劍橋商務(wù)英語(yǔ)口試必備手冊(cè)====每天必讀.doc

PASS BEC新編劍橋商務(wù)英語(yǔ)口試必備手冊(cè)（中高級(jí)）2011.06.02UNIT ONE Company Operation and Management第一單元 公司運(yùn)作與管理1.1 Teamwork 團(tuán)隊(duì)合作Teamwork 團(tuán)隊(duì)合作，團(tuán)隊(duì)精神Team-based 以團(tuán)隊(duì)為基礎(chǔ)的Horizontalhrzntl hrzntl organization structure 橫向企業(yè)結(jié)構(gòu)Corporate goals 企業(yè)目標(biāo)Charter 規(guī)章，章程Be accountable for 對(duì)負(fù)有責(zé)任Creative innovation 創(chuàng)新改革，創(chuàng)新發(fā)明 創(chuàng)新精神Reward system 獎(jiǎng)勵(lì)制度Pay back 回報(bào)，報(bào)償Individuality 個(gè)性Independent thinking 獨(dú)立的思想Group decision-making 集體決策M(jìn)anagerial skill 管理技能Coordinate 使協(xié)調(diào)，調(diào)整Interpersonal relationship 人際關(guān)系Mutual trust 相互信任Bring out the potentials 充分發(fā)揮潛能Closely-knit （關(guān)系）密切的Keep track of 跟蹤，追蹤Time-consuming 花費(fèi)時(shí)間的Line manager 部門(mén)經(jīng)理，業(yè)務(wù)經(jīng)理（與行政經(jīng)理相對(duì)）Pre-building 團(tuán)隊(duì)建設(shè)Nurture 培養(yǎng)，教育，發(fā)展 n:t vt.養(yǎng)育; 培育, 培養(yǎng)n.教養(yǎng), 培育Nurture team dynamics dainmiks培養(yǎng)團(tuán)隊(duì)活力Promote prmut team spirit 提倡團(tuán)隊(duì)精神Drive team success 驅(qū)使團(tuán)隊(duì)成功Minimize minimaiz將減少到最少，最小化Inhibit inhibit約束，抑止Liven lavn up 使有生氣Training session sen 一場(chǎng)訓(xùn)練，培訓(xùn)課期Rafting r:fti 漂流Rock climbing 攀巖Teammate 隊(duì)友Impact 影響，效果Complementary ,kmplmentri:, -tri: 補(bǔ)充的，互補(bǔ)的Revitalize ri:vatl,az使新生，給予新的活力Trait treit（個(gè)人性格方面的）特征，顯著的特點(diǎn)Commitment kmitmnt 敬業(yè)精神Interpersonal communication skills 人際交際技能，亦作 interpersonal skillsAddress 處理（事情）How to Make Teams Effective如何組建精銳的團(tuán)隊(duì)People in every workplace talk about building the team, working as a team, and my team, but few understand how to create the experience of teamwork or how to develop an effective team.在各種工作場(chǎng)合，人們都在談?wù)搱F(tuán)隊(duì)建設(shè)、團(tuán)隊(duì)合作、自己的團(tuán)隊(duì)，但是卻很少有人真正理解如何體驗(yàn)團(tuán)隊(duì)合作以及如何組建一支精銳的團(tuán)隊(duì)。 Belonging to a team, in the broadest sense, is a result of feeling part of something larger than yourself. 屬于一個(gè)團(tuán)隊(duì)，就是體驗(yàn)自己成為比自己更大的團(tuán)體的一部分。It has a lot to do with your understanding of the mission or objectives of your organization.這在很大程度上與你對(duì)企業(yè)任務(wù)和目標(biāo)的理解有關(guān)。In a team-oriented environment, you contribute to the overall success of the organization. 在以團(tuán)隊(duì)為導(dǎo)向的環(huán)境里，你要為企業(yè)的全面成功做出自己的貢獻(xiàn)。You work with fellow members of the organization to produce these results. 你要和同事們通力合作以達(dá)到這些目標(biāo)。Even though you have a specific job function and you belong to a specific department, you are unified with other organization members to accomplish the overall objectives. 即使你屬于某個(gè)工作部門(mén)，有著具體工作職責(zé)，你仍然要與其他同事團(tuán)結(jié)一致去實(shí)現(xiàn)這些總體目標(biāo)。The bigger picture drives your actions; your function exists to serve the bigger picture.你的行動(dòng)受到企業(yè)更大目標(biāo)的驅(qū)使，你的職責(zé)服務(wù)于企業(yè)更大的目標(biāo)。Therefore, executives, managers, and organization staff members universally explore ways to improve business results and profitability.因而，行政主管、經(jīng)理以及組織的普通員工無(wú)不對(duì)提高企業(yè)績(jī)效和盈利能力的辦法進(jìn)行探討。 Many view team-based, Horizontalhrzntl organization structures as the best design for involving all employees in creating business success.許多人認(rèn)為，讓全體員工參與、為企業(yè)成功共同努力的最好策略是采取以團(tuán)隊(duì)為基礎(chǔ)的橫向企業(yè)結(jié)構(gòu)。Successful team building requires attention to each of the following Twelve Cs.