǒng)、電子賬、物一致。 To do the daily verification & collation work of products, to ensure the system & e-documents data is correct. 4.4倉庫操作組必須依照數(shù)據(jù)組的要求對可疑賬/物數(shù)據(jù)和實(shí)物產(chǎn)品進(jìn)行不定時(shí)盤點(diǎn)，和分類整理，并確保準(zhǔn)確的數(shù)據(jù)信息傳遞給

6、數(shù)據(jù)組。 Inventory team must base on the requirements of data team to check physical stock for those suspicious data, if need.4. 5倉庫的產(chǎn)品分類必須清晰明確，貨架必須牢固整潔。 The product categories must be clear, and racks to be firm and clean. 倉庫產(chǎn)品擺放必須保持整齊、通風(fēng)、干燥、防火、防蟲、防霉、防塵。 Products must be keep neat, ventilation, drying.

7、 Preventing fire, insects, mildew and dust. 4.7倉庫顯要位置需擺放足夠數(shù)量的干粉滅火器，并經(jīng)常檢驗(yàn)滅火哭的壓力表，確保有效備用，倉庫人員應(yīng)能熟練操作滅火設(shè)備。 Warehouse to be placed in a prominent position a sufficient number of dry powder fire extinguishers, and warehouse man should able to skillfully operate fire fighting equipment.倉庫嚴(yán)禁煙火，下班應(yīng)每天檢查門、窗是否關(guān)

8、好，各種電源是否關(guān)閉等（攝像監(jiān)控系統(tǒng)不關(guān)），方能下班。 Prohibited fireworks in warehouse, should check the doors & windows are closed before off work every day, including power supplies except CCTV. 5. 入庫管理 詳見倉庫標(biāo)準(zhǔn)操作流程Inbound management see <<Warehouse standard operation procedure>>5.1產(chǎn)品進(jìn)倉時(shí)，倉庫操作組必須憑送貨PACKING LI

9、ST、新加坡批準(zhǔn)的PACKING LIST辦理入庫手續(xù); 對不合格產(chǎn)品或手續(xù)不齊全的產(chǎn)品，應(yīng)報(bào)告主管后，決定拒收或放置于PENDING區(qū)。 When goods inbound, inventory team must base on the SG approved packing list to handle the inbound process (FDs deliver goods should base on merchandisers confirmed PL) . must report to supervisor when met any unusual.5.2入庫時(shí)，倉庫操作組

10、必須2人前后查點(diǎn)產(chǎn)品的STYLE NO.、COLOR、SIZE、QTY以及產(chǎn)品外觀目視質(zhì)量等項(xiàng)目，如發(fā)現(xiàn)任何與新加坡批準(zhǔn)的PACKING LIST不符的地方，應(yīng)清晰準(zhǔn)確注明在PACKING LIST并簽名交數(shù)據(jù)組，數(shù)據(jù)組應(yīng)立即郵件與相關(guān)同事確認(rèn)，并跟蹤獲得解決。產(chǎn)品在沒有辦理完入庫手續(xù)時(shí)，必須置于PENDING區(qū)。 When receiving, inventory team must be 2 persons to count the income products one by one comply with the approved PL. check the outside appea

11、rance of product, hangtag sticker, polybag sticker, UPC sticker, etc. in case of discrepancy between physical goods and approved PL, must make a clear marks on the PL and pass to data team, then data team will follow up. The products should be putted into the PENDING area before goods has not finish

12、ed the receiving procedure. 5.3 接收產(chǎn)品與批準(zhǔn)的PACKING LIST沒有異常, 非歐洲區(qū)產(chǎn)品必須按區(qū)存儲，歐洲區(qū)產(chǎn)品按產(chǎn)品分類或按相應(yīng)的客戶訂單存儲于貨架。操作組必須在PACKING LIST 標(biāo)識清晰準(zhǔn)確的產(chǎn)品位置，數(shù)據(jù)組錄入相應(yīng)準(zhǔn)確位置于電子檔中。特別的產(chǎn)品必須置于其專屬區(qū)。如土耳其產(chǎn)品，客戶VAKKO. 部分產(chǎn)品還需要進(jìn)行預(yù)分配給一些已經(jīng)付了貨款的客戶或是具有優(yōu)先權(quán)的客戶，它們都應(yīng)該在一個(gè)特別地存儲位置。 Not found discrepancy between physical goods and approved PL, Europe produ

