人際溝通與組織溝通技能英文版

1、Interpersonal Communication and Organizational Communication SkillsByZheng Qiang-guoCommunication Principles Purposes of Communication To reduce management fuzziness and improve management efficiency To Improve relationships within organization and mobilize enthusiasm of subordinates To ensure the s

2、mooth of information flow and improve the speed of information flowCommunication PrinciplesWhat is communication?Communication is a process which informationthrough a certain symbol carriers passed from sender to receiver between individuals or groups,and gets understood and taken actions.Communicat

3、ion PrinciplesCommunication Process Model information transfer channelsCommunication Principles Effective Communication ConditionsRecipients can receive complete information and properly understand the informationMessage sent should be complete and accurateRecipients is willing to take actions in an

4、 appropriate way according to information passedCommunication PrinciplesCommunication WaysOral Communi-cationWriting Communica-tionNon-verbal Communi-cationElectronic communic-ationCommunication PrinciplesOral Communication-MeetingsCommunication Principles Electronic Media-Computers and Networkuse c

5、omputers properlytreat network properlyCommunication Obstacles人際溝通中人際溝通中的主要障礙的主要障礙5 2 3 4 1 Communication Obstacles人際溝通中人際溝通中的主要障礙的主要障礙5 1 2 3 4 Subjectivity and Selectivity of Looking at ThingsSubjectivity and Selectivity of Looking at ThingsSubjectivity and Selectivity of Looking at ThingsSubjecti

6、vity and Selectivity of Looking at ThingsCommunication Obstacles main obstacles in interpersonal communicationcultural factor5 2 selective perception3 emotional impact4 defensive attitude1 individual perception errorCommunication ObstaclesMain communication obstacles in unitsinformation overloadtime

7、 stressorganization atmosphere Information filteringlack of feedbackCommunication ObstaclesSuggestion:The information subordinates presented to superiors needs to be sort out 信息泛濫信息超載時(shí)間壓力organization atmosphere Information filteringlack of feedbackinformation overloadCommunication Obstaclesinformati

8、on overload時(shí)間壓力組織氛圍Information filteringlack of feedbacktime stressimportanturgent1234溝通中的障礙溝通中的障礙Suggestion:information overloadtime stress組織氛圍信息過濾lack of feedbackorganization atmosphere Communication Obstacleschairman 100%general manager 80%regional manager 60%branch manager 40% section chief 20%i

9、nformation overloadtime stress信息過濾缺乏反Information filteringCommunication Obstaclesinformation overloadtime stress信息過濾缺乏反Information filteringCommunication Obstaclesinformation overloadtime stress信息過濾缺乏反Information filteringCommunication ObstaclesInformation filteringCommunication Obstaclesinformation

10、 overloadtime stressorganization atmosphere 信息過濾缺乏反饋lack of feedbackWhether or not you adopt subordinates opinions, you should give them feedback timely.Effective Communication Principles7C principleWhat is effective communication?What is effective communication? Overcome Communication Obstacles How

11、 to improve interpersonal communication skills?Overcome Communication Obstacles How to improve interpersonal communication skills?Overcome Communication Obstacles How to improve communication skills in the organization？horizontal communicationVertical communicationcross communicationUpward Communica

12、tion SkillslBe activelGet answers prepared before the you ask for instructions and try to give your boss a multiple-choice instead of essay questionslHave sufficient evidence when you try to persuade otherslChoose proper time , place and manner to communicateDownward Communication SkillsSource of po

13、wer ：l reward powerl coercive powerl legitimate powerl expert weight l appeal rightsofficial power Downward Communication SkillslBe active in contacting with subordinates and achieve communication trustlAllow subordinates first mistakes and inhibit emotional reactionlProvide methods and pay attentio

14、n to the processlKeep active in listening and give constructive feedbackHorizontal Communication Skillscooperationinitiative humility empathywin-winHow your boss regard you? -seven recommendationslAutomatically report work progresslet your let your superior knowsuperior knowlInsider superiors questi

15、ons-make your make your superior superior assuredassuredlEnrich yourself , work hard and understand superiors words-make your make your superior superior at at easeeaselAccept the criticism and do not make the same error three times -make your boss save trouble-make your boss save troublelActively help your colleagues when you are not busy-make your -make your boss effectiveboss effectivelUncomplainingly accept the task- -make your boss satisfiedmake your boss satisfiedlInitiatively propose improvem