英語導(dǎo)游服務(wù)能力(現(xiàn)場200問+)

一、導(dǎo)游規(guī)范知識(shí)問答及參考答案（65問）(1)(2)(3)地方陪同導(dǎo)游員；(4)旅游景區(qū)Differentiatedbybusiness,whichkindofcategoriestourguidescanbedividedinto?Dividedintofourcategories,namely:NationalLocal(1)熟悉團(tuán)員情況；(2)熟悉團(tuán)隊(duì)特點(diǎn)；(3)Thefirststepofleadingagroupisbeingfamiliarwiththeteam,whataspectsofcontentitmostlyconsistsof?MainlyincludesthreeBeingfamiliarwithgroupBeingfamiliarwithteamBeingfamiliarwithhostingplansandtrip WhatshouldthetourguidedobeforethearrivingofthetouristConfirmthevehiclethetouristgrouptookandtheaccuratearrivaltime:Askclearaccuratetimewiththeinformationofficeoftheairportstrainstationsquay（碼頭）beforesettingout.Fixthetimeandplacewiththetourbusdriver:guaranteetoarrivehalfanhourinadvance;Tellthescheduleandarrangementoftimeandactivitytothedriverontheway;afterreachingthestationfixtheparkingplace.Checktherightarrivingtimeofthetouristgrouponcemore:arriveattheairport,stationorquayaheadoftime.porterandfixtheparkingplacewiththeluggagevan（行李車）Receivethetouristgroupwithsignsormeetingboardsatthestation:meetthetouristatastriking（突出的）positionatthestationexit,indicate（標(biāo)明）groupnameandnumberleader’snameornationalguide’snameornameoftouristonthemeetingboard.(1)提前半小時(shí)到達(dá)接站地點(diǎn) (2)手持接站牌迎候客人1/(3)核實(shí)團(tuán)隊(duì) (4)集合登車 (5)清點(diǎn)行李和人數(shù)The\hmain\hstation\hof\htourguides\hservice\hprogram,\hwhich\hseveral\hsteps\haredivided\h\h(\h1\h)\hHalfan\hhour\hearly\hto\hpickup\hpoints.\h(\h2\h)\hhand-held\hstopsigntogreet\hguests\h.\h(\h3\h)Verify\hteam\h.\h(\h4\h)Board\h\h(\h5\h)Inventthe\hbaggage\handthe\h\h(1)監(jiān)督餐廳提供的餐食是否符合約定標(biāo)準(zhǔn)；(2)回答客人關(guān)于餐食方面的疑問；Tourguidesshouldbetimelyinspectingteamineatingmealsofthegroup.Whatarethemaincontentsofinspection?SupervisethemealintherestaurantwhetherisinconformitywiththeagreedAnswerquestionsabouttheUnderstandwhetherthecustomerssatisfiedwiththedishesforlatertargetedWhatthelocalguideshouldpayattentiontowhengoshopping?ModelAbidebytherulesofthetravelagencyrigorously(嚴(yán)格的Knowthetouristswell,andtaketide(趨勢atthefloodBeagoodguidewhileProtectthetouristsbenefitsactively.Deliverafarewellspeech,includingRecallingExpressthefeelingofreluctancetoThankstotouristcooperation,andseektheviewsandsuggestionsofWhereservicesarenotinplaceonthejourneyapologizedtotheguestsforyourindulgenceandunderstanding.Expresswishes,hopeonceDeliverafarewellspeechincludingthatfeelsreluctanttopart.表示惜別.expressesgratitudetocooperation.感謝合作2/reviewstraveling.回顧旅程solicitsthesuggestion.征求意見looksforwardtomeeting.(1)講解當(dāng)日活動(dòng)安排 (2)沿途風(fēng)情、風(fēng)光導(dǎo)游 Whatshouldalocalguidedoonthewaytoacertainscenicarea?Informthetouristsoftheitineraryofthedayagainincludingthetimeandplaceofmeals,reportthetimeofreachingthetoursite.Reportthenewsifnecessary.CommentonthelocalcustomsandsceneryalongthewayandanswerGivethegroupabriefintroductiontothetouristdestination,especiallythehistoricalvalueandfeature,rousingtheircuriosityofthetoursite.Organizeentertainmentactivities,promotingfriendshipbetweenthelocalguideandthetourists.