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Zerotrust:
Fromaspirationtorapidimplementation
Zerotrusthasbecomean
essentialcybersecurity
philosophyfororganizations.
Thesteadytrickleofzero
trustsecurityawareness
sinceitsprincipleswere
formalizedin2004hasbuilttoaHoodofadoptiontoday.
Thewayweworkhaschangedradically,withremotewoΓkin9commonplaceando代ceoccupancyΓates
intheUSandUKatrecordlows.1Thetraditional
hardshell/softinteriorcybersecuritymodelthathasdominatedfordecadesisvirtuallyobsolete.
BefoΓe2020,whenuseΓsmadeΓequestsfoΓHexibleremoteworking,thecybersecuritytosupportitwasoftenregardedas“toohard”.Theglobalpandemicforcedthepaceofchangeandachangeinmindset.Organizationsnowfacilitateremoteworking,
supportcollaborativeworkingwithpartnersandsuppliers,andmanyhavemovedmuchoftheirIT
tothecloud.IndustryintelligenceproviderGartnerhaspredictedthatITspendingoncloud-related
categorieswillcontinuetogrow,reaching51%by2025.2Thishasimplicationsforthedemandssuchtransformationwillplaceonbusinesses’cybersecurity.
Ascloudadoptioncontinues,cyber-attacksare
simultaneouslyincreasingtothepointwherethe
costofcybercrimeispredictedtoreach$10.5trillionby2025.3Increasedgeopoliticaltensionstoo,have
increasedthenumberofexternalcyberattackers,theirmotivation,andtheresourcesavailable
tothem.
Giventhiscontext,organizationsnowrealize
thattheΓeisnolon9eΓacleaΓ,easilyde?nable
cybersecurityperimeteraroundtheirnetworks,witheverydevicepotentiallyvulnerableCyberdefense
canberampedupbymovingprotectionclosertoassets,anapproachknownasdeperimeterization,whichisunderpinnedbythezero-trustphilosophy.
Thezerotrustphilosophy:Trustnoone
Theaccelerationtowardswidespreadadoption
ofzerotrustbecameundeniablewhen,in2021,
theUSgovernmentmandatedallfederalagencies
toadoptzerotrustprinciplesby2024.4TheUS
federalstandardsagencies,theNationalInstituteofStandardsandTechnology(NIST),andCybersecurityandInfrastructureSecurityAgency(CISA),haveset
upvendor-agnosticframeworkstohelporganizationsmovetowardszerotrustapproaches.Inzerotrust,
thesecuritydefaultisthat“everythingisbroken”,
andanypartofthesystemmaybecompromised,
ratherthanapresumptionthataperson,deviceorsystemcanbetrustedbecausetheyareworkinginatrustedlocation.Foreveryaccessrequest,auserordevicemustbuildupenoughtrustbeforeaccessisgranted,wherevertheyare.
Traditionally,asingleauthenticationand
authorizationdecisionallowedwide-rangingaccesstointernalsystemsanddata,whichwasasecurityriskasauserordevicecouldbecompromisedat
anytime.Withzerotrust,thecoreprincipleistheadaptiveevaluationoftrust.Thisisdynamicandcontext-based,andaimstoestablishinformationabouttheuseranddevicethroughaprocessof
interrogationeverytimeaccessisrequested.Thefollowingquestionsaretypical:
?Couldtheuserbeaccessingfromadevicethatmaybecompromised?
?Aretheyaccessingwithinnormalworkinghours,
ordidtheystartaccessingatmidnightandfromanunusuallocation?
?Whichnetworkaretheyusing?
?Howsensitiveisthesystemordatatowhichtheyarerequestingaccess?
?Didtheuserauthenticateusingasimplepasswordoramoresecuremethod?
?Isthereaknownsecurityvulnerabilityintheservicethattheuserisattemptingtoaccess?
