高職酒店英語(yǔ)課件

EnglishPPTcoursewareforvocationalhotels目錄CONTENTSIntroductiontoEnglishCoursesinHigherVocationalHotelBasicknowledgeofhotelEnglishEnglishexpressionofvariousdepartmentsinthehotel目錄CONTENTSSimulationofHotelEnglishApplicationScenariosPracticeandReflectiononEnglishTeachinginHigherVocationalHotel01IntroductiontoEnglishCoursesinHigherVocationalHotelCHAPTERVocalfocusThecourseisdesignedtoprovidestudentswithEnglishlanguageskillsspecifictothehospitalityindustry,focusingonhotelmanagement,service,andrelatedfieldsProfessionalexpertiseThecourseaimstoequitystudentswithexpertiseinEnglishproficiencyforeffectivecommunicationintheworkplaceEmploymentreadinessThecoursepreparesstudentsforentrylevelpositionsinthehotelindustrybyadvancingthemwiththenecessaryEnglishlanguageskillsandknowledgeCourseobjectivesandpositioningCoursecontentandstructureLanguagefoundation:FocusesonbasicEnglishlanguageskills,includingreading,writing,speaking,andlisteningHotelspecificvocabularyandexpressions:Coversvocabularyandexpressionscommonlyusedinthehospitalityindustry,suchashotelterms,restaurantvocabulary,andcustomerserviceexpressionsBusinesscommunicationskills:Teachersstudentshowtocommunicateeffectivelyindifferentscenariosinthehotelindustry,includinghandlingcustomercomplaints,makingpresentations,andparticipatinginmeetingsIndustryknowledgeandculture:Providesanoverviewofthehospitalityindustry,includingitspractices,culture,andtrendsIncorporatestraditionalteachingmethodssuchaslecturesandpresentationstoenhanceknowledgeandinformationLecturesandpresentationsEncouragesstudentstoengageactivelyinlearningthroughpracticalactivitieslikecasestudiesandroleplaysthatsimulaterealworldscenariosCasestudiesandroleplaysEncouragesstudentstoworkcollaborativelythroughgroupprojectsthatrequirethemtoapplytheirknowledgeandskillstopracticalsituationsGroupworkandprojectsMakeuseofmodernteachingtoolslikePowerPointpresentations,videos,andonlineresourcestoenhanceteachingandlearningexperiencesTechnologyintegrationTeachingmethodsandmeans02BasicknowledgeofhotelEnglishCHAPTERAroominahotelforlodgingsGuestroomTheprocessofregistrationandreceivingroomkeysatahotelCheckinTheprocessofsettingtheaccountandvacatingtheroomatahotelCheckoutThefrontdeskofahotelwhereguestscancheckin,checkout,andseekinformationReceiptCommonEnglishvocabularyusedinthehotelindustryWouldyouliketoupgradetoadeluxeroom?(Doyouwanttoupgradetoadeluxeroom?)CanIbookatablefortwoattherestaurant?(CanIbooktwoseatsintherestaurant?)Doyouneedassistancewithyourluggage?(Doyouneedhelpwithcarryingluggage?)Whattimedoesthebreakfastbufferopen?(Whattimedoesthebuffetbreakfaststartserving?)CommonEnglishexpressionsusedinhotelservicesHotelEnglishcommunicationskillsHotelstaffshouldbeabletoinquireaboutguests'needsandsolveanyissuestheymayencounterduringtheirstayInquiryandproblemsolvingskillsHotelstaffshouldspeakinaclearandqualityMannertoensureguestsunderstandandfeelrespectedSpeakingclearlyandpolitelyHotelstaffshouldactivelylistentoguests'requestsandconcerns,andresponseappropriatelyActivelistening03EnglishexpressionofvariousdepartmentsinthehotelCHAPTERCheckinandcheckoutproceduresThefrontofficestaffshouldbeabletocommunicateeffectivelywithguestsduringcheckinandcheckout,includingunderstandingguestneeds,confirmingreservationdetails,andhandlinganyissuesorcomplaintsReceiptservicesFrontofficestaffshouldbeabletoprovideinformationaboutthehotel,answerguestquestions,anddirectgueststotheappropriateservicesorfacilitiesPhonecommunicationFrontofficestaffshouldbeabletocommunicateclearlyandprofessionallywithguestsonthephone,takingreservationrequests,handlinginquiries,andprovidinginformationaboutthehotelEnglishexpressioninthefrontofficeRoomservice01Housekeepingstaffshouldbeabletocommunicatewithguestsaboutroomservicerequests,ensuringthatguests'needsaremetandthattheirstaffarecompatibleCleaningservices02Housekeepingstaffshouldbeabletocommunicatewithguestsaboutcleaningservices,includingdailycleaning,changinglines,andmaintainingcleanlinessintheroomGuestrequests03Housekeepingstaffshouldbeabletorespondpromptlytoguestrequests,suchasextrapillows,towels,orotheramenitiesEnglishexpressioninthehousemeetingdepartment010203OrderingfoodanddrinksCateringstaffshouldbeabletotakeordersfromguests,understandtheirpreferencesanddietaryrestrictions,andprovidethemwithavarietyofoptionsServingfoodanddrinksCateringstaffshouldbeabletoservefoodanddrinksprofessionally,ensuringthatthepresentationisappealingandthatthetastemeetsguestexpectationsTablesettingsandseatingarrangementsCateringstaffshouldbeabletosettablesandarrangeseatingtoensureapleasantdiningexperienceforguestsEnglishexpressioninthecateringdepartmentEnglishexpressioninotherdepartmentsStaffinthesedepartmentsshouldbeabletoprovideinformationabouttheavailableservices,explaintheprocedures,andansweranyquestionsquestionsquestionsquestionsmayhaveSpaandfitnesscenterStaffinthesedepartmentsshouldbeabletocommunicateeffectivelywithgueststopromotethehotel'sproductsandservices,understandtheirneeds,andnegotiatecontractsSalesandmarketing04SimulationofHotelEnglishApplicationScenariosCHAPTER要點(diǎn)三ScenariosimulationSimulatehotelreceptionscenarios,includingfrontdeskreception,check-inregistration,checkoutandcheck-out,andtrainstudentstocommunicateinprofessionalEnglish.要點(diǎn)一要點(diǎn)二CommonexpressionsTeachhotelreceptionistscommonEnglishexpressions,includingpolitelanguage,roomtypes,andpriceintroductions,toimprovetheiroralcommunicationskills.ResponsestrategyProvideeffectivelisteningskillsandcommunicationstrategiesforguestsofdifferentnationalitiesandaccentstoenhancetheircross-culturalcommunicationskills.要點(diǎn)三HotelreceptionEnglishsimulationRoomserviceprocessSimulateroomservicescenarios,includingroomcleaning,changingsheets,addingsupplies,etc.,tofamiliarizestudentswiththestandardizedprocessofroomservice.ServicelanguageTeachprofessionalEnglishexpressionsforroomservice,suchasroomreservation,roomservice,andcomplainthandling,toimprovetheprofessionalservicelevelofstudents.ResponseskillsProvideeffectivecommunicationskillsandcopingstrategiestomeetthedifferentneedsandfeedbackofcustomers,andenhancetheserviceawarenessandadaptabilityoftrainees.EnglishsimulationofhotelroomserviceSimulatehotelcateringservicescenarios,includingrestaurantreservations,ordering,delivery,andotherlinks,tofamiliarizestudentswiththestandardizedprocessofcateringservices.TeachstudentsprofessionalEnglishexpressionsforordering,suchasrecommendingdishes,inquiringaboutflavors,andservingalcoholicbeverages,toimprovetheirsalesskillsandservicelevel.Toaddressthespecialneedsandfeedbackofcustomers,provideeffectivecommunicationskillsandresponsestrategiestoenhancetheservicequalityandcustomersatisfactionoftrainees.CateringServiceProcessOrderingskillsResponsestrategyEnglishsimulationofhotelcateringservicesComplainthandlingprocessSimulatethesceneofhandlinghotelcomplaints,allowingstudentstounderstandthestandardizedprocessandprecautionsforhandlingcomplaints.CommunicationskillsTeachprofessionalEnglishexpressionandcommunicationskillsforhandlingcomplaints,suchasapologizing,explaining,andproposingsolutions.ResponsestrategyProvideeffectiveresponsestrategiesandsolutionsfordifferenttypesofcomplaints,enhancethecrisismanagementabilityandcustomersatisfactionoftrainees.Englishsimulationofhandlingcomplaintsinhotels05PracticeandReflectiononEnglishTeachinginHigherVocationalHotelCHAPTERPracticeonTaskbasedLanguageTeaching:Implementingtaskbasedlanguageteachingmethodsintheclassroom,focusingonenhancingstudents'practicalEnglishskillsthroughvarioustasksandsimulationsReflectiononCommunicativeLanguageTeaching:Reflectingontheeffectivenessofcommunicativelanguageteachingmethods,consideringhowtobetterintegratecommunicationintoEnglishclassroomteachingApplicationofDigitalTechnology:UtilizingdigitaltechnologytoenhanceEnglishteaching,suchasusingPPTcourseware,onlineplatforms,andmobileappstoenhancestudentengagementandconvenience.PracticeandReflectiononTeachingMethodsFocusonProfessionalContentEnsuringthatteachingcontentiscloselyrelatedtotheprofessionalknowledgeandskillsrequiredinthehotelindustry,emphasizingthepracticalityandapplicabilityofthecontentIntegrationofCultureandEtiquetteIncorporatingculturalandetiquetteeduc