《商務(wù)英語(yǔ)情景口語(yǔ)100主題》

1、商務(wù)英語(yǔ)情景口語(yǔ)100主題目錄Day today Office日常事務(wù)1 Faxes傳真2 Telephone Calls電話(huà)3 Making Telephone Appointments電話(huà)預(yù)約4 Memos備忘錄5 Business Correspondence商業(yè)信函6 Placing an Order下訂單Office Talk辦公室談話(huà)7 Coworkers同事8 Bosses老板9 Brainstorming集體討論10 Commuting乘公交車(chē)上下班11 The Working Lunch工作午餐Business Trip商務(wù)旅行12 International Busines

2、s Travel國(guó)際商務(wù)旅行13 Dressing for Business商務(wù)著裝14 Hotel Situations旅館情景15 Negotiating the Subway乘地鐵Client Reception接待客戶(hù)16 Receiving Clients接待客戶(hù)17 Entertaining Clients招待客戶(hù)18 Accommodating Foreign Clients接待國(guó)外客戶(hù)19 Factory Tours參觀工廠Business Commune zations商務(wù)交流20 Personal Introductions個(gè)人介紹21 Small Talks聊天22 De

3、livering Bad News傳達(dá)壞消息23 Polite Questions禮貌提問(wèn)24 Farewells道別Negotiation談判25 Clarifying the Stakes說(shuō)明利害關(guān)系26 Making Concessions做出讓步27 Discussing the Bottom Line討論底線(xiàn)28 Accepting and Confirming接受和確認(rèn)29 Hard Bargainers VS Soft Bargainers強(qiáng)硬的對(duì)手和溫和的對(duì)手Company Organization公司結(jié)構(gòu)30 CEO執(zhí)行總裁31 Stockholders股東32 Board

4、of Directors董事會(huì)33 Managers Staff管理人員34 Laborial Staff普通員工Meetings and Interviews會(huì)議和面談35 Executing Meetings開(kāi)會(huì)36 Performance Reviews業(yè)績(jī)?cè)u(píng)估37 Agendas會(huì)議議程38 Making Requests提出要求Presentations業(yè)務(wù)陳述39 Preparation and Developing Your Topic準(zhǔn)備和展話(huà)題40 Introductions and Beginnings介紹和開(kāi)頭41 Making Transitions in the Bo

5、ay of the Presenta陳述中的過(guò)渡42 Conclusions結(jié)論43 O&A (Question and Answer Period)提問(wèn)階段Data數(shù)據(jù)處理44 Trends趨勢(shì)45 Systems制度46 Schedufing日程安排47 SWOT An山sis態(tài)勢(shì)分析48 Statistical Reports數(shù)據(jù)統(tǒng)計(jì)報(bào)告Technology技術(shù)49 Emad電子郵件50 Computer Technology計(jì)算機(jī)技術(shù)51 Running an Intemet Business網(wǎng)上做生意52 Electronic Gadgets數(shù)碼產(chǎn)品53 Webbased Marke

6、ting網(wǎng)上營(yíng)銷(xiāo)Financial Topics財(cái)務(wù)話(huà)題54 Costing成本55 Budgets預(yù)算56 Auditing審計(jì)57 The Economy經(jīng)濟(jì)58 Fundraising集資Legal Topics法律話(huà)題59 Confidentiality機(jī)密60 Lawyers律師61 Contracts合同62 Copyright版權(quán)63 Patents專(zhuān)利64 Environmental Regulations環(huán)境條例Marketing Topics營(yíng)銷(xiāo)話(huà)題65 Marketing Surveys市場(chǎng)調(diào)查66 Target Audience目標(biāo)消費(fèi)者67 Print and Med

7、ia Advertising印刷和媒體廣告68 Promotional Events促銷(xiāo)活動(dòng)69 Developing the Market市場(chǎng)開(kāi)發(fā)Sales Topics銷(xiāo)售話(huà)題70 Selling Points賣(mài)點(diǎn)71 Trade Shows貿(mào)易展覽72 Sales Reviews檢查銷(xiāo)售額73 Product Demonstrations產(chǎn)品演示74 FoUowing up on Leads線(xiàn)索追蹤75 Customer Service顧客服務(wù)International Topics國(guó)際話(huà)題76 Sourcing得到供貨77 ExportImport出口進(jìn)口78 Exchange Rat