成功的團(tuán)隊(duì)建設(shè)要遵循以下12條建議：Clear expectations: Do team members understand why the team was created?明確目標(biāo)：團(tuán)隊(duì)成員是否明確團(tuán)隊(duì)組建的目的？Context: Can team members define their teams importance to the accomplishment of corporate goals?組建背景：團(tuán)隊(duì)成員是否明確團(tuán)隊(duì)對(duì)于實(shí)現(xiàn)企業(yè)目標(biāo)的重要性？Commitment: Do team members perceive their service as valuable to the organization and to their own careers?敬業(yè)精神：團(tuán)隊(duì)成員是否認(rèn)識(shí)到團(tuán)隊(duì)對(duì)于企業(yè)以及對(duì)自身事業(yè)的成功都很重要？Competence: Does the team feel that its members have the knowledge, skill, and capability to address the issues for which the team was formed?團(tuán)隊(duì)能力：團(tuán)隊(duì)是否感知其成員擁有應(yīng)對(duì)種種問(wèn)題的知識(shí)、技能和實(shí)際能力？而團(tuán)隊(duì)組建的目的就是為了解決這些問(wèn)題。Charter: Has the team taken its assigned area of responsibility and designed its own mission, vision, and strategies to accomplish the mission?團(tuán)隊(duì)規(guī)章：團(tuán)隊(duì)是否明確自己的職責(zé)范圍并規(guī)劃出自己的目標(biāo)、遠(yuǎn)景和對(duì)策以完成使命？Control: Do team members hold each other accountable for project timelines, commitments, and results?內(nèi)部控制：團(tuán)隊(duì)成員是否對(duì)項(xiàng)目時(shí)間安排、應(yīng)承擔(dān)的義務(wù)和結(jié)果等共同負(fù)有責(zé)任？Collaboration: Do team members cooperate to accomplish the team charter?協(xié)作精神：團(tuán)隊(duì)成員是否能相互協(xié)作、遵循團(tuán)隊(duì)章程？Communication: Do team members communicate clearly and honestly with each other?內(nèi)部溝通：團(tuán)隊(duì)成員之間能否明確、誠(chéng)實(shí)地進(jìn)行相互溝通？Creative Innovation: Does the team value creative thinking, unique solutions, and new ideas?創(chuàng)新改革：團(tuán)隊(duì)是否注重鼓勵(lì)創(chuàng)新思維、獨(dú)特的解決辦法和新的想法？Consequences: Is the organization designing reward systems that recognize both team and individual performance?結(jié)果影響：團(tuán)隊(duì)是否制定獎(jiǎng)勵(lì)制度來(lái)獎(jiǎng)勵(lì)團(tuán)隊(duì)以及個(gè)人的工作表現(xiàn)？Coordination: Are teams coordinated by a central leadership that assists the groups to obtain what they need for success?協(xié)調(diào)配合:團(tuán)隊(duì)是否有領(lǐng)導(dǎo)核心來(lái)協(xié)調(diào)工作、幫助各小組取得成功？Cultural Change: Does the organization recognize that the more it can change its climate to support teams, the more it will receive in pay back from the work of the teams?改進(jìn)文化：企業(yè)是否認(rèn)識(shí)到越是通過(guò)改變企業(yè)氛圍來(lái)支持團(tuán)隊(duì)的工作，就越能夠從團(tuán)隊(duì)的工作中得到回報(bào)？Spend time and attention on each of these twelve tips to ensure your work teams contribute most effectively to your business success.要認(rèn)真關(guān)注這12條建議，以保證你的團(tuán)隊(duì)能為企業(yè)的成功最有效地作出努力。PART ONE: Interview(1) Do you like working in a team or on your own?(why?) 你喜歡在團(tuán)隊(duì)與個(gè)人合作還是獨(dú)自工作？I like working in a team, as the proverb prvb goes:” Two heads are better than one.” In a team, I can learn from my fellow workers, get help from them when Im under pressure. And the most important thing is : I can learn to communicate with all sorts of people.(2) How important is the central leadership of a team?團(tuán)隊(duì)的核心領(lǐng)導(dǎo)有多重要？Its very important. You need someone with managerial skills to lead within the team: he is able to see the big picture of the work going on , to engage others, coordinate interpersonal relationship and organize resources effectively.(3) Do you prefer to work in small teams or big teams?(why)你喜歡在小型團(tuán)隊(duì)還是在大型團(tuán)隊(duì)中工作？