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CareerPaths
LogisticsUnitThree
DistributionLogisticsReviewWritingSpeakingListeningVocabularyReadingGetReadyunit18DistributionLogistics1234567ContentsCareerPaths
LogisticsAredistributionlogisticsimportant?,Whyorwhynot?Isitdifficulttomanagedistributionlogistics?,Whyorwhynot?Wouldyouliketomanagedistributionlogistics?,Whyorwhynot?CareerPaths
Logisticsunit18DistributionLogisticsGetReadyGroupDiscussionCareerPaths
Logisticsunit18DistributionLogisticsGetReadyTask1Beforeyoureadthepassage,talkaboutthesequestions.Q1Q2Whatisthepurposeofdistributionlogistics?
Whataretherequirementsoflogistics?Q1Therearefourrequirementsinlogistics.Theyincludeorderfulfillment,deliveryfulfillment,qualityfulfillment,andcostfulfillment.Orderfulfillmentmakessurethatcustomersreceivethecorrectproductsinthecorrectquantities.Deliveryfulfillmentensuresthatproductsaredeliveredtotheproperlocationsatthepropertimes.Qualityfulfillmentmakessurethatgoodsareundamaged.Lastly,costfulfillmentmakessurethatcostsarecompetitive,orlowerthanthoseofrivalcompanies.
Distributionlogisticsinvolvemanagingthetransportationofgoods.Itinvolvesthephysicalhandlingofgoods,timingissues,andissuesregardingtheitemsthemselves.Physicalhandlingrequiresworkerstosort,pack,andloadgoodsefficiently.Italsoinvolvesusingthecorrectshippingmethods.Timingensuresthatgoodsreachthecorrectlocationsatthecorrecttimes.Logisticscompaniesalsoresearchtransportationmethods.Thepurposeistofindthemostefficientroutes.Thisway,companiessavetimeandmoney.unit18DistributionLogisticsCareerPaths
LogisticsGetReadyQ2SuggestedanswersCareerPaths
Logisticsunit18DistributionLogisticsReadingDistributionLogisticsDistributionlogisticsincludehandling,timing,andqualitycontrol.Physicalhandlinginvolvesthreesteps:sorting,packing,andloading.Goodsareusuallyarrangedinaparticularorder.Sometimes,theyareorganizedaccordingtophysicalcharacteristics.Aftertheyaresorted,itemsarepackedintoboxes.Styrofoamandplasticarecommonlyusedasinsulation.Onceproductsareinboxes,theyareshipped.Warehouseworkersloadtheboxesontooutgoingtrucks.Beforeloadingtrucks,pleasemeasureavailablespace.Also,handleitemswithcaution.Itisveryimportantthatpackagesgetdeliveredontime.Customersjudgelogisticsbasedontheirreliability.However,flexibilityisalsoimportant.Deliveryworkerssometimesadjusttheirschedulestosuitcustomers’needs.Therearefouraspectsofqualitycontrolindistributionlogistics.Theyareasfollows:Orderfulfillmentensuresreceptionoftherightitemsinproperquantities.Deliveryfulfillmentensurestimelydeliverytotherightlocations.Qualityfulfillmentensuresthatdeliveredgoodshavenodamage.CostfulfillmentkeepsdeliverypricescompetitiveReadthemanualexcerpt.Then,choosethecorrectanswers.1
Whatisthemainpurposeoftheexcerpt?A
todescribewaysofsortingproductsB
tolistsourcesofpackaginginsulationC
toexplainhowtousecautionwhenhandlingD
todefineaspectsofdistributionlogistics2
Whichisastepinthehandlingphaseofdistributionlogistics?A
loadingCorderfulfillmentB
deliveryDdamagecontrol3
WhichofthefollowingisNOTpartofqualitycontrol?A
deliveringitemstotherightplacesB
usingvarioussourcesofinsulationC
ensuringthatgoodsareundamagedD
keepingdeliverypricescompetitiveABDCareerPaths
Logisticsunit18DistributionLogisticsReadingTask2Writeawordorphrasethatissimilarinmeaningtotheunderlinedpart.1
Thecompanyreducedpricestoensurecompetition._o____l__l__e__2
Handlersareadvisedtofollowrulesfornotdamaginggoods.
__a__t_f___i__m___3
Invoiceshelpensurethattheproperitemsaredeliveredinproperquantities.
___e__u____l__n_4
Trackandtracehelpswithdeliveringitemstotherightplacesattherighttimes._e___e__f___i___e__cstfufilmnt
QuliyulfllentOrdrflfilmet
Dlivryulfllmnt
CareerPaths
Logisticsunit18DistributionLogisticsVocabularyTask3Readthesentencepairs.Choosewhichwordbestfitseachblank.load/packA
Thedockworkers______________________thedeliverytruckseachmorning.B
Employeesusually______________________boxeswithplasticandstyrofoam.sort/handlingA
Couriersuseextracarewhen______________________fragileitems.B
Stevewasaskedto______________________goodsaccordingtosize.reliability/flexibilityA
Tomsuggestedthatweincludemore______________________intheschedule.B
Thecouriersareknownfortheir______________________;theydeliverontime.loadpackhandlingsortflexibilityreliabilityCareerPaths
Logisticsunit18DistributionLogisticsVocabularyTask4damage/cautionA
Managersensurethatworkersuse______________________whenhandlinggoods.B
Tencustomerscomplainedabout______________________totheirpackages.quality/timingA
Thedeliveryteamhasadjusteditsscheduletoimprove______________________.B
Thedistributiondepartmentisfocusedon______________________control.cautiondamagetimingqualityCareerPaths
Logisticsunit18DistributionLogisticsVocabularyListenandreadthemanualexcerptagain.Whataresometypesofinsulationusedinpacking?VocabularyTask5Suggestedanswer:Therearevarioussourcesofinsulation.Someincludestyrofoamandplastic.CareerPaths
Logisticsunit18DistributionLogistics
Listentoaconversationbetweenalogisticianandawarehousemanager.Markthefollowingstatementsastrue(T)orfalse(F).1