8、es匯率79 International Greeting Methods國(guó)際問(wèn)候方式Big Business跨國(guó)公司80 Mergers合并81 Competition競(jìng)爭(zhēng)82 Climbing the Corpira te Ladder進(jìn)入管理層83 Branch Offices分支機(jī)構(gòu)84 Consulting咨詢(xún)Employment Practices雇用慣例85 Fair Pay公平薪酬86 Recruiting Peonnel人員招聘87 Retirement退休88 Partnership合作關(guān)系89 R&um6s簡(jiǎn)歷90 Job Interviews求職面試Social and

9、 Equality Issues社會(huì)和平等話(huà)題91 Women in the Workforce職業(yè)女性92 Discrimination歧視93 Weffare福利94 Labor Unions工會(huì)95 Strikes and Demonstrations罷工和示威游行Continuing Education繼續(xù)教育96 Management Training管理人員培訓(xùn)97 SeminarsWorkshops研究會(huì)研討會(huì)98 Company Retreats公司培訓(xùn)99 Teambuilding團(tuán)隊(duì)建設(shè)100 MBA工商管理碩士英語(yǔ)國(guó)際人知性英語(yǔ) 自信表達(dá)原生態(tài)的外企口語(yǔ)，白領(lǐng)精英的必修課

10、；100個(gè)場(chǎng)景，200篇對(duì)話(huà)，幫助你成功應(yīng)對(duì)多話(huà)題、深層次的商務(wù)交流。一本商務(wù)英語(yǔ)書(shū)是否有用，要看它是否盡最大可能營(yíng)造出真實(shí)的商務(wù)情景，是否有真實(shí)的商務(wù)語(yǔ)言。很多書(shū)羅列出漂亮的句子、短小的對(duì)話(huà)。讀者學(xué)著倒是輕松，但一到真實(shí)場(chǎng)景，還是聽(tīng)不懂說(shuō)不出。原因何在？?jī)?nèi)行人知道，這些書(shū)語(yǔ)言規(guī)整但不是圈內(nèi)行話(huà)，對(duì)話(huà)太短不能應(yīng)對(duì)深度交流，話(huà)題太少不能隨機(jī)應(yīng)變。商務(wù)英語(yǔ)情景口語(yǔ)100主題一書(shū)，則旨在幫助學(xué)習(xí)者適應(yīng)多話(huà)題、深層次的商務(wù)英語(yǔ)交流。首先，豐富的主題、海量的對(duì)話(huà)再現(xiàn)原生態(tài)的商務(wù)語(yǔ)境。翻開(kāi)這本小16開(kāi)400多頁(yè)的書(shū)，100個(gè)主題、200組大篇幅對(duì)話(huà)，再加上詞匯、短語(yǔ)，以及按初、中、高級(jí)排列的句子會(huì)讓人有密

11、不透風(fēng)之感。實(shí)際上，在一個(gè)貫穿著英語(yǔ)語(yǔ)流的商務(wù)環(huán)境中，這種語(yǔ)言的壓力會(huì)更加強(qiáng)大。本書(shū) “強(qiáng)迫”讀者進(jìn)入原生態(tài)的商務(wù)場(chǎng)境，通過(guò)密集的語(yǔ)流刺激讓讀者掌握各種場(chǎng)景下的溝通方式。其二，真實(shí)的語(yǔ)言讓你學(xué)會(huì)圈中人的行話(huà)。對(duì)話(huà)的語(yǔ)言秉承真實(shí)、地道的原則，生詞、難詞很少，但加入了大量英美職場(chǎng)耳熟能詳，而一般讀者并不熟悉的固定表達(dá)法。其中大多數(shù)一看就會(huì)，并能迅速派上用場(chǎng)。比如mountain of work（一堆工作），cover a lot of points（涉及許多要點(diǎn)），take off like a rocket（急速上升），do ones homework（做準(zhǔn)備），outside the scop

12、e（在范圍之外），no time to lose（抓緊時(shí)間），better safe than sorry（寧愿穩(wěn)妥免致后悔），spill the beans（泄密），have a legal arm（擁有法律武器），take the blame（承擔(dān)過(guò)失），get things on track（走向正軌），等等。其三，深入的對(duì)話(huà)讓你縱觀職場(chǎng)心態(tài)。借助深入細(xì)致的對(duì)話(huà)，此書(shū)得以能夠揭示英美職場(chǎng)人士的思維方式和情感方式。這對(duì)于學(xué)習(xí)者溝通技巧的提高，不亞于語(yǔ)言功夫。比如怎么應(yīng)對(duì)客戶(hù)的過(guò)分要求、怎么應(yīng)對(duì)過(guò)于親熱地法國(guó)式問(wèn)候、怎么談?wù)撧k公室戀情、怎么評(píng)價(jià)部門(mén)之間和同事之間的競(jìng)爭(zhēng)，等等。這本書(shū)因此超越了