1AkilaQuinio,
“OfficespacevacanciesinUSandLondonreachat
least20-yearhighs
”,TheFinancialTimes,January24,2023
2
“GartnerSaysMoreThanHalfofEnterpriseITSpendinginKeyMarket
SegmentsWillShifttotheCloudby2025
”,Gartner,February9,2022
3
CybersecurityTrends&StatisticsFor2023;What
YouNeedtoKnow,
Forbes,March2023
Movingtozerotrust:Visionandstructure
Thecomplexityandchangeinorganizational
behaviorrequiredwhenmovingtozerotrustisnot
tobeundeΓestimatedandwilla氏ectthebusinessatalllevels.Itisachangeinapproachtocybersecuritygovernancethatfeedsintooperatingmodelsand
principles,architectureanddesign,processes,and,ofcourse,technology.
Buy-infromtheC-suite,suchasthechiefinformationo代ceΓoΓchieftechnolo9yo代ceΓ,andcollaboΓationacrosstowersofthebusinessareessentialfor
success.Increatingavisionfortransformation,
businessleadersshouldapplyafullspectrumapproachtodesigningalong-termprogramforimplementation.
This9ivesacleaΓeΓviewofthe?nalcostofchan9in9organizationalarchitectureandthebestrouteto
zerotrust’sfullsecurityadvantages.BusinessgoalsshoulddeteΓminethe?naltechnolo9y9oals,not
thereverse.
Ifthereisnocommandingvisionoftheultimate
destination,costsarelikelytomount,aseach
technologytower,businessunitorsitemoves
separatelytonewmodelsandbuytheirown
solutions,withastrongpossibilityofcompatibilityissuesandunnecessarycostsduetoduplication.Arigorouslystructuredchangeprogramwilldeliveramoresecuresystemandlowerthetotalcost
ofownershipthroughagreementonacommon,consolidatedtechnologystackandapproach.
2|ZeroTrust:FromaspirationtorapidimplementationZeroTrust:Fromaspirationtorapidimplementation|3
Thezerotrust
organizationalstructure-
upheldbypillars
Responsibilityforimplementationofcybersecuritymeasuresisoftendistributedacrossvariousgroupsortowers,forexample,betweenidentity,network,operationaltechnology,andengineeringteams.
TheCISAmodelforzerotrust(figure1)isdividedintofivepillars:identity,devices,networks,applications,workloads(e.g.,virtualmachinesandcontainers),
anddata.Theseareabovethreefoundationallayers:visibilityandanalytics,automationandorchestration,andgovernance.Eachpillarcangeneratethesignalsandmetricsusedtomakesmartaccesscontrol
decisions.Forexample,deviceposturedata,suchasOSandbrowserversion,ordiskencryptionandantivirusstatus,couldindicatethatthedeviceisatincreasedriskofbeingcompromised.
Sincezerotrustcontrolsaredistributedanddelegatedthroughoutallfivepillarsandthe
organization,thismayrepresentachallengefor
thosewhoareusedtotheestablishedstructureandallocationofresponsibilityforsecurity.Thismakeschangemanagementcommunicationapriorityforeffectiveacceptance.
FoundationofZeroTrust
Device
Applications
&Workloads
Networks
Identity
Data
VisibilityandAnalytics
AutomationandOrchestration
Governance
figure1CisaZeroTrustMaturityModel
4|ZeroTrust:Fromaspirationtorapidimplementation
ZeroTrust:Fromaspirationtorapidimplementation|5
Faster,smarter,andsaferdecision
Thedecisioncenterofzerotrustisthepolicyengine.Itisherethattrustisdefined,metricsareset,and
thebarriertoaccessrequestsishenceestablished.Theavailabilityofamplebandwidth,machine
learningandAI,andfastprocessingatrelativelylowcosthavecometogethertomakezerotrustsignalanalysisviableinrealtime.
Thepolicyenginereliesonarangeofdatasourcestogeneratesignalsandfinalizeanaccessdecision.Thesecanincludeinformationon:
?Softwarecomponentsandoperatingsystems;
?Industrycompliance.
?Threatintelligence.
?Softwareflawsorreportedattacks.
?Networkandsystemlogs.
?Dataandsystemaccesspolicies.
?Publickeyinfrastructure.
?Identitymanagement;and
?Securityinformation,suchasauthenticationstatus.