I prefer to work in a big team. You see, when you work with more people, you get a chance to listen to different points of view, to learn to see things in different perspectives pspektiv. Its also more challenging as you have to coordinate with more people,(4) Is it necessary for a team to have regular meetings?團(tuán)隊(duì)是否有必要定期開(kāi)會(huì)？Yes, I think its absolutely necessary. Regular meetings can enable team members to keep track of work progress and its a means of considering information and making collective decisions.PART TWO: Mini-presentation ,preznteinWhats important when?Evaluating the success of teamwork 衡量團(tuán)隊(duì)成功與否需要考慮哪些要點(diǎn)？l Mutual mju:tul trust 相互信任l Full co-operation 通力合作Mutual trust is the first secret of successful teamwork. When members share a trusting relationship, they will feel free to express their views, understand each others capabilities and limitations, and communicate with each other timely. This helps to bring out the potentials, experience and creativity of the individual and create good work environment.Full co-operation among team members has a direct impact on the success or failure of the team. When team members develop a strong awareness of cooperation, they would make collective efforts to achieve the common objectives and ensure a higher level of quality and workmanship.On top of that, timely communication and decision making will also help to improve work efficiency.相互信任是團(tuán)隊(duì)合作成功的秘密之一，當(dāng)團(tuán)隊(duì)成員建立相互信任的關(guān)系，他們就可以毫無(wú)束縛的表達(dá)自己的觀點(diǎn)，相互了解對(duì)方的能力和缺點(diǎn)，而且可以及時(shí)相互溝通。這將有助于激發(fā)個(gè)人潛力、經(jīng)驗(yàn)、和創(chuàng)造力并且可以營(yíng)造良好的工作環(huán)境。團(tuán)隊(duì)成員的通力合作也對(duì)會(huì)直接影響團(tuán)隊(duì)成功的失敗。當(dāng)團(tuán)隊(duì)成員有強(qiáng)烈的合作意識(shí)，他們將會(huì)共同努力達(dá)到共同的目標(biāo)。并確保高水平的質(zhì)量及工藝。除此之外，及時(shí)的溝通和做決定也將幫助改善工作效率。PART THREE： DiscussionTeamworkYour company is offering a brief training programme on team building for line managers. You have been asked to help plan the programme. Discuss the situation together, and decide:l what issues should the programme focus onl what kind of activities should be included團(tuán)隊(duì)合作你們公司正在考慮為部門(mén)經(jīng)理提供關(guān)于團(tuán)隊(duì)建設(shè)的短期培訓(xùn)課程。請(qǐng)你們協(xié)助策劃這一課程。討論并決定：l 該培訓(xùn)課程應(yīng)集中在哪些問(wèn)題上l 應(yīng)包含哪些活動(dòng)A: Well, I think its a good idea that our company is planning to offer a training programme on team building for all line managers.B：Yes. We need to work out the focus of this programme.A: In my opinion, we should , first of all, focus on issues like how to form an effective team and how to improve communication within the team. These are the most important things we need to consider when holding a training programme.B: Yes, I quite agree with you. Understanding these issues is the pre-requisite pri:rekwzt of successful team-building. Besides that, how to nurture team dynamics should be another focus of our training programme, I mean, analyse and encourage the dynamics that drive team success and minimize the factors that inhibit the healthy functioning of the team.A: Yes, only when all team members are motivated mtvetd, and they give good performance in work.B: So we can include in our programme, the activities that help to promote team spirit, activities that help develop employee motivation and improve communication.A: Well, we can provide team building games, and outdoor activities that liven up the training sessions.B: Im quite with you