13、cts should go to shelf for store in, and Non-Europe products should store in relative area as per products belongs region. Inventory team must make a clear location for every item on PL, data team input the products location into e-documents. If it is VAKKO goods, must keep in special shelf. Some pr

14、oducts should pre-allocated to relative customer which customer have paid the payment of goods in advance. 5.4 數(shù)據(jù)組必須立即完成數(shù)據(jù)錄入和電子檔的更新做到日清日結(jié)，并和操作組同事一起對當(dāng)天收貨的ITEM進(jìn)行例行盤點(diǎn)，再次核對系統(tǒng)、電子帳數(shù)據(jù)與實(shí)物的準(zhǔn)確性和一致性。 Data team must accurately fulfill the data entry and update e-documents timely, then print out the stock PDF fi

15、le after receiving goods every day, to check the physical stock base on the stock PDF file together.6. 出庫管理 Outbound6.1正常出貨 - 詳見倉庫標(biāo)準(zhǔn)操作流程 Generally outbound see <<Warehouse standard operation procedure>> 數(shù)據(jù)組接到新加坡的PP單，檢查PP單上的相關(guān)信息是否合乎邏輯，并確定需要PICK/PACK的數(shù)量，標(biāo)上貨物存儲位置，然后簽名后發(fā)給操作組以PICK&PACK. P

16、P電子檔也必須按順序及規(guī)則命名后存檔。 Data team received PP list from SG, check those data information on PP, confirmed the pick & pack qty and make products location on PP, print out and pass to inventory team for picking &packing. 操作組執(zhí)行PICK&PACK，當(dāng)發(fā)生找不到貨的情況下，應(yīng)立即告知數(shù)據(jù)組進(jìn)行原因查詢，并最終與數(shù)據(jù)組一起解決問題。執(zhí)行操作時(shí)，必須一人負(fù)責(zé)PICK，

17、另一人負(fù)責(zé)PACK。 Inventory fulfill the pick & pack process, must be a person picking , another packing. 6.1.3 PACK完畢，操作組應(yīng)在PP單上清晰準(zhǔn)確注明什么產(chǎn)品包入哪個(gè)箱，注明該箱總重及該箱L/W/H尺寸，并簽名后交與數(shù)據(jù)組。數(shù)據(jù)組發(fā)現(xiàn)任何不符合規(guī)則的PP，有權(quán)要求其立即改正。操作組開始粘貼地址標(biāo)簽、箱號標(biāo)簽。 Packing finished, inventory team should mark in PP which product in which carton, mark in

18、 PP with DIMS and GW, signature and pass to data team. Must immediately correction when data team found any unusual in PP. inventory team needs to paste the address label, carton no. label and RAOUL logo label, etc. 數(shù)據(jù)組依照操作組填寫的PP單，完成PP單電子檔更新，并歸檔操作組的PP單。數(shù)據(jù)組應(yīng)檢查更新后的PP單的信息是否合乎邏輯，如果有不能滿足訂單的部分，需發(fā)給新加坡確認(rèn)。確認(rèn)

19、后應(yīng)立即在系統(tǒng)創(chuàng)建DELIVERY NOTE, 并與操作組提供PP單核對其準(zhǔn)確性，核對OK應(yīng)立即交與操作組，操作組必須再次與PP單核對，OK，將DN用透明袋裝好貼在隔板上，并裝入第一箱中。 Data team update the e-PP sheet and filed those hardcopy PP list. If there is part does not meet the demand of order, to be sent to SG to confirm. Check its accuracy base on the PP after create DN. Invento

20、ry team check again the DNs accuracy base on the PP, then put the DN into a transparent bag, then paste this bay on the top cardboard of 1st carton. 所有PP單完成包裝，數(shù)據(jù)組應(yīng)立即打印一份有其簽名的SELF-QA SHIPMENT CHECKLIST給操作組，同時(shí)數(shù)據(jù)組應(yīng)安排運(yùn)輸出貨。操作用該“自檢檢查清單“檢查所屬客戶的箱數(shù)、包裝外觀、標(biāo)簽等有沒有錯(cuò)誤或遺漏，并按客戶或地區(qū)整理好。操作組檢查并填充好檢查清單放置于白板，以便于信息共享和監(jiān)督。出貨

