外貿(mào)訂購英語

外貿(mào)訂購英語：實(shí)用溝通技巧與必備句型一、詢價(jià)階段1.客戶向供應(yīng)商詢問產(chǎn)品價(jià)格及相關(guān)信息：Dear[Supplier'sName],Iaminterestedinyour[ProductName].Couldyoupleaseprovidemewiththelatestpricelistandproductspecifications?尊敬的[供應(yīng)商名稱]：我對貴公司的[產(chǎn)品名稱]感興趣，能否提供最新的價(jià)格表和產(chǎn)品規(guī)格？2.供應(yīng)商回復(fù)客戶并提供相關(guān)信息：Dear[Customer'sName],Thankyouforyourinquiry.Attachedisourlatestpricelistandproductspecificationsfor[ProductName].Pleaseletusknowifyouhaveanyfurtherquestions.尊敬的[客戶名稱]：感謝您的詢價(jià)。附件中是我們最新的[產(chǎn)品名稱]價(jià)格表和產(chǎn)品規(guī)格。如有任何疑問，請隨時(shí)告知。二、訂購階段1.客戶向供應(yīng)商下訂單：Dear[Supplier'sName],Wewouldliketoplaceanorderforthefollowingitems:[ProductName1]:[Quantity][ProductName2]:[Quantity][ProductName3]:[Quantity]Pleaseconfirmreceiptofthisorderandprovideanestimateddeliverydate.尊敬的[供應(yīng)商名稱]：[產(chǎn)品名稱1]：[數(shù)量][產(chǎn)品名稱2]：[數(shù)量][產(chǎn)品名稱3]：[數(shù)量]請確認(rèn)收到此訂單，并提供預(yù)計(jì)交貨日期。2.供應(yīng)商確認(rèn)訂單并告知交貨日期：Dear[Customer'sName],Thankyouforyourorder.Wehavereceivedandprocessedit.Theestimateddeliverydateforyourorderis[Date].Wewillkeepyouupdatedontheshippingstatus.尊敬的[客戶名稱]：感謝您的訂單。我們已經(jīng)收到并處理完畢。您的訂單預(yù)計(jì)交貨日期為[日期]。我們會隨時(shí)更新發(fā)貨狀態(tài)。三、付款及貨運(yùn)階段1.客戶詢問付款方式和貨運(yùn)安排：Dear[Supplier'sName],Couldyoupleaseprovideuswithyourpreferredpaymentmethodanddetailsregardingtheshippingarrangement?尊敬的[供應(yīng)商名稱]：請問貴公司首選的付款方式是什么？能否提供貨運(yùn)安排的相關(guān)細(xì)節(jié)？2.供應(yīng)商回復(fù)并提供付款及貨運(yùn)信息：Dear[Customer'sName],Weacceptpaymentvia[PaymentMethod,e.g.T/T,L/C].Asforshipping,wewillarrangeitvia[ShippingMethod,e.g.seafreight,airfreight]toyourdesignatedport.Pleasefindthepaymentinstructionsattached.尊敬的[客戶名稱]：我們接受[付款方式，如T/T、L/C]付款。關(guān)于貨運(yùn)，我們將通過[運(yùn)輸方式，如海運(yùn)、空運(yùn)]安排至您指定的港口。請查看附件中的付款說明。四、訂單跟進(jìn)與售后服務(wù)1.客戶詢問訂單進(jìn)度：Dear[Supplier'sName],Ihopethismessagefindsyouwell.Iamwritingtoinquireabouttheprogressofourorder[OrderNumber].Couldyoupleaseprovideanupdateonitscurrentstatus?尊敬的[供應(yīng)商名稱]：希望這條信息您能收得好。我寫信是想了解一下我們的訂單[訂單編號]的進(jìn)度。能否請您提供一個(gè)最新的訂單狀態(tài)更新？2.供應(yīng)商回復(fù)訂單進(jìn)度：Dear[Customer'sName],Thankyouforyourpatience.Iampleasedtoinformyouthatourorder[OrderNumber]iscurrentlyinthefinalstagesofproduction.Weareonschedulefortheestimateddeliverydateof[Date].Shouldtherebeanychanges,wewillpromptlynotifyyou.尊敬的[客戶名稱]：感謝您的耐心等待。我很高興地告訴您，我們的訂單[訂單編號]目前正處于生產(chǎn)的階段。我們按計(jì)劃將在[日期]交付。如有任何變動，我們會及時(shí)通知您。五、處理訂單問題1.客戶報(bào)告收到的貨物存在質(zhì)量問題：Dear[Supplier'sName],Wehavereceivedthegoodsfororder[OrderNumber],butunfortunately,wehavefoundsomequalityissueswiththe[specificproductorpart].Couldyoupleaseadviseonhowwecanresolvethismatter?