跨境電子商務(wù)英語 Unit 6 課件

跨境電子商務(wù)英語Unit6

Cross-BorderE-CommerceOrderManagement

UnitObjectives:Learnhowtogetpotentialordersbyreplyingtopre-saleinquiries.Learntheknowledgeandskillsaboutplacinganorder.Learnhowtofollowtheorders.Unit6Cross-BorderE-CommerceOrderManagement1PlacinganOrder23CONTENTS目錄Follow-upofOrderRelatedServicesPre-saleInquiryandReply1Pre-saleInquiryandReplyWorkwithyourpartnerandcompletethefollowingtasks.Warming-upPart1Pre-saleInquiryandReply(1)Ifyouwanttobuyaleatherbagonline,whatquestionswouldyouask?(2)Ifyouwanttoorderalargequantityofwinterscarves,howwouldyouaskforadiscount?(1)Thequestionscanbeaboutprice,quality,shipment,payment,inventoryetc.Forexample:Whatisthemostfavorableprice?(2)Whenyouaskforadiscount,youcanfocusonthelargequantityofyourorder,thefiercecompetitiononthemarket,andthereputationofyourcompanyetc.Forexample:Consideringthelargequantityofourorder,couldyougivemeadiscount?Part1Pre-saleInquiryandReplyListeningListentothefollowingsentencesandfillintheblanks.Part1Pre-saleInquiryandReply(1)Iwantto_______________________yourproductsforthecomingautumn.Iwanttoorder20piecesforthisitem.Wouldyoupleasegiveme_________________?(3)Thesestylesaretoocommon.Doyouhave________________________ones?(4)Ourcooperativemanufacturersareall________________________inChina.(5)CanIhavea______________forbeinganewcustomer?inquireaboutsomediscountmorefashionableleadingcompanies20%discountListeningListentothefollowingsentencesandfillintheblanks.Part1Pre-saleInquiryandReplySpeakingThebuyerisinterestedinthescarvesattheseller’sstoreandwantstoaskforsomediscount.Pleasetrytoroleplaythefollowingdialogue,especiallypayattentiontotheunderlinedparts.Part1Pre-saleInquiryandReplyTips:Whendoingbusiness,especiallywithforeigners,weshouldhaverigorousandmeticulousworkstyletoensurecompany’sandnationalinterests.KEYWORDSANDEXPRESSIONS1I’mgladtohearthat.很高興聽到這個(gè)消息。Iwanttoorder20piecesforthisitem,wouldyougivemesomediscount?我想訂20件這種貨，能給些折扣嗎?Thanksforyourinquiry.感謝詢價(jià)。Theorderofasinglesampleproductcosts$12withshippingfeesincluded.單樣品的訂單價(jià)格為12美元，包含運(yùn)費(fèi)。Ifyouordermorethan10piecesinoneorder,wecanofferyouthebulkpriceof$10/piecewithfreeshipping.如果您一筆訂單超過10件，我們可以給您10美元/件的批發(fā)價(jià)，免運(yùn)費(fèi)。Pleaserecommendthescarvestoyourfriendsifyouthinkthey’reworththemoneyafterwearingthem.如果您覺得圍巾戴上后物有所值，請(qǐng)推薦給您的朋友。Part1Pre-saleInquiryandReplyInquiry(詢盤，詢價(jià))ThefirststepofabusinesstransactionInquiryOffer/QuoteCounter-offerAcceptanceInforeigntradeaninquiryisusually(notabsolutely)madebythepotentialbuyerwithoutengagement,requestingforinformationonthesupplyofcertaingoods.Part1Pre-saleInquiryandReplyFOB(FREEONBOARD)，中文意思為裝運(yùn)港船上交貨，指定具體裝運(yùn)港名。