酒店服務(wù)指南.doc

尊敬的賓客：歡迎閣下光臨新紫金酒店！新紫金酒店竭誠(chéng)為賓客締造舒適、雅致、便利、親切的生活空間，我們將以殷勤的服務(wù)令您有賓至如歸的感受，為閣下提供完善的住宿、餐飲、桑拿、醋療養(yǎng)生、休閑、娛樂(lè)、商務(wù)等服務(wù)。如閣下有任何需要，請(qǐng)與大堂經(jīng)理聯(lián)系，我們將隨時(shí)為您效勞。 祝閣下有一個(gè)愉快的旅程！ 新紫金酒店 Dear Guest: Welcome to the Xin Zijin Hotel! Our facilities have been designed for comfort and convenience amidst a cozy，friendly and healthy atmosphere of home away from home .We are very pleased to have you with us and trust that you will take Xin Zijin Hotel as your second home in Shanxi. For further information or assistance , please do not hesitate to contact our Asst . Manager who will be delighted to hear from you . Wishing you a most pleasant stay with us ! 住宿須知尊敬的賓客： 根據(jù)太原市公安局公布的相關(guān)法例，所有住客必須遵守以下住宿規(guī)定： 1、閣下辦理入住登記手續(xù)時(shí)，必須出示有效合法的身份證明文件：如居民身份證、護(hù)照等有效證件。 2、訪客必須得到酒店和賓客允許，并經(jīng)驗(yàn)證登記后方可進(jìn)入客房。 3、不準(zhǔn)私自讓訪客留宿或轉(zhuǎn)讓床位，如臨時(shí)外出住宿時(shí)，應(yīng)事先通知酒店前臺(tái)。 4、嚴(yán)禁將易燃、易爆、劇毒和放射性等危險(xiǎn)物品帶入酒店。5、嚴(yán)禁在客房?jī)?nèi)使用酒精爐、煤油爐、電爐或電氣設(shè)備進(jìn)行煮食或其他用途。 6、攜帶槍支、武器等入住，必須如實(shí)登記并交當(dāng)?shù)毓矙C(jī)關(guān)保存。 7、嚴(yán)禁在酒店宿娼賣(mài)淫、吸毒販毒、走私販私、非法兌換外幣、販運(yùn)傳播淫穢物品、聚眾賭博、流氓斗毆等違法犯罪活動(dòng)。 8、自覺(jué)遵守酒店各項(xiàng)衛(wèi)生規(guī)定，不準(zhǔn)攜帶寵物或一切腐爛有礙衛(wèi)生的物品進(jìn)入酒店。 9、旅客攜帶之貴重物品，請(qǐng)自行妥善保管或存放于前臺(tái)設(shè)立的免費(fèi)保管箱內(nèi)。如在房間或酒店公共場(chǎng)所遺失任何貴重物品，本酒店概不負(fù)責(zé)。 消防應(yīng)急措施 如閣下于下榻酒店時(shí)萬(wàn)一遇上火警，本酒店在防火安全方面有嚴(yán)格的要求及完善防御措施。請(qǐng)閣下細(xì)閱此頁(yè)，目的是讓您于酒店發(fā)生火警時(shí)安全撤離。首要事項(xiàng)：1、清楚所在樓層走火通道的位置。2、清楚火警報(bào)警鈴及滅火器的位置。 3、細(xì)閱客房門(mén)后的應(yīng)急出路指示圖。當(dāng)發(fā)現(xiàn)火警時(shí)： 1、 敲響就近的火警報(bào)警鈴。 2、 通知話務(wù)員火警發(fā)生的準(zhǔn)確地點(diǎn)。 3、 在可能的情況下，把火警附近的門(mén)關(guān)閉，以防濃煙涌入。 4、 切勿試圖撲救大火，滅火器只能撲滅小火。 5、 如火勢(shì)不能控制，請(qǐng)盡快攜帶房間鑰匙離開(kāi)火警現(xiàn)場(chǎng)。 6、 請(qǐng)保持鎮(zhèn)定，逃離火警現(xiàn)場(chǎng)，到達(dá)安全區(qū)域。當(dāng)聽(tīng)見(jiàn)火警鈴響時(shí)： 1、 觀察房間情況，保持鎮(zhèn)定。2、 開(kāi)門(mén)逃生時(shí)，請(qǐng)先把手放在門(mén)外探測(cè)門(mén)外的溫度。 3、 先開(kāi)一線門(mén)縫以測(cè)試濃煙程度，如遇上濃煙時(shí)盡快把房門(mén)關(guān)上。 4、 如火勢(shì)不大或沒(méi)有濃煙，請(qǐng)靠近墻邊走向最近的走火通道。 5、 如走火通道未被濃煙包圍，請(qǐng)盡快跑到地面。切勿利用電梯逃生。6、 如四周火勢(shì)惡劣，請(qǐng)盡快跑回房間，那里就是你最安全的地方。當(dāng)在緊急情況閣下必須留在房間時(shí)，請(qǐng)注意：1、 通知話務(wù)員你當(dāng)時(shí)所在位置。 2、 利用濕毛巾或濕床單把所有門(mén)隙及通風(fēng)塞住。 3、 利用缸、廢紙箱或冰桶等盛水，把身上衣服弄濕。 4、 在等待外界救援時(shí)，請(qǐng)保持鎮(zhèn)靜。 WHAT TO DO IN CASE OF FIREIt is extremely unlikely that you will be involved in a fire while staying with us . Prosperity Business Inn meets strict fire codex requirements and has taken every precaution to protect you from being harmed by such event . This leaflet , which outlines fire proceeding , is one of the precautions . Please take a few moments to read and understand it . FIRST THING FIRST 1、 Locate exitus convenient to your room .2、 Find the fire alarms and extinguishers in your area . 