here. We can organize outdoor adventures like rafting, sailing and rock climbing. These events serve to increase personal awareness of abilities and complementary ,kmplmentri:, -tri: skills in your teammates.A: its a very good idea. These exciting activities not only encourage team participation, problem soving and revitalize morale, they also add some fun and variation to our programme.B: And in fulfilling their potentials, everyone in the team learns to understand other peoples capacities and learns to appreciate the impact of their traits on team dynamics.A: Yes, mutual understanding and mutual trust are indispensable ,ndispensbl to effective team building.A:我覺(jué)得公司計(jì)劃為所有部門(mén)經(jīng)理提供團(tuán)隊(duì)建設(shè)的培訓(xùn)課程真是個(gè)好主意。B:是的，我們需要想出此次活動(dòng)的重點(diǎn)。A：我的觀點(diǎn)是，我們首先應(yīng)該把重點(diǎn)放在如何組建一個(gè)有效率的團(tuán)隊(duì)和如何改善團(tuán)隊(duì)關(guān)系的方面。當(dāng)我們舉辦培訓(xùn)課程時(shí)，這些是我們需要考慮的最重要的事情。B：是的，我非常同意你的看法。成功的團(tuán)隊(duì)建設(shè)前提就是了解你所說(shuō)的這些問(wèn)題。除此之外，怎樣激發(fā)團(tuán)隊(duì)活力應(yīng)該是我們培訓(xùn)課程的另一個(gè)需要重視的方面，我的意思是，分析和鼓勵(lì)團(tuán)隊(duì)成功的動(dòng)力，使抑制團(tuán)隊(duì)良性運(yùn)作的因素減少到最小。A：是的，只有當(dāng)所有團(tuán)隊(duì)成員都充滿動(dòng)力，他們?cè)诠ぷ髦胁艜?huì)表現(xiàn)出好的成績(jī)。B：因此我們應(yīng)該將能幫助發(fā)揚(yáng)團(tuán)隊(duì)合作精神、幫助發(fā)展員工積極性和提高溝通的活動(dòng)包括在我們的課程中。A：是的，我們可以提供團(tuán)隊(duì)建設(shè)的游戲，和戶外活動(dòng)讓培訓(xùn)課程充滿活力。B：我同意你的看法。我們可以組織像漂流、航海和攀巖等戶外探險(xiǎn)。這些項(xiàng)目幫助增強(qiáng)個(gè)人意識(shí)的能力和與隊(duì)友互補(bǔ)的技能。A： 這是個(gè)好主意。這些激動(dòng)人心的活動(dòng)不僅可以鼓勵(lì)隊(duì)員、解決問(wèn)題和重振士氣。也可以為我們的課程增加樂(lè)趣和使其多樣化。B：為了挖掘他們的潛力，團(tuán)隊(duì)中每個(gè)人學(xué)會(huì)去了解其他人的能力以及學(xué)會(huì)去欣賞他們對(duì)團(tuán)隊(duì)動(dòng)力影響的特質(zhì)。A：是的，相互了解和相互信任對(duì)于有效的團(tuán)隊(duì)建設(shè)是必不可少的。（1） What are the characteristics ,kriktristik of a good team?一個(gè)良好的團(tuán)隊(duì)有哪些特點(diǎn)？Characteristics like mutual trust, co-operation, commitment, openness of expression among team members are essential to a good team. Besides, a team should also be clear about the common goals they aim to attain.（2） What might be the disadvantages of working in a team environment?在團(tuán)隊(duì)中工作有哪些不利因素？Sometimes, team membership requires you to give up some individuality ,nd,vdu:lti: in order for the team to function as a whole. Sometimes you feel your own contribution to the team cannot be measured, so you work less than you would individually.（3） Would you like to take part in a programme for developing teamwork?(Why)你是否愿意參加團(tuán)隊(duì)發(fā)展的培訓(xùn)課程？Yes, of course. It offers me opportunities to develop better interpersonal communication skills, and these are essential in my business career.（4） How might a company measure the success of a training programme?公司應(yīng)該怎樣衡量培訓(xùn)課程的成敗？To evaluate the impact of a training programme, we can see if the training has helped to address the issues in the work, to see if theres any improvement in the work performance of the staff and if it encourages creative innovation and teamwork.（5） Do you think a company will always benefit from staff training?(Why?/Why not?)你是否認(rèn)為公司總是可以從員工培訓(xùn)中有所獲益？