《跨境電商英語(yǔ)》課件-Case study

CasestudyComplaintsforpacking

ClaimsforPoorPackingI.Abouttheletter:ThisisagoodshortletteraskingforacompensationofCusd650fortheexpenseofrepackingthepackages.Firstly,thebuyergivesadetailedstatementabouttheordernumber,thenameofthecommodityandthenameofthecarryingvessel.Secondly,hegivesthereasonwhichhascausedthedamage,i.e.duetoimproperpacking.Lastly,themostimportantofall,heexpresseshisgoodwillthatthesellershouldtakespecialcaretoimprovepackingtoavoidthemisjudgementoftheprospectivecustomers.II.Additionalnotes:1.claimn.索賠，賠償要求表示索賠的原因，一般接介詞for，如claimfordamage表示索賠的金額，一般接介詞for，如claimforUSD10,000表示對(duì)某批貨物索賠，一般接介詞on，如claimonthegoods表示向某人索賠，一般接介詞against，如claimagainsttheunderwriter為某事向某人提出索賠的常用句型是：lodgeaclaimagainst(間用with或on或upon)sb.forsth.lodgeaclaimon/upon(goods,cargo,shipment)for(damageorloss;shortage,qualityandamount,value)說(shuō)”提出”索賠，除lodge外，較常用的動(dòng)詞還有raise,file和putin，此外，還可以用make,issue,lay,register,render,enter,bringup,setup等。WeshalllodgeaclaimagainsttheInsuranceCompanyforthegoodsdamagedduringtransit.對(duì)于貨物在運(yùn)輸途中的損壞，我們將向保險(xiǎn)公司提出索賠。Wefileaclaimagainstyoufortheshortdeliveryof145lbs.我們向你方提出短交145磅的索賠。下面是claim和其他動(dòng)詞搭配的部分常見(jiàn)短語(yǔ)。acceptaclaim同意索賠admitaclaim同意索賠entertainaclaim受理索賠dismissaclaim駁回索賠rejectaclaim拒絕索賠relinquishaclaim撤回索賠settleaclaim解決索賠waiveaclaim放棄索賠withdrawaclaim撤回索賠claimv.索賠，要求賠償通常作及物動(dòng)詞，賓語(yǔ)為索賠的金額或compensation,amount等名詞，間或作不及物動(dòng)詞。以下是部分常用短語(yǔ)，注意介詞的一般用法。toclaimUSD10,000索賠一萬(wàn)美元toclaimacompensationofUSD10,000要求賠償美元一萬(wàn)元toclaimUSD10,000fordamage因損壞而索賠美元一萬(wàn)元toclaimUSD10,000onthegoods對(duì)該貨物索賠美元一萬(wàn)元toclaimUSD10,000fromtheunderwriters向保險(xiǎn)公司索賠美元一萬(wàn)元為某事向某人索賠若干金額的常用句型是：toclaim(acompensationof)…fromsbforsth.Ourclientsclaimanallowanceofatleast50centsperyard.Failingthis,theywillreshipthegoodsbacktous.客戶(hù)要求每碼折價(jià)50美分，否則他們便會(huì)將貨運(yùn)回我處。2.attributev.把…歸因于（和介詞to連用)Weattributethedamagedcasestoroughhandlingintransit.Thewrongdeliveryshouldbeattributedtocarelessness.3.recoursen.求助（后接介詞to）；追索權(quán)haverecourseto求助于；向某人行使追索權(quán)Inthiscase,itmaybenecessaryforustohaverecoursetoarbitration.Ouronlyrecourseislegalactionagainstthem.Iftheissuingbankdoesnotpaythedraft,thenegotiationbankhasrecoursetothebeneficiary.開(kāi)證行如不付款，議付行可向受益人追索權(quán)4.compensationn.補(bǔ)償，賠償BuyersclaimedacompensationofUSD250forthedamagedgoods.compensatefor補(bǔ)償，賠償compensatesb.forsth.因……向某人補(bǔ)償或賠償Ifwewereatfault,weshouldbeverygladtocompensateforyourlosses.如果責(zé)任在我方，我們當(dāng)樂(lè)于賠償你方損失。Thesellerswillhavetocompensatethebuyersforthedamagedgoodsowingtoinferiorquality.5.misjudgev.判斷錯(cuò)Heisaprospectivebuyer,andyoumisjudgehimifyouthinheisn’t.Appearanceisapttoleadonetomisjudgethesubstance.表面現(xiàn)象使人對(duì)實(shí)質(zhì)判斷錯(cuò)誤。III.Chineseversionoftheletter:敬啟者：對(duì)粗劣包裝材料的索賠我們遺憾地通知你方，由“和平”輪裝來(lái)我方第6013號(hào)訂單項(xiàng)下的棉制布匹到達(dá)時(shí)情況非常令人不滿(mǎn)，我們不得不向你方提出索賠。在檢驗(yàn)時(shí)發(fā)現(xiàn)接近百分之二十的包裝已然破碎，這顯然是由于包裝不當(dāng)造成的。我們只有在把貨物交付客戶(hù)之前重新包裝。這樣，我們不可避免地交付了650加元的額外花費(fèi)。我們希望你方賠償這筆費(fèi)用。就此我們向你方提出建議，即你方在今后發(fā)貨時(shí)對(duì)包裝要特別加以注意，因?yàn)槲磥?lái)的顧客容易因有缺陷的包裝而對(duì)你方貨物的品質(zhì)作出錯(cuò)誤的判斷。謹(jǐn)啟IV.Keytoexercises:3.TranslatethefollowingsentencesintoEnglish:Thereisnodoubtthatthebreakagehappenedenroute.Anexaminationrevealedthatthedamagewasduetocarelesshandlingatthedocks.Uponexamination,itwasfoundthatmanyofthegoodswereseverelydamaged,thoughthecasesthemselvesshownotraceofdamage.Inouropinion,theexportcasesusedwerenotsufficientlystrongtoprotecttheseinstruments.Thewoodshouldhavebeenatleast7/8thick.Thedamagewascausedbyimproperpacking.Amachineofthissizeandweightshouldhavebeenblockedinpositioninsidetheexportcase.Mostofthecratesareinperfectcondition,butinthethird,alargenumberofbreakageshavebeennoticed.7)WithreferencetoourOrderNo.315executedbyyou,wehavetoinformyouthatowingtonegligentpacking,severalcameraswereseriouslydamaged.8)EnclosedaretheSurveyor’sreportandacopyoftheship’slogonthe25balesofWheatdamagedbyseawater.4.TranslatethefollowingletterintoEnglish:Dearsirs,ThecarpetyousuppliedtoourOrderNo.C395of3rdJulywasdeliveredbytherailwaycompanythismorning.Wenoticedthatoneoftheouteredgesofthewrappinghadbeenwornthroughpresumablyasaresultoffrictionintransit.Thisisthesecondtimeinthreeweekswehavehadcausetowritetoyouaboutthesamematterandwefindithardtounderstandwhyprecautionscouldnotbetakentopreventarepetitionoftheearlierdamage.Thepresentcarpetisusable,butbecauseofitsconditionwecannotofferitforsaleatthenormalprice