關(guān)鍵點(diǎn)：風(fēng)險(xiǎn)劃分點(diǎn)，交貨點(diǎn)，費(fèi)用劃分點(diǎn)均在裝運(yùn)港買方指定的輪船舷（實(shí)際操作中為裝到船艙內(nèi)）。Part1Pre-saleInquiryandReplyCIF(COST，INSURANCE，ANDFREIGHT)，中文意思為成本加保險(xiǎn)費(fèi)加運(yùn)費(fèi)。（指定目的港），指當(dāng)貨物在裝運(yùn)港越過船舷時(shí)，（實(shí)際為裝運(yùn)船艙內(nèi)），賣方即完成交貨。貨物自裝運(yùn)港到目的港的運(yùn)費(fèi)保險(xiǎn)費(fèi)等由賣方支付，但貨物裝船后發(fā)生的損壞及滅失的風(fēng)險(xiǎn)由買方承擔(dān)。關(guān)鍵點(diǎn)：風(fēng)險(xiǎn)點(diǎn)、交貨點(diǎn)在啟運(yùn)港船上，費(fèi)用劃分點(diǎn)至目的港港口船上。Part1Pre-saleInquiryandReplyCFR/CNF(COSTANDFREIGHT)，中文意思為成本加運(yùn)費(fèi)，指定目的港，指當(dāng)貨物在指定裝運(yùn)港越過船舷時(shí)，賣方即完成交貨，賣方支付將貨物運(yùn)至目的港所必需的海運(yùn)費(fèi)，交貨后的滅失和損壞的風(fēng)險(xiǎn)自交貨時(shí)已轉(zhuǎn)移至買方。關(guān)鍵點(diǎn)：交貨點(diǎn)、風(fēng)險(xiǎn)點(diǎn)在裝運(yùn)港船上，費(fèi)用劃分點(diǎn)，海運(yùn)費(fèi)付至目的港船上，保險(xiǎn)由買方辦理并支付。Part1Pre-saleInquiryandReply價(jià)格術(shù)語的一些不同點(diǎn)：FOB后的港口指賣方所在國(guó)的海港或河港，而CIF后的港口指買方所在國(guó)的海港或河港，CIF價(jià)格術(shù)語后目的港后應(yīng)注明港口所屬國(guó)別，如維多利亞港，在香港有，英國(guó)有，巴西有，必須區(qū)分國(guó)別。費(fèi)用構(gòu)成不一樣，報(bào)價(jià)不一樣。FOB價(jià)格是考慮貨物從原料購(gòu)進(jìn)、生產(chǎn)直到出口報(bào)關(guān)貨物裝到買方指定船艙同的一切費(fèi)用和利潤(rùn)為止，而CIF則是在FOB價(jià)格的基礎(chǔ)上再加上海運(yùn)費(fèi)和保險(xiǎn)費(fèi)。THC(TerminalHandlingCharge-集裝箱碼頭裝卸作業(yè)費(fèi))碼頭作業(yè)費(fèi)的支付對(duì)象不同。按照誰支付海運(yùn)費(fèi)誰支付THC費(fèi)用的原則，F(xiàn)OB價(jià)格條款中THC費(fèi)用應(yīng)由買方承擔(dān)，CIF中THC應(yīng)由賣方承擔(dān)，現(xiàn)行國(guó)內(nèi)THC標(biāo)準(zhǔn)為20‘柜370元，大柜40’為560元，THC費(fèi)用應(yīng)在貿(mào)易合同中明確注明由誰支付。保險(xiǎn)費(fèi)支付、辦理不同：FOB、CNF保險(xiǎn)由買方辦理，賣方應(yīng)于裝船前通知買方；CIF保險(xiǎn)由賣方辦理并支付保險(xiǎn)費(fèi)，賣方按合同條款，保險(xiǎn)條款辦理保險(xiǎn)并將保險(xiǎn)單交給買方?？者\(yùn)貨物：FOB賣方只承擔(dān)貨物上飛機(jī)之前的所有費(fèi)用空運(yùn)費(fèi)，空運(yùn)目的港費(fèi)用由買方承擔(dān)。CIF賣方除承擔(dān)FOB空運(yùn)費(fèi)用外還需按買方要求承擔(dān)空運(yùn)費(fèi)以及對(duì)貨物空運(yùn)投保保險(xiǎn)。空運(yùn)貨物自裝運(yùn)港交付后貨物所有權(quán)即轉(zhuǎn)移至買方。Part1Pre-saleInquiryandReplyReadingReadthepassagewiththesequestionsinyourmind:Howdidthebuyergettheinformationabouttheproducts?Howmanydiscountscantheselleroffertothecustomers?Whatarethetermsofpayment?Part1Pre-saleInquiryandReplyTips:Duringinternationaltradepractice,weshouldcultivatetheinternationalvision,cross-culturalcommunicationskills,andconflictmanagementskills.enquiry,inquiry/?n'kwa??r?/n.詢問，打聽embroidered/?m'br??d?d/adj.繡花的indicate/'?nd?ke?t/v.注明quote/kw??t/v.報(bào)價(jià)sample/'s?mpl/n.樣品sound/sa?nd/adj.正確的；合理的dealer/'di:l?(r)/n.商人；經(jīng)銷商textile/'teksta?l/n.紡織品promising/'pr?m?s??/adj.有前途的；有銷路的moderately/'m?d?r?tli/adv.適度地，適中地prompt/pr?mpt/adj.迅速的；立刻的enclose/?n?kl??z/v.隨信附上illustrated/'?l?stre?t?d/adj.有插圖的catalogue/?k?t?l?ɡ/n.目錄irrevocable/?'rev?k?bl/adj.不可撤銷的durability/?dj??r?'b?l?ti/n.