崗位職責(zé)_assistant manager崗位說明書大全14

努力了的才叫夢想，不努力的就是空想！如果你一直空想的話，無論看多少正能量語錄，也趕不走滿滿的負(fù)能量！你還是原地踏步的你，一直在看別人進(jìn)步。Staff Communication Officer職位描述職位識別信息職位名稱Staff Communication Officer所屬部門Contact Center職位編號所在城市工作地點(diǎn)出差要求無偶爾經(jīng)常常駐版本號V1.0生效日期工作網(wǎng)絡(luò)關(guān)系直接上級職位Manager, Resource Management匯報(bào)職位直接下級職位人員管理權(quán)限薪酬無 建議權(quán) 決定權(quán)直接下級人數(shù)績效無 建議權(quán) 決定權(quán)直接管轄團(tuán)隊(duì)配備無 建議權(quán) 決定權(quán)業(yè)務(wù)指導(dǎo)職位對職位產(chǎn)生影響的外部機(jī)構(gòu)受到職位影響的外部機(jī)構(gòu)任職資格教育程度Graduate專業(yè)方向social work or psychology工作經(jīng)驗(yàn) 1 year working experience or above in service industries with leadership role 行業(yè)經(jīng)驗(yàn)培訓(xùn)經(jīng)歷核心能力 客戶導(dǎo)向 精誠協(xié)作 積極進(jìn)取 立足創(chuàng)新 求真務(wù)實(shí) 敬業(yè)誠信通用能力 組織認(rèn)知 個(gè)人管理 績效導(dǎo)向 可靠性 口頭溝通 書面溝通 人際交往 談判能力 領(lǐng)導(dǎo)力 團(tuán)隊(duì)管理 員工管理 分析/解決問題 計(jì)劃能力專業(yè)能力 客戶服務(wù) 業(yè)務(wù)知識 系統(tǒng)運(yùn)用 銷售技巧 效率導(dǎo)向 質(zhì)量導(dǎo)向 投訴處理 知識管理職位目的與職責(zé)職位目的（存在的理由，限制和目標(biāo)）To build up good relationship of staff to support efficient operations of the contact center as well as various business lines of the company as a whole.職責(zé)范圍(名稱、定義、該職責(zé)所要達(dá)到的結(jié)果/目標(biāo))責(zé)任級別（全部/部分/協(xié)助）衡量標(biāo)準(zhǔn)(數(shù)量、質(zhì)量)業(yè)務(wù)類戰(zhàn)略層面戰(zhàn)術(shù)層面操作層面 To work on different initiative, such as Employee Happiness Survey, Team Success celebration gathering, Monthly birthday functions, sport activities, Team Building and recreation functions in order to minimize the staff attrition rate and heighten staff morale To build up good relationship and take up the role as informal leader To administer for the staff bulletin board and responsible for the managing of staff recreational activities To act as the communication bridge and assist staff to channel grievance directly to senior management team To assist in conducting pre-exit interview and understand and feedback the reason for attrition To conduct individual counseling session for any employee issues. To collect employee opinions and dissatisfaction through informal channels To represent company to extend caring to staff and his family for any good or unfortunate eventsAll KPIs for staff com