英語導(dǎo)游服務(wù)能力(現(xiàn)場問答題120道+)

英語加試問答題（共計(jì)120道）一、導(dǎo)游規(guī)范知識問答及參考答案（65問）

1．按業(yè)務(wù)范圍區(qū)分，導(dǎo)游人員可分為哪幾類？

分為四類，分別是：

(1)出境旅游領(lǐng)隊(duì)人員；

(2)全程陪同導(dǎo)游員：

(3)地方陪同導(dǎo)游員；

(4)旅游景區(qū)講解員Differentiatedbybusiness,whichkindofcategoriestourguidescanbedividedinto?Dividedintofourcategories,namely:(1)Tourleader.(2)Nationalguide.(3)Localguide.(4)Touristguide.

2．熟悉團(tuán)隊(duì)是導(dǎo)游人員帶團(tuán)的第一步，它主要包括哪幾方面的內(nèi)容?主要包括三方面內(nèi)容：

(1)熟悉團(tuán)員情況；

(2)熟悉團(tuán)隊(duì)特點(diǎn)；

(3)熟悉接待計(jì)劃和行程特點(diǎn)。Thefirststepofleadingagroupisbeingfamiliarwiththeteam,whataspectsofcontentitmostlyconsistsof?Mainlyincludesthreeaspects:(1)Beingfamiliarwithgroupmembers.(2)Beingfamiliarwithteamfeatures.(3)Beingfamiliarwithhostingplansandtripcharacteristics.

3．在旅游團(tuán)抵達(dá)的前一天，導(dǎo)游人員應(yīng)主要落實(shí)哪些接待事宜？

(1)與協(xié)作旅行社計(jì)調(diào)人員聯(lián)系；

(2)聯(lián)系旅游車輛，確定接站時間；

(3)核實(shí)團(tuán)隊(duì)住房及用餐預(yù)訂情況；

(4)掌握各種聯(lián)系電話。Whatshouldthetourguidedobeforethearrivingofthetouristgroup?(1)Confirmthevehiclethetouristgrouptookandtheaccuratearrivaltime:Askclearaccuratetimewiththeinformationofficeoftheairports,trainstationsquay（碼頭）beforesettingout.(2)Fixthetimeandplacewiththetourbusdriver:guaranteetoarrivehalfanhourinadvance;Tellthescheduleandarrangementoftimeandactivitytothedriverontheway;afterreachingthestationfixtheparkingplace.(3)Checktherightarrivingtimeofthetouristgrouponcemore:arriveattheairport,stationorquayaheadoftime.(4)Getintouchwiththeporter（行李員）:Notifytheplacethattheluggageissentto,andfixtheparkingplacewiththeluggagevan（行李車）driver.(5)Receivethetouristgroupwithsignsormeetingboardsatthestation:meetthetouristatastriking（突出的）positionatthestationexit,indicate（標(biāo)明）groupnameandnumber,leader’snameornationalguide’snameornameoftouristonthemeetingboard.

4．導(dǎo)游人員接站服務(wù)程序主要分為哪幾步個驟？

(1)提前半小時到達(dá)接站地點(diǎn)；

(2)手持接站牌迎候客人；

(3)核實(shí)團(tuán)隊(duì)；

(4)集合登車；

(5)清點(diǎn)行李和人數(shù)。Themainstationoftourguidesserviceprogram,whichseveralstepsaredividedinto?(1)Halfanhourearlytopickuppoints.(2)hand-heldstopsigntogreetguests.(3)Verifyteam.(4)Boardtogether.(5)Inventthebaggageandthenumber.

5．導(dǎo)游人員在團(tuán)隊(duì)用餐時應(yīng)及時巡視團(tuán)隊(duì)就餐情況，巡視的主要內(nèi)容有哪些？

(1)監(jiān)督餐廳提供的餐食是否符合約定標(biāo)準(zhǔn)；

(2)回答客人關(guān)于餐食方面的疑問；

(3)了解客人對菜肴是否滿意，以便以后有針對性地進(jìn)行調(diào)整。Tourguidesshouldbetimelyinspectingteamineatingmealsofthegroup.Whatarethemaincontentsofinspection?(1)Supervisethemealintherestaurantwhetherisinconformitywiththeagreedstandard.(2)Answerquestionsaboutthemeal.(3)Understandwhetherthecustomerssatisfiedwiththedishesforlatertargetedadjustments.

6．如果游客在自由活動中買到假冒偽劣商品，導(dǎo)游人員應(yīng)該如何處理？

(1)應(yīng)積極主動協(xié)助游客退貨并索賠，努力維護(hù)游客的合法權(quán)益；

(2)事后，將經(jīng)過向旅行社做匯報；

(3)后續(xù)行程中多向游客宣講自由活動時購物的注意事項(xiàng)，多做提醒工作。What

the

local

guide

should

pay

attention

to

when

go

shopping?

Model

:

(1)Abide

by

the

rules

of

the

travel

agency

rigorously(嚴(yán)格的).

(2)Know

the

tourists

well,

and

take

tide(趨勢)

at

the

flood

.

(3)Be

a

good

guide

while

shopping.

(4)Protect

the

tourists’

benefits

actively.