13、語(yǔ)言的范疇，比較全面地反映了公司內(nèi)外環(huán)境和辦公室政治的方方面面。其四，靈活的方式讓你自主學(xué)習(xí)。無(wú)論用于課堂教學(xué)還是自學(xué)，此書(shū)都具有相當(dāng)大的伸展度和靈活性。全部對(duì)話(huà)都配有MP3。讀者可以根據(jù)自身的學(xué)習(xí)目的和喜好的學(xué)習(xí)方式，有選擇地進(jìn)行口語(yǔ)、聽(tīng)力、語(yǔ)音、聽(tīng)寫(xiě)、口筆譯、詞匯等各種練習(xí)。內(nèi)容簡(jiǎn)介本書(shū)以100個(gè)場(chǎng)景、200篇對(duì)話(huà)展現(xiàn)原生態(tài)的外企口語(yǔ)，生動(dòng)描繪了各種真實(shí)場(chǎng)景下的溝通方式； 每個(gè)主題下包括實(shí)用表達(dá)法、詞匯表、對(duì)話(huà)三個(gè)部分。實(shí)用表達(dá)法分為初、中、高三個(gè)級(jí)別，供讀者循序漸進(jìn)地學(xué)習(xí)；詞匯表部分除生詞外，還提煉出課文中的短語(yǔ)和固定表達(dá)法。對(duì)話(huà)包括不同場(chǎng)景下的二組。通過(guò)本書(shū)及附贈(zèng)的MP3對(duì)話(huà)錄音，你可

14、以進(jìn)行口語(yǔ)、聽(tīng)力、語(yǔ)音、聽(tīng)寫(xiě)、口筆譯、詞匯等各種練習(xí)。無(wú)論用于課堂口語(yǔ)教學(xué)還是自學(xué)，本書(shū)都具有相當(dāng)大的伸展度和靈活性。1 Faxes傳真Dialogue oneM: Can you have the briefs from the Anderson firms lawyer on my desk by tomorrow morning. There are quite a few very time sensitive matters with this case. Im afraid I cant wait any longer.F: Getting those Anderson brief

15、s has been harder than you can imagine. I have tried to contact their lawyer many times. But every time I call, his secretary says hes in a meeting or out of the office or away on business. I am beginning to think he is trying to avoid me.M: Thats highly possible. He knows if we miss our filing dead

16、line, we dont stand a chance to compete against them for the bid. Try to get a hold of him again. Give him a call and see if he can fax them first thing.F: What if I cant speak to him directly?M: Ask his secretary to fax them. Its the same thing. Have them faxed over with a copy also faxed to Martin

17、s office.F: How do I find Martins fax number? Is he in your rollerdesk?M: No, but you can also call their office and ask the secretary to give you their fax number. Ill email you their office number later today.F: Ok, Ill get on it first thing.M: Be sure you do, I need those briefs ASAPDialogue twoM

18、:Did you put this mornings faxes on my desk?Im waiting for some urgent faxes from headquaters,Im pretty sure they came in last night.F:Evething that came in the office fax machine last night is all on your desk,but I noticed that some of faxes came through pretty blurred,maybe you take a look at the

19、m,if the copy is unreadble,Ill call then and ask them to refax.M:Yeah,youre going to have to call them and get them to be refax. These copies are so dark. I cant make out any of the words.F:What about that one?M:This one?This one is so light and I can barely read it. How can that be?F:You know, I th

20、ink the fax machine is out of toner. I can change the toner cartridge. That should solve the problem.M:Yes,but this one will have to be refaxed as well. And look, theres about 3 pages missing. It looks like the fax machine ate half of my important faxes,and ones that made it through are so blurred o

21、r too light. They are unreadable.F:I guess the fax machine is out of paper too. Dont worry,Ill have someone look at it this afternoon,and in the meantime,Ill have your documents refaxed to our other fax machine.2 Telephone CallsDialogue 1A:Hello,thank you for calling Bradford and Sons. This is Tracy

22、 speaking,How may I help you?B:Hello.I would like to speak to your director of human resources,Ms.Jenkins,Please.A:Just a moment.Ill check to see if she is at her desk.May I tell her who is calling?B:This is Bill Burton from Milford Insurance,Im calling in regards to our meeting next Tuesday.A:Thank

23、 you,Mr.Burton.Can you please hold for a moment?Ill check to see if she is available.B:No problem.A:Im sorry,Ms.Jenkins is away from her desk.She has already left for lunch.Would you like to leave a message for her?B:Yes,please have her return my call when she returns to the office.Its best if she c