尊敬的[供應(yīng)商名稱]：我們已經(jīng)收到訂單[訂單編號]的貨物，但不幸的是，我們發(fā)現(xiàn)[具體產(chǎn)品或部件]存在一些質(zhì)量問題。能否請您指導(dǎo)我們?nèi)绾谓鉀Q這一問題？2.供應(yīng)商回應(yīng)并提供解決方案：Dear[Customer'sName],Wearesorrytohearaboutthequalityissueswithyourorder.Pleaseacceptoursincerestapologies.Wewouldliketoofferthefollowingsolutions:ReplacementofthedefectiveitemsRefundfortheaffectedproductsDiscountonyournextpurchasePleaseletusknowyourpreference,andwewillarrangethenecessaryactionsaccordingly.尊敬的[客戶名稱]：更換存在缺陷的物品受影響產(chǎn)品的退款下次購買的折扣六、建立長期合作關(guān)系1.客戶表達(dá)建立長期合作意向：Dear[Supplier'sName],尊敬的[供應(yīng)商名稱]：我們對迄今為止的合作非常滿意。我們希望與貴公司建立長期業(yè)務(wù)關(guān)系。您是否愿意就我們未來合作的框架進(jìn)行討論？2.供應(yīng)商回應(yīng)并愿意建立長期合作關(guān)系：Dear[Customer'sName],Wegreatlyappreciateyourinterestinalongtermpartnership.Weareindeedopentodiscussingaframeworkforourfuturecollaboration.Pleaseletusknowaconvenienttimeforyou,andwewillarrangeameetingtoexplorethisfurther.尊敬的[客戶名稱]：七、合同條款與協(xié)商1.客戶就合同條款提出建議：Dear[Supplier'sName],Ihavereviewedthedraftcontractyouprovided.Whileitcoversmostofourrequirements,Iwouldliketoproposeafewadjustmentstothepaymenttermsandthedeliveryschedule.Couldwescheduleacalltodiscusstheseamendments?尊敬的[供應(yīng)商名稱]：我已經(jīng)審閱了您提供的合同草案。雖然它涵蓋了我們的大部分需求，但我希望對付款條款和交貨時(shí)間表提出一些調(diào)整。我們可以安排一個(gè)電話會議來討論這些修改嗎？2.供應(yīng)商就合同條款修改進(jìn)行回復(fù)：Dear[Customer'sName],Thankyouforyourcarefulreviewofthecontract.Weareopentodiscussingyourproposedamendments.IamavailableforacallthisThursdayat10:00AMyourtime.Pleaseletmeknowifthisworksforyou,orsuggestanalternativetime.尊敬的[客戶名稱]：八、緊急情況處理1.客戶報(bào)告緊急情況需要加快交貨：Dear[Supplier'sName],Duetoanunexpectedsurgeindemand,weareinurgentneedoftheproductsfromorder[OrderNumber].Isthereanypossibilitytoexpeditetheproductionandshippingprocesstomeetournewdeadlineof[NewDeadlineDate]?尊敬的[供應(yīng)商名稱]：由于需求意外激增，我們急需訂單[訂單編號]中的產(chǎn)品。有沒有可能加快生產(chǎn)和發(fā)貨過程，以滿足我們新的截止日期[新截止日期]？2.供應(yīng)商回應(yīng)緊急交貨請求：Dear[Customer'sName],Weunderstandtheurgencyofyoursituationandwilldoourbesttoexpeditetheproductionofyourorder.Wewillprioritizeyourorderandexploreallpossibleoptionstomeetyournewdeadline.Wewillkeepyouupdatedontheprogress.尊敬的[客戶名稱]：我們理解您的緊急情況，并將盡我們最大努力加快您的訂單生產(chǎn)。我們將優(yōu)先處理您的訂單，并探索所有可能選項(xiàng)以滿足您的新截止日期。我們會持續(xù)更新進(jìn)度情況。九、節(jié)日問候與維護(hù)關(guān)系1.客戶在節(jié)日發(fā)送問候：Dear[Supplier'sName],尊敬的[供應(yīng)商名稱]：隨著節(jié)日的臨近，我們想借此機(jī)會向您和您的團(tuán)隊(duì)致以最誠摯的祝福。我們珍視我們的合作伙伴關(guān)系，并期待在來年繼續(xù)我們成功的合作。2.供應(yīng)商回復(fù)節(jié)日問候：Dear[Customer'sName],Thankyouforyourkin