耐用性；耐久性FOB:freeonboard離岸價(jià)lookforwardto期待hearfrom收到……的信irrevocableL/C(irrevocableLetterofCredit)不可撤銷信用證atsight即期的WordsandExpressions：Part1Pre-saleInquiryandReplyKeySentences:Whenyouquote,pleasestateyourtermsofpaymentsanddiscountsthatyouwouldallowonpurchaseofnolessthan200dozenofindividualitems.在報(bào)價(jià)時(shí)，請(qǐng)說明貴公司能準(zhǔn)允的購(gòu)買不少于200打單件商品的付款方式和折扣。AswearealargedealerintextilesintheUS,andthereisapromisingmarketinourregionformoderatelypricedbeddings,yourpromptattentionwillbringyouabigbusinesswithus.我方是美國(guó)一家大型紡織品經(jīng)銷商，并且我們地區(qū)有一個(gè)價(jià)格適中的床上用品市場(chǎng)前景廣闊，您的及時(shí)關(guān)注將為您帶來一筆大生意。Part1Pre-saleInquiryandReplyExercises：1.Usethewordstocompletethesentencesbelow.Youwillhavetobe_____________aboutwhichinformationtoincludeintheproductdetails.(2)Thereisa_____________demandinWuhanformasks.(3)Thesituationisserious,_____________inHubeiProvince.(4)Ourcatalogueis_____________,togetherwithsomesamples.(5)I_____________youthatourproductisofhighquality.selectivesteadyparticularlyenquiryparticularlycatalogueenclosedassureselectiveenclosedassurePart1Pre-saleInquiryandReplyExercises：2.Fillintheblankstocompletethetranslationofthefollowingsentences.(1)我們期待早日收到你的回復(fù)。Weare_____________________yourearlyreply.(2)消費(fèi)者喜歡市場(chǎng)整合，因?yàn)樗芤愿蛢r(jià)格獲得范圍更廣的產(chǎn)品。Consumerslikemarketintegrationbecauseitgivesthemaccessto_________________productsatlowprices.(3)我們產(chǎn)品上乘的品質(zhì)對(duì)消費(fèi)者很有吸引力。Thesuperiorqualityofourproducts_____________________thecustomers.(4)賣家很重視來自潛在客戶的詢問。Thesellersattachmuchimportancetothe_________________prospectivecustomers.(5)這些產(chǎn)品的一流工藝讓客戶印象深刻。Thesuperb________________oftheproductsimpressesthecustomers.lookingforwardtoawiderrangeofappealstoenquiryfromcraftsmanshipPart1Pre-saleInquiryandReplyExercises：3.Arrangethefollowingpartsofaroutineresponsemessageinthecorrectorder.35421A.extrarelatedideasB.cordial,friendlyendingC.necessarynegativeinformationD.seriesofrequestedanswersE.singleanswerorstatementofcompliancewiththerequestPart1Pre-saleInquiryandReply2PlacinganOrder1.WritedowntheChinesemeaningsofeachexpression,andtrytounderstandeachone.Warming-upPart2PlacinganOrderUPC(UniversalProductionCode):通用產(chǎn)品編號(hào)（代碼）UPC是最早大規(guī)模應(yīng)用的條碼，其特性是一種長(zhǎng)度固定、連續(xù)性的條碼，目前主要在美國(guó)和加拿大使用，由于其應(yīng)用范圍廣泛，故又被稱萬用條碼。UPC碼僅可用來表示數(shù)字，其字碼集為數(shù)字0~9。UPC條碼也有標(biāo)準(zhǔn)版和縮短版兩種，標(biāo)準(zhǔn)版由12位數(shù)字構(gòu)成，縮短版由8位數(shù)字構(gòu)成。標(biāo)準(zhǔn)版的UPC12的編碼結(jié)構(gòu)為：系統(tǒng)碼（1位）+廠商碼（5位）+商品碼（5位）+校檢碼（1位）。商品分類不同或同一分類中的商品類型不同，UPC要求也會(huì)有所不同。某些分類可能允許賣家申請(qǐng)UPC豁免。Part2PlacinganOrder(2)SKU(StockKeepingUnit):庫存量單位即庫存進(jìn)出計(jì)量的單位，可以是以件，盒，托盤等為單位。