任務(wù)三醫(yī)院護(hù)士與協(xié)作人員的溝通情境三與護(hù)工的溝通82課件

任務(wù)三醫(yī)院護(hù)士與協(xié)作人員的溝通情境三與護(hù)工的溝通主講人：劉慧卿副主任護(hù)師單位：湖南省人民醫(yī)院Task3CommunicationbetweenhospitalnursesandcollaboratorsSituation3:CommunicationwithsupportworkersSpeaker:LiuHuiqing(DeputyChiefNurse)Unit:HunanProvincialPeople'sHospital護(hù)士與醫(yī)療護(hù)理員（護(hù)工）的溝通技能communicationskillsbetweennursesandmedicalnurses(nursingworkers)情境要點(diǎn)三Situationpoint3溝通原則Communicationprinciples1.尊

重Respect溝通原則Communicationprinciples2.真

誠(chéng)sincere“陽(yáng)光下的表?yè)P(yáng)”

"Praiseinthesun"“暗影里的批評(píng)建議”

"Criticismandsuggestionintheshadow"溝通原則Communicationprinciples3.善

意goodwill與醫(yī)療護(hù)理員的語(yǔ)言溝通技能Languagecommunicationskillswithmedicalnurses語(yǔ)氣要溫和，語(yǔ)速要適中。Thetoneshouldbegentleandthespeedshouldbemoderate.生活化語(yǔ)言，語(yǔ)句要簡(jiǎn)短、易懂。Lifelanguageshouldbeshortandeasytounderstand.符合護(hù)理員社會(huì)生活文化背景。Itconformstothesociallifeandculturalbackgroundofnursingstaff.引導(dǎo)過(guò)程中提問(wèn)以封閉式為主、反問(wèn)為主。Intheprocessofguidance,questionsaremainlyclosedandrhetorical.站在對(duì)方角度組織語(yǔ)言。Organizelanguagefromtheotherside'sperspective.與醫(yī)療護(hù)理員的非語(yǔ)言溝通技能Languagecommunicationskillswithmedicalnurses選擇適宜交流環(huán)境。Chooseanappropriatecommunicationenvironment.面部表情配合語(yǔ)言變化。Facialexpressionsmatchlanguagechanges.要有眼神交流。Makeeyecontact.技術(shù)指導(dǎo)時(shí)以示范性動(dòng)作、姿勢(shì)為主。Technicalguidanceismainlybasedondemonstrationactionsandpostures.知識(shí)傳授時(shí)以圖、物示例為好。Whenimpa