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?Nielsen
Mediausage2024
MediaconsumptioninGermany
FernandoReimannMay2024
CopyrightO2024TheNielsenCompany(US),LC.Confidentialandproprietary.Donotdistribute.
Studydesign
CURRENTTRENDSAROUNDMEDIAANDADVERTISING
Useofmediaofferingsandusagehabits
Attitudestowardsinformationsourcesandadvertising
METHOD
Semi-annualonlinesurvey,lastwave:April2nd-April6th,
2024
SAMPLE
n=1,000
18t69yearsold,livinginGermany
representativeofgenderandagegroups
INTERVIEWLENGTH
~12minutes
2CopyrightO2024TheNielsenCompany(US),LC.Confidentialandproprietary.Donotdistribute.
Mediausagehasremainedalmostthesame
SmartphonesandTVsremainconstantcompanions.PCsandlaptopsrecordedadeclineof5%comparedtothepreviousyear.
Use:
63%Men
tospring
2023
Compared
52%Women
Basis:Totaln=1000
+3%
0%
99%
-5%
0%
79%
93%
84%
-3%
+1%
0%
43%
57%
56%
-2%
38%
+2%
42%
-1%
22%
GameConsole
SmartSpeaker
Newspaper/Magazine
SmartWatch
Smartphone
PC/Laptop
Radio
Tablet
TV
DVD/Blu
RayDevice
Source.NielsenSurvey.MediausageinGermany,Spring2024
Question:Whichdevicesandmediadidyouuseinthelastweekandhowoften?(Selection:atleastonceaweek)
Nielsen
3CopyrightO2024TheNielsenCompany(US),LC.Confidentialandproprietary.Donotdistribute.
SteadydeclineinPC/Laptopusage
TheuseofPCsandlaptopsisshowingasteadydecline.Aparticularlystrongdeclinecomparedtothepreviousyearcanbeseenamong18to34yearoldsandamongwomen.
94%92%92%90%
-5%
84%
SpringSpringSpringSpring
2021202220232024
Men■atleast1xperweek
88%85%90%82%
SpringSpring
20212024
Spring2022
Spring2023
18to34years
PC/Laptop
■atleast1xperweek
88%87%85%78%
Spring2022
Women
94%93%
SpringSpringSpringSpring
2021202220232024
Watleast1xperweek
35to54years
■atleast1xperweek
87%84%
Spring2023
Spring2024
Spring
2021
Source.NielsenSurvey.MediaUsageinGermary,Spring2024
Question:Whichdevicesdidyouuseinthelastweekandhowoften?(Selectiontatleast1xperweek):PC/laptop
4Copyrighto2024TheNielsenCompany(US),LLC.Confidentialandproprietary.Donotdistribute.Nielsen
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Videoconsumptiondependsonage
Strongdiscrepanciesacrossagegroups,especiallyindailyconsumptionofpublicTVandvideoservices/platforms.
Dailyusage
■18-34years·35-54years·55-69years
Source.NielsenSurvey.MediausageinGermany,Spring2024
Question:WhichvideoandTVofferingsdidyouuseinthelastweekandhowoften?(Selection:daily)
6
CopyrightO2024TheNielsenCompany(US),LC.Confidentialandproprietary.Donotdistribute.Nielsen
Continuedgrowthinusersofvideoplatforms
Boththedailyuseofpublictelevisionandtheuseofprivatetelevisionhavedeclinedcomparedtothepreviousyear,whiletheirMediaCenterconsumptionincrease.Thedailyuseofvideo
streamingproviderremainsthesame.
Dailyusage
PublicTV
TVStationOnlineMediaCenter
PrivateTV
Pay-TV
VideoStreaming
Video-Platforms
Provider
■Spring2021■Spring2022■Spring2023■Spring2024
Source.NielsenSurvey.MediausageinGermany,Spring2021,2022,2023,2024
Question:WhichvideoandTVofferingsdidyouuseinthelastweekandhowoften?(Selection:daily)
7
CopyrightO2024TheNielsenCompany(US),LC.Confidentialandproprietary.Donotdistribute.Nielsen
Videostreamingtopsweeklyuseforthefirsttime
Forthefirsttime,weeklyusageofvideostreamingprovidershowshigherusageratesthanlinearTVchannels.PrivateTVusageremainsthesameaslastyear.