強(qiáng)調(diào)集合時(shí)間、地點(diǎn)，提醒游覽注意事項(xiàng) (3)景區(qū)內(nèi)開展導(dǎo)游講解，并注意清點(diǎn)團(tuán)隊(duì)人數(shù)；(4)處理突發(fā)事件；WhichlinksaremainlyincludedwhenatourguideservicesinonescenicEmphasizethecollectiontimeandplace,toremindVisitingBuyticketstotheBeginthescenicguide,andcountthenumberofteamsHandleWhentouratthescenic,thelocalguideshouldaccompanywiththeteamforfull-missionservice.Whentoursarriveatattractions,whatshouldtourguideGiveahighlygeneralizationforthescenicNotifynotesoftheattraction,residencetime,collectiontimeandplace,featureofthetouristbus.ExplainthesightsindetailwithintheplannedtimeandAfterthetour,giveaBeforegetoffthebus,remindtouriststaketheirbelongings,nextdayforecast,activities,collectiontimeandplace.(1)介紹海關(guān)、邊檢或運(yùn)輸部門相關(guān)規(guī)定；(2) (5)Touraftercompletingtoursandputanendtooneofthelocaltour,thelocalguideshouldofferthedeliveryservice,includingwhichlinks?Introducecustomsandborderprotection,ortherelevantprovisionsofthetransportsector.Toafarewell3/Arrivetotheairport,stationorwharfGetthetraffictickets,leadingtheteamtoasecurityzoneoraHandletheWhatshouldtheguidedowhileseeingofftheDeliverafarewellspeech:includingthatfeelsreluctanttopart表示惜別,expressesgratitudetocooperation感謝合作reviewstraveling回顧旅程solicitsthesuggestion征求意見,looksforwardtomeeting期盼相逢.Reachtheairportaheadoftime:internationalflightshouldbe2hoursinadvance,domesticflightshouldbe90minsinadvance,andtrainshouldbe60minsinGothroughleavingformalitiesincludingdeliveringtransporttickets,checkingtheluggage.Afterthegroupleaving,thelocalguidecanleave.辦理離站手續(xù) WhatanationalguideshoulddowhenaccompanyingwiththeTheconnectionworkbetweenthetravelagencyandthelocalInvolvedinteamQualityofserviceProblemsonthewayThesecuritymanagementduringthefull"Reasonableandprobable"principleisastartingpointthatguidestodealwithvisitors’individualrequirements,whatthemeaningof"reasonable"?Therequirementsofvisitorsarenotillegal,withChineseethics,compliancewithprofessionalethicsoftourguide.Thetouristsdonotbreachofthetourismagreementcontract,anddoesnotchangetheestablishedtravel.Althoughpartofthecontractchangesorthebookchanges.Butvisitorsarewillingtopaytherelatedcosts. Ifatourist’srelativewishestojointhetourgroup,whataretheproceduresaguidemustaccomplish?ProvidethatthereareemptyseatsofthecoachorothervehiclesTheguideshouldfirstgetallowancefromthetourleaderandgroupVerifytheidentityofrelativesandUponapprovalofthetravelagency,theguideisexpectedtoaskthetourist4/ (1)首先應(yīng)如實(shí)地向游客說明原委 (2)誠懇地賠禮道歉(3)Howatourguidetohandlewiththeaccidentthattheguideisnotpresentwhentouristsarrive?(1)First,giveanexplanationoftheeventtovisitors.SincerelyActivelyworktowardsusingwarmandthoughtfulservicetowinthetrustof WhichthreemainchangesoftourismplanandschedulemainlyExtensionoflocaltravelAreductioninlocaltourForcedtochangepartofthe(1)致歡迎詞；(2)說明相關(guān)事項(xiàng)；(3)介紹本地概況和沿途風(fēng)光；(4)介紹飯店Whichlinksareincludedwhenalocalguideservicestoagrouponthewaytothefirsthotel?GiveawelcomeDescribetherelevantIntroducelocalprofilesandtheIntroducethehotel (4)Atourleaderinservice,whatdetailsshouldpayattentiontoduetooverseasemergencypreventionandtreatment?(1)Thetourleadershouldfostersafety(2)Guidingtouriststorespectthelocalpopulationandfolklore.(3)Remindingtouristsisagainsttravelrisks.