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CareerPaths

LogisticsUnitThree

DistributionLogisticsReviewWritingSpeakingListeningVocabularyReadingGetReadyunit18DistributionLogistics1234567ContentsCareerPaths

LogisticsAredistributionlogisticsimportant?,Whyorwhynot?Isitdifficulttomanagedistributionlogistics?,Whyorwhynot?Wouldyouliketomanagedistributionlogistics?,Whyorwhynot?CareerPaths

Logisticsunit18DistributionLogisticsGetReadyGroupDiscussionCareerPaths

Logisticsunit18DistributionLogisticsGetReadyTask1Beforeyoureadthepassage,talkaboutthesequestions.Q1Q2Whatisthepurposeofdistributionlogistics?

Whataretherequirementsoflogistics?Q1Therearefourrequirementsinlogistics.Theyincludeorderfulfillment,deliveryfulfillment,qualityfulfillment,andcostfulfillment.Orderfulfillmentmakessurethatcustomersreceivethecorrectproductsinthecorrectquantities.Deliveryfulfillmentensuresthatproductsaredeliveredtotheproperlocationsatthepropertimes.Qualityfulfillmentmakessurethatgoodsareundamaged.Lastly,costfulfillmentmakessurethatcostsarecompetitive,orlowerthanthoseofrivalcompanies.

Distributionlogisticsinvolvemanagingthetransportationofgoods.Itinvolvesthephysicalhandlingofgoods,timingissues,andissuesregardingtheitemsthemselves.Physicalhandlingrequiresworkerstosort,pack,andloadgoodsefficiently.Italsoinvolvesusingthecorrectshippingmethods.Timingensuresthatgoodsreachthecorrectlocationsatthecorrecttimes.Logisticscompaniesalsoresearchtransportationmethods.Thepurposeistofindthemostefficientroutes.Thisway,companiessavetimeandmoney.unit18DistributionLogisticsCareerPaths

LogisticsGetReadyQ2SuggestedanswersCareerPaths

Logisticsunit18DistributionLogisticsReadingDistributionLogisticsDistributionlogisticsincludehandling,timing,andqualitycontrol.Physicalhandlinginvolvesthreesteps:sorting,packing,andloading.Goodsareusuallyarrangedinaparticularorder.Sometimes,theyareorganizedaccordingtophysicalcharacteristics.Aftertheyaresorted,itemsarepackedintoboxes.Styrofoamandplasticarecommonlyusedasinsulation.Onceproductsareinboxes,theyareshipped.Warehouseworkersloadtheboxesontooutgoingtrucks.Beforeloadingtrucks,pleasemeasureavailablespace.Also,handleitemswithcaution.Itisveryimportantthatpackagesgetdeliveredontime.Customersjudgelogisticsbasedontheirreliability.However,flexibilityisalsoimportant.Deliveryworkerssometimesadjusttheirschedulestosuitcustomers’needs.Therearefouraspectsofqualitycontrolindistributionlogistics.Theyareasfollows:Orderfulfillmentensuresreceptionoftherightitemsinproperquantities.Deliveryfulfillmentensurestimelydeliverytotherightlocations.Qualityfulfillmentensuresthatdeliveredgoodshavenodamage.CostfulfillmentkeepsdeliverypricescompetitiveReadthemanualexcerpt.Then,choosethecorrectanswers.1

Whatisthemainpurposeoftheexcerpt?A

todescribewaysofsortingproductsB

tolistsourcesofpackaginginsulationC

toexplainhowtousecautionwhenhandlingD

todefineaspectsofdistributionlogistics2

Whichisastepinthehandlingphaseofdistributionlogistics?A

loadingCorderfulfillmentB

deliveryDdamagecontrol3

WhichofthefollowingisNOTpartofqualitycontrol?A

deliveringitemstotherightplacesB

usingvarioussourcesofinsulationC

ensuringthatgoodsareundamagedD

keepingdeliverypricescompetitiveABDCareerPaths

Logisticsunit18DistributionLogisticsReadingTask2Writeawordorphrasethatissimilarinmeaningtotheunderlinedpart.1

Thecompanyreducedpricestoensurecompetition._o____l__l__e__2

Handlersareadvisedtofollowrulesfornotdamaginggoods.

__a__t_f___i__m___3

Invoiceshelpensurethattheproperitemsaredeliveredinproperquantities.

___e__u____l__n_4

Trackandtracehelpswithdeliveringitemstotherightplacesattherighttimes._e___e__f___i___e__cstfufilmnt

QuliyulfllentOrdrflfilmet

Dlivryulfllmnt

CareerPaths

Logisticsunit18DistributionLogisticsVocabularyTask3Readthesentencepairs.Choosewhichwordbestfitseachblank.load/packA

Thedockworkers______________________thedeliverytruckseachmorning.B

Employeesusually______________________boxeswithplasticandstyrofoam.sort/handlingA

Couriersuseextracarewhen______________________fragileitems.B

Stevewasaskedto______________________goodsaccordingtosize.reliability/flexibilityA

Tomsuggestedthatweincludemore______________________intheschedule.B

Thecouriersareknownfortheir______________________;theydeliverontime.loadpackhandlingsortflexibilityreliabilityCareerPaths