7．歡送詞的主要內(nèi)容包括哪幾點(diǎn)？

(1)回顧行程；

(2)表達(dá)惜別之情；

(3)感謝游客的配合，征求游客的意見和建議；

(4)就行程中服務(wù)不到位的地方向客人致歉，請予包涵和理解；

(5)表達(dá)祝愿，期盼重逢。Deliverafarewellspeech,includingthat:(1)Recallingtrips.(2)Expressthefeelingofreluctancetopart.(3)Thankstotouristcooperation,andseektheviewsandsuggestionsofvisitors.(4)Whereservicesarenotinplaceonthejourneyapologizedtotheguestsforyourindulgenceandunderstanding.(5)Expresswishes,hopeonceagain.OR:Deliverafarewellspeech:includingthatfeelsreluctanttopart.表示惜別.expressesgratitudetocooperation.感謝合作reviewstraveling.回顧旅程solicitsthesuggestion.征求意見looksforwardtomeeting.期盼相逢

8．旅游車行駛途中，地陪應(yīng)進(jìn)行途中導(dǎo)游服務(wù)，主要包含哪些環(huán)節(jié)？

(1)講解當(dāng)日活動安排；

(2)沿途風(fēng)情、風(fēng)光導(dǎo)游；

(3)互動，活躍氣氛；

(4)到達(dá)景區(qū)前介紹景區(qū)概況，激發(fā)游興。Whatshouldalocalguidedoonthewaytoacertainscenicarea?(1)Informthetouristsoftheitineraryofthedayagainincludingthetimeandplaceofmeals,reportthetimeofreachingthetoursite.Reportthenewsifnecessary.(2)Commentonthelocalcustomsandsceneryalongthewayandanswerquestions.(3)Givethegroupabriefintroductiontothetouristdestination,especiallythehistoricalvalueandfeature,rousingtheircuriosityofthetoursite.(4)Organizeentertainmentactivities,promotingfriendshipbetweenthelocalguideandthetourists.

9．地陪導(dǎo)游人員在景區(qū)內(nèi)的服務(wù)主要包含哪些環(huán)節(jié)？

(1)強(qiáng)調(diào)集合時間、地點(diǎn)，提醒游覽注意事項(xiàng)；

(2)購票入園；

(3)景區(qū)內(nèi)開展導(dǎo)游講解，并注意清點(diǎn)團(tuán)隊(duì)人數(shù)；

(4)處理突發(fā)事件；

(5)景區(qū)游覽時，地陪導(dǎo)游人員應(yīng)全程隨團(tuán)服務(wù)。Whichlinksaremainlyincludedwhenatourguideservicesinonescenicarea?(1)Emphasizethecollectiontimeandplace,toremindVisitingAttractions.(2)BuyticketstothePark.(3)Beginthescenicguide,andcountthenumberofteamscarefully.(4)Handleemergencies.(5)Whentouratthescenic,thelocalguideshouldaccompanywiththeteamforfull-missionservice.Whentoursarriveatattractions,whatshouldtourguidedo?1.Giveahighlygeneralizationforthesceniccontent.2.Notifynotesoftheattraction,residencetime,collectiontimeandplace,featureofthetouristbus.3.Explainthesightsindetailwithintheplannedtimeandcost.4.Afterthetour,giveasummary.5.Beforegetoffthebus,remindtouriststaketheirbelongings,nextdayforecast,activities,collectiontimeandplace.10.旅游團(tuán)完成游覽項(xiàng)目并結(jié)束當(dāng)?shù)匦谐毯?，地陪?yīng)提供送站服務(wù)，主要包括哪些環(huán)節(jié)？

(1)介紹海關(guān)、邊檢或運(yùn)輸部門相關(guān)規(guī)定；

(2)致歡送詞；

(3)提前到達(dá)機(jī)場、車站或碼頭；

(4)辦理交通票據(jù)，引領(lǐng)團(tuán)隊(duì)到安檢區(qū)或檢票口；

(5)處理善后事宜。Touraftercompletingtoursandputanendtooneofthelocaltour,thelocalguideshouldofferthedeliveryservice,includingwhichlinks?(1)Introducecustomsandborderprotection,ortherelevantprovisionsofthetransportsector.(2)Toafarewellspeech.(3)Arrivetotheairport,stationorwharfbeforehand.(4)Getthetraffictickets,leadingtheteamtoasecurityzoneorawicket.(5)Handletheaftermath.Whatshouldtheguidedowhileseeingoffthetourists?(1)Deliverafarewellspeech:includingthatfeelsreluctanttopart表示惜別,expressesgratitudetocooperation感謝合作,reviewstraveling回顧旅程,solicitsthesuggestion征求意見,looksforwardtomeeting期盼相逢.(2)Reachtheairportaheadoftime:internationalflightshouldbe2hoursinadvance,domesticflightshouldbe90minsinadvance,andtrainshouldbe60minsinadvance.(3)Gothroughleavingformalitiesincludingdeliveringtransporttickets,checkingtheluggage.Afterthegroupleaving,thelocalguidecanleave.辦理離站手續(xù)11．全陪導(dǎo)游人員在陪同團(tuán)隊(duì)過程中，應(yīng)做好哪些工作？