I think a company can benefit much from staff training. Through training, employees will have a better understanding of their work objectives, have greater commitment in their work, and acquire practical working skills.2011.06.031.2 Internal Communications 內(nèi)部溝通Be committed to 致力于Be engaged in 投身于，忙于Delivery 傳輸，傳送Corporate information 公司信息Vision 設(shè)想，遠(yuǎn)見(jiàn)Openness 坦誠(chéng)，公開(kāi)Integrity 誠(chéng)信，誠(chéng)實(shí)Paramount pr,mant極為重要的-wide （后綴，與名詞一起構(gòu)成形容詞或副詞）全范圍的Opinion survey 意見(jiàn)調(diào)查Put in place 實(shí)施，到位Audience-driven 以受眾為導(dǎo)向的Communications approach 溝通方式Segmentation semntein分割，切斷Customization 根據(jù)對(duì)方需要制作，量身定做Integrated ntgretd platform 集成的（信息）平臺(tái)Cost efficiency ifinsi成本效率Digital media 數(shù)碼媒介Intranet 企業(yè)內(nèi)部互聯(lián)網(wǎng)Notice-board 布告牌Resentment rzentmnt憤恨，不滿Open-minded 胸襟開(kāi)闊的Out-going 爽直的，樂(lè)于助人的，外向的Mettle 勇氣，精神Initiative iniitiv主動(dòng)性Management message 管理信息Performance excellence 優(yōu)異表現(xiàn)Subordinate sb:dinit下級(jí)，下屬E-mail newsletter 電郵通訊，電子郵件通訊，亦作 E-newsletter, E-news-letterTangible performance standards 具體的工作標(biāo)準(zhǔn)Annual performance reviews (對(duì)員工的)年度業(yè)績(jī)考核，年度績(jī)效評(píng)估Staff appraisal (對(duì)員工的)業(yè)績(jī)?cè)u(píng)估，業(yè)績(jī)考核Two-way communication 雙向交流Voice ones opinions about 就發(fā)表自己的意見(jiàn)Column klm（報(bào)紙、雜志的）專欄Layout 版面設(shè)計(jì)Cartoon picture 漫畫(huà)Company logo 公司標(biāo)識(shí)A sense of belonging 歸屬感Work station 工作站，工作處Information equality 信息均等Have access to 有權(quán)使用Channel 渠道，通道Opinion poll pul民意測(cè)驗(yàn)Internal communications內(nèi)部溝通Nokia is committed to a strong internal communications culture and practice. 諾基亞公司致力于建立一種強(qiáng)有力的內(nèi)部溝通文化和實(shí)踐體系。Its broad range of communications activities, channels and media strive to help employees manage and use corporate information they receive in their work and organizational relationships and in doing so, 諾基亞公司通過(guò)各種廣泛的溝通活動(dòng)以及豐富的溝通渠道和媒介，盡力幫助員工管理和運(yùn)用他們?cè)诠ぷ髦幸约霸谄髽I(yè)交往中獲得的公司信息。be fully engaged in the delivery of the companys strategy and the Nokia Way.公司通過(guò)這種做法，切實(shí)傳播公司的運(yùn)作策略以及“諾基亞之道”Nokia promotes a culture where good communications practice is integrated into every day interaction with and between employees and where shared vision and goals, shared knowledge, openness, speed and integrity are paramount.諾基亞公司倡導(dǎo)這樣一種公司文化：將良好的溝通習(xí)慣融入公司于員工以及員工與員工之間的日常交往之中。在這一公司文化中，共同的期望和目標(biāo)、共享的知識(shí)、坦誠(chéng)、高效和誠(chéng)信高于一切。The company measures its performance in internal communications through the company-wide annual employee opinion survey as well as targeted surveys around specific communications activities.諾基亞公司通過(guò)在公司上下進(jìn)行一年一度的員工意見(jiàn)調(diào)查，以及針對(duì)具體溝通活動(dòng)的目標(biāo)調(diào)查，衡量公司內(nèi)部溝通方面的績(jī)效。Nokia is putting in place an audience-driven communications approach to meet the diverse needs of its employees for information and communication, with emphasis on segmentation, customization and choice of access.諾基亞公司正在實(shí)施以受眾為導(dǎo)向的溝通方式，以滿足員工對(duì)信息和交流的不同需要，著重強(qiáng)調(diào)溝通職能的切分、量體裁衣的溝通方式以及溝通途徑和選擇。 This work is supported by the development and use of common and integrated platforms and processes which will encourage cost efficiency in the use of internal and external resources and adoption over time of digital media.這項(xiàng)工作得以展開(kāi)是通過(guò)開(kāi)發(fā)和使用了普通以及集成的信息平臺(tái)和處理程序，在運(yùn)用內(nèi)外資源的過(guò)程中激勵(lì)成本效率，并采用了數(shù)碼媒介等方式。There are three primary channels for communicating with employee. Nokia people magazine is published in the four most common languages in Nokia: English, Finnish, Chinese and German. Nokia News Service offers daily online news from around the organization, and the Intranet contains a vast amount of detailed company information.