Weeklyusage
■Spring2021■Spring2022■Spring2023■Spring2024
8
Source.NielsenSurvey.MediausageinGermany,Spring2021,2022,2023,2024
Question:WhichvideoandTVofferingsdidyouuseinthelastweekandhowoften?(Selection:atleastonceaweek)
CopyrightO2024TheNielsenCompany(US),LCConfidentialandproprietary.DonotdistributeNielsen
77%ofrespondentsusestreamingproviderweekly
Theusersofstreamingservicesarepredominantlyyoungerandbetween18and34yearsold.Olderagegroupsarealsoshowinganincreaseinweeklyusage.
Weeklyuseofvideostreamingprovider
Total
Spring2023Spring2024
■atleast1xperweekrarely/notatall
Source:NielsenSurvey.MediaUsageinGermany,Spring2023,2024QuestiontWhichvideoandTVofferingsdoyouuseandhowoften?
Spring2023Spring2024
%
years
0%
years
+8%
57%
55-69years
92%
83%
73%
91%
49%
35-54
18-34
9CopyrightO2024TheNielsenCompany(US),LC.Confidentialandproprietary.Donotdistribute.Nielsen
PrimeVideoandNetflixaredominant
Intermsofweeklyuse,thegapbetweenthetwotopbrandsandotherprovidersisbecomingeverlarger.Noownsubscriptionisbecomingincreasinglyrare.
AmazonPrimeVideo
NetflixDisney+
RTL+
SkyPayTV
TelekomMagentaTVYouTubePremium
DAZN
Paramount+WOW
least1xweek
JoynPLUSAppleTV+Maxdome
■at
+6%
+4%0%
+1%-3%+1%+1%-2%+2%
-1%0%-1%-3%
per
comparedtospring'23
56%
56%
29%21%19%
19%17%15%14%13%12%11%7%
Newusage2024:
TopSVODprovider
18%
16%
11%
7%
5%
NetflixAmazonDisney+YouTubeSky
PrimePremium
Numberofhouseholdsubscriptions
4ormoresubscriptionsNogwnsubscription(+1%)
26%
3subscriptions0
(0%)14%
23%
29%
Only1subscription
(+2%)
2subscriptions
(0%)
Source:NielsenSurvey.MediaUsageinGermany,.Spring2024
Qctensngwnetoteionsesteenntemdeourenewctmratemsotmoegeoutntaoaenatetaeywnctatelbnoetooute?teiomtevideo
servicesthatyouhavealreadybeenusingforalongtime:Arethereanyservicesthatyoouwihaveusedorsuoscribedtoin20247fso.whichofthefoliwinarethese?;NúmberofhouseholdsubsciptionsTheuseofvdeosteamingproviderandpatormsisbecoming
increasinglypopular,howmanydifferentsubscriptionsdoyouhaveinyourhousehold?
10CopyrightO2024TheNielsenCompany(US),LLC.Confidentialandproprietary.Donotdistribute.
Netflixhasthehighestnewusage
Again,thereisastrongdiscrepancybetweenagegroups-Netflixwasmostfrequentlyusedorsubscribedtoby18to34yearoldsandbymen.
Arethereanyprovideryouhavestartedusingorsubscribedtoin2024?
NETFLIX
■Newusagein2024:Netflix
Men
21%
Women15:%
33%
18%
4%
18-34years35-54years55-69years
ouerce:NilseenuorvetyeMnediaosgeuinreraonyt,piins22strenngpoerandstemtoalean0msttmeAneteseonteodestonnpodrtayouiensngoralongtmeeteanyecstarolened
orsubscribedtoin2024?(Answer.Netfix)
11Copyrighto2024TheNielsenCompany(US),uC.Confidentialandproprietary.Donotdistribute.
Genderdifferencestowardsvideoserviceconsumption
Menshowhigherusageonmostplatforms.OnlyNetflix,RTL+andDisney+areusedmore
frequentlybywomen.
