旅發(fā)會(huì)禮儀人員培訓(xùn)資料—英語資料.doc

常用接待英語主講：李蒙I. PART ONE: GREETINGSUseful ExpressionsGreetings ResponsesGood morning/afternoon/eveningGood morning/afternoon/evening.How are you (getting on)? Fine, thanks. And you?How are things with you? Oh, not (too) bad. And you?Hows life/everything with you? Quite well, thank you. Very well, thanks.Hows it going, then? Just fine. Just so so.Not very well.Notes:1. Good morning.早晨好，早安（中午12點(diǎn)前用）?；卮饡r(shí)用同樣的話。Good afternoon.下午好。（下午5點(diǎn)前用）。回答時(shí)用同樣的話。Good evening. 晚上好。（下午5點(diǎn)后用）。回答時(shí)用同樣的話。2sir 先生。對(duì)不知姓名的單個(gè)男賓客的稱呼。對(duì)不知姓名的單個(gè)女賓客稱呼madam(夫人，女士，小姐)，放在句末。 如：Good morning, sir. Good afternoon, madam. Yes, sir. Yes, madam. madam 既可用于已婚婦女，亦可用于未婚女子。 注意：當(dāng)有數(shù)位男賓客時(shí)應(yīng)稱呼gentlemen, 不可稱sirs當(dāng)有數(shù)位女賓客時(shí)應(yīng)稱呼ladies, 不可稱madams.3對(duì)于了解姓氏的客人應(yīng)稱呼其姓氏。西方人認(rèn)為A guests name is music to his ears.在異國他鄉(xiāng)聽到有人稱呼自己的姓名倍感親切。Mr先生，冠于男子之姓（或姓名）之前的稱呼。 如：Mr (Henry) Green（亨利。）格林先生。亦可冠于職務(wù)之前。 如：Mr President總統(tǒng)先生。 Mrs夫人，太太。冠于已婚女子之姓（或姓名）之前的稱呼。 Miss小姐。冠于未婚女子之姓（或姓名）之前的稱呼。 Ms女士。冠于不明婚姻狀況的女子之姓（或姓名）之前的稱呼。 Mr, Mrs, Miss, Ms均不可冠于名字之前。如：Mr David, Mrs Kath, Miss Jane, Ms M均為易犯的錯(cuò)誤。II. PART TWO: INTRODUCTIONUseful Expressions1. Introducing people-Allow me to introduce to you.-May I introduce to you?-Let me introduce to you.-Id like you to meet2. When being introduced-How do you do, Mr-(Im) glad to know you, Mr-(Im) very glad to meet you.-(Im) pleased to meet you.-(Its) nice to meet you.-Its a pleasure to meet you.3. Self-introduction-May I introduce myself? Im-Let me introduce myself. Im-Hi. My name is-How do you do? My name isNotes: introduction 介紹。西方人在介紹人們互相認(rèn)識(shí)時(shí)通常是：把一般的人介紹給你所尊重的人（通常老人和婦女是受尊重的）。因此應(yīng)遵循下列原則： a.將男子介紹給女子； b.同性別時(shí)，將年齡較輕的介紹給年齡較大的，將一般的人介紹給重要的人； c.將未婚女子介紹給已婚女子； d.將兒童介紹給成年人。III. PART THREE: PARTINGUseful Expressions1. Goodbye (Bye-bye). 再見2. Good night. 晚安。3. See you (later, tomorrow etc.) 回頭見 （再見，明天見等）4. So long. 再見。5. All the best! 萬事如意！6. Good luck! 祝您順利，一路平安！7. Take care! 保重！8. Have a nice trip. 一路順風(fēng)。9. We hope to see you again. 希望能和您再相逢。10. We are looking forward to another chance to serve you. 期望再有機(jī)會(huì)為您服務(wù)。IV. PART FOUR: THANKS AND RESPONSESUseful Expressions1. When a guest thanks you-You are (most) welcome. 不用客氣；不用謝。（美國用法）-Thats all right. （英國用法）-Glad to be of service. 很高興能為您效勞。 （英國用法）-My pleasure. (With pleasure. Its a pleasure.) 很高興為您服務(wù)。（英國用法）2. When a guest offers you something-No, thank you. Youre very kind.-Its very kind of you .But no, thank you all the same.3. When you thanks others-Thanks (a lot).-Thank you (very much, ever so much).