3、 Check the building evacuation plan posted on the back of your front door . WHEN YOU NOTICE A FIRE 1、 Pull the nearest fire alarm . 2、 If possible , shut doors around the area to prevent fire from spreading . 3、 Call the hotel operator to report the fire and its location . 4、 Do not attempt to fight an uncontrollable fire , Use fire extinguishers on small fire only . 5、 If the fire is intense , leave the building and MAKE SURE YOU TAKE YOUR ROOM KEY WITH YOU . 6、 Keep calm ,do not rush , and proceed to the lobby and street level through the fire escape staircase . WHEN YOU HEAR THE FIRE ALARM1、Evacuate your room and keep calm. 2、Test the front door handle for outside heat intensity with your hand before opening the door . 3、Slightly open the front door to check the hallway for smoke , If t here is heavy smoke , shut the door quickly and stay inside your room .4、If there is little or no smoke , head for the nearest exit , staying close to the wall. 5、Test exit door for outside rest . If stairway is free of smoke , go down to the ground level . DO NOT USE ELEVATORS AS FIRE EXITS . 6、If exits are unsafe , return to your room . It is the safest place for you . WHEN YOU MUST STAY IN YOUR ROOM 1、Call the operator and give your location . 2、Use wet towels , sheets , etc to stuff all door cracks and air vents against hailing smoke . 3、Fill the bath tub with water and utilize the waste baskets or ice bucket etc for the same . 4、Keep calm while waiting for help . 服務(wù)指南HOTEL SERICES訂房電話訂餐電話臺(tái)服務(wù) 電話分機(jī)：8888Cuest Service Manager Ext: 8888如需服務(wù)請(qǐng)與當(dāng)值大堂經(jīng)理聯(lián)系。For any assistance,please contact us.行李服務(wù) 電話分機(jī)：8000Luggage Service Ext: 8000為您提供24小時(shí)行李服務(wù)以及貴重物品寄存服務(wù)，如需服務(wù)請(qǐng)聯(lián)系前廳部。Our24hours bellboys provide you luggage service and valuables storage.For any assistance,please contact us.接待服務(wù)/問(wèn)詢服務(wù) 電話分機(jī)：8008Reception/Information Ext: 8008提供24小時(shí)的接待/問(wèn)詢服務(wù)。Located in the lobby,our receptionists provide you24hours service.商務(wù)中心 電話分機(jī)：8011Business Center Ext: 8011位于大堂，提供商務(wù)、訂票、郵件、打印、傳真服務(wù)，服務(wù)時(shí)間：每日8：0021：00，酒店傳真ocates in the lobby,our Business Center service provide you business service,tickets booking Seruice Time:08:00-21:00,hotel Fax房服務(wù) 電話分機(jī)：6666Reservation Ext:6666酒店提供24小時(shí)訂房服務(wù)，訂房電話e provide you24hours reservation service,tel房務(wù)中心 電話分機(jī)：8015HouseKeeping Ext: 8015您若需要增加房?jī)?nèi)用品或服務(wù)請(qǐng)于房務(wù)中心聯(lián)系。If you need any additional room supplies and services HouseKeeping .飲用水Drinking Water如需飲用開(kāi)水請(qǐng)用房?jī)?nèi)開(kāi)水器。