Logisticsunit18DistributionLogisticsVocabularyTask4damage/cautionA

Managersensurethatworkersuse______________________whenhandlinggoods.B

Tencustomerscomplainedabout______________________totheirpackages.quality/timingA

Thedeliveryteamhasadjusteditsscheduletoimprove______________________.B

Thedistributiondepartmentisfocusedon______________________control.cautiondamagetimingqualityCareerPaths

Logisticsunit18DistributionLogisticsVocabularyListenandreadthemanualexcerptagain.Whataresometypesofinsulationusedinpacking?VocabularyTask5Suggestedanswer:Therearevarioussourcesofinsulation.Someincludestyrofoamandplastic.CareerPaths

Logisticsunit18DistributionLogistics

Listentoaconversationbetweenalogisticianandawarehousemanager.Markthefollowingstatementsastrue(T)orfalse(F).1

___Customershavecomplainedaboutdamageddeliveries.

2

___Themanthinksthestaffneedstochangehowtheysortandpackgoods.

3

___Thewomanwillincorporatethechangesimmediately.

TTTCareerPaths

Logisticsunit18DistributionLogisticsListeningTask6Answerthefollowingquestions.1.Whatisnotbeingseparatedfromfragileitems?Itemsthatcanbreakthemarenotbeingseparated.2.Whattypesofinsulationdoesthemansuggest?Hesuggestsstyrofoamandbubblewrap.3.Whatwillthewomandonext?Shewillnotifystaffofthechanges.

CareerPaths

Logisticsunit18DistributionLogisticsListeningListenagainandcompletetheconversation.

Logistician:Fragileitemsarenotalways__________________itemsthatcanbreakthem.

Manager:Well,nowonder!We’renotexercising_________________.

Logistician:Iagree.Weneedtochangeour________________________Manager:Whatsuggestionsdoyouhaveabout____________?

Logistician:Weneedtousemore__________,particularlystyrofoamandplasticbubblewrap.

Manager:Thiswillcostusabitmore,butIthinkit’s_____________it.

separatedfromproper

cautionhandlingprocedurepackaginginsulationwell

worthCareerPaths

Logisticsunit18DistributionLogisticsListeningTask7Logistician(M):Iknowyou’reconcernedaboutdamagedshipments.

Manager(F):Yes,Iam.I’venoticedanincrease,too.Customerservicehasalsoreceivedcomplaintsaboutbrokengoodsanddentedboxes.

Logistician:Ithinktheproblemliesinhowwesortandpackgoods.Manager:Whatdoyoumean?

Logistician:Fragileitemsarenotalwaysseparatedfromitemsthatcanbreakthem.

Manager:Well,nowonder!We’renotexercisingpropercaution.

Logistician:Iagree.Weneedtochangeourhandlingprocedures.

Manager:Whatsuggestionsdoyouhaveaboutpackaging?

Logistician:Weneedtousemoreinsulation,particularlystyrofoamandplasticbubblewrap.Manager:Thiswillcostusabitmore,butIthinkit’swellworthit.

Logistician:Theseproceduresarenecessaryforqualityfulfillment.

Manager:Iagree.Let’sincorporatethechangesassoonaspossible.I’llnotifystaffofthechanges.AudioscriptListeningCareerPaths

Logisticsunit18DistributionLogisticsTask8SpeakingUSELANGUAGESUCHAS:Iknowyou’reconcernedabout...

Customerservicehasalsoreceivedcomplaints...Ithinktheproblemliesin...StudentA:Youarealogistician.TalktoStudentBabout:damagedshipmentshowtochangehandlingprocedureswhythechangesarenecessaryStudentB:Youareawarehousemanager.TalktoStudentAaboutimplementingnewphysicalhandlingprocedures.Withapartner,actouttherolesbelowbasedonTask7.Then,switchroles.CareerPaths

Logisticsunit18DistributionLogisticsABGiveAmoreinformationabouttheproblem.AskAformoreinformation.Showunderstanding.AskAforsuggestions.Introduceaprobleminvolvingdamagedshipments.TellBwhichhandlingprocedureiscausingtheproblem.Respond.TellByouneedtoadjustyourhandlingproceduresandgiveareason.TellBhowtochangethehandlingprocedures.CareerPaths

Logisticsunit18DistributionLogisticsSpeaking

A:

Iknowyou’reconcernedaboutdamagedgoods.B:

You’reright.Iam.There’sbeenanincreaseindamages.Customerservicehasalsoreceivedcomplaintsaboutgoodsbeingdamagedduringdelivery.A:

Ithinktheproblemliesinhowweloadgoods.B:

Whatdoyoumean?A:Weshouldn’tloadfragileitemsnexttoitemsthatcanbreakthem.B:Thenthat’stheproblem!We’renotusingpropercaution.A:Iagreewithyou.Weneedtoadjustourhandlingprocedures.B:Whatareyoursuggestions?

A:Weneedtoimplementanewloadingprocedure.Wealsoneedtomeasurespaceineachtruckbeforeloadingpackages.CareerPaths

Logisticsunit18DistributionLogisticsSpeakingSuggestedanswerRequirement1.filloutthethenoticefromthewarehousemanagertowarehouseemployeesaboutnewphysicalhandlingprocedures.2.usetheinformationfromTask8onbook.3.workindividuallyandthencompareyourworkwithapartner’s.4.shareyourresponseswiththeclass..To:AllEmployeesFrom:____________________,WarehouseManagerHelloEveryone,______________________________________________________CareerPaths

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