針對(duì)電商而言：a.SKU是指一款商品，每款都有出現(xiàn)一個(gè)SKU，便于電商品牌識(shí)別商品。b.一款商品多色，則是有多個(gè)SKU，例：一件衣服，有紅色、白色、藍(lán)色，則SKU編碼也不相同，如相同則會(huì)出現(xiàn)混淆，發(fā)錯(cuò)貨。(3)FBA(FulfillmentbyAmazon):亞馬遜物流FBA是指由亞馬遜提供高標(biāo)準(zhǔn)的，包括倉(cāng)儲(chǔ)，揀貨，包裝，配送，客服和退貨在內(nèi)的所有物流服務(wù)。Part2PlacinganOrder(4)FBM(FulfillmentbyMerchant):賣家自發(fā)貨賣家自發(fā)貨，即由賣家自行發(fā)貨，亞馬遜僅作為銷售平臺(tái)，賣家需借助如國(guó)際郵政、國(guó)際快遞、國(guó)際專線等第三方快遞服務(wù)派送至買家。(5)ASIN(AmazonStandardIdentificationNumber):亞馬遜標(biāo)準(zhǔn)標(biāo)識(shí)號(hào)ASIN碼是亞馬遜自己的商品編號(hào)，由亞馬遜系統(tǒng)自動(dòng)生成的，不需要賣家自行添加。ASIN碼相當(dāng)于一個(gè)獨(dú)特的產(chǎn)品ID，在亞馬遜平臺(tái)上具有唯一性，同一個(gè)產(chǎn)品同一個(gè)UPC在不同站點(diǎn)對(duì)應(yīng)的ASIN通常是一致的，即一個(gè)ASIN碼對(duì)應(yīng)一個(gè)SKU。在平臺(tái)前端和賣家店鋪后臺(tái)都可以使用ASIN碼來查詢到產(chǎn)品。ASIN碼顯示在產(chǎn)品詳情頁面里面，一般位于“ProductDetails”或者“ProductInformation”一欄。Part2PlacinganOrder(6)

EAN(EuropeanArticleNumber):歐洲商品編碼EAN碼是13位數(shù)的GTIN碼（有時(shí)為8位數(shù)），除了北美，全球其他地區(qū)的絕大多部分商品上都有這個(gè)條形碼。國(guó)際物品編碼協(xié)會(huì)制定的一種條碼，已經(jīng)遍布全球90多個(gè)國(guó)家和地區(qū)，EAN條碼符號(hào)有標(biāo)準(zhǔn)版和縮短版兩種，標(biāo)準(zhǔn)版是由13位數(shù)字構(gòu)成，縮短版是由8位數(shù)字構(gòu)成，我國(guó)于1991年加入EAN組織。中華人民共和國(guó)可用的國(guó)家代碼有690-699，其中696-699尚未使用。生活中最常見的國(guó)家代碼為690-693。其中共計(jì)13位代碼的EAN-13是比較通用的一般終端產(chǎn)品的條形碼協(xié)議和標(biāo)準(zhǔn)，主要應(yīng)用于超級(jí)市場(chǎng)和其它零售業(yè)，因此這種是我們比較常見的，隨便拿起身邊的一個(gè)從超市買來的商品都可以從包裝上看得到的，都是EAN碼。Part2PlacinganOrder(7)

GCID(GlobalCatalogIdentifier):全球目錄編碼如果亞馬遜賣家在亞馬遜平臺(tái)進(jìn)行品牌備案，亞馬遜會(huì)自動(dòng)為商品分配一個(gè)被稱作的唯一商品編碼。在亞馬遜平臺(tái)上傳產(chǎn)品，賣家就必須提供UPC碼/EAN碼，但如果賣家品牌備案成功后分配到GCID碼，則無需再購(gòu)買UPC碼或EAN碼。(8)OMS(OrderManagementSystem):訂單管理系統(tǒng)OMS訂單管理系統(tǒng)定位于為處于供應(yīng)鏈上游的供應(yīng)商和下游的買方，以及提供各種物流服務(wù)的各類物流服務(wù)供應(yīng)商提供基于訂單進(jìn)行業(yè)務(wù)溝通、實(shí)現(xiàn)物流服務(wù)和控制管理的系統(tǒng)。通過對(duì)訂單的管理和控制，合理安排運(yùn)送計(jì)劃、有效降低庫存。Part2PlacinganOrderWarming-up2.GroupDiscussion.Workingroupsanddiscusswithyoupartner(s)regardingonhowtoattractapotentialcustomertoplaceanorderonaCBECplatform.Part1ProductSelectionListeningListentothefollowingmaterialandfillintheblanks.Part2PlacinganOrderDearcustomer,Halfadayhas(1)________,andwethinkthatyouprobablyfoundsomeothershopwhoseproductischeaperthanours.Ourcompanyhasfour-yearexperienceofbags,shoes&accessories(2)__________inChina,andwehaveourownfactorywithmorethan100employees.Wewillcarefullyexaminetheproductagainbeforethe(3)___________,andtrytoavoidyour(4)________.Ifthereareany(5)_________problems,takepicturesandsendthemtous.Once(6)_____________,theproblemproductwillbereplacedforfreebyanewonewe(7)________.Becausewebelievethat(8)____________serviceisthe(9)____________ofbusiness(10)______________.Wesincerelyhopethatwecanbecomeagoodbusinesspartnerofyourssoon.Bestregards!BillSmithpassedbusinessshipmentlossqualityconfirmedofferthoughtfulfoundationcooperationPart2PlacinganOrderSpeaking