Thepolicyenginefeedsthefullrangeofinputs
toatrustalgorithm,whichleadstoanaccess
decision.Signalsthatcanshowsuspiciousactivityareprocessedattheautomationandorchestrationlayer(aspertheCISAframework).Thearchitecturemakespossiblefullyautomated,dynamic,context-based,least-privilegeaccesstoservicesanddata;
andinteroperabilitywithcontinuousmonitoringandcentralizedvisibility.5
Whilezerotrustisamajorstepforwardin
cybersecurity,itismorethanjustthat.Itisamodelforgovernancethatshapesownershipoftheoverallvision,transformationprogramandoutcomes.It
setsbusiness-alignedsecuritypolicyandallocatesresponsibilitytostakeholders.Italsodeterminesifaparticularimplementationresultsinasuccessfultransformationinoperations.
Intheconversiontozerotrust,thenewenvironment
hastobedesignedwithmetricsinplaceto
demonstratesuccessandeffectivelymanageefficiencyandcosts.
Examplesofhowthesemetricscoulddemonstratevalue:
?Areductionininsurancecosts,whereaninsurer
recognizesreducedriskofcyber-attackbymovingtozerotrust
?Improveduserexperience,provenviaemployeesurveysandmetricsfromZscalerDigital
Experience(ZDX)
?Fewersecurityincidentsbyeliminatingexposedinternetattacksurface,loweringoperating
expenses
?Reducedcostofmigrationtocloudservicesusingaconsistentapproach
?Reducednetworkingcostsbyswappingexpensive
?routinglinks(e.g.,MLPS)forZscalerviainternet
?Reducedtotalcostofownershipforsecuritythroughtoolingconsolidation.
5CybersecurityandInfrastructureSecurityAgency,
“ZeroTrustMaturityModel,Version2.0
”,April2023,p.9
Damagelimitationthroughmicrosegmentation
Amajorvulnerabilityofthehardshell/softinteriormodelhasbeenthefreedomanattackerhashadtodoasmuchdamageastheywantedoncethey
managedtobreakthroughthehardshellaroundanorganization’snetwork.Zerotrust’smicro
segmentationcapabilityreducestheaffectedareaofanattack.
Commonpracticehasbeenthateachapplicationhashadeitheranassociatedcertificate,orusername
withapassword,whichitcanusetoaccessother
applicationsanddata.Credentialscanbefound
onthedarkweb,forexample,throughaleaktoa
GitHubrepository,orinacarelesslysavedtextfile,
orthroughcaptureandreplay.Thisenablesattackers
tomasqueradeasanapplication,orotherworkload.Onceinthesoftcenter,theyoftenhavethefreedomtoattackatwill.
Inthezero-trustmodel,accessmaystillbepossible,butasignalthattheuserisaccessingfroman
unusualplace,orthatanapplicationisaccessing
certainunusualdata,willtriggeranalertandbegin
aninterrogationprocesswithcontextualquestions
toidentifyapotentialcompromise,andsubsequentlyblockit.Wealsoimplementtheprincipleofleast
privilege,bywhichusersandapplicationsareonly
allowedaccesstotheservicesanddatathatthey
needtofulfiltheirfunction.Forexample,ratherthancontrollingwhichserverscantalktootherservers,
wecontrolwhichspecificapplicationsonthoseserverscantalktootherapplications.
6|ZeroTrust:FromaspirationtorapidimplementationZeroTrust:Fromaspirationtorapidimplementation|7
Simplificationformergersandacquisitions
Inamergeroracquisitionsituation,organizations
needtoconsolidatetheirnetworksandsecurity
tooling,whichmightdescribeanedgerouter,a
firewall,aVPN—hardwareforInternetconnectivity.Eachpartywillbringtheirownwideareanetwork
(WAN)andrelatednetworksecuritytoolingindatacentersandamerger/acquisitionhasstrictdeadlinestoadheretoforchangeofcontrolrequirements,
requiringintegrationunderpressure.