-Thank you for your-Im very grateful to you.V. PART FIVE: APOLOGIESUseful ExpressionsExpressions ResponsesIm sorry. Thats all right./Not at all.Excuse me. Sure./Certainly.Pardon me. Thats all right.VI. PART SIX: ASKING THE WAYBasic expressions for giving directionsB is next to A. A is next to B. A B B is between A and C. A B C D is on top of E. D E is under D. E Behind（在。后）- in front of（在。前）over here（在這里）- over there（在那里）above（在。上）-below（在。下）Useful Expressions1. Can you tell me the way to the Banquet Hall, please? 能告訴我去宴會(huì)廳的路嗎？The bellman will show you the way. 侍者會(huì)為你指路。2. Could you direct us to the Coffee Shop? 你能帶我們?nèi)タХ葟d嗎？Yes, Ill show you the way myself. 是的，我會(huì)親自帶你們?nèi)ァ?. We are looking for the 我們正在找。Its on the 2nd floor beside the 它在2樓挨著。4. Is this the right way for the flower shop? 這是去花店的路嗎？Yes, it is. Along the corridor, past the bar. You will find it on the right. 是的，沿著這條走廊，路過酒吧，就在你的右手邊了。5. Im looking for Conference Room No.2. 我在找2號(hào)會(huì)議室。Its facing the open lounge. Along to your right, past the elevators and up the stairs. 它正對(duì)著休息室?？坑易撸愤^電梯并上樓。6. Am I going the right way for the health club? 我想去知道去健身俱樂部的路？Along the corridor to your right. Turn left, go down the stairs, and out into the yard. 沿著你右邊的走廊走，左轉(zhuǎn)，下樓，再走出這個(gè)院子。7. Shall I draw you a map? 我為你畫個(gè)地圖吧？ 8. I think it is better to take a taxi, sir. 先生，我認(rèn)為這比坐出租車好。9. Shall I write down the directions for the taxi driver? 我把路線畫給出租車司機(jī)，好嗎？10. When you return to your hotel, please show this hotel card to the taxi driver. 當(dāng)你想回酒店的時(shí)候，就把這張酒店卡給司機(jī)看。VII. PART SEVEN: ASKING TIME AND DATESUseful Expressions A. Asking and giving timea. 05:10 -Could you tell me the time, please? 你能告訴我現(xiàn)在幾點(diǎn)了嗎？ -Certainly. Its ten past five. 好的，五點(diǎn)十分。b. 05:30 -Whats the time? 幾點(diǎn)了？ -Its half past five. 五點(diǎn)半。c. 09:25 -Do you have the time? 你有時(shí)間嗎？ -Surely. Its nine twenty-five. 當(dāng)然，九點(diǎn)二十五。d. 11:00 -Have you got the time, please? 你有時(shí)間嗎？ -Its 11 oclock. 十一點(diǎn)。e. 07:20 -You know the time? 你知道時(shí)間嗎？-Its twenty past seven. 七點(diǎn)二十。f. 01:30 -Whats the time by your watch? 你的手表幾點(diǎn)了？ -Its half past one. 一點(diǎn)半。g. 08:15 -Time? 幾點(diǎn)？ -Its a quarter past eight. 八點(diǎn)十五。h. 11:07 -What time is it, please? 請(qǐng)問幾點(diǎn)了？ -Seven minutes past eleven. 十一點(diǎn)七分。 B. Asking date （問日期） a. When for? b. For which date, please? c. Which date would that be?VIII. PART EIGHT: MAKING A CALL1. Hello! May I speak to ? 喂，請(qǐng)找一下2. This is speaking. 我就是3. Who is calling/ speaking, please? 請(qǐng)問您是哪一位？4. Hello, isin? 喂，請(qǐng)問在嗎？5. is out. May I take a message? 不在，需要留話嗎？6. I hope I didnt wake you up. 沒把你吵醒吧？7. Sorry to have waked you up. 抱歉把你吵醒了。8. I am sorry to have called you this early. 對(duì)不起這么早打擾你。9. Theres a call for you. 有你的電話。10. Its for you. 你的電話。11. is on another line. 正在與別人通話。12. Hold the line, please. 請(qǐng)先別掛。13. Sorry to have kept you waiting. 