21、后，操作組應(yīng)將該文檔歸檔。 All of PP list has been finished package, data team print out a SELF-QA SHIPMENT CHECKLIST and pass to inventory team for shipment check. At same time, prepare the shipment documents and arrange forwarder pick up goods.6.2 物料出庫和退貨 Material/products issue and products return. 物料出庫必須具有郵件

22、申請或其他合理申請，并獲得運(yùn)作經(jīng)理的批準(zhǔn)，并有相關(guān)發(fā)料文檔歸檔。 Material/product issue must got managers approval and relative email as a record, warehouse must file related documents with handlerssignature 退貨必須獲得相關(guān)人的批準(zhǔn)，方可安排退貨。數(shù)據(jù)組還必須確定相應(yīng)的運(yùn)輸成本背負(fù)對象，若因客戶原因，需提交原件給深圳財(cái)務(wù)，然后CHARGE 給客戶。 Return goods able be arranged after got manager or S

23、Gs approval, and relative email as a record. If the return is not our companys requirement, warehouse need to confirm that which party bear the transportation cost, then submit the original bill to SZ finance to charge to relative party.7. 報(bào)表及其他管理Report management7.1 數(shù)據(jù)組必須每天下班前發(fā)出WDS和相關(guān)的來貨PACKING LIS

24、T，存檔來貨系統(tǒng)錄入前后的收貨PDF文檔。 Data team must send out WDS and relative PL before off work every working day, file all documents. 7.2 出貨后，數(shù)據(jù)組需發(fā)出SO_DELIVERY_SCHEDULE報(bào)表, 運(yùn)輸商提走貨后，應(yīng)發(fā)郵件通知HK同事。 Data team must send out SDS to HK once have finished Europe shipment, and email inform HK after forwarder truck left our

25、warehouse. 7.3 數(shù)據(jù)組必須每天下班前填充倉庫DASHBOARD電子檔。 Data team must fill in DASBOARD e-document before off work every day.8. 盤點(diǎn) 詳見FD倉庫盤點(diǎn)程序Stock take see<<FD warehouse stock take procedure>>9. 記錄 record所有文檔必須有整齊的、可追溯的、清晰準(zhǔn)確的簽名文檔，及共享的電子檔。 All documents must be neat and traceable, clear and accurately

26、 with signature, and save on ftp server.10. 安全管理 safety & security management 10.1 所有的操作必須首先保證人身安全，產(chǎn)品安全。 All of operation must ensure personal safety and product safety. 10.2 主管必須保持每天至少兩次關(guān)于安全的巡視，特別是剛上班，及下班時(shí)應(yīng)巡視門窗是否有效關(guān)閉、電源、消防裝置和其他安全隱患等。 Supervisor must keep at least twice per day tour on security,

27、 especially just to go to work and off work, to inspect windows, doors, fire service installations and other security risks, etc. 10.3 倉庫每個(gè)人都有責(zé)任制止無關(guān)的人進(jìn)入倉庫。 Everyone has the responsibility to stop the unrelated people into the warehouse. 11. 工具設(shè)備管理和成本控制 Tools/equipment management and cost control 11.

28、1 必須合理的使用倉庫工具及設(shè)備，包括電腦、打印機(jī)及其他辦公設(shè)備。 Must be reasonable use existing tool and equipment, including trolley, PC, printers and other office equipment. 11.2 倉庫所有人必須有意識的節(jié)省成本。比如離開就關(guān)燈，關(guān)電腦，關(guān)空調(diào)；倉庫內(nèi)部需要打印文檔需用一面有字一面空白的紙張；文檔打印前必須預(yù)覽并只打印需要的部分。 All must be conscious of the warehouse cost. Such as leaving should off t