Thebuyerwantstobuyflashlights,buthedoesn’tknowhowtoplaceanorder.Theselleriscommunicatingwithhim.Completethefollowingdialoguewiththesentencesorexpressionsinthebox.Part2PlacinganOrderTips:Atanytime,weshouldbepolitetoothers,andhavethesenseofserviceandcooperation.A.What’stheweightoftheitem?B.Howmanycolorsareavailable?C.Youcanaccessthecontentsofyourcartatanytimebyclickingthe“Cart”buttononanypage.D.WhatshouldIdonext?E.I’mnotsurehowtoplaceanorder.Part2PlacinganOrderBuyer:I’minterestedintheflashlightsatyourstore.Here’sthelink.(1)___________________Seller:Wehave4colors,black,yellow,silverandgray.Buyer:(2)_____________________Seller:Nineounces.You’llfindmoredetailedinformationifyouscrolldowntheproductdetailspage.Buyer:ThisisthefirsttimeI’mtryingtopurchasegoodsonAmazon.(3)__________________Seller:Letmeshowyouhowtoorder.Opentheitem’s“ProductDetails”page.Thenclickthe“AddtoCart”buttononthepage.Onceyou’veaddedanitemtoyourcart,youcankeepsearchingorbrowsinguntilyourcartcontainsalltheitemsyouwishtoorder.(4)__________________________Buyer:Oh,Isee.HowcanIchangethequantityoftheiteminthe“ShoppingCart”?Seller:Enteranumberinthe“QuantityBox”andclick“Update”.Buyer:OK.I’veaddedalltheitemsIwanttobuy.(5)___________________Seller:Pleasereviewtheitemsinyour“ShoppingCart”.IfallthedetailsareOK,youcanclick“ProceedtoCheckout”.Enteradeliveryaddress,chooseadeliverymethod,andenteryourpaymentinformation.Thenclick“PlaceYourOrder”.Buyer:Alldone.Thankyousomuch.CAEBDPart2PlacinganOrderReadingReadthepassagewiththesequestionsinyourmind:Whydomostonlineretailbusinesseshavestartedrelyingonanordermanagementsystem?Howcanordermanagementsystemhelponlineretailers?Whatcanrepricingtoolsdo?Part2PlacinganOrderTips:Weshouldalwaysbeenergetictolearnnewtechnologyandbeeagertoacceptnewideastoaccelerateourworkproductivityandefficiency.tremendously/tr?'m?nd?sli/adv.非常地streamline/'stri?mla?n/v.把……做成流線型revamp/ri?'v?mp/v.修補(bǔ)；翻新automate/'??t?me?t/v.使自動(dòng)化straightforward/stre?t'f??w?d/adj.易懂的；坦率的notification/,n??t?f?'ke??n/n.通知；通告invoice/'?nv??s/n.發(fā)票；發(fā)貨單advanced/?d?vɑ:nst/adj.先進(jìn)的；高級(jí)的simplify/'s?mpl?fa?/v.簡(jiǎn)化；使簡(jiǎn)單issue/'??u?/v.發(fā)表；公布proportion/pr?'p???(?)n/n.比例，占比integrate/'?nt?gre?t/v.使……完整；使……成整體effective/?'fekt?v/adj.有效的efficient/?'f??nt/adj.有效率的centralized/'sentr?la?zd/adj.集中的efficiency/?'f??(?)ns?/n.效率responsiveness/r?'spɑns?vn?s/n.響應(yīng)性；反應(yīng)性reprice/r?'pra?s/v.重新定價(jià)consistency/k?n‘s?st(?)ns?/n.