質(zhì)量協(xié)議--英文

Suppliers Quality AgreementPurposeLaird is a global technology company focused on providing components and solutions that protect electronic devices from electromagnetic interference and heat, and that enable connectivity through wireless applications and antennae systems, As one of the leading Suppliers of the automotive industry, our overriding objectives, is to achieve excellent customer satisfaction, In order to attain these objectives, we rigorously back a universal “zero-defect strategy” for our processes, At the forefront of this strategy is close cooperation with our customers and Suppliers, focusing on avoiding defects by means of early, preventative planning of joint projects, The aim of Laird Technologies in producing this Suppliers Manual is to define our requirements and to make our internal process more transparent, so that we can cooperate with our Suppliers on a partnership basis.1 Administrative Element1.1 SCOPEThis agreement defines the quality agreement between the parties identified below .It defines the commitment both parties make to ensure that their respective products and services satisfy the quality and regulatory requirements called out in this agreement. both parties agree to cooperate in the success of this agreement. This agreement does not define the forecasting, ordering, delivery ,or pricing requirements for either party, this agreement does not define the specifications for the produces or services covered.1.2 parties to the agreementThis supplier quality agreement is executed between (hereafter referred to as “” on behalf of itself and its affiliates and laird .technologies. Inc.(hereafter referred to as “Laird”)on behalf of itself and its affiliates. Agrees to provide the goods or/and services defined below in full conformance with tee requirements of this agreement.1.3 Definitions, Abbreviations, acronymsThe following terms are included in this agreement Customer-Lairds customer such as GM, Chrysler ,Ford ,VW,BMW,CAT and Qualcomm etc.SQE-supplier quality engineer.TS16949 quality management systems requirementsISO9001 quality management systems requirementsVDA4.3 Quality assurance prior to serial application project planningVDA6.1 QM System Audit productsVDA6.2 QM System Audit servicesVDA6.3-Process AuditVDA6.5 product AuditAIAG-Automotive Industry Action GroupFMEA Failure Mode and Effect AnalysisAPQP-Advanced Product Quality PlanningPPAP Production part Approval planMSA-Measurement System AnalysisSPC-Statistical Process ControlCPK-Process CapabilityPPK-process performanceSC-Significant CharacteristicsCC-Critical CharacteristicsOS-Operator SafetyHIC-High Impact CharacteristicsF/F-Fit/FunctionS-SafetyCp-Control PlanDPPM-Defect Part Per MillionRMA-Return Material Authority8D-8 DisciplinesPFC-Process flow chartECN-Engineering Change NoticeRFQ-Request for QuotationCS1-Controlled Shipment 1CS2-Controlled Shipment 2SCS1-Suppliers Controlled Shipment 1SCS2-Suppliers Controlled Shipment 2DV-Design VerificationPV-Production validationSOP-Standard Operation ProcedureAAR-Appearance Approval ReportTR-technical Review FIFO-First In First OUTDFM-Design for manufacturingCQI-9Special process :heat treat system assessmentSQE-Suppliers Quality EngineerGSDE-Global Suppliers Development EngineerIMDS-international material data sheetIM&TE Inspection ,measuring, and test equipmentQMS-Quality Management SystemRepair-Action on nonconforming material to make it acceptable for the intended useRework-Action on nonconforming material to make it conform to the requirementsRMS-Risk Management SystemScrap-Action on nonconforming material to preclude its originally intended useSuppliers-The Suppliers deliver product to the Customer. the term Suppliers includes ,but is not limited to contractors ,consultants, sister affiliated ,and parent organizations.Work environment Those conditions under which work is performed including physical.,Environmental ,and other factors (such as noise ,temperature, humidity ,lighting or weather).1.4 Referenced DocumentsISO 9001:2008 Quality Management Systems- RequirementsISO/TS 16949:2009 Quality Management Systems RequirementsAPQPMSASPCFMEAPPAPVDA6.1VDA6.2VDA6.3VDA6.4VDA6.5VDA4.3ISO 10006:20031.5 Products and Services Covered By This AgreementThis Agreement pertains to the products listed in the applicable table.Commodity Type of material process name1.6 Site(s) InvolvedThe Suppliers produce the product at any of the sites listed below .The Suppliers ship the product to the Customer from any of the applicable sites listed.Location Address System certificate1.7 Quality Management System1.7.1 General RequirementALL Suppliers of LAIRD shall be certified to ISO9001 by an accredited certification company at a minimum, Laird expects the Suppliers to be certified as TS16949 or an equality system.such as VDA 6.1. Suppliers shall provide Laird a plan to achieve TS16949 certification in a timely manner. Suppliers working in plating processes (e.g. in die casting or PCB) need to be certified in addition to ISO14001 Suppliers shall provide a copy of the registration certificate to the laird purchasing team. Suppliers shall check whether the Quality system certificate is appropriate and applicable to the product quoted. If not, Suppliers shall notify Laird within 30 days.1.7.2 Deviation of QMSIf the Suppliers cannot comply with Laird QMS requirement, Suppliers shall provide a Deviation Application to Laird purchasing for Laird approval. The Deviation Application shall state the recovery action plan. If there is no recovery action plan, the Deviation Application will be rejected. The Deviation Application shall use the Laird format.1.7.3 Quality System Audit