(4)Dealingavarietyofemergencysituationsdecisively,andputtingthepersonalsafetyofvisitorsinthefirstplace.5/TheguideshouldreportthefireimmediatelytotheTheguideshouldinformthetouriststhatthereisafireandleadthemtoasafeplacethroughasafeemergencyexit.Whilefleetingthefire,touristsmustbewarnednottotaketheelevator.Touristsmaybecometrappedintheelevatorduetopowerfailurecausedbythefire.Obeystaffmember’sunifiedcommand.EvacuatetouriststhroughtheextraexitLeadtouriststosavethemselves.Don'ttaketheelevator;usewetthingstocoveroneself,wavecolorfulthingstocallrescuepeople.Helptodealwithrehabilitation(3)WhichaspectscanatourguidereceivetounderstandthepsychologyofBynationality,occupation,age,sex,socialstatusandpsychologicaltogetunderstandingofvisitors.Bymotivationtounderstandtourists’Fromtheperformancesindifferentstagesoftouristactivitiestounderstandthepsychologyoftourists. Howateamleader,anationalguide,aguideandadrivertocooperatefriendlytobetterreception?Respectandsupportforeachother'sTakecareofeachotherinIfaproblemoccurs,accordingtothecontract,argueanalysis,toavoid (3)勇于檢討，把握尺度 (4)不計(jì)前嫌，更好服務(wù)Inthecourseoftravel,howatourguidetodowhentouristscomplaintothetourguideinthespotbecauseoftheirdamagedinterests?ListeningtothemcarefullyandSincerelyapologyandmakeCouragetoreviewandgrasptheToforgive,andofferbetter(1)政務(wù)型團(tuán)隊(duì)；(2)宗教型團(tuán)隊(duì)；(3)青少年團(tuán)隊(duì)；(4)(5)(6)其他成員特殊、旅游目的特殊的團(tuán)隊(duì)。Whattypesarespecialpackagetoursincluding?Thetypeofgovernmental6/Thereligion-orientedTheyouthTheseniorAspecialgroupOtherspecialteamswithspecialtourism(1)重視禮貌禮節(jié)，認(rèn)可團(tuán)員的社會(huì)身份；(2) Asatourguideoftheadministrativeteam,whatshouldhepaymoreattentionto?Thepolitenessrituals,socialidentityofanauthorizedNotifyinghisShowingthemainleadershipoftheUnlessexpresslyprovidedinthecontract,notpermittingarrangesdesignated(1)行程要適合孩子的特點(diǎn) (2)每天的行程不宜過于緊密WhatservicespointsshouldatourguidetakeintheyouthtravelTheitinerarybeingsuitforcharacteristicsofThescheduleshouldnotbetooUnderstandingtheknowledgeareasthatyoungpeopleareinterested,andgraspingthepsychologicalcharacteristicsofyoungpeople,togiveinteractivePayingattentiontothesafety(1)(4)TourguidesfromwhichsilverGroupservicesThepatienceandcareintheExplain,accommodation,cateringandotherservicestargetingmanyreminderThestrokeImplementrelevantpreferentialpoliciestotheHowshouldtourguideservicesforolderExplainSlowtravelspeedSlowdownonToursprocess,themealandcollectiontime.Appropriateextendtime.AccidentsPreventionSelectsuitableattractionsfortheConcernabouttheelderly’sAttentiontodetails.Donotarrangetoomanyeveningactivities.Remindtheelderlytoprotecttheirmoneyanddocuments.Appropriatelyincreasethetimeofgo7/to(1)服務(wù)承諾的差異 WhatthecharacteristicstheyareforindependenttourThedifferencesofserviceThedifferencesofferedThedifferencesinsocialstatusofalltheThedifferencesofguests’Comparedwiththepackagetour,therearefivekeyLessamountofMoretimesofShorterreservationMore(1)精心化解矛盾的原則 (2)服務(wù)主導(dǎo)的原則(3)服務(wù)多樣性原則 