連貫speedup加速outofinventory庫存不足WordsandExpressions：Part2PlacinganOrderKeySentences:Itbecomesquiteessentialforretailerstounderstandtheimportanceofanadvancedordermanagementsystemthatcansupportthecomplexitiesofe-commerceretailenvironment.對(duì)于零售商來說，認(rèn)識(shí)到適應(yīng)復(fù)雜電子商務(wù)零售環(huán)境的高級(jí)訂單管理系統(tǒng)的重要性是十分必需的。Withthehelpofanordermanagementsoftware,retailerscanensurefasterandmoreefficientresponsivenesstocustomerdemandsandmarketplacechanges.在訂單管理軟件的幫助下，零售商可以確保更快、更有效地響應(yīng)客戶需求和市場(chǎng)變化。Part2PlacinganOrderExercises：1.Tellwhethereachofthefollowingstatementsistrue(T)orfalse(F).(1)_______Withthee-commerceretailenvironmentbecomingmorecomplex,it’simportanttouseanadvancedordermanagementsystem.(2)_______Theordermanagementsystemcanhelpretailersdostraightforwardtasks.(3)_______Insteadofsimplifyingtheprocess,theordermanagementsystemmakesthepickandpackprocesscomplex.(4)_______Thesoftwarehelpsretailers,butnotthecustomerstotrackshipmentsinreal-time.(5)_______Therepricingtoolscanhelpretailersupdatepricinginreal-timeondifferentmarketplaceslikeAmazon.TTFFTPart2PlacinganOrderExercises：2.Fillineachblankwiththecorrectformofthegivenword.(1)Theentiremanufacturingprocesshasbeen___________________.(automate)(2)Theordermanagementsystemwillhelpyousend___________________toyourcustomers.(note)(3)Theordermanagementsystemisso___________________thatitimprovesourworkingefficiencygreatly.(advance)(4)Theproductmanagementtoolshelp___________________thesaidprocess.(simple)(5)Withthehelpofthissystem,it’llbeeasyforyoutomaintainthe___________________ofyourproduct’spriceondifferentmarketplaces.(consistent)automatednotificationsadvancedsimplifyconsistencyPart2PlacinganOrderTheyadjustedtheirpricestrategybasedonthecompetitionanalysis.3.Translatethefollowingsentencesbyusingtheprovidedexpressions.(1)很多網(wǎng)絡(luò)零售商依賴訂單管理系統(tǒng)來把他們的電子商務(wù)做成流線型。（relyon）_____________________________________________________________________(2)這個(gè)系統(tǒng)有助于加速整個(gè)過程。（speedup）_____________________________________________________________________(3)一旦該產(chǎn)品庫存不足，系統(tǒng)就會(huì)提醒補(bǔ)貨。（outofinventory）_____________________________________________________________________(4)基于對(duì)市場(chǎng)競(jìng)爭(zhēng)的分析，他們調(diào)整了他們的價(jià)格策略。（basedon）_____________________________________________________________________Manyonlineretailbusinessesrelyonanordermanagementsystemtostreamlinetheire-commerceoperations.Thissystemhelpsspeeduptheentireprocess.Oncetheproductisoutofinventory,thesystemwillremindustorestock.Part2PlacinganOrder3Follow-upofOrderRelatedServicesLearnthefollowingwordsandexpressionsandwritedowntheirChinesemeanings.Warming-up(