24、an get in touch with me before 3 pm today;she can reach me at my office number,635-8799.A:Im sorry,I didnt quite catch that,could you please repeat the number?B:No problem, my office number is 635-8799,Tell her to ask for extension 31.A:Im sorry,Mr.Burton,just to confirm,your name is spelled B-U-R-T

25、-O-N,is that correct?B:Yes,and I represent Milford Insurance.A:I wil make sure Ms.Jenkins receives your message and returns your call before 3pm this afernoon.B:Thank you very much.Dialogue2A:Hello,Pasadena Inn,this is Sandy,how may i direct your call?B:Id like to speak to someone about reservations

26、.A:I can help you with that.what date would you like to make a reservation for?B:Well be arriving May 12th ,but I would like to make reservations for penthouse.A:Oh,Im sorry sir,I only handle bookings for our standard rooms.The person you need to speak with is Tony Parker,he makes all the arrangemen

27、ts for our executive accounts.Unfortunately,hes not here right now.Can I take your name and number and have him get back to you?B:When do you expect him back in?A:Hell be out all afternoon,he might not be able to return your call until tomorrow,Will that be alright?B:Yes.I suppose.My name is Sam Dar

28、cy.He can contact me at 660-843-3235 .A:Could you please spell your last name for me?B:Sure.Its D-A-R-C-Y.A:Okay.Mr Darcy,and your phone number is 660-843-3233 ?B:Thats 3235.A:Sorry!3235.Great.Ill have Tony call you first thing tomorrow morning.3. Making Telephone AppointmentsDialogue oneM:Hello,Bil

29、l Berton speaking. What can I do for you?F:Hello,Mr Berton,this is Jenny Jenkins of bradford and sons returning your call. Im sorry you missed me when you called my office this morning. My sacretary said you called concerning our meeting next Tuesday? M:Yes Ms Jenkins,thank you for returning my call

30、. Im glad to finally get hold of you.I want to let you know I will not be able to make our meeting next Tuesday. I would be out of town that day. Is there any possibility we can move the meeting to Monday?F:I am sorry. Im afraid I am completely booked on Monday. Would it be Possible to postpone unti

31、l you return?M:Oh,dear. I was counting on taking care of our meeting before I leave. But I suppose I can shut off a few things. Yes,we can arrange something. I will be back Thursday morning. What about Thursday afternoon? Would that work for you?F:That should be fine,shall we say about two oclock?M:

32、Perfect! I look forward to seeing you at two oclock next Thursday afternoon. If you need to change the time,pls feel free to call me on my cell phone.F:Thanks Burdon,Ill see you on Thursday. Dialogue two F:Hello M:Hello,is Doras available? F:This is Doras,who is calling please? M:Hi,Doras,this is Mi

33、ke calling from parkers dentistry. Im calling to confirm your appointment for tomorrow morning at 9am with Doctor Parker. F:Oh,I almost forgot. Thank you for calling to remind me. Actually,I do need to change the time of my appointment. I have a scheduling conflict,and I cant make it that early.M:If

34、 I put you in that later slot,would that work out?F:It would have to be after lunch. Do you have anything available about 2 oclock? M:Sorry,Mam. The only opening we have after lunch is 1:15, but I might be able to work you in at 4:00. Would that be a better time? F:Thats all right.I think I should b

35、e able tomake it at 1:15. Can you put me down for that time slot? M:No problem,I have your appointment changed from tomorrow morning to tomorrow afternoon at 1:15 F:Wonderful. Thanks very much.4. MemosDialogue 1A:I have been waiting here in the conference room for ten minutes already, what time is t

36、he meeting start? where is anyone anyway?B:Didnt you hear about that, our meeting was postponed until Friday.A: What? the meeting was postponed? No one told me anything about it.B: Did you get the memo?A: What memo? They havnt any memo this whole week, I check my inbox every day.And I havnt seen any

37、thing.B: The memo went out 3 days ago. It should have made to your inbox, but maybe lost in all collectors on your desk.A: You know how things get pilot about my desk when Im busy. I know sometimes I do many please things,but I always read all the memos go arround, they go directly to my inbox. Are

38、you sure were send to whole office?B: It should have got arround to every body, they also post a copy of the memo in the break room. Dont you ever look at meassages post on the bulletin board? A: Im usually too busy to take a bunch of cofee break by the watercooler, Anyway, Im sure the memo never ge

39、t to my inbox, Ill have to talk our secretary about it.B. Thats right, You will never know what your missing out of it if you dont read the memos.Dialogue 2A: Ms. Dorsen, I need to take a dictation for me, B: Yes, sir;A: They should go out intra office memorandum to all employee by this afternoon, a