Facingthecomplexindependenttourgroups,whichserviceprinciplesatourguideshouldadhere?TheprincipleofresolvingconflictsServices-orientedTheprincipleofservicingTheleadingprincipleofbuildingteamWhataretheprinciplesfortheguidetocomplywithwhenservingthetourPositivelystriveforcooperationofRespectauthorityandinterestofotherFoundarelationofmutualRespecteachotherandsharethe Atourguideshouldpayattentiontotheircultivationofaestheticaccomplishment,whatarethewaysofthedevelopment?Accumulatingknowledgeofaesthetics,andcultivatingconsciousnessofImprovingculturalqualityandcultivatingaestheticFocusingonthesummaryextraction,andimprovingaesthetic(1)微笑不語法 (2)先是后非法 (4)避實(shí)就虛法Inthepossessionofthegrouptour,visitorsmaymakesomerequirementswhichareimpossibletomeet,whatartsarefortourguidestodeny?Smilinginsteadof8/DenyingaftertheMakeThedeficiencybyavoidingthe Whichcollectionmethodsarethere,bywhichtourguidesareusedtocollectConsultingtheliteratureDeedsofoutstandingtourTrainingandintensiveAlwayspayingattentiontoStrengtheningpracticeand Whatthreefactorsshouldbeconsideredwhentourguidesdeterminetheexplainingtopicofascenicarea?ThecharacteristicsofscenicareasThecharacteristicsoftheexplainingKnowledgereservestheir ThefourprinciplesofguidinglanguagereferCorrectness,asabasicprincipleitrefertospeakinginstandardTobeclearembodythattheguidinglanguageshouldbeTobevividreflectsthattheguidinglanguageisartisticandTobeadaptabilityitmeansthatusinglanguageshoulddependonspecific導(dǎo)游語言的規(guī)范性是導(dǎo)游人員在講解時(shí)必須遵守的基本原則，它主要指什么？ Thestandardsoftourguidelanguagearebasicprinciplesthattourguidesmustrespectintheexplanationofatour,whatdotheymainlyreferto?ToproofreadtheexplainingcontentToselecttheappropriatewordstoTograspthelogicalcluescorrectlyintheexplaining表情生動(dòng)，善于模仿 (3)適度夸大 Whichpointsshouldatourguidenoteinordertoletthetourguidespeechbeimage,vivid,acceptabletothetourists?Wearingavividlook,andbeinggoodat9/Beinggoodatnarratingwithvividlanguage,tobepopularforBeinggoodatusingvividandhumorous(1)情感手勢 Whatarethethreemaintypesofgesturesduringthetourguides(1)Theemotionalgestures,(2)theindicategestures,(3)theresemble(1)稱謂語言；(2)道歉語言；(3)答問語言；(4)勸說語言；(5)拒絕語言等。Communicativelanguageofatourguideisalanguageformwhentheguidecommunicateswithvisitors,whatkingofformsaretheyincluding?AppellationApologizingQuestionsandanswersRepulsionlanguage,(1)微笑式道歉 Duringtheworkoftourguiding,apologizingisanart,whatdoesitmostlyconsistGuilty-apologizeandso(1)(2)(3)道歉要把握好分寸；(4)道歉應(yīng)有一Whatthe"threeprinciples"iswhenatourguideapologizestoAnapologymustbeToapologizeinTograspasenseofproprietywhenApologyshouldgetsomecommunicating Whataremainmethodswhenatourguideanswersguests’questions?ThestyleofsharpnessbetweenblackandThestyleofquestioninsteadofSong-weavetoInduced(1)誘導(dǎo)式勸說 Inthecourseoftheguidedtour,atourguideoftenneedpersuadevisitors,whatareseveralwaystousethere?InductionDetourto10/Suggestingthat(1)語義停頓；(2)暗示省略停頓；(3)等待游客反應(yīng)的停頓；(4)強(qiáng)調(diào)語氣停Atourguideshouldbegoodatusinglanguagehaltwhenexplainsatourguidespeech,whatarethemainways?AmeaningApauseofomittingbyApauseofwaitingforthereactionofAhaltofthe Questionsandanswersisacommonlyusedmethodinguidingtours,inwhichenvironmentaremainlyused?WhenthetourguideneedtoremindvisitorstoWhenthetouristsmakethemapatheticorWhenthelinkaroundtwoattractionsWhenadjustmentsareneededbecauseasinglestatementtakestoolongto(1)第一種是圖文聲像導(dǎo)游 (2)第二種是實(shí)地口語導(dǎo)游Whattwocategoriesofthewaysoftheguidingservicesareusuallydividedinto?ThefirstisagraphicvideoThesecondisthefieldspeakingtourPractically,graphicvideoguideisasasupplementbutspeakingtourguideisontheground,theformerservicesforthelatter. Guidingserviceisaspecialserviceaimedatprovidingforvisitors,whataretheServiceEconomicCultural(1)工作獨(dú)立性強(qiáng) (2)需要很強(qiáng)的責(zé)任心 Whatkindofcharacteristicsaretheywhenimplementaguidingservice?TheindependenceoftheworkisTakingastrongsenseofTheintensityofworkisverystrongsothathighly11/Theheightcombinationofmentaland (3)規(guī)范服務(wù)與個(gè)性化服務(wù)相結(jié)合的原則；(4)平等服務(wù)的原則。Principlesofguidingservicearethestartpointwhenatourguidethrowsthemselvesintoaguidework,whatprinciplesare?Theprincipleofguests’firstandqualityTheprincipleofmaintainingtourists’legalrightsandTheprincipleofthecombinationbetweenstandardandpersonalizedTheprincipleofequalWhatarethebasicjobdutiesforatourArranging,organizingandaccompanyingtouriststocompletetourismprojectsProvidingtranslation,explanation,guidingandtravelCoordinatingtherelationshipsandtodealwithProtectingthepersonalsafetyoftouristsandthesecurityoftheirAnsweringquestions,andarrangemeetingsforon-tourArrangetheitinerary（路線）ofvisitsandsightseeingaccordingtothe（合同）signedbetweenthetravelagencyandtheGuidethetouriststoandaroundthesitesandintroducethemChinesecultureandthelocaltourismresources.Arrangeformeals,accommodation,transportation,shoppingandentertainment,andensurethepersonalsafetyoftouristsandthesecurityoftheirproperty.Answertourists’questionspatientlyandhelpthemsolvetheirproblemsduringthejourney.Reporttourists'opinionsandsuggestionstothetravelagencyand,ifnecessary,helptoarrangemeetingsforon-tourfeedback.(1)安排旅游活動(dòng)日程 (4)維護(hù)安全 (5)處理問題WhataretheresponsibilitiesofalocalTofinishreceptionworkToprovideatourguideandguidingTomaintaintheTodealwiththe12/ Whatcharactersshouldhaveasagoodtourguide?HaveardentlovefortheCherishpostsanddevotewholeheartedlytoObservedisciplinesandobey Tourguidesshouldhaveprofoundknowledge,whichmainlyconsistsPolitical,economicandsocialCulturalPsychologicalandaesthetic Tourguidesshouldhavestrongabilitiestowork,includingwhat?AnabilityoforganizationandAcapabilityofindependentAnabilitytoexplain(1)有效地傳達(dá)信息 Howaguide’sexplanationtoattracttourists?AunificationofthecontentandGrabtourists’interestHowwonderfulandflexible Whatwelcomespeechformsmainlyare?SpecificationChatRidiculeLyricComfort Whatfeaturesarethereduringanonthewayguide?GuidedtouroflargeGuidedtourofimpurityFlexibleguided(1)專題講解與一般講解相結(jié)合 13/(3)WhatarethecommonlyusedmethodsforguidesontheByacombinationofthematicexplainedandByacombinationofsequentialexplainedandimprovisationByacombinationofinitiativeexplainandansweryour(1)準(zhǔn)確抓住形式美 Howtoconveythebeautyofinformationtovisitorswhenatourguideexplainsanaturallandscape?AccurateformHighlightthecultureDeepensymbolism(1)水蘊(yùn)含的力量；(2)水包含的溫柔；(3)水體現(xiàn)的純潔；(4)水孕育的無私。