不好意思，讓您久等了。14. Are you still here? 你還在嗎？15. Please tell him that I called. 請(qǐng)告訴他我來過電話。16. Will you tell her to call me back? 看到她讓她給我打過來好嗎？17. Can I reach you at this number? 打這個(gè)號(hào)碼能找到你嗎？18. Dont forget to call me. 別忘了給我打電話。19. Call me later, wont you? 打電話給我，好嗎？20. Ill call you. 我會(huì)打給你的。21. Give me a call tomorrow. 明天打電話給我。22. Call me anytime. 什么時(shí)候打給我都行。23. Ill call you soon. 我會(huì)很快打給你的。24. The line is busy. 電話占線。25. Louder please, I cant hear you. 請(qǐng)大聲點(diǎn)，我聽不清楚。26. Ill hang up now. 我掛電話了。27. Im sorry I wasnt in when you called. 很抱歉你打電話時(shí)我不在。28. I didnt recognize your voice. 我沒聽出你的聲音。29. Just a moment, please. 請(qǐng)稍等。30. I call you several times, but there was no answer. 我打了幾次電話，但總沒人接。IX. PART NINE: SOME USEFUL SENTENCES OF RECEPTION1.-How do you do? 你好！ -How do you do. 你好！2.-How are you? 你好嗎？ -Fine, thank you. And you? 我很好。你呢？ -Im fine, too. 我也很好。3.-Nice to meet you. 很高興見到你。 -Nice to meet you, too. 我也一樣。4. Welcome to China /Sichuan /Yibin. 歡迎您到中國/四川/宜賓來。5. I hope youll enjoy your stay here. 希望您在這兒過得愉快。6. -Thank you. /Thanks. /Thanks a lot. 謝謝。-Not at all. /Youre welcome. /Its my pleasure. 不客氣。7.-Im sorry to bother /disturb you. 很抱歉打擾您了。 -Thats all right./Not at all./ It doesnt matter. /Never mind. 沒關(guān)系。/不必介意。8. May I introduce myself? Im 請(qǐng)?jiān)试S我自我介紹一下, 我叫9. Allow me to introduce to you. /Let me introduce to you. 請(qǐng)?jiān)试S我把介紹給您。10. May /Can I help you? 我能為您作些什么嗎？ What can I do for you? Is there anything I can do for you?11. Please mind your head. 小心碰頭。12. Please mind your step. 小心路滑。13. Ill show you to the Front Desk. 我?guī)デ芭_(tái)。14. This way, please. 請(qǐng)這邊走。15. Sorry, the power is off. 對(duì)不起，停電了。16. Just a moment /minute, please. 請(qǐng)稍等。One moment /minute, please.17. Thank you for waiting. 謝謝你的等待。18. May I have your name /address/ phone number, please? 請(qǐng)問您的名字/地址/電話號(hào)碼？19. How do you spell that, please? 請(qǐng)問怎么拼寫？20. The total cost would be 總價(jià)是21. Theres a 10% reduction. 打九折。22. Our hotel is a 4-star hotel. 我們的酒店是四星級(jí)的。23. You pay the rate of a 4-star hotel but get 5-star service. 您只需花四星級(jí)酒店標(biāo)準(zhǔn)的錢，就能享受五星級(jí)的服務(wù)，24. May I see your ID card? 我能看看你的身份證嗎？25. Could you fill out the form, please? 請(qǐng)?zhí)顚懸幌逻@張表格。26. Could you sign your name here, please? 請(qǐng)?jiān)谶@兒簽名。Sign here, please.27. -How would you like to pay? 請(qǐng)問您怎樣付款？-Pay in cash. /By credit card. 付現(xiàn)金。/信用卡付帳。28. Heres your receipt. 這是您的發(fā)票。29. Heres your room card /key. Your room is 508 on the 5th floor. Just a moment please, a bellman /porter will show you to your room. I hope you will enjoy your stay.這是您的房卡/鑰匙。您的房間是五樓的508號(hào)房。請(qǐng)稍等，門童會(huì)帶您去您的房間。希望您住店愉快！30. Could you please show me your room card? 請(qǐng)出示您的房卡。31. May I show you to your room? 