(1)與地接社和地陪的銜接工作；

(2)團(tuán)隊(duì)事務(wù)的參與工作；

(3)服務(wù)質(zhì)量監(jiān)督工作；

(4)途中問題協(xié)調(diào)工作；

(5)全程安全管理工作。Whatanationalguideshoulddowhenaccompanyingwiththeteam?(1)Theconnectionworkbetweenthetravelagencyandthelocalguide.(2)Involvedinteamaffairs.(3)Qualityofservicemonitoring.(4)Problemsonthewaycoordination.(5)Thesecuritymanagementduringthefulltour.12.“合理而可能”原則是導(dǎo)游人員處理游客個別要求的出發(fā)點(diǎn)，“合理”是指什么？

(1)游客的要求不違法，符合中國人的道德規(guī)范，符合導(dǎo)游人員的職業(yè)道德；

(2)游客的要求不違反旅游協(xié)議合同，不改變既定行程；

(3)雖然造成合同的部分更改或預(yù)訂的改變．但游客愿意支付相關(guān)費(fèi)用。"Reasonableandprobable"principleisastartingpointthatguidestodealwithvisitors’individualrequirements,whatthemeaningof"reasonable"?(1)Therequirementsofvisitorsarenotillegal,withChineseethics,compliancewithprofessionalethicsoftourguide.(2)Thetouristsdonotbreachofthetourismagreementcontract,anddoesnotchangetheestablishedtravel.(3)Althoughpartofthecontractchangesorthebookchanges.Butvisitorsarewillingtopaytherelatedcosts.13.游客提出想邀請其親友隨團(tuán)旅游，導(dǎo)游人員應(yīng)如何處理？

(1)看旅游車是否有空座；

(2)征得全陪或領(lǐng)隊(duì)以及其他游客的同意；

(3)核實(shí)親友的身份；

(4)請示旅行社批準(zhǔn)；

(5)收取相關(guān)費(fèi)用。Ifatourist’srelativewishestojointhetourgroup,whataretheproceduresaguidemustaccomplish?(1)Providethatthereareemptyseatsofthecoachorothervehiclesavailable.(2)Theguideshouldfirstgetallowancefromthetourleaderandgroupmembers.(3)Verifytheidentityofrelativesandfriends.(4)Uponapprovalofthetravelagency,theguideisexpectedtoaskthetouristtoregister.(5)Collecttheappropriatetravelexpenses,andprovidethenecessarydocumentation.14.發(fā)生漏接事故時，導(dǎo)游人員應(yīng)如何處理？

(1)首先應(yīng)如實(shí)地向游客說明原委；

(2)誠懇地賠禮道歉；

(3)積極主動開展工作，爭取用熱情周到的服務(wù)重新贏得游客的信任。Howatourguidetohandlewiththeaccidentthattheguideisnotpresentwhentouristsarrive?(1)First,giveanexplanationoftheeventtovisitors.(2)Sincerelyapologize.(3)Activelyworktowardsusingwarmandthoughtfulservicetowinthetrustofvisitors.15.旅游活動計(jì)劃和日程的變更主要表現(xiàn)為哪三種結(jié)果？

(1)延長在當(dāng)?shù)氐穆糜稳粘蹋?/p>

(2)縮短在當(dāng)?shù)氐挠斡[日程；

(3)被迫改變部分行程計(jì)劃。Whichthreemainchangesoftourismplanandschedulemainlyperform?(1)Extensionoflocaltravelschedule.(2)Areductioninlocaltourschedule.(3)Forcedtochangepartoftheitinerary.16.地陪在首站赴飯店途中的導(dǎo)游服務(wù)主要包含哪些環(huán)節(jié)？

(1)致歡迎詞；

(2)說明相關(guān)事項(xiàng)；

(3)介紹本地概況和沿途風(fēng)光；

(4)介紹飯店概況。Whichlinksareincludedwhenalocalguideservicestoagrouponthewaytothefirsthotel?(1)Giveawelcomespeech.(2)Describetherelevantmatters.(3)Introducelocalprofilesandthescenery.(4)Introducethehotelprofile.17.領(lǐng)隊(duì)服務(wù)中，海外緊急情況的預(yù)防和處理主要應(yīng)注意哪些細(xì)節(jié)？

(1)領(lǐng)隊(duì)人員應(yīng)牢固樹立安全意識；

(2)引導(dǎo)游客尊重當(dāng)?shù)鼐用窈兔袼祝?/p>

(3)時刻提醒游客防范旅游風(fēng)險；

(4)果斷處理各種突發(fā)情況，將游客的人身安全放在第一位。Atourleaderinservice,whatdetailsshouldpayattentiontoduetooverseasemergencypreventionandtreatment?(1)Thetourleadershouldfostersafetyawareness.(2)Guidingtouriststorespectthelocalpopulationandfolklore.(3)Remindingtouristsisagainsttravelrisks.(4)Dealingavarietyofemergencysituationsdecisively,andputtingthepersonalsafetyofvisitorsinthefirstplace.18.酒店火災(zāi)事故中，如果團(tuán)隊(duì)被大火和濃煙包圍，導(dǎo)游人員引導(dǎo)游客自救的方法有哪些？