PlatformrankingincludingmedialibrariesandTVapps
AmazonPrimeVideo
56%
Netflix
56%
ZDFMediaCenter
38%
ARDMediaCenter
37%
Disney+
29%
RTL+
21%
SkyPayTV
19%
TelekomMagentaTV
19%
YouTubePremium
17%
DAZN
15%
Freevee
15%
Paramount+
14%
wOw
13%
JoynPLUS
12%
Waipu.TV
11%
AppleTV+
11%
SamsungTVPlus
11%
Discovery+
10%
PlutoTV
10%
RakutenTV
9%
Zattoo
9%
RokuTV
7%
Maxdome
7%
SimpliTV
6%
AnotherStreamingService
1%
Top“ondemand”videoservices-genderdifferences
AmazonPrimeVideo
Netflix
ZDFMediathekARDMediathek
Disney+RTL+(
SkyPayTV
TelekomMagentaTVYouTubePremiumDAZN
JoynPLUS
59%
52%
54%
57%
42%
34%
40%
34%
20%
23%
22%
16%
22%
15%
21%
14%
20%
9%
13%
11%
■men
■women
Source:NielsenSurvey.MediaUsageinGermany,Spring2024
Questions:Whichofthefllowingvideostreamingproviderandplatfomsdoyouuseandhowoftendoyouusethemforatleast30minutesatatime?
12
CopyrightO2024TheNielsenCompany(US),LLC,Confidentialandproprietary.Donotdistribute.Nielsen
Time-independentconsumptionasatopsellingpoint
Everyseconduserstatesthattime-independentconsumptionisoneofthemainreasonsforsigningacontract.Watchingyourfavoriteseriesisanargumentforeverythirdperson.
numberoffilmsandseriesatanytime.
ItookoutastreamingsubscriptionsothatIcouldwatchalarge
Itookoutthestreamingsubscriptionoveralongerperiodoftimeto
consumevarlousseriesandfims.
ItookoutthestreamingsubscriptionbecauseIcanwatchmy
favouriteseriesthere.
Itookoutthestreamingsubscriptiontoconsumead-freecontent.
filmsandseriesonthego.
Itookoutthestreamingsubscriptionbecauseitallowsmetowatch
Itookoutastreamingsubscriptiontowatchseriesandfimsinthe
originallanguage.
Itookoutthestreamingsubscriptiononthebasisofatrial
month/offer.
towatchaspecificseriesorfilm,afterwhichIcancelleditagain.
lonlytookoutthestreamingsubscriptionforashortperiodoftime
50%
44%
35%
31%
20%
18%
13%
9%
Source:NielsenSurvey.MediaUsageinGermany,Spring2024
Question:Whichofthestatementsistruewhenyouthinkaboutthefollowingstreaming
subscriptions?
13CopyrightO2024TheNielsenCompany(US),LC.Confidentialandproprietary.Donot
distribute
Nielsen
Oneinfivehasquitinthelastsixmonths
Haveyoucanceleda
streamingserviceinthelast
6months?
No
■Idon'tknow
Themainreasonforcancelingastreamingservicewasthecostandnotenoughinterestingcontent.17%ofusersfoundabetterdealelsewhere.
Total
Oct23
menwomen
Thepricewastoohigh/wewantedtosave
money
42%
-9%
44%
41%
Notenoughinterestingcontent/programs
28%
+11%
30%
24%
Ihaven'tusedthisserviceforalongtime
23%
0%
19%
27%
I/wehavesubscribedtotheserviceonlytowatchaspecificfilmorseries
20%
+2%
23%
16%
Ionlyneededaccesstotheserviceforalimitedtime
19%
New
18%
20%
Othervideostreamingserviceshaveabetteroffer
17%
+1%
17%
16%
Iprefertopayforspecificfilmsorseries
ratherthansubscriptions
11%
-4%
16%
5%
Notimetowatch
10%
-5%
10%
11%
NoliveTVchannelsorevents
2%
New
4%
0%
Source:NielsenSurvey.MediaUsageinGermany,Spring2024
cancelnot
thevideodistibute.
streaming
Questions.Haveyoucanceledastreamingserviceinthelast6months7,Whydidyou14CopyrightO2024TheNielsenCompany(US),LC.Confidentalandproprietary.Do
service?
