城市軌道交通客運(yùn)服務(wù)英語(yǔ)（第二版）課件 1.1Greeting and introduce問(wèn)候和介紹

UrbanRailwayTransitOperationandServiceEnglishENTER1.graspthemainwordsandphrases2.masterthekeylanguagepointsandsentencestructuresinthedialogues;3.understandthecorrectexpressionsinthesubwaystation.TeachingObjectivesCONTENTS

Part1StationReceptionEnglish接待用語(yǔ)Part2TicketAffairs

票務(wù)事務(wù)Part3ServiceInTheConcourse站廳服務(wù)Part4ServiceInthePlatform站臺(tái)服務(wù)Part5DisposalofPassenger’sSppecialAffairs

乘客特殊事務(wù)處理

Task1.1Greetingandintroduce

問(wèn)候和介紹Part1StationReceptionEnglish接待用語(yǔ)NewwordsandExpressionsMetro地鐵Underground地鐵（尤指?jìng)惗兀┟勒Z(yǔ)常用subwayconvenient

adj.實(shí)用的；便利的；方便的；省事的Itisveryconvenienttopaybycreditcard.用信用卡付款非常方便。Abicycleisoftenmoreconvenientthanacarintowns.在城鎮(zhèn)騎自行車常常比開(kāi)車更方便。附近的；近便的；容易到達(dá)的Inconvenienceadj.n.不方便，麻煩，為難之處；vt.給…帶來(lái)不便，打擾NewwordsandExpressionsemployee

員工；雇員，從業(yè)員工，受雇者apersonwhoispaidtoworkforsomebodySupervisor監(jiān)督人,管理人,檢查員,督學(xué),主管人Supervise監(jiān)督,管理,指導(dǎo)Shesupervisesixgirlsintheaccountdepartment.

她在財(cái)務(wù)部門管六個(gè)女孩。Mysupervisorissodemanding(要求過(guò)分的，苛求的）.

我的頭兒苛刻極了Part1問(wèn)候語(yǔ)(Greetings)1.PoliteExpressions:十字文明用語(yǔ)Hello/Hi/Goodmorning!/Goodafternoon!/Goodevening!您好！Please!請(qǐng)！Sorry!/I’msorry!對(duì)不起！Bye-bye!/Goodbye!再見(jiàn)！Thankyou!/Thanks!謝謝！2.OfferingHelp:主動(dòng)提供幫助Excuseme!/Hello!/Hi!WhatcanIdoforyou?

打擾一下，有什么需要幫忙的嗎？Excuseme!/Hello!/Hi!MayIhelpyou?

打擾一下，我可以幫您些什么嗎？Excuseme!/Hello!/Hi!MayIaskyourname?

打擾一下，請(qǐng)問(wèn)你叫什么名字？Excuseme!/Hello!/Hi!Whereareyoufrom?

打擾一下，請(qǐng)問(wèn)你是哪里人？問(wèn)候語(yǔ)(Greetings)問(wèn)候語(yǔ)(Greetings)3.OfficialExpressions:正式用語(yǔ)英語(yǔ)中的問(wèn)候用語(yǔ)非常繁多，正式的通常有：Howdoyoudo?(初次見(jiàn)面通常用語(yǔ))Howareyou?(比較熟悉的人之間用語(yǔ))Howareyougettingalongwith...?(你近來(lái)...可好?)Howareyoudoing?(您工作還順利吧?)Howiseverything?(一切還好吧?)Howisyourvacation/holiday(s)/ChristmasDay/weekend?(假期怎么樣?)

問(wèn)候語(yǔ)(Greetings)當(dāng)今美國(guó)社會(huì)流行口語(yǔ)用語(yǔ)，大致有：

What'sup?(近來(lái)可忙?)

Hello?Hi?

What'sgoingon?(近來(lái)可好?)

Howislife?

Howisitgoing?anythingnew?

Pleasedtomeetyouagain!

TrytothinkandusePleasedesignaconversation，you’renewcomertoGuangzhouSubwayCompany.Introduceyourselftoyourw