(1)穩(wěn)定游客情緒，提醒游客不要乘坐電梯逃生；

(2)用毛巾捂住口鼻，身子盡量貼近地面，沿墻根匍匐爬行；

(3)如大火封閉房門，可用濕布塞住門縫，不斷往門上澆水降溫，等待救援；

(4)在窗口搖動色彩鮮艷的衣物，呼喚救援人員。(1)Theguideshouldreportthefireimmediatelytothepolice.(2)Theguideshouldinformthetouriststhatthereisafireandleadthemtoasafeplacethroughasafeemergencyexit.Whilefleetingthefire,touristsmustbewarnednottotaketheelevator.Touristsmaybecometrappedintheelevatorduetopowerfailurecausedbythefire.(3)Obeystaffmember’sunifiedcommand.Evacuatetouriststhroughtheextraexitrapidly.(4)Leadtouriststosavethemselves.Don'ttaketheelevator;usewetthingstocoveroneself,wavecolorfulthingstocallrescuepeople.(5)Helptodealwithrehabilitationworks.19.導(dǎo)游人員可以從哪幾個方面了解游客的心理？

(1)從國籍、職業(yè)、年齡、性別和社會地位了解游客心理；

(2)從旅游動機(jī)了解游客心理；

(3)從旅游活動不同階段游客的表現(xiàn)了解游客心理。Whichaspectscanatourguidereceivetounderstandthepsychologyoftourists?(1)Bynationality,occupation,age,sex,socialstatusandpsychologicaltogetunderstandingofvisitors.(2)Bymotivationtounderstandtourists’psychology.(3)Fromtheperformancesindifferentstagesoftouristactivitiestounderstandthepsychologyoftourists.20.團(tuán)隊(duì)中領(lǐng)隊(duì)、全陪、地陪和司機(jī)該如何友好合作，才能更好地完成接待任務(wù)？

(1)尊重并支持彼此的工作；

(2)生活上互相照顧；

(3)出現(xiàn)問題時，以合同為依據(jù)，據(jù)理分析，避免正面沖突。Howateamleader,anationalguide,aguideandadrivertocooperatefriendlytobetterreception?(1)Respectandsupportforeachother'swork.(2)Takecareofeachotherinlife.(3)Ifaproblemoccurs,accordingtothecontract,argueanalysis,toavoidconfrontation.21.在旅游過程中，游客利益受損，會向?qū)в稳藛T現(xiàn)場投訴，導(dǎo)游人員應(yīng)如何處理？

(1)認(rèn)真傾聽，做好記錄；

(2)誠懇道歉，及時彌補(bǔ)；

(3)勇于檢討，把握尺度；

(4)不計(jì)前嫌，更好服務(wù)。Inthecourseoftravel,howatourguidetodowhentouristscomplaintothetourguideinthespotbecauseoftheirdamagedinterests?(1)Listeningtothemcarefullyandrecord,(2)Sincerelyapologyandmakeup.(3)Couragetoreviewandgraspthescale(4)Toforgive,andofferbetterservice.22.特殊旅游團(tuán)隊(duì)主要包括哪些類型？

(1)政務(wù)型團(tuán)隊(duì)；

(2)宗教型團(tuán)隊(duì)；

(3)青少年團(tuán)隊(duì)；

(4)銀發(fā)團(tuán)隊(duì)；

(5)特殊人群團(tuán)隊(duì)；

(6)其他成員特殊、旅游目的特殊的團(tuán)隊(duì)。Whattypesarespecialpackagetoursincluding?(1)Thetypeofgovernmentalteam.(2)Thereligion-orientedteam.(3)Theyouthteams.(4)Theseniorteam.(5)Aspecialgroupteam.(6)Otherspecialteamswithspecialtourismpurposes.23.作為政務(wù)型團(tuán)隊(duì)的導(dǎo)游人員，應(yīng)在哪些方面多加留意？

(1)重視禮貌禮節(jié)，認(rèn)可團(tuán)員的社會身份；

(2)注意自己的身份；

(3)突出團(tuán)隊(duì)的主要領(lǐng)導(dǎo)；

(4)除非合同明確規(guī)定，不得安排定點(diǎn)購物。Asatourguideoftheadministrativeteam,whatshouldhepaymoreattentionto?(1)Thepolitenessrituals,socialidentityofanauthorizedmember.(2)Notifyinghisidentity.(3)Showingthemainleadershipoftheteam.(4)Unlessexpresslyprovidedinthecontract,notpermittingarrangesdesignatedshopping.24.導(dǎo)游人員在青少年旅游團(tuán)隊(duì)接待中應(yīng)把握哪些服務(wù)要點(diǎn)？

(1)行程要適合孩子的特點(diǎn)；

(2)每天的行程不宜過于緊密；

(3)要了解青少年關(guān)心的知識領(lǐng)域，把握青少年心理特點(diǎn)，講解生動靈活；

(4)要注重安全防范。Whatservicespointsshouldatourguidetakeintheyouthtravelteams?(1)Theitinerarybeingsuitforcharacteristicsofchildren.(2)Thescheduleshouldnotbetooclose.(3)Understandingtheknowledgeareasthatyoungpeopleareinterested,andgraspingthepsychologicalcharacteristicsofyoungpeople,togiveinteractiveexplaining.(4)Payingattentiontothesafetyprecautions.25．導(dǎo)游人員可以從哪幾個方面做好銀發(fā)旅游團(tuán)隊(duì)的服務(wù)工作？