Quality system maintain and internal auditSuppliers have the responsibility to maintain a certified quality system. Suppliers shall have a plan and implement internal audits at least once per year. Internal audits include a system audit, process audit and product audit. Audit result shall be analyzed and reviewed at the Suppliers management review. Internal audit results and management review results can be reviewed by LAIRD if required. Except for the system audit, the suppliers should implement process audit and product audit according to VDA 6.3 and VDA .2 Laird auditLaird will make a plan to audit Suppliers, If the Suppliersperformance is acceptable, Laird could reduce the auditing frequency from once per year to once every two years. But under this condition, Laird will require Suppliers to perform self-assessments according to VDA 6.3 for Laird products. Suppliers shall submit the self-assessment report to Laird on time, If the Suppliers assessment results are different than Lairds results, Laird will cancel the self-assessment process and Laird will perform an annual audit pending improvement of the suppliers audit capability which will be determined by Laird. 3rd party company audit An annual 3rd party company audit is required. Suppliers shall provide a new copy to Laird when the new certificate is released from the auditing company. If the supplier fails the 3rd party audit, the Suppliers shall notify Laird with an action plan. The Suppliers shall retain the previous three years 3rd party auditing reports for Laird review. If there is SCS2 implemented at the Suppliers site, Suppliers shall inform the 3rd party company and copy Laird in the notification. Customer Special requirementLaird will transfer all customersspecial requirement to the Suppliers for the defined product and/or process. For example:VDA 6.3/Formal Q audit is for VW products and Suppliers shall achieve Level A. If Suppliers do not meet Level A, corrective action is required.QSB audit is for GM products, and Suppliers shall achieve Level A. If not, Suppliers shall submit corrective action.The Suppliers shall make sure that customer special requirement are met and the supplier shall provide evidence to verify all requirements are met. Laird can perform an audit with our customer. Suppliers shall support these audits. Sub-Suppliers audit7.Key person change For the key person change ,the suppliers do not need to follow the following requirement .but the suppliers need to inform the laird SQE and update the contact list in advance2.2.1 Laird and customer change The change from laird or lairds customer will impact the suppliers,Laird shall perform a study At the suppliers site before ECN release .after an agreement is reached with the suppliers ,the Purchasing team will release an ECN release and relative documentation to the suppliers.Suppliers have the responsibility to confirm and follow:1. ECN effective date2. Internal and sub-suppliers documentation control3. Laird ECN labeling requirement 4. ECN implementation only after Laird approval5. SOP after PPAP build 6. No different version product mixing 7. Others could depend on detail project requirement which will be confirmed by the suppliers and LairdThe above is to make sure the products provided to Laird comply with the specification ang service requirements.2.2.2 suppliers and sub-suppliers changeIf the suppliers need to execute the above changes ,suppliers shall issue a change request to the Laird design team ,purchasing team and/or SQE team for approval .no change can be implemented without approval .Suppliers have the responsibility to confirm and follow:1. Submit change request 6 months before change is implemented2. ECN effective date3. Internal and sub-suppliers documentation control4. Laird ECN labeling requirement 5. ECN implementation only after laird approval 6. SOP after PPAP build 7. No different version product mixing 8. PPAP submission after the change implemented 9. Others could depend on detail project requirement which will be confirmed by the suppliers and laird The above is to make sure the product provided to laird complies with the specification and service requirements2.2.3 problem solving results required changesNormally the action for problem solving results will require a change. If the changes belong to the change type in the agreement, suppliers shall submit change request and follow 2.2.2 requirement .2.2.4 Deviations Deviations belong to interim change when products or processes do not meet specification or procedure requirements.If the suppliers need to deviate from a document ,specification,drawing,etc.under the customers control,the suppliers shall document the deviation request including the specific deviation ,the reason for the deviation ,and the period(time,lost,etc.) the deviation will be in Effect.The deviation application shall be filed with the recovery action plan.2.3 Comply with Product Regulation and/or Safety requirement.SUPPLIERS shall comply with the relative regulation and laws regarding safety and hazardous substances.If the product provided by the Suppliers cannot comply with relative regulation and safety requirements ,the Suppliers shall notify Laird at sampling stage.2.4Project ManagementThe Suppliers shall follow AIAG APQP Manual or equivalent standard to manage project and ECN. Suppliers shall follow the following requirement:2.4.1Project ManagementThe Suppliers shall establish a project team and submit contact list to SQE within 1 week after winning the project from Laird.2.4.2 LanguageLaird is a global company and our official language is English .We require Suppliers to have the capability to submit English