酒店基本英語口語.doc

酒店基本英語口語（一） 歡迎語1、 歡迎光臨我們酒店！Welcome to our hotel 2、 歡迎您來這里進餐！welcome to have your meals here.3、 歡迎您再度光臨，很高興再見到您。welcome back, nice to see you again.禁止：喂！你好哇！hello,hi,well!（二） 問候語1、 您好！（初次見面）How do you do!2、 您好嗎？XXX先生！how are you today,Mr,XXX!3、 早上好！先生/女士。Good morning,Sir/Madam 4、 下午好！Good afternoon!5、 晚上好！Good evening!禁語：您吃過飯了嗎？Have you had lunch(breakfast dinner)?您到哪里去??？Where are you going?什么事？yes,What?(三)祝賀語1、恭喜您！Congratulations!2、祝您生日快樂！Wish you a happy birthday!3、祝您新年快樂！Happy new year to you!4、 祝您周末愉快！Wish you a good weekend!5、 祝您圣誕快樂！Merry Christmas!(四)征詢語1、先生，我能為您效勞嗎？ may I help you,Sir?2、先生，我能為您做些什么嗎？ What can I do for you,Sir?3、請問先生您喜歡嗎？Do you enjoy it,Sir?4、XXX先生，如果您不介意的話，我能.嗎？MrXXX,would you mind if I.5先生，請問您貴姓？Could I have your name,Sir?(Could you please tell the spelling of your name?)6、 您還有別的事要我辦嗎？Is there anything else I can do for you?7、 如有任何可以效勞之處，請隨時告知。Please let us know if there is anything we can do for your .8、 對不起，我可以耽擱您幾分鐘嗎？Excuse me, May I take up a few minutes of your time?(五)應(yīng)答語1、沒關(guān)系。Its really doesnt matter 2、敬請放心，交給我去辦吧！Dont worry ,leave it to me,please.3、樂意效勞，不必客氣。Youre most welcome .(Its my pleasure.)4、能為您服務(wù)，真是榮幸。Gland to be of service.(Gland to help you.)6、 請稍候，讓我先查一下。Just a moment ,Ill check .7、 感謝您的提醒。Thank you for your advice.(Thanks for your reminding.)8、 我會盡力效勞的。Ill do my best.9、 我們隨時為你服務(wù)。Were always at your service.禁語：僅回答“對的”儼如一位老師；永不對客人說“OK”，?。浚╫h）不要說“NO”, 我不知道。Yeh.(六)道歉語1、對不起。Im sorry.2、先生，請原諒。Excuse me,sir.3、對不起，勞您久等了。Sorry to have kept your waiting.4、對此向您表示歉意。Im sorry for that.5、打擾您了。Im sorry to disturb you.6、對不起，那是我的錯。Im sorry,Its my fault.7、相信下次您來時，一切都會令您稱心如意。Im sure everthing will be right again next time you come .( 七)婉拒語1、 承蒙您好意，不過。Its very kind of you,But2、 對不起，但我可以。Im afraid not,but can I .3、 很抱歉，但愿我早知道此事，必定樂于效勞。Im sorry,If I had known earlier,I would have been glad to do it.4、 恐怕這樣會違反酒店的規(guī)定，希望您能理解。Im afraid this is against hotel regulations.I hope you could understand .5、 非常抱歉但希望你能體諒我。Im really sorry,But you see my difficulty.禁語：不是我當(dāng)班，所以不是我的過錯。I was not on duty, So its not my fault.本部不受理此事。Our department doest handle this job.這不關(guān)我的事。I didnt handle this.(八)答謝語1、謝謝您的好意。Thanks for your kindness.2、感謝您的協(xié)助。Thank you for your help.(We appreciate your cooperation.)3、謝謝您的鼓勵。Thank you for your encouragement.4、謝謝您的光臨。Thank you for your pressentation.5、謝謝您的提醒。Thanks for your reminding.(九)指示語1、先生/太太，請這邊走。Come this way please,Mister/Madam.2、請一直往前走。Please keep going,Mister.(Go straight ahead,Please.)3、請到拐彎處向右拐。turn right at the first corner,Please.4、請隨我來，先生。Please follow me, Mister.5、請在那邊乘電梯。Please take the