諾基亞公司和員工的溝通有三種不同的渠道。諾基亞人雜志采用四種語(yǔ)言出版：英語(yǔ)、芬蘭語(yǔ)、漢語(yǔ)和德語(yǔ)；諾基亞新聞服務(wù)網(wǎng)每天提供在線的公司新聞；還有企業(yè)內(nèi)部互聯(lián)網(wǎng)，提供大量詳細(xì)的公司信息。PART ONE Interview(1) What are the methods of communication to staff in most companies?大多數(shù)公司采用什么方式和員工進(jìn)行溝通？The most popular communication methods include: face-to-face communication, E-mails, telephone, notice-boards, etc. nowadays, the Intranet is a very effective method of communication.(2) Do you think you are good at communicating with your boss?(Why?/Why not?)你覺(jué)得自己善于和上司溝通嗎？Yes. I think Im quite good at communicating with people. Whenever I have some new ideas or resentment rzentmnt about my work. Ill talk to my boss face to face. Im very frank and open-minded, ready to accept different opinions.(3) Is it important to let your manager know your ideas about work?(Why)讓你的上司知道你對(duì)工作的看法是否重要？I think its very important. You see, I often make suggestions to my boss about internal development, and discuss areas I would like to improve on. In this way, Im contributing to the overall improvement of the company.(4) Do you think people can be trained to communicate more efficiently （Why）你認(rèn)為通過(guò)培訓(xùn)人們是否可以更有效地進(jìn)行溝通？Yes. I think it will be very helpful if employees get chances to attend training courses on interpersonal skills. Such training will enable them to communicate more effectively.Part Two: Mini-presentationWhats important when?Communciating management messages to the staff 和員工溝通管理信息需要考慮哪些要點(diǎn)？l Overall purpose 整體目標(biāo)l Feedback on performance 對(duì)工作表現(xiàn)的反饋lFirst of all , I think its important to clearly state your overall purpose and expectations. In this way, employee know exactly what they should do to meet work requirements and to achieve performance excellence.In addition to this, providing feedback on their performance is also important. On the managerial part, performance reviews help managers to keep track of possible problems in their own work. On the part of the employees, they get encouraged for their hard work and are given chances to correct mistakes made on the job.Besides, managers should be more open in sharing information with their subordinates. They should let employees know in advance any proposed changes before they actually occur. This will enhance mutual understanding and trust.首先，我認(rèn)為清晰的陳述你的總體目標(biāo)和期望是很重要的。這樣，員工可以確切的知道他們應(yīng)該做什么來(lái)滿足工作需求以及實(shí)現(xiàn)卓越的成績(jī)。除此之外，對(duì)他們的成績(jī)提出反饋意見(jiàn)也很重要。從管理的角度來(lái)看，績(jī)效評(píng)估幫助管理者追蹤他們自己可能發(fā)生的問(wèn)題；從員工的角度，他們努力工作得到鼓舞，工作中出現(xiàn)的問(wèn)題也有機(jī)會(huì)得到糾正。另外，管理者應(yīng)該與下屬更開(kāi)發(fā)的分享信息。任何建議的改變之前，他們應(yīng)該讓員工提前知曉。這將加強(qiáng)相互的理解及信任。PART THREE DiscussionE-mail NewsletterYou company would like to introduce an E-mail newsletter to send to all members regularly. You have been asked to help co-ordinate the project. Discuss the situation together, and decide:l what kinds of articles and information should be includedl what the newsletter should look like and how often it should be sent電子郵件快訊你們公司意欲創(chuàng)建一份電子郵件快訊，定期發(fā)給全體員工。請(qǐng)你們共同協(xié)調(diào)這一計(jì)劃。討論并決定：l 電子郵件快訊中應(yīng)包含哪些文章和信息l 電子郵件快訊的版式、發(fā)送周期A：You see, our company is designing an E-mail newsletter for all staff members. It certainly is a very good channel for internal communication.B: Yes. What information should be included, in your opinion?A: It sho