Increaseinvideostreamingshort-termuse
Short-termvideostreamingoflessthananhouronaweekdayisbecomingincreasinglypopular.InclassicTV,onlynon-useincreasessignificantly.
ClassicTV
24%23%23%
15%
13%12%11%
Mon-Fri
3-4hours2-3hours
VideoStreaming
32%
29%29%
23%24%
18%19%
14%
7%6%9%
Notatall
Source.NielsenSurvey:MediaUsageinGermany,Spring2021,Spring2022,Spring2023,Spring2024
13%14%12%
Lessthan1hour
8%8%7%
3-4hours
■Spring2022
■Spring2023
■Spring2024
Morethan4hours
Morethan4hours
28%28%29%
19%14%
Lessthan1hour
1-2hours
1-2hours
Mon-Fri
Notatall
8%11%
11%10%
hours
21%
14%
11%
2-3
Question:Onaverage,howlongdidyouwatchclassictelevision/videostreamingonaweekday(Monday-Fridayinthelastweek?
15CopyrightO2024TheNielsenCompany(US),LC.Confidentialandproprietary.DonotdistributeNielsen
ThemajorityknowsandusesConnectedTV
Aroundaquarterofthosesurveyedarenotyetawareoftheadditionalfunctionsthat'ConnectedTV'offersthem.TheadditionalfunctionsaremostfrequentlyusedviaSmartTVs.
Additionalfunctionsthrough
'ConnectedTV'Whattypeofconnectiondoyouusetousetheadditionalfunctions?
61%29%21%14%13%8th%
16%
24%
19%
StreamingReceiverBlu-ray
Boxplayer
20%SmartTVStreamingGame
stickConsoles
(e.g.AppleTV,
SkyQ)
11%(e.g.from(e.g.FireTV(e.gPlay
Philips)Chromecast)
9%Samsung,LG,Stick,GoogleStation)
·Yes,atleast3timesaweek
Yes,atleastonceaweek
.Yes,Iknowitandusetheadditionalfunctionseveryday
aYes,lessthanonceaweek
aYes,Iknowthename,butI'veneveruseditbefore·No,Idon'tknowit.
o:elnd.Mteiaintt.Spngnt
accesstheaditionalfunctions?
16Copyrighto2024TheNielsenCompany(US),LC.Confidential
onatenatocdleconsey.0ooandproprietary.Donotdistribute.
owandsetednonltnatontatcomcedaabesoutoueegswcoteongtbrnPWhatspeofnatonoouseto
17Copyighto2024TheNielsenCompany(US),uC.Confidentialandproprietary.Donotdistribute.
Musicstreamingservicescontinuetoseegrowth
Theclassicradiostationscontinuetobeattheforefrontintermsofregularuse.Almosteverysecondpersonusesmusicstreamingservices3-7timesaweekand,aswithpodcasts,non-use
isdecreasing.
Music
streamingservices
(e.g.Spotify)
Classicradiostations
(e.g.viaFM,cable,satellite
orDAB+)
Podcast
(e.g.viaSpotify,Audible,..)
Onlineradio(radiostationsbroadcastovertheInternet)
IP
-7%
+2%
+/-0%
15%
-1%
25%
-3%
32%
-2%
26%
33%
38%
56%-1%
49%+3%
+3%29%
26%
+4%
35%
36%
+/-Xx%changevs.Spring2023+3%+3%
■3-7timesaweek■rarernotatall
Source:NielsenSurvey.MediaUsageinGermany,Sping2024
Nielsen
Question:Whichaudioofferingsdoyouuseandhowoften?
18CopyrightO2024TheNielsenCompany(US),LC.Confidentialandproprietary.Donotdistribute.
18-to34-year-oldsusemusicstreamingmostfrequently
Lookingbackonthepreviousyear,theuseofallaudioformatsisbecomingmoreimportantfor35to54yearolds.Classicradiostationsarebeingusedlessandlessbyyoungerpeople.Youngerpeopleconsumefewerpodcaststhaninthepreviousyear,incontrasttoolderpeople.
Podcasts
Online-Radio
Classicradiostations
MusikStreamingServices
(e.g.viaFM,cable,satelliteorDAB+)
+