Please make use of the electric thremos if you need some hot water.大堂保險(xiǎn)箱Lobby Safe 大堂接待處出為閣下提供免費(fèi)使用的保險(xiǎn)箱，較大的貴重物品可存放在大堂保險(xiǎn)箱內(nèi)。酒店對(duì)留在客房?jī)?nèi)物品的任何損壞或遺失不負(fù)任何責(zé)任。Each room is fitted with a safe ,your valutable belongings are recommended to be keep in the safe .Please open the your safe door before you checkout . Bye the way ,the lobby located provide free safes for bigger valutable belongings .The hotel management is not liable to any loss or damage valutables left in the gust rooms .客房照明系統(tǒng)Lighting Control of Guest Room房間配有燈光總控制器，將磁卡插入取電器內(nèi)，燈光便會(huì)自動(dòng)開(kāi)亮，當(dāng)您離開(kāi)房間時(shí)，請(qǐng)取出磁卡，燈光便會(huì)自動(dòng)開(kāi)關(guān)。Each room is equipped with master switch control lighting.Please insert the card key in to the slot beside the door to turn on the lights.When leaving the room please remove the card key to turn lights off automatically.擦鞋服務(wù)Shoe Polishing Service 房?jī)?nèi)備有擦鞋布，如需提供擦鞋服務(wù)，請(qǐng)與房務(wù)中心聯(lián)系。Each room provide shoe polishing ,please contact HouseKeeping if you need extra service.寬帶上網(wǎng)接口Broadband Access (ADSL Access)酒店客房已安裝寬帶上網(wǎng)接口。The guest rooms had fixed with broadband access.叫醒服務(wù)Wake-Up Calls Service請(qǐng)按8000與前廳聯(lián)絡(luò)，確定您的叫醒時(shí)間。Wake-up calls can be arranged by the operator to confirm the time.please dial 8000失物招領(lǐng)Lost & Found 如有物品遺失，請(qǐng)與前廳部聯(lián)系。遺失物品，酒店保留三個(gè)月，易變質(zhì)物品只保留三天。在上述期限內(nèi)無(wú)人認(rèn)領(lǐng)的物品，酒店有權(quán)自行處理。For lost and found items,please contact Housekeeping ,the hotel will only keep lost and found items for a period of three months .Perishable items will be retained for three days only.The hotel reserves the right to dispose of any item which is not claimed within this period of time.請(qǐng)勿打擾“Do Not Disturb” Service當(dāng)您需謝絕探訪及不被打擾時(shí)，請(qǐng)將“請(qǐng)勿打擾”牌掛在門(mén)把手上，并通知前臺(tái)不要把接轉(zhuǎn)電話到客房。When you do not want to be disturb,please hang out this card on the knob,you can also inform the operator not to contact any call to your room.退房時(shí)間Check-out time 退房時(shí)間為正午十二時(shí)正，如有需要延遲到下午六時(shí)前退房，酒店則加收半日房租，若在下午六時(shí)后退房則作為全日計(jì)算，有關(guān)延遲退房事宜，請(qǐng)撥打內(nèi)線8888與前臺(tái)聯(lián)系。Check-out time is 12 oclock now, and if necessary postponed until 6:00 p.m. before the check-out, the hotel will charge rent for half a day, if after 18 oclock check-out is calculated as the whole day, the late check-out, please call ext:8888 and the reception office.客房鎖匙（房卡）Room keys（card） 為保障閣下財(cái)物的安全，在離開(kāi)房間時(shí)，請(qǐng)閣下將客房匙卡交大堂接待處。退房時(shí)，將匙卡退還大堂收銀。如閣下不慎遺失匙卡，請(qǐng)到大堂接待處重新辦理領(lǐng)取手續(xù)，并補(bǔ)交50元匙卡工本費(fèi)。In order to protect the safety of your property, leaving the