___Customershavecomplainedaboutdamageddeliveries.
2
___Themanthinksthestaffneedstochangehowtheysortandpackgoods.
3
___Thewomanwillincorporatethechangesimmediately.
TTTCareerPaths
Logisticsunit18DistributionLogisticsListeningTask6Answerthefollowingquestions.1.Whatisnotbeingseparatedfromfragileitems?Itemsthatcanbreakthemarenotbeingseparated.2.Whattypesofinsulationdoesthemansuggest?Hesuggestsstyrofoamandbubblewrap.3.Whatwillthewomandonext?Shewillnotifystaffofthechanges.
CareerPaths
Logisticsunit18DistributionLogisticsListeningListenagainandcompletetheconversation.
Logistician:Fragileitemsarenotalways__________________itemsthatcanbreakthem.
Manager:Well,nowonder!We’renotexercising_________________.
Logistician:Iagree.Weneedtochangeour________________________Manager:Whatsuggestionsdoyouhaveabout____________?
Logistician:Weneedtousemore__________,particularlystyrofoamandplasticbubblewrap.
Manager:Thiswillcostusabitmore,butIthinkit’s_____________it.
separatedfromproper
cautionhandlingprocedurepackaginginsulationwell
worthCareerPaths
Logisticsunit18DistributionLogisticsListeningTask7Logistician(M):Iknowyou’reconcernedaboutdamagedshipments.
Manager(F):Yes,Iam.I’venoticedanincrease,too.Customerservicehasalsoreceivedcomplaintsaboutbrokengoodsanddentedboxes.
Logistician:Ithinktheproblemliesinhowwesortandpackgoods.Manager:Whatdoyoumean?
Logistician:Fragileitemsarenotalwaysseparatedfromitemsthatcanbreakthem.
Manager:Well,nowonder!We’renotexercisingpropercaution.
Logistician:Iagree.Weneedtochangeourhandlingprocedures.
Manager:Whatsuggestionsdoyouhaveaboutpackaging?
Logistician:Weneedtousemoreinsulation,particularlystyrofoamandplasticbubblewrap.Manager:Thiswillcostusabitmore,butIthinkit’swellworthit.
Logistician:Theseproceduresarenecessaryforqualityfulfillment.
Manager:Iagree.Let’sincorporatethechangesassoonaspossible.I’llnotifystaffofthechanges.AudioscriptListeningCareerPaths
Logisticsunit18DistributionLogisticsTask8SpeakingUSELANGUAGESUCHAS:Iknowyou’reconcernedabout...
Customerservicehasalsoreceivedcomplaints...Ithinktheproblemliesin...StudentA:Youarealogistician.TalktoStudentBabout:damagedshipmentshowtochangehandlingprocedureswhythechangesarenecessaryStudentB:Youareawarehousemanager.TalktoStudentAaboutimplementingnewphysicalhandlingprocedures.Withapartner,actouttherolesbelowbasedonTask7.Then,switchroles.CareerPaths
Logisticsunit18DistributionLogisticsABGiveAmoreinformationabouttheproblem.AskAformoreinformation.Showunderstanding.AskAforsuggestions.Introduceaprobleminvolvingdamagedshipments.TellBwhichhandlingprocedureiscausingtheproblem.Respond.TellByouneedtoadjustyourhandlingproceduresandgiveareason.TellBhowtochangethehandlingprocedures.CareerPaths
Logisticsunit18DistributionLogisticsSpeaking
A:
Iknowyou’reconcernedaboutdamagedgoods.B:
You’reright.Iam.There’sbeenanincreaseindamages.Customerservicehasalsoreceivedcomplaintsaboutgoodsbeingdamagedduringdelivery.A:
Ithinktheproblemliesinhowweloadgoods.B:
Whatdoyoumean?A:Weshouldn’tloadfragileitemsnexttoitemsthatcanbreakthem.B:Thenthat’stheproblem!We’renotusingpropercaution.A:Iagreewithyou.Weneedtoadjustourhandlingprocedures.B:Whatareyoursuggestions?
A:Weneedtoimplementanewloadingprocedure.Wealsoneedtomeasurespaceineachtruckbeforeloadingpackages.CareerPaths
Logisticsunit18DistributionLogisticsSpeakingSuggestedanswerRequirement1.filloutthethenoticefromthewarehousemanagertowarehouseemployeesaboutnewphysicalhandlingprocedures.2.usetheinformationfromTask8onbook.3.workindividuallyandthencompareyourworkwithapartner’s.4.shareyourresponseswiththeclass..To:AllEmployeesFrom:____________________,WarehouseManagerHelloEveryone,______________________________________________________CareerPaths
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