我?guī)椒块g，好嗎？32. After you, please. 您先請(qǐng)。33. Im very glad to be of service to you. 很高興為您服務(wù)。34. Im at your service. 隨時(shí)為您服務(wù)。35. Ill do it for you now. 您的事我馬上就辦。36. Its my duty. 這是我該做的。37. If we have any shortcomings, please point. 照顧不周的地方，請(qǐng)多多指教。38. Sorry to have kept you waiting. 對(duì)不起讓您久等了。39. Im sorry, its my fault. 對(duì)不起，這是我的錯(cuò)。40. Please excuse me for coming too late. 請(qǐng)?jiān)徫襾硗砹恕?1. Im sorry I was so careless. 對(duì)不起我太大意了。42. Please follow me. 請(qǐng)跟我來。43. -May I come in? 我能進(jìn)來嗎？-Come in, please. 請(qǐng)進(jìn)。44. Go straight. / Keep going. 往前直走。45. Please go down to the lobby here. 請(qǐng)從這兒下去到大廳。46. Turn left at the first corner. 在第一個(gè)路口左轉(zhuǎn)。47. Its very kind of you, sir. But we dont accept tips. Thank you all the same.先生，您太客氣了，但我們不收小費(fèi)。同樣要謝謝您。48. May I help you with your luggage? 我?guī)湍嵝欣詈脝幔?9. I can manage it. Thank you. 我自己能行，謝謝。50. Im afraid you can not smoke in this room. 這間房里不能抽煙。51. We hope to see you again. 希望我們能再見。L52. Are you ready to order now? 可以為您點(diǎn)菜了嗎？53. Will this table be all right? 坐這兒好嗎？54. Would you mind sitting by the window? 坐靠窗的位置好嗎？55. Ill bring you the menu. 我給您拿菜單。56. Im sorry that table is already reserved. 抱歉那張桌子已經(jīng)預(yù)定了。57. Would you like something to drink? 想喝點(diǎn)什么飲料？58. Todays special is_ (Beijing roast duck) 今天的特色菜是（北京烤鴨）59. Weve got a set menu. 我們提供套餐。60. The _（Beggars chicken）is very delicious. （叫化雞）非常美味。61. Im sorry, there isnt any left. 對(duì)不起，你要的菜沒有了。62. Im sorry, Ill give you another one. 對(duì)不起，另上一份。63. Ill be right with you. 我馬上就來。64. Its prepared in front of you.這個(gè)菜是當(dāng)您的面做的。65. We are open 24 hours.我們通宵營業(yè)。66. The business hours are from until營業(yè)時(shí)間從到67. What size do you want? 您要多大尺寸的？68. What material do you want? 您想要什么材料的？69. Its the latest fashion. 這是最新的款式。70. We are out of them today. 這貨今天沒有了。71. They are 20 yuan each. 每個(gè)20元。72. We have many handcrafts with Chinese type, cloisonn vases, Chinese traditional paintings. Are these all right? 我們有許多有中國特色的手工藝品：景泰藍(lán)花瓶，中國畫。這些好嗎？73. Welcome to our music teahouse. 歡迎您來音樂茶座。74. Is this seat be all right? 坐這兒好嗎？75. We have many kinds of soft drinks, cakes and snakes. 我們供應(yīng)各種軟飲料，糕點(diǎn)和小吃。76. Enjoy your tea, sir. 先生，請(qǐng)用茶。77. Its well worth the money. 物有所值。78. How is this? 這個(gè)怎么樣？79. Have some teas (coffee), please. 請(qǐng)用茶（咖啡）80. Is there anything else? /Anything else? 還有別的什么事嗎？81. Thanks for your kindness. 謝謝您的好意。82. Im extremely sorry to hear that.我很遺憾聽到這些。83. Which would you prefer? 你喜歡哪一個(gè)？84. Pardon me, sir.先生，請(qǐng)?jiān)彙?5. Thank you for advice. 謝謝您的提醒。86. I do apologize. 我很抱歉。87. Its my pleasure to have you.能夠和您在一起我感到很愉快。88. Please come this way. 請(qǐng)這邊走。89. Its very kind of you to say so. 十分感謝您這樣說。