(1)服務(wù)中的耐心和細(xì)心；

(2)加強(qiáng)講解、住宿、餐飲等服務(wù)的針對性，多提醒注意事項(xiàng)；

(3)行程節(jié)奏舒緩；

(4)不折不扣落實(shí)相關(guān)優(yōu)惠政策。TourguidesfromwhichsilverGroupserviceswork?(1)Thepatienceandcareintheservice.(2)Explain,accommodation,cateringandotherservicestargetingmanyremindernotes.(3)Thestrokerhythm.(4)Implementrelevantpreferentialpoliciestotheletter.Howshouldtourguideservicesforoldertourists?1.Explainpatiently.2.SlowtravelspeedSlowdownonToursprocess,themealandcollectiontime.Appropriateextendtime.3.AccidentsPreventionSelectsuitableattractionsfortheelderly.4.Concernabouttheelderly’shealth.5.Attentiontodetails.Donotarrangetoomanyeveningactivities.Remindtheelderlytoprotecttheirmoneyanddocuments.Appropriatelyincreasethetimeofgototoilets26．散客旅游團(tuán)隊(duì)有哪些特點(diǎn)？

(1)服務(wù)承諾的差異；

(2)參團(tuán)價格的差異；

(3)成員社會地位的差異；

(4)客人期望值的差異。Whatthecharacteristicstheyareforindependenttourgroup?(1)Thedifferencesofservicepermission.(2)Thedifferencesofferedprice.(3)Thedifferencesinsocialstatusofallthemembers.(4)Thedifferencesofguests’expectations.Comparedwiththepackagetour,therearefivekeydifferences(1)Lessamountofsales.(2)Moretimesofsales.(3)Shorterreservationperiod.(4)Morerequirements.27.面對紛繁復(fù)雜的散客旅游團(tuán)隊(duì)，導(dǎo)游人員應(yīng)堅(jiān)持哪些服務(wù)原則？

(1)精心化解矛盾的原則；

(2)服務(wù)主導(dǎo)的原則；

(3)服務(wù)多樣性原則；

(4)以建設(shè)團(tuán)隊(duì)文化為先導(dǎo)的原則。Facingthecomplexindependenttourgroups,whichserviceprinciplesatourguideshouldadhere?(1)Theprincipleofresolvingconflictselaborately.(2)Services-orientedprinciple.(3)Theprincipleofservicingdiversity.(4)Theleadingprincipleofbuildingteamcultures.Whataretheprinciplesfortheguidetocomplywithwhenservingthetourgroup?(1)Positivelystriveforcooperationofothers.(2)Respectauthorityandinterestofotherpeople.(3)Foundarelationofmutualfriendship.(4)Respecteachotherandsharetheduties.28.導(dǎo)游人員應(yīng)當(dāng)重視自身美學(xué)修養(yǎng)的培養(yǎng)，培養(yǎng)的途徑有哪些？

(1)積累美學(xué)知識，培養(yǎng)審美意識；

(2)提高文化素質(zhì)，培養(yǎng)審美能力；

(3)注重總結(jié)提煉，提高審美水平。Atourguideshouldpayattentiontotheircultivationofaestheticaccomplishment,whatarethewaysofthedevelopment?(1)Accumulatingknowledgeofaesthetics,andcultivatingconsciousnessofaesthetics.(2)Improvingculturalqualityandcultivatingaestheticjudgment.(3)Focusingonthesummaryextraction,andimprovingaestheticlevel.29.帶團(tuán)過程中，游客可能提出一些不可能滿足的要求，導(dǎo)游人員常用的拒絕藝術(shù)有哪些？

(1)微笑不語法；

(2)先是后非法；

(3)順?biāo)浦鄯ǎ?/p>

(4)避實(shí)就虛法。Inthepossessionofthegrouptour,visitorsmaymakesomerequirementswhichareimpossibletomeet,whatartsarefortourguidestodeny?(1)Smilinginsteadofspeaking.(2)Denyingafterthecertain.(3)Makelaw. (4)Thedeficiencybyavoidingtheexcess.30．導(dǎo)游人員常用資料的搜集方式有哪些？

(1)查閱文獻(xiàn)資料；

(2)優(yōu)秀導(dǎo)游的言傳身教；

(3)培訓(xùn)與強(qiáng)化訓(xùn)練；

(4)處處留心皆學(xué)問；

(5)加強(qiáng)實(shí)踐與總結(jié)。Whichcollectionmethodsarethere,bywhichtourguidesareusedtocollectmaterials?(1)Consultingtheliteraturematerial.(2)Deedsofoutstandingtourguides.(3)Trainingandintensivetraining.(4)Alwayspayingattentiontoknowledge.(5)Strengtheningpracticeandsummary.31.導(dǎo)游人員確定景區(qū)的講解主題，應(yīng)該綜合考慮哪三個因素？

(1)景區(qū)自身的特色；

(2)講解對象的特征；

(3)自己知識結(jié)構(gòu)的儲備。Whatthreefactorsshouldbeconsideredwhentourguidesdeterminetheexplainingtopicofascenicarea?(1)Thecharacteristicsofscenicareasthemselves.(2)Thecharacteristicsoftheexplainingobject.(3)Knowledgereservestheirown.32.導(dǎo)游講解是一門說話的藝術(shù)，實(shí)施中必須遵循哪些原則？

(1)講解內(nèi)容的正確、規(guī)范；

(2)語言表達(dá)的清楚；

(3)講解效果的生動；(4)講解方式的靈活。Thefourprinciplesofguidinglanguagereferthat:(1)Correctness,asabasicprincipleitrefertospeakinginstandardlanguage;(2)Tobeclearembodythattheguidinglanguageshouldbescientific;(3)Tobevividreflectsthattheguidinglanguageisartisticandinteresting;(4)Tobeadaptabilityitmeansthatusinglanguageshoulddependonspecificoccasion.33.導(dǎo)游語言的規(guī)范性是導(dǎo)游人員在講解時必須遵守的基本原則，它主要指什么？

(1)要對講解的內(nèi)容進(jìn)行仔細(xì)校對；

(2)要選擇恰如其分的詞匯進(jìn)行描述；(3)要對講解中邏輯線索準(zhǔn)確把握。Thestandardsoftourguidelanguagearebasicprinciplesthattourguidesmustrespectintheexplanationofatour,whatdotheymainlyreferto?(1)Toproofreadtheexplainingcontentcarefully.(2)Toselecttheappropriatewordstodescribe.(3)Tograspthelogicalcluescorrectlyintheexplainingcontent.34.導(dǎo)游講解要做到形象、生動，為游客所接受，應(yīng)注意哪幾點(diǎn)？

(1)表情生動，善于模仿；

(2)善敘事，語言生動，為游客所喜聞樂見；

(3)適度夸大；

(4)善于使用生動幽默的段子。Whichpointsshouldatourguidenoteinordertoletthetourguidespeechbeimage,vivid,acceptabletothetourists?(1)Wearingavividlook,andbeinggoodatimitation.(2)Beinggoodatnarratingwithvividlanguage,tobepopularfortourists.(3)Moderateexaggeration.(4)Beinggoodatusingvividandhumorousjokes.35.導(dǎo)游人員講解中的手勢主要有哪三種？

(1)情感手勢；

(2)指示手勢；

(3)象形手勢。Whatarethethreemaintypesofgesturesduringthetourguidesexplaining?(1)Theemotionalgestures,(2)theindicategestures,(3)theresemblegestures.36.導(dǎo)游交際語言是導(dǎo)游人員與游客交往時的一種語言形式，它主要包括哪些形式？

(1)稱謂語言；

(2)道歉語言；

(3)答問語言；

(4)勸說語言；

(5)拒絕語言等。Communicativelanguageofatourguideisalanguageformwhentheguidecommunicateswithvisitors,whatkingofformsaretheyincluding?(1)Appellationlanguage.(2)Apologizinglanguage.(3)Questionsandanswerslanguage.(4)Persuasionlanguage.(5)Repulsionlanguage,etc.37.在導(dǎo)游工作中，道歉也是一門藝術(shù)，它主要包括哪幾種？

(1)微笑式道歉；

(2)迂回式道歉；

(3)自責(zé)式道歉等。Duringtheworkoftourguiding,apologizingisanart,whatdoesitmostlyconsistof?(1)Smile-apology.(2)Roundabout-apologize.(3)Guilty-apologizeandsoon.38．導(dǎo)游人員向游客道歉的“三原則”是什么？

(1)道歉必須是真誠的；

(2)道歉要及時；

(3)道歉要把握好分寸；(4)道歉應(yīng)有一定溝通效果。Whatthe"threeprinciples"iswhenatourguideapologizestovisitors?(1)Anapologymustbegenuine.(2)Toapologizeintime.(3)Tograspasenseofproprietywhenapologize.(4)Apologyshouldgetsomecommunicatingeffect.39.導(dǎo)游回答客人問題有哪幾種主要方法？

(1)是非分明式；

(2)以問為答式；

(3)曲迂回避式；

(4)誘導(dǎo)否定式。Whataremainmethodswhenatourguideanswersguests’questions?(1)Thestyleofsharpnessbetweenblackandwhite.(2)Thestyleofquestioninsteadofanswer.(3)Song-weavetoavoid.(4)Inducednegative.40．在導(dǎo)游過程中，導(dǎo)游人員常需要對游客進(jìn)行勸說，有哪幾種方式可以運(yùn)用？

(1)誘導(dǎo)式勸說；

(2)迂回式勸說；

(3)暗示式勸說等。Inthecourseoftheguidedtour,atourguideoftenneedpersuadevisitors,whatareseveralwaystousethere?(1)Inductionpersuasion.(2)Detourtopersuade.(3)Suggestingthatpersuading.41.導(dǎo)游人員在講解中，要善于運(yùn)用語言的停頓，主要的方式有哪些？

(1)語義停頓；

(2)暗示省略停頓；

(3)等待游客反應(yīng)的停頓；

(4)強(qiáng)調(diào)語氣停頓。Atourguideshouldbegoodatusinglanguagehaltwhenexplainsatourguidespeech,whatarethemainways?(1)Ameaningpause.(2)Apauseofomittingbyimplying.(3)Apauseofwaitingforthereactionofvisitors.(4)Ahaltoftheemphasis.42．問答法是導(dǎo)游講解中較常用的方法，主要應(yīng)用于哪些環(huán)境？

(1)導(dǎo)游人員需要提醒游客注意時；

(2)當(dāng)游客精神萎靡或注意力分散時；

(3)導(dǎo)游講解前后景點(diǎn)之間的銜接時；

(4)單一陳述法講解時間過長需要調(diào)整時。Questionsandanswersisacommonlyusedmethodinguidingtours,inwhichenvironmentaremainlyused?(1)Whenthetourguideneedtoremindvisitorstonotice.(2)Whenthetouristsmakethemapatheticordistraction.(3)Whenthelinkaroundtwoattractionsguided.(4)Whenadjustmentsareneededbecauseasinglestatementtakestoolongtoexplain.43.我們通常將導(dǎo)游服務(wù)的方式劃分為哪兩大類？

(1)第一種是圖文聲像導(dǎo)游；

(2)第二種是實(shí)地口語導(dǎo)游；

(3)實(shí)際操作中，圖文聲像導(dǎo)游為輔，實(shí)地口語導(dǎo)游為主，前者為后者服務(wù)。Whattwocategoriesofthewaysoftheguidingservicesareusuallydividedinto?(1)Thefirstisagraphicvideoguide.(2)Thesecondisthefieldspeakingtourguide.(3)Practically,graphicvideoguideisasasupplementbutspeakingtourguideisontheground,theformerservicesforthelatter.44.導(dǎo)游服務(wù)是針對旅游者提供的專項(xiàng)服務(wù)，具有哪些特征？

(1)服務(wù)性特征；

(2)經(jīng)濟(jì)性特征；

(3)文化性特征；

(4)涉外性特征。Guidingserviceisaspecialserviceaimedatprovidingforvisitors,whatarethefeatures?(1)Servicefeature.(2)Economicfeature.(3)Culturalcharacteristic.(4)Foreign-relatedfeature.45.導(dǎo)游服務(wù)的實(shí)施具有哪些特點(diǎn)？

(1)工作獨(dú)立性強(qiáng)；

(2)需要很強(qiáng)的責(zé)任心；

(3)工作強(qiáng)度大，非常辛苦；

(4)腦力勞動與體力勞動高度結(jié)合。Whatkindofcharacteristicsaretheywhenimplementaguidingservice?(1)Theindependenceoftheworkisstrong.(2)Takingastrongsenseofresponsibility.(3)Theintensityofworkisverystrongsothathighlyhard.(4)Theheightcombinationofmentalandphysical.46.導(dǎo)游服務(wù)原則是導(dǎo)游人員從事導(dǎo)游工作的出發(fā)點(diǎn)，包含哪些原則？

(1)賓客至上、優(yōu)質(zhì)服務(wù)的原則；

(2)維護(hù)游客合法權(quán)益的原則；

(3)規(guī)范服務(wù)與個性化服務(wù)相結(jié)合的原則；

(4)平等服務(wù)的原則。Principlesofguidingservicearethestartpointwhenatourguidethrowsthemselvesintoaguidework,whatprinciplesare?(1)Theprincipleofguests’firstandqualityservice.(2)Theprincipleofmaintainingtourists’legalrightsandinterests.(3)Theprincipleofthecombinationbetweenstandardandpersonalizedservice.(4)Theprincipleofequalservice.47.導(dǎo)游人員的基本工作職責(zé)有哪些？

(1)安排、組織和陪同旅游者完成既定的旅游計(jì)劃；

(2)提供翻譯、講解、向?qū)Ш吐猛旧罘?wù)；

(3)協(xié)調(diào)關(guān)系，處理問題；

(4)保護(hù)游客的人身和財產(chǎn)安全；回答問詢，反饋信息。Whatarethebasicjobdutiesforatourguide?(1)Arranging,organizingandaccompanyingtouriststocompletetourismprojectsestablished.(2)Providingtranslation,explanation,guidingandtravelservices.(3)Coordinatingtherelationshipsandtodealwithproblems.(4)Protectingthepersonalsafetyoftouristsandthesecurityoftheirproperty.(5)Answeringquestions,andarrangemeetingsforon-tourfeedback.OR：(1)Arrangetheitinerary（路線）ofvisitsandsightseeingaccordingtothecontract（合同）signedbetweenthetravelagencyandthetourists.(2)GuidethetouriststoandaroundthesitesandintroducethemChinesecultureandthelocaltourismresources.(3)Arrangeformeals,accommodation,transportation,shoppingandentertainment,andensurethepersonalsafetyoftouristsandthesecurityoftheirproperty.(4)Answertourists’questionspatientlyandhelpthemsolvetheirproblemsduringthejourney.(5)Reporttourists'opinionsandsuggestionstothetravelagencyand,ifnecessary,helptoarrangemeetingsforon-tourfeedback.48.地陪人員的職責(zé)有哪些？

(1)安排旅游活動日程；

(2)做好接待工作；

(3)提供導(dǎo)游、講解服務(wù)；

(4)維護(hù)安全；

(5)處理問題。Whataretheresponsibilitiesofalocalguide?(1)Toarrangetravelitinerary.(2)Tofinishreceptionworkwell.(3)Toprovideatourguideandguidingservices.(4)Tomaintainthesecurity.(5)Todealwiththeproblem.49.作為一名優(yōu)秀的導(dǎo)游人員應(yīng)當(dāng)具有哪些高尚品德？

(1)熱愛祖國；

(2)愛崗敬業(yè)；

(3)遵紀(jì)守法；

(4)情操高尚。Whatcharactersshouldhaveasagoodtourguide?(1)Haveardentloveforthemotherland.(2)Cherishpostsanddevotewholeheartedlytowork.(3)Observedisciplinesandobeylaws.(4)Noble.50．導(dǎo)游人員應(yīng)該具備淵博的知識，這些知識主要包括哪些方面？

(1)政治、經(jīng)濟(jì)和社會知識；

(2)文化知識；

(3)心理學(xué)和美學(xué)知識；

(4)旅游常識。Tourguidesshouldhaveprofoundknowledge,whichmainlyconsistsof?(1)Political,economicandsocialknowledge.(2)Culturalknowledge.(3)Psychologicalandaestheticknowledge.(4)Traveltips.51.導(dǎo)游人員應(yīng)當(dāng)具有較強(qiáng)的工作能力，主要包括哪些方面？

(1)組織協(xié)調(diào)能力；

(2)獨(dú)立應(yīng)變能力；

(3)語言講解能力。Tourguidesshouldhavestrongabilitiestowork,includingwhat?(1)Anabilityoforganizationandcoordination.(2)Acapabilityofindependentemergency.(3)Anabilitytoexplainlanguage.52.導(dǎo)游員的講解如何能做到吸引游客？

(1)有效地傳達(dá)信息；

(2)內(nèi)容與形式統(tǒng)一；

(3)抓住游客的興趣點(diǎn)；

(4)精彩的語言和靈活的講解方式。Howaguide’sexplanationtoattracttourists?(1)Effectivelyconveyinformation.(2)Aunificationofthecontentandform.(3)Grabtourists’interestpoints.(4)Howwonderfulandflexiblelanguage.53.歡迎詞的形式主要有哪些？

(1)規(guī)范式；

(2)聊天式；

(3)調(diào)侃式；

(4)抒情式；

(5)安慰式。Whatwelcomespeechformsmainlyare?(1)Specificationtype.(2)Chatform.(3)Ridiculeform.(4)Lyricform.(5)Comfortform.54.途中導(dǎo)游的特點(diǎn)有哪些？

(1)導(dǎo)游講解容量大；

(2)導(dǎo)游講解內(nèi)容雜；

(3)導(dǎo)游講解方法活。Whatfeaturesarethereduringanonthewayguide?(1)Guidedtouroflargecapacity.(2)Guidedtourofimpuritycontent.(3)Flexibleguidedtours.55.途中導(dǎo)游有哪些常用的方法？

(1)專題講解與一般講解相結(jié)合；

(2)按序講解與即興講解相結(jié)合；

(3)主動講解與回答提問相結(jié)合。Whatarethecommonlyusedmethodsforguidesontheway?(1)Byacombinationofthematicexplainedandexplained.(2)Byacombinationofsequentialexplainedandimprovisationexplain.(3)Byacombinationofinitiativeexplainandansweryourquestions.56.導(dǎo)游人員在進(jìn)行自然景觀講解時，應(yīng)該如何向游客傳達(dá)美的信息？

(1)準(zhǔn)確抓住形式美；

(2)有效突出文化美；

(3)著力深化象征美。Howtoconveythebeautyofinformationtovisitorswhenatourguideexplainsanaturallandscape?(1)Accurateformbeauty.(2)Highlighttheculturebeauty.(3)Deepensymbolismbeauty.57.導(dǎo)游人員在對水景的講解中，除了從直觀的形態(tài)進(jìn)行賞析外，還需講解水景的哪些文化特質(zhì)？

(1)水蘊(yùn)含的力量；

(2)水包含的溫柔；

(3)水體現(xiàn)的純潔；

(4)水孕育的無私。Tourguidesinexplainingtothewaterscenic,apartfromappreciationofintuitiveformsoutside,whichculturalcharacteristicsofthewaterstillneedtoexplain?(1)Thepowerofwater.(2)Thegentleofwatercontains.(3)Thepurityofwaterreflects.(4)Theunselfishnessofwaterbreeds.58.在講解中，導(dǎo)游人員要注意突出花木草樹的哪些特色，以給游客美的享受？

(1)突出形態(tài)；

(2)突出色彩；

(3)突出香味；

(4)突出用途；

(5)突出寓意。Togivevisitorsaestheticpleasure,whichfeaturesofflowersandgrasstreeneedtobenotedduringatourguideexplaining?(1)Highlighttheform.(2)Highlightthecolor.(3)Highlighttheflavor.(4)Giveprominencetouse.(5)Giveprominencetomoral.

59．導(dǎo)游人員要把古建筑景觀講解好，除了掌握必要的古建筑知識外，還要突出哪些重點(diǎn)？

(1)突出古建筑的功能性；

(2)突出古建筑的風(fēng)格特色；

(3)突出古建筑的結(jié)構(gòu)原理；

(4)突出古建筑的精工技巧。Ifaguidewantstoexplainancientarchitecturallandscapeproperly,inadditiontothenecessaryconstructionofknowledge,whatelsehighlightingshouldhefocuson?(1)Highlightthefunctionalityoftheoldbuilding.(2)Highlightthestyleofancientbuildings.(3)Highlightthestructuralprincipleofancientarchitecture.(4)Highlighttheancientarchitecturalprecisionskills.60.導(dǎo)游人員在進(jìn)行佛教建筑講解時，要從哪幾個方面入手？

(1)講清佛教建筑的基本格局；

(2)講清佛教建筑的藝術(shù)與工巧特征；

(3)講清佛教建筑的思想內(nèi)涵。WhichaspectsatourguideshallproceedfromwhenexplainsBuddhistarchitecture?(1)ExplainthebasicstructureofBuddhistarchitecture.(2)Clarifyingthecharacterist