1)quality(2)specifications(3)grade(4)standard(5)sample(6)volume(7)netweight(8)grossweightPart3Follow-upofOrderRelatedServices(1)quality品質(zhì)(2)specifications規(guī)格(3)grade等級(jí)(4)standard標(biāo)準(zhǔn)(5)sample樣品(6)volume體積(7)netweight凈重(8)grossweight毛重Part3Follow-upofOrderRelatedServicesListeningListentothefollowingsentencesandchoosetherightsentencestofillintheblanks.Part3Follow-upofOrderRelatedServicesA.ifshe’lltakeanothercolor—theblue’snice—orwillshewaitB.sheaskedforanotherfilingcabinetC.Shewon’tbeintilltomorrowD.It’saboutJanetSmith’sorderofJanuary25th.E.confirmwhichsize—itcouldbeeithertwoorfourdrawers—whichdoesshewantF.notmuchdifferencebutthey’realittlenarrowerG.askedfortwentypacketsofgreenphotocopypaperH.Thenewenvelopsthey’vesentusarenotaswideastheoldstockPart3Follow-upofOrderRelatedServicesJ:Hello,thisisJohninPurchasing.(1)________.CanIhaveawordwithher?T:Sorry,John,thisisTom.(2)________,butyoucanleaveheramessage.J:Thanks.I’mafraidwe’vegotoneortwoproblemswithsomeoftheitemssheordered.She(3)________,butunfortunatelyoursuppliershavesaidthatalthoughtheycansendalmostanyothercolorrightaway,theycanonlysendthatonetousonFriday.Canyouaskher(4)________?T:OK.Isthatallthen?J:No,there’reacoupleofotherquestions,I’mafraid.(5)________;there’s(6)________.Couldyouaskherifthat’sallright?T:Ok.Wasanythingelse?J:Ohyes,(7)________.Canshe(8)________?Ifshecouldletmeknowassoonaspossible.DCGAHFBEPart3Follow-upofOrderRelatedServicesSpeakingWorkinpairstoaskandanswerquestionswiththeunderlinedmaterials.Part3Follow-upofOrderRelatedServicesASK&ANSWER1(1)Question:Whenwastheorderplaced？

Answer:TheorderwasplacedonOctober5.(2)Question:Whatisthewayofshipmentofthisorder?Answer:ThewayofshipmentisbyMS(motorship)Pioneer,leavinghereforSingaporetoday.(3)Question:Whatistheamountofinvoice?Answer:$2,500.(4)Question:Whichbankwillissuetheinvoice？

Answer:BankofChina,SingaporeBranch.(5)Question:Whatisthewayofpaymentforthisorder?Answer:Thebuyershouldmeetthebillonpresentation.Part3Follow-upofOrderRelatedServicesReadingReadthepassagewiththesequestionsinyourmind:Whatisimportant

whensendingfollow-upemails?Whenandhowshouldwesendfollow-upemails?WhatshouldwedoIfwe’restillnotgettingaresponsefromourfollow-upemails?Part3Follow-upofOrderRelatedServicesWordsandExpressions：follow-up跟進(jìn)的timing/?ta?m??/n.時(shí)機(jī)generate/?d?en?re?t/v.產(chǎn)生generous/?d?en?r?s/adj.豐厚的response/r??sp?ns/n.回應(yīng)pitch/p?t?/n.推銷initial/??n??l/adj.最初的presentation/?prezn?te??n/n.展示review/r??vju?/v.回顧call-to-action行動(dòng)號(hào)召stakeholder/?ste?kho?ld?r/n.利益相關(guān)者sequence/?si?kw?ns/n.續(xù)發(fā)事件additional/??d???nl/adj.額外的resource/r??s??s