documentation to Laird. For Suppliers without English capability, they shall develop a plan to meet this capability.2.4.3 Timing planThe Supplier shall submit project timing to SQE within 1 week after winning the project .The tooling develop timing plan shall be submitted to tooling Engineer and to SQE.2.4.4 SoftwareRequirement:1. Date safetySuppliers shall make sure the software is capable and make sure the math date transfer is safe and there is no date loss. The date laird provided is laird property .The Suppliers has responsibility to keep this data safe.Software developed by Suppliers shall meet relative standards to make sure the software will production of a non-conformance product .Relative verification shall be implemented.2. software version controlIf software for testing and /or inspection purpose change ,it belongs to testing method change . So if there is change ,Suppliers shall follow 2.2.2 requirements.A Change to software or program for production belongs to process method. Suppliers shall follow 2.2.2 requirements.Suppliers shall establish a control system to control the software version as a part of documentation control.2.4.5 Technical ReviewLaird will require a Technical Review with the Suppliers at the beginning of the project.The Suppliers shall provide the following information within 5 working days after receiving the request: Tooling analysis ,is applicableDFMMaterial flow analysis for injection and die casting toolingProcess diagram for stamping partsTooling assembly drawing only for injection tooling used at LAIRDProduct identification locationMaterial recycling ratingTooling safety New Technology ,if applicableNew technology could include the following situation but not limited to:1).It is first time laird is using this technology to build components at Suppliers site but Supplier has the experience of this technology .2).It is the first time Suppliers are using the material on the normal process.3)Suppliers introduce new technology for Laird products.Suppliers shall provide the following information:Process working theoryMaterial specMaterial Suppliers an agent informationKey control pointFPY for similar product /process, ,if applicableCPK/PPK data for similar product /process, if applicableInitial SamplesSuppliers shall confirm with Laird SQE regarding new technology before technical review. Inspection or measurement methodInspection and/or measurement method shall be agreed upon between Laird and the Suppliers. Process flow chart Fixture and gage plan Capacity planning and equipment and line development plan KPC&KCC(CC/SC)list E.S testing listMaterial property ,function testing and reliability testing shall be listed with testing method, testing location and testing frequency. Standard /Drawing list0 Key Suppliers list1 Special process, if applicableThe following process belongs to special process but is not limited to:PlatingHeat treatmentWeldingSolderingPaintingThe Suppliers shall check with Laird SQE2 Project timingLaird shall review with Suppliers and introduce how to use the Suppliersparts on the line.Suppliers and Laird shall provide an action plan for all issues from Technical Review within 5Days after the review.2.4.6 Tool ,fixture and gage developmentIf necessary .tool, fixture and gage maker shall be in the customer approval list.Tool, fixture and gage design shall be reviewed by Laird and Suppliers.2.4.7 Validation testing LabOnly a lab with ISO 17025 certificate can be used .The testing lab shall be put into the E.S testing list for approval.2.4.8 Capacity studyCapacity study has 3 stages.Stage 1: Capacity planning is the manufacturing output analysis for customer contract demand at the beginning of the project .Suppliers shall submit the capacity planning report to Laird for technical review .It will help Suppliers plan equipment/gage/tool/fixture/line quality requirement and make investment plan.Stage 2:RunRate is required from Suppliers to Verify cycle time to on line within 8 hours or 300PCS, whichever meets Lairds demand requirement according to capacity planning .This will not happen before PPAP build.Stage 3: Capacity verification is meant to verify whether the Suppliers can fully meet Lairds demand. This will be implemented after PPAP build and during system fill duration.2.4.9 Gate ReviewSuppliers top management shall verify the Suppliersquality lead Gate Review switch off and switch on. If Gate Review cannot meet requirement, the Valve will be switched off and Suppliers shall report to Laird SQE with recovery plan. The products cannot be shipped to Laird except by getting approval from Laird, even if you have a PO from Laird Purchasing.Laird requires Suppliers setup the following gate Reviews during new product development stages : Sample submission ValveRequirement:Material Report is available.Engineering testing report is available.Dimensional report is available.All drawings and standards have been met, is not there is a Deviation application.Normally PV sample are not allowed Deviation.PV sample build on the line shall meet production readiness requirement .AAR samples for painting, texture and high gross part shall be built on the same production line as mass production.AAR sample shall be reviewed by qualified person according to the master from customer.All manufacturing data is available for review.PPK=2.0 or CPK =1.67 for KPC.Label and packaging meet Laird Requirements. Production Readiness ValveRequirement:Drawing and specification is for mass production and is the most up to dateCC & SC list have been approved by SQEFixture ,gage ,equipment and tooling is readyAAR is at least at interim approval statusProducts meet the latest ECN statusProc