40、re you ready?B: Yes, sir, Go ahead.A: Attention all staff:effective immediately, all office communication are restricted to email correspondance as official memos, the use of instance message porgram by employee during work hour are strictly prohibited.B: Sir, Does this apply to intra office communi

41、cation only or relate also restrict external communications?A: It should apply to all communications. Not only in this office between employees, but also any outside communciations.B: But sir, many employees use instance messaging to communcate with clients.A: This were just have to change the commu

42、nication methods, I dont want any one use instance messaging in this office, it waste too much time. Now, please, continue the memos. Where were we?B: This apply to internal and external communications.A: Yes, any employee who persist using instance messaging, will first recieve a warning, and place

43、d on prohibition, and the second sense, the employment will be termination. Any question regarding this new policy maybe dirctly to the department of his.B: Is that all?A: Yes, please give this memo type out and distribute to all employees before 4:00 PM.Five Busines CorrespondanceDialogue one.A:Did

44、 you see the letter I got from Bradform films? They sent the responds to your phone call last week.B:If you want to see something about my call last week, why didnt they sent it to me?A:I guess it must have contact information, so they sent it addressed in care of your department head, anyhow,they w

45、rote to confirm in reading what you discussed about milton contract.B:Can I see it first in seconds?A:Sure, here it is.B:Dear Mr.Clock, bother to your telephone call last Friday, Im reading to confirm our meeting on July 21st,as we discussed, our meeting is to review the contract details.A:Did they

46、ask you to sent the files beforehand?B:Lets see, Well be grateful for the complete to send related materials to our office prior to our meeting. It looks like. Hey! Was there anything else was send along with this letter?A: I dont think so, why do you ask?B: The letter writes: please find the enclos

47、ed copy of our agenda for your review, I dont see anything else in the envelope.A: Maybe they forgot to attach it to the letter. You should give them another call.Dialogue 2.A:Can you help me for a minute?B:Sure, what I can do for you?A:Im try to write a letter to one of our clients, But I just dont

48、 know exactly what to say, I dont even know how to get started, I know I should write dear Mr. Mrs. or Ms., but the problem is I dont know the name of contact person.B:You can just put Dear Sir or Madam, officialese not personal, you can write to whom may corcerned.A:OK, So I first thanks them for t

49、heir business, I can say something like we are very grateful for your continue support, How is that?B: Good! But also, write off the bed you want to tell them the reason of your writting, give them more reference.A: Like Regarding our new product line, we would like to anounce a special price discou

50、ntB: Right, do you need them to respond?A: Yes, the letter would have a survey inside, and they should complete it and return to our office. How shoud I write that?B: You can tell them Please finding the enclosed customer service survey, else also, you can say:Attach a customer survey. If you need r

51、esource it right away, you can tell them the urgent by saying Please return the survey without dely as soon as possible. Maye it more polite with this as early as convenience.B: Great! and what do you think I should close it with?A: Since you dont know them that well personally, probably the best wa

52、y is would be your ? or your sincerely, you can also say Best Regards. But I dont think it would be proprety because you dont have the name. And obviously, should have them.B: OK, Thanks a lot for your help!6 Placing an OrderDialogue 1A: Our toner cartridges are already out of ink.Could you make an

53、order for a new set?B: We will need new cartridges for all of the office printers? That will be a large order, probably about two or three cases. The office supply store we usually go through might not have that many in stock.A: You can double check with the housekeeping department, but I am pretty

54、sure all of the machines will need new cartridges. Last time when we made our order to the supplier, the quantity was also especially high. They are used to receiving such bulk orders from us . As long as we give them a heads up a couple days in advance, they can usually fill the order.B: OK, I will

55、 make a few calls and run our order by housekeeping first to make sure. Is there anything else we need to order while I am at it?A: I think the only thing is toner. Try to see if they can deliver it before the end of business day tomorrow. We should really try to do better about waiting until the la

56、st minute to fill orders that are usually made on a monthly basis. Anyhow, see what you can do to expedite the order this time.B: OK, will do.Dialogue 2A: May I help you?B: Yes, I would like to place an order for toner cartridges. We have a standing agreement with you company, so we will need the sa

57、me amount as last time.A: Let me key in your information into my computer. I will pull up our records for you . Do you have an order number? What name is the order listed under ?B: It should be under Leslie Smith. The number is A.A: Yes, Mr. Smith. I have an order for three cases of cartridges, it that what you would like to refill?B: Yes.A: Is there the correct billing address?B: No, pls post the bill to 124 Hildrod Lane, Milton County, 98830.A: I will send you an invoice in the next few days. Your order should be delivered befor