90. May I ask where you are from? 請(qǐng)問你從哪兒來？91. Do you need a wake-up call in the morning? 您早晨要電話叫醒嗎？92. What kind of tea would you like? Green tea or black tea? 您要什么茶？綠茶還是紅茶？93. Ladies and gentlemen: it is a great pleasure to have you all here. 女士們先生們：很高興大家的光臨。94. Id like to extend a warm welcome to you on behalf of our municipal government. 我謹(jǐn)代表市政府對(duì)各位的到來表示熱烈歡迎。95. I want to take this opportunity to express our thanks for the kind support and close cooperation to our friends. 我想借此機(jī)會(huì)對(duì)朋友們的熱心支持和互相協(xié)作表示感謝。96. Now let me propose a toast. 現(xiàn)在我提議大家干杯！97. To your kind help! 為你們的真誠相助干杯！98. To the health of all! 為我們?cè)谧魑坏慕】蹈杀?9. Cheers! 干杯！100. Im afraid I must be going now. 我想我必須走了。101. Im so happy you enjoyed it. 我很高興你喜歡。102. Ive got to leave now. 我不得不走了。103. Please accept my best wishes and sincerest wishes. 請(qǐng)接受我最美好，最誠摯的祝愿！104. Long time no see. 好久不見。105. Did you have a nice trip? 您這一路還順利吧？106. Thank you for reminding me. 謝謝你提醒我。107. Warm regards and best wishes. 致以親切的問候及良好的祝愿。108. Wish you good health and happiness. 祝你身體健康，幸?？鞓贰?09. If theres anything further that I can do for you, please dont hesitate to ask. 如果還有什么事我可以為您做，請(qǐng)不要客氣的提出來。110. How time flies! 時(shí)間過得真快！111. Its so thoughtful of you to give me such valuable advice. 你給我提出了如此寶貴的建議，考慮的真是太周到了。112. If there is anything else I can do for you, just tell me. 如果有其他需要我做的，請(qǐng)告訴我。113. Lovely weather, isnt it? 天氣不錯(cuò)，是不是？114. I hope youll have a wonderful time here. 希望您在這兒度過一段美好的時(shí)光。115. Its a pity that you are leaving so soon. 您這么快就要走了，真遺憾阿！116. Were sorry that you couldnt stay longer. 真遺憾您不能多呆幾天。117. I just come to let you know that all the arrangements have been made. Is there anything I can do for you before you depart? 我來告訴您一切準(zhǔn)備就緒。您啟程之前，需要我?guī)兔ψ鍪裁磫幔?18. Dont worry about it. 請(qǐng)別擔(dān)心。119. In China there are eight major cuisines, among them Sichuan food, Beijing food, and Guangdong (Canton) food are the most famous. 中國有八大菜系，其中川菜，京菜，粵菜是最有名的。120. Sichuan food is spicy and hot, Canton food is crisp and light, Beijing food is heavy and spicy, and Shanghai food is oily and sweet. 四川菜麻辣濃香，廣東菜香脆清淡，北京菜味重麻辣，上海菜油多味甜。121. Heres the shrimp with eggs, please help yourself. 這是芙蓉蝦仁，請(qǐng)品嘗。122. Chinese food is the most delicious in the world. 中餐是世界上最佳的美味。123. Sichuan food features a wide range of ingredients, and most of them are farm-fresh vegetables. Chili broad-bean sauce and pepper have always been the main ingredients. 四川菜選材廣泛，大多是新鮮蔬菜，素以豆瓣醬和辣椒為主要原料。124. Do you wish to order your salad now or later? 甜食您是現(xiàn)在吃呢還是待會(huì)兒？125. What kind of dressing would you like on your salad? 您點(diǎn)的色拉加些什么調(diào)料？126. How do you want your steak served? 牛排要什么火候的？127. Would you like it rare? 您喜歡做的生一點(diǎn)嗎？