29、he lights, shut the PC, turn off air-condition; if need to print the internal document, should use the recycle paper(a side blank) ; must preview before print document and only print the part you need, does not print out, if not necessary. 11.3 因公司產(chǎn)品很多都是采用空運(yùn)，為了節(jié)省運(yùn)輸成本，在保持專業(yè)包裝水準(zhǔn)的情況下，最小、最少的紙箱包裝好產(chǎn)品。 In

30、order to save transportation costs, while maintaining standards of professional packing, we try to use minimum cartons to pack products. 12. 考勤和業(yè)績 Attendance and performance12.1 倉庫工作時(shí)間為每周一至周六的上午9點(diǎn)至18點(diǎn)。如需請假，必須事先獲得批準(zhǔn)。 Warehouse working days are from Monday to Saturday, working time from 9:00am to 6:00

31、pm. must got approval before leave. 12.2 有時(shí)工作需要加班，不得無故缺席。 Sometimes needs to work overtime, no undue absence.12.3 工作出現(xiàn)錯(cuò)誤或失誤，將由CORRECTIVE ACTION REQUEST記錄在案。 Errors or mistakes in the work will be recorded by ONE POINT LESSON or CORRECTIVE ACTION REQUEST12.4 積極的工作態(tài)度，較強(qiáng)的工作能力，很強(qiáng)的工作責(zé)任心將是績效評估的重要部分。 Posit

32、ive attitude, strong ability to work, a strong sense of responsibility is an important part of performance evaluation. 13. 溝通與報(bào)告 Communication & Report保持緊密及時(shí)的溝通是必須的，當(dāng)遇到任何懷疑或不確定的，必須立即報(bào)告給直接主管。To keep closely and timely communication is necessary, when faced with any doubt or uncertainty, must repo

33、rt to supervisor immediately.14. 工作崗位職責(zé) Job Responsibilities14.1 倉庫主管工作職責(zé)Warehouse Supervisor Job Responsibilities1.）確保倉庫運(yùn)作正確的，有效率的進(jìn)行（接收/儲存/揀貨/發(fā)料/包裝/出貨）；特別在數(shù)據(jù)準(zhǔn)確性方面； Make sure warehouse operation is correct, efficient to process(receiving / storage / picking / issue / packing / shipping);especially i

34、n data accuracy.2.）建立、規(guī)范、改進(jìn)倉庫管理流程及體系，包括信息傳遞/知識共享； Establish, improve warehouse operation procedures, including transfer of information and knowledge sharing.3.）倉庫安全防護(hù)，設(shè)備工具管理； Warehouse products security, equipment & tools management.4.）員工培訓(xùn)/考核/績效評估，包括在職培訓(xùn)和認(rèn)證程序； Staff training, performance evalua

35、tion, including on line training and assessment.5.）與公司內(nèi)外客戶的溝通與協(xié)調(diào)； Communicating and coordinating with relative internal and external customer.6.）現(xiàn)場管理的督導(dǎo)，監(jiān)控檢查各項(xiàng)制度及操作程序的執(zhí)行情況； On-site supervision, monitoring and inspecting the implement status of operation procedure and system.7.）需求變化的應(yīng)急管理；成本控制； Emerge

36、ncy management for changes in demand; cost control;8.）接受并完成公司領(lǐng)導(dǎo)指派的其他工作。 Receive and complete other work assigned by the leadership.14.2 倉管員工作職責(zé)Warehouse keeper Job Responsibilities1.）負(fù)責(zé)倉庫日常的接收/儲存/揀貨/發(fā)料/包裝/出貨工作； Responsible for daily warehouse receiving / storage / picking / material issue / packagin

37、g/ shipping work.2.）遵守各項(xiàng)規(guī)章制度，嚴(yán)格按相關(guān)操作程序進(jìn)行收發(fā)貨； Compliance with the rules an regulations, to be strict comply with the relevant operation procedure to work.3.）倉庫的安全工作，產(chǎn)品/設(shè)備/工具的保管防護(hù)工作； Warehouse security, product / equipment / tools protection work.4.）作業(yè)單據(jù)信息的及時(shí)準(zhǔn)確清晰的傳遞，操作中異常情況的反饋和報(bào)告； Timely and accurately transfer the work information and bill, feedback result and reporting anomalies in daily oper