Duringintegration,acloud-deliveredzerotrust
networkaccessservicesuchasZscaler,aleader
Protectinglegacysystemsinzerotrustsolutions,
allowsuserstoaccessapplicationswithoutrequiringextensivenetworkchangesordeliveringconnectivityviaaremoteaccessservicelikeaVPN.Itconsolidatestechnologysetsfromdifferentbusinessesby
providingthesamesetofcapabilitiesinonepackage.Enterprisescanpublishtheirbusinessapplications
toacentralexchange,fromwhereuserscanrequestaccessregardlessofwhichbusinessentitytheyarefrom.Thisbringsconsiderablesimplificationand
accelerationtomergers.
Protectinglegacysystems
Therehasbeenamonumentalshifttocloud-basedsystems,butagingITinfrastructurepersistsand
requiresprotection.Shiftingtozerotrustbrings
costsavingsthroughsaferetirementoflegacy
securitytechnologybutchangecanbedifficulttoimplementinlegacyenvironments.Withzerotrust,securityisachievedbyring-fencinglegacysystems,puttingcontrolsaroundtheboundary,andblockingaccessunlessarequestforaccesspassesallchecks.Similarly,auserwillnotbeabletoexitthelegacy
environmentwithoutpassingcontext-basedzerotrustchecks.
8|ZeroTrust:Fromaspirationtorapidimplementation
ZeroTrust:Fromaspirationtorapidimplementation|9
Zerotrustforaglobalpharmagroup
Alargepharmaceuticalgroupwithmorethan150locationsgloballyandover20,000usersbrought
Capgeminiintodeliverzerotrustaspartofalargerinfrastructurere-design.
Theinfrastructurewascomplexduetomultiple
systemarchitecturesafteraseriesofmergersandacquisitions.Itwasalsoexpensivetomaintain
withnumerousgatewaydevices,softwareagents,identitysourcesandsecuritypolicies.
Thegoalsfortheprogramwere:
?Improvetheuserexperiencewithcorporate
applicationsandserviceaccessinahybrid
environment,whichwouldalsobringproductivitybenefits
?Reducethevisibleattacksurfaceofcriticalbusinessservicesandapplications
?Initiatea‘leastprivilege’policyforusers,meaninglimitinguseraccesstothespecificdata,resources,andapplicationsneededforatask
?Meetusers’expectationof“anytime,anywhere,anydevice”(ATAWAD).
Theclientsettwostrategicobjectives.Firstly,
toachieveareturnoninvestmentforcapital
expenditure(CAPEX)andoperationalexpenditure(OPEX)whilethezero-trustjourneywasunderway.Secondly,toenablethegrouptoprogressfuture
mergersandacquisitionsregardlessofidentitysourcesandnetworkconstraints.
Capgeminiexecutedacustomertransformation
programtoadaptamoderndigitallandscapetoonewheretheInternetbecamethecorporatenetwork.Thisincludedcreatingacorporatezerotrust
roadmapandidentifyingrelevantfutureusecasestodefinethearchitectureaccordingly.
Usinganend-to-endprocess,theprojectachievedsignificantuserexperienceenhancement.ThiswasachievedwithasinglezerotrustZscalerPrivate
Accesssoftwareagentandstreamlinedglobaltechnicalinfrastructureforinternalapplicationsaccess,simplifyingongoingmanagement.ThetransformationalsoledtoOPEXandCAPEX
optimizationviaadynamiccloud-basedsecurityservicesconsumptionmodel.
Capgemini’send-to-endmethodologyforzerotrustimplementation
Capgemini’sapproachtodeliveringzerotrustforclientsbeginswithanalysisofanorganization’s
culture,goals,andbusinessstrategy.Itisvitalthatsecurityarchitecturesandsolutionsalignwithandsupportthegreaterbusinessgoals.
Wereviewthecurrentsecuritycapabilitiesoftheorganizationwithrespecttozerotrust,in
alignmentwiththeindustrystandardmaturitymodeldevelopedbytheUSsecurityagencyCISA.
Wehelpourclientswithallelementsofzerotrust,fromgovernance,operatingmodels,andprinciples,througharchitectureanddesign,allthewaythroughtoimplementation(technologyandprocess)and
managedservicesonceinoperation.
Ourteamscaneitherworkwithyou,toenable
knowledgesharing;orforyou,totr
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