128. Storehouse of Heaven 天府之國129. It is easy to climb to heaven than take the Sichuan Road. 蜀道難難于上青天。130. Lets stay here for a while and enjoy the sight here. 我們?cè)谶@里多待一會(huì)兒，欣賞一下這里的風(fēng)景吧。131. Banboo Sea is the most famous summer resort in Yibin for its beautiful landscape and pleasant climate. 竹海是宜賓最著名的避暑勝地，這里風(fēng)景優(yōu)美，氣候宜人。132. It will do us a lot of good to go on a hiking.徒步旅行可讓我們受益匪淺。133. The air is so fresh, not like the downtown smog-filled air. 這兒的空氣清新，哪像市區(qū)里混合著煙霧的空氣。134. There are various kinds of ancient old trees and enchanting flowers. And the birds are singing merrily. 這兒有各種古樹和醉人的花香，鳥兒在歡快的歌唱。135. Do you like this type of tea? 您喜歡這種茶葉嗎？136. Its very popular here. 這種東西在我們這里非常流行。137. Please try it on. 請(qǐng)?jiān)嚧┮幌隆?38. Here you are. 給您。139. They are very good for the price. 就價(jià)錢來講，這些貨可以說是物有所值。140. Ill choose the best one for you. 我來給您挑一個(gè)最好的。141. You have good taste indeed. 您真有眼力。142. Please handle them with care. 請(qǐng)小心輕放。143. Watch your steps. 您走好。144. Thank you for shopping in our store. Please come again. 感謝光臨，請(qǐng)下次再來。145. Our car is waiting outside. Lets go. 我們的車早已等在外面了。我們走吧。146. Would you like to hear about the schedule we have arranged for you? 想聽一聽我們給您安排的日程表嗎？147. May I lead the way? This way please. 讓我?guī)?，?qǐng)這邊走。148. Hot water is available 24hours a day. 熱水是全天24小時(shí)供應(yīng)。149. Your room faces Minjiang River and you can have a good view of the city. 您的房間面朝岷江，俯瞰全城。150. Now here we are. 我們到了。151. Mr.,I have ordered some Chinese food. I think it will be special for you .I hope you will like it. 先生，我訂的是中國菜，我覺得對(duì)您來說這也許特別一些。希望你會(huì)喜歡。152. Chinese food is well known to the world. Chinese dishes are colorful, fragrant, delicious, and presentable. 中國菜聞名全世界。中國菜色，香，味俱全。153. Id like to propose a toast to your health. 我提議為您的健康干杯。154. Im sure everything you see in China will impress you deeply. 我相信中國的一切會(huì)給您留下難忘的印象。155. These are all complimentary samples. You may choose any one of them. 這些都是贈(zèng)送的樣品，請(qǐng)隨便挑選。156. Would you like to write any remarks here? And sign your name? 您愿意在我們這里簽名留言嗎？157. Im so glad that youve had a good time. 你玩的痛快，我很高興。158. Do not leave your luggage unattended. 照顧好自己的行李。159. Parting is such sweet sorrow. 分別是甜蜜的憂傷。165. Ill make the decision. 由我來定。166. I hope you enjoyed your stay here. 希望您在這兒過得愉快。（分手時(shí)的客套話）167. I enjoyed meeting you. / It was nice seeing you. 見到你太好了。（分手時(shí)的客套話）168 Im extremely sorry to hear that. 這是在處理客人投訴時(shí)常用的句型。不管投訴是否有理，首先應(yīng)向客人致歉，以使客人息怒。169. Ill see to it right away. (這也是在接受客人投訴時(shí)常用的句型) 我立刻處理。170. We will deliver your baggage to your room soon. 我們很快把行李送到您的客房。171. Do you have any valuable or breakable items in your bag? 您的包里有貴重物品或易碎品嗎？172. Could you take this camera with you? 您能拿著這個(gè)相機(jī)嗎？173. How do you like China /Sichuan /Yibin?