人力資源管理第八章員工培訓(xùn)與開發(fā)

1、Copyright 2011 Pearson Education, Inc. publishing as Prentice Hall,Copyright 2011 Pearson Education, Inc. publishing as Prentice Hall,第8章 員工培訓(xùn)與開發(fā),Copyright 2011 Pearson Education, Inc. publishing as Prentice Hall,43,我們學(xué)到哪了,Introduction Case/ Video,Training in Standford University Hospital,? What is

2、the Type,Copyright 2011 Pearson Education, Inc. publishing as Prentice Hall,85,Summarize the purpose and process of employee orientation. List and briefly explain each of the four steps in the training process. Describe and illustrate how you would identify training requirements. Explain how to use

3、training techniques（methods）. List and briefly discuss management development programs.,LEARNING OUTCOMES,Copyright 2011 Pearson Education, Inc. publishing as Prentice Hall,86,1. 概述新員工入職引導(dǎo)的目的及其過程。 2. 列出并簡要解釋培訓(xùn)過程中的四個步驟。 3. 描述并解釋你將如何確定培訓(xùn)需求。 4. 解釋說明培訓(xùn)技術(shù)（方法）。 5.列出并簡要討論管理技能開發(fā)項目。,學(xué)習(xí)目標(biāo),Key Point,The four s

4、teps in the training process. How you would identify training requirements. Different training techniques（methods）. Different management development programs.,重點,培訓(xùn)過程中的四個步驟 如何確定培訓(xùn)需求 培訓(xùn)技術(shù)（方法） 管理技能開發(fā)項目,Difficult Point,Different training techniques（methods）. Different management development programs.,難

5、點,培訓(xùn)技術(shù)（方法） 管理技能開發(fā)項目,What is the purpose of orientation?,Copyright 2011 Pearson Education, Inc. publishing as Prentice Hall,812,Purpose of Orientation,Copyright 2011 Pearson Education, Inc. publishing as Prentice Hall,813,新員工入職引導(dǎo)的目的,Copyright 2011 Pearson Education, Inc. publishing as Prentice Hall,8

6、14,The Orientation Content,Copyright 2011 Pearson Education, Inc. publishing as Prentice Hall,815,入職引導(dǎo)的內(nèi)容,Copyright 2011 Pearson Education, Inc. publishing as Prentice Hall,816,Steps in the Training Process,The Four-Step Training Process,Instructional design,Needs analysis,Program implementation,Eva

7、luation,Copyright 2011 Pearson Education, Inc. publishing as Prentice Hall,817,培訓(xùn)的步驟,培訓(xùn)過程的四個步驟,教學(xué)設(shè)計,培訓(xùn)需求分析,培訓(xùn)執(zhí)行,培訓(xùn)評估,Copyright 2011 Pearson Education, Inc. publishing as Prentice Hall,818,Analyzing Training Needs,Copyright 2011 Pearson Education, Inc. publishing as Prentice Hall,819,分析培訓(xùn)需求,Copyright

8、 2011 Pearson Education, Inc. publishing as Prentice Hall,820,Performance Analysis: Assessing Current Employees Training Needs,Copyright 2011 Pearson Education, Inc. publishing as Prentice Hall,821,績效分析：評估現(xiàn)有員工的培訓(xùn)需求,Copyright 2011 Pearson Education, Inc. publishing as Prentice Hall,822,Training Metho

9、ds（Team Work）,On-the-Job Training Apprenticeship Training Informal Learning（eg.Cooperate） Job Instruction Training Lectures Programmed Learning Audiovisual-Based Training Vestibule Training（eg.Driving ） Teletraining and Videoconferencing Electronic Performance Support Systems (EPSS),Computer-Based T

10、raining (CBT) Simulated Learning Internet-Based （Training Learning Portals）（eg.Library） Lifelong Learning and Literacy Training Techniques,Copyright 2011 Pearson Education, Inc. publishing as Prentice Hall,823,培訓(xùn)方法,在職培訓(xùn) 學(xué)徒制培訓(xùn) 非正規(guī)學(xué)習(xí)（與同事合作） 工作指導(dǎo)培訓(xùn) 課堂講授 程序化學(xué)習(xí) 視聽培訓(xùn) 技工訓(xùn)練（模擬駕駛） 遠(yuǎn)程培訓(xùn)和視頻會議 電子績效支持系統(tǒng),計算機(jī)輔助培訓(xùn)（

11、文本、錄像、圖片、照片、動畫、聲音等） 模擬式培訓(xùn)（開篇導(dǎo)入案例） 網(wǎng)絡(luò)培訓(xùn)（學(xué)習(xí)門戶） 終身學(xué)習(xí)和讀寫培訓(xùn)技術(shù),Copyright 2011 Pearson Education, Inc. publishing as Prentice Hall,824,Management Development Techniques,Copyright 2011 Pearson Education, Inc. publishing as Prentice Hall,825,管理開發(fā)技能,Copyright 2011 Pearson Education, Inc. publishing as Prentic

12、e Hall,826,Other Management Training Techniques,Copyright 2011 Pearson Education, Inc. publishing as Prentice Hall,827,大學(xué)提供的各種項目,管理游戲,脫產(chǎn)管理培訓(xùn)和開發(fā)技術(shù),案例研究法,外部研討會,高管教練,行為模仿,角色扮演,企業(yè)大學(xué),其他管理開發(fā)技術(shù),Copyright 2011 Pearson Education, Inc. publishing as Prentice Hall,831,A Sample Training Evaluation Form,Copyrigh

13、t 2011 Pearson Education, Inc. publishing as Prentice Hall,832,K E Y T E R M S,employee orientation training negligent training task analysis competency model performance analysis on-the-job training (OJT) apprenticeship training job instruction training (JIT) programmed learning electronic performa

14、nce support systems (EPSS) job aid,virtual classroom lifelong learning management development job rotation action learning case study method management game role playing behavior modeling in-house development center executive coach organizational development controlled experimentation,Copyright 2011

15、 Pearson Education, Inc. publishing as Prentice Hall,833,關(guān)鍵詞,新員工入職引導(dǎo) 培訓(xùn) 疏忽培訓(xùn) 任務(wù)分析 勝任能力模型 績效分析 在職培訓(xùn) 學(xué)徒制培訓(xùn) 工作指導(dǎo)培訓(xùn) 程序化學(xué)習(xí) 電子績效支持系統(tǒng) 工作助手 虛擬課堂 終身學(xué)習(xí) 管理技能開發(fā) 職位輪換 行動學(xué)習(xí) 案例研究法 管理游戲 角色扮演 行為模仿 內(nèi)部開發(fā)中心 高層管理人員教練 組織發(fā)展 控制組實驗,Discussion ：,BOOK P297 Discussion Question: 5.,Practice :,BOOK P298 Individual and Group Activities: 6. and 8.,Discussion