Tourguidesinexplainingtothewaterscenic,apartfromappreciationofintuitiveformsoutside,whichculturalcharacteristicsofthewaterstillneedtoexplain?ThepowerofThegentleofwaterThepurityofwaterTheunselfishnessofwater(1)突出形態(tài)；(2)突出色彩；(3)突出香味；(4)突出用途；(5)突出寓意。Togivevisitorsaestheticpleasure,whichfeaturesofflowersandgrasstreeneedtobenotedduringatourguideexplaining?HighlighttheHighlighttheHighlighttheGiveprominencetoGiveprominenceto (3)突出古建筑的結(jié)構(gòu)原理 Ifaguidewantstoexplainancientarchitecturallandscapeproperly,inadditiontothenecessaryconstructionofknowledge,whatelsehighlightingshouldhefocuson?HighlightthefunctionalityoftheoldHighlightthestyleofancientHighlightthestructuralprincipleofancientHighlighttheancientarchitecturalprecision WhichaspectsatourguideshallproceedfromwhenexplainsBuddhist14/ExplainthebasicstructureofBuddhistClarifyingthecharacteristicsofBuddhistartandExplaintheideologicalcontentofBuddhist. Whenatourguideexplainsthegrottoes,whichpointsshouldhetakes?ExpressionEngravingThedistributionofPriorityniches WhichresponsibilitiesshouldatourguidemakeduringacateringCoordinationSecurityExplainingthe(1)要有強(qiáng)壯的身體和必需的專業(yè)知識(shí)；(2)要做好充分的物質(zhì)準(zhǔn)備； WhatmattersshouldpayattentiontowhenatourguideleadanadventuretourTohaveastrongbodyandtherequiredTomakefullmaterialLifearrangementshouldbeToactdecisivelywhendealwithemergency(1)發(fā)放旅行證件和機(jī)票 (2)協(xié)助游客整理行李 Whichlinkstomainlyincludeduringtheoutbound-inboundservicesforatourleaderGiveoutthetraveldocumentsandairAssistthetouristsAssistthetouriststoLeadthevisitorsacceptfrontierchecksandsecuritychecksin(1)接團(tuán)、致歡迎詞 Whatlinksincludeduringascenictourserviceprocess?ReceivegroupandgiveawelcomeNotifymattersshouldbedrawledattentionCarryoutanareaexplanationandrelatedservices,todealwithSendfarewellspeechandrequire15/Howcanaguideavoidthe“incidentofthemissingtourguideuponthetourists’Afteracceptingtheassignment,aguideshouldcheckanddoublecheckthedate,timeandplaceofthetourists’arrival.Onthedayofarrival,theguideshouldconfirmtheinformationandinformthedriverofthetimeandlocationofthearrival.Ifnecessary,theguidecancontacttheorganizingtravelagency,theairportorrailwaystationtoconfirmtheexacttimeofthegroup’sarrival.TheguideshouldsetasideenoughtimetomakesurehearrivesaheadofWhatishesupposedtodoif“anincidentoftakingtouristsbymistake”Ifamistakeoccurswhentwogroupsatthereceptionbelongtothesametravelagency,afterthetravelagencyagreement,localguidesshouldnotexchangethegroupsanylonger,butthenationalguidesshouldexchangethegroups,andapologizetothetourists.Iftheguidemistakesthetourgroupofanothertravelagencyforhisgroup,hisshouldfirstreporttohisowntravelagencyandhanditovertotherighttravelagency.Meanwhileheshoulddoanapologytothetourists.10點(diǎn)去機(jī)場接團(tuán)，到達(dá)機(jī)場后得知團(tuán)隊(duì)航班晚點(diǎn)四個(gè)小時(shí)，Thelocalguidegoestotheairporttomeetmissionat10o'clockinthemorning,uponarrival,knowthattheteamflightwilldelayforfourhours,howthelocalguidetodealwith?Inquiretotheairportimmediatelytoenquirythetime,causesofflightdelays;verifythatguideshallberescheduledafterreception.Informthetravelagencytochangedining,hoteltime,andtellthebusdriverthetimeoftheflightarrivalinordertogetreadyforthepickupvehicleswork.Fortheflightdelay,activitiesmustbeadjustedintheafternoonandevening,16/dovetailwiththeoperatortocontroltheimplementationofHowalocalguidetoprevent“anincidentoftakingtouristsbymistake”Localguideshouldstrengthentheresponsibilityofwork,andreachesthestationtowaitforhalfanhourearly.Theguideshouldstandontheobviousspotsandraiseclubbannersandthestops,sothatthetour leaderortouristscometocontactconveniently.Theguideshouldtaketheinitiativefromthetourists'characteristics,clothing,travelagentsontheemblemtoanalysisandjudge,andaske.Thesolutionstosolvetheproblemincluding:checkthenameofthetourleader,nationalguideortourists,thegroupnumber,thenumberoftouristsandsoon.Duetoobjectivereasons,atourgroupwantstoleaveaplaceahead,howthetourguidetohandle?Trytoseizethetime,sightseeingarrangementswithinaplancompleted.Wheneverthereareproblems,thelocalguideshouldhavecontingentplansfocusonthelocalrepresentative,themostuniquetouristattractions.Reporttothetravelagencyandconnectwiththedriver,thencheckout,mealback,fordtorecallintime.Toinformoperatortonotifythenextstation,todevelopchangingreception1)由于某種原因或旅行社工作失誤造成旅行團(tuán)沒有按原定班次離開本站而導(dǎo)致暫時(shí)性的滯留叫誤機(jī)；Definition:“Anincidentofmissingtheairplane”meansthatthetourgroupdoesnottoarriveattheairportontimeandfailstocatchthereservedflight,thusdisruptingthetravelschedule.DealTheguideshouldfirstreporttheincidenttothetravelagency,andthentrytoappeaseandcalmthetourists.Theguideshouldthencontacttheairlines,trytoputoffthedeparturetimeortakeothermodesoftransportationforalternativemeansfordeparture.Ifnecessary,17/arrangeacharteredMakearrangementsfortheiraccommodationandnecessaryDuringtheirstay,theguideshouldinformthenextstopintime,modifiedtravelscheduleandinformtherelatedparties.Ifthegroup’sdelayrequiresthemtostayon,themanageroradministrationstaffofthetravelagencyshouldmakeanapologytothetouristsonbehalfofthetravelWriteouttheaccidentreport,statethecauseandresponsibilityofaccident.Thepersonwhocausedtheincidentshouldbefinedfortheloss.Guidesonhowtoprevent“anincidentofmissingtheairplane”toThelocalguideandthenationalguideshouldfinishthetrafficimplementworkofoffsitetrafficticketsinadvance,checkandconfirmthedate,flight,destinations,andsoon.Contacttravelagentatanytimeduringthemission,toaskwhetherchangeinBeforedeparture,don'tarrangegroupstotheattractionswherearecomplex,don'tscheduleyourteamtocrowdedplacestoshoporfree.Scheduleplentyoftimetotheairport,ensurethetourgroupsarrivetotheoffsite10點(diǎn)機(jī)Becauseofthebadweather,theplanedoesnottakeoffontimetoShanghai,postponeduntiltheevening.Butairportannouncedthecancellationofflightsonthedayat10o'clock.Foreignguestsarefeelingdown,yelledandwereextremelydissatisfiedwithyou,howthelocalguidetodealwith?Toexplainthesituationtothevisitorsintime,andfullystabletouristImplementthenextday'searliestflightsimmediatelyandarrangematterssuchasSolveaccommodationproblemsforNotifyvisitorsthetimeofmorningcall,breakfast,luggageanddepartureofthenextday.18/Informtravelagenciesoperatordepartmentsnotifythenextlegof ThetimewhenaKoreatourgrouparrivedatshuangliuairportwas8inthemorning,thelocalguidemetatrafficjamonthewaytotheairport,whenarrivingattheairportis8:40A.M.,howthelocalguidetohandle?Thisis“anincidentoftakingtouristsbyTourguidemustsincerelyapologizetoDescriptthetrafficsituationDothefollow-upserviceworkenthusiastically,tomaketouristsunderstanding.Becauseofthesnowstorm,theairportwasshutdown,thetouristtimeneedtobeextendedtoonedayinthiscitytocontinuethetravelling,whatshouldlocalguidesReporttothetravelagencyimmediatelytorescheduletheaccommodation,vehiclesandothermatters.Adjustthereceivingplan,appropriately,addtheadditionoftouristspots,appropriatelyextendthetimeofvisitingthemajorattractions,culturalactivitiescanbearrangedintheeveningtoregulatingtourists’emotion.Maintainingcloseliaisonandplanningandcontrollingpersonnel,implementationofvisitordepartureflightsthenextday.InformthenexttravelBecauseofthetouristhighseason,ticketbookingmetproblems,travelagencyhadtoarrangeovertimeplanetoleaveearly.Howtourguidetocoordinate?Trytoco-ordinatewithnationalguideandtheleader,andindicatethereasonforchangetogetthevisitorsunderstandingandsupport.ClarifytheremedialMakefulluseofeffectivetimetoscheduleguestsvisitlocalattractions,and19/thechangeofplanningtothesponsortravelagencyandthenextlocaltravelToobtaintravelagency’sauthorizationandadequatecompensationtotheThelocalguideisleadingaforeigneducationaltourgroupgosightseeingatonespot,suddenly;onetouristfoundhispassportlost.WhatshouldaccompanytourguideTheguideshouldhelpthetouristrecallwhetherhehasleftthepassportwithsomeoneelseorputitsomewhereelse.Afterconfirmingtheloss,heshallreporttothetravelagencyforthefirsttime,askingthetravelagencyforacertificate,thencombinewiththevisitortorelevantdepartmentsbythestaffwithareplacementaccordingtotheprocess.ThecostsarecoveredbythememberAforeignvisitorwithvaluablesstolenduringthetourisminourcountry,whatshouldaccompanytourguidesdo?Identifystolen,theguideshallimmediatelyreporttoPublicSecurityBureau,travelagenciesandinsurancecompaniestohelpsearchforclues,andstrivetosolveassoonaspossible.Ifthestolenitemswasn’tfound,theguideshouldassistlosterwithtravelagentcertificatetothelocalPublicSecurityBureautogainthestolenissuedcertificate,sothatvisitorcaninspectswhenreturntocustomsorclaimstotheinsurance.ComfortthelosertoalleviateunpleasantOneJapanesetouristlostluggageonaninternationalflighttoChinawhatshouldthelocalguidedo?HeshouldknowmoreinformationtohelpfindcluestoassistvisitorsintheairlineHelpsolvetheinconveniencecausedbecauseoflost20/Ifcannotfindtheluggage,heshouldgettherelevantinformationandprocedurestohelptouristclaimtotheairline.AKoreatourgroupwillleaveacitybytrain,suddenly,avisitorfindhiscamerazoomlenslostandcan'trememberwhereheleft.Aftertheregimentarrivinginthemorning,theywillreturnthatnight,whatshouldaccompanytourguidedo?Comfortthetouristandlethememorythetimeandplaceofthefinalusing,andactivelyhelptofind.Recordtheguest'sname,addressandtelephone,inordertoreturnittoitsownerafterfound.Aftertheguestleft,iffound,shouldseektotransfertovisitor,costsincurredbyvisitortotakecareofhimself.Ifnotfound,travelagencyshoulddescribeindetail,andWhenshoppingwithalocalguideinalargemarket,becauseofthecrowded,atouristsuddenlyfoundhiswalletmissing,whatshouldthelocalguidedo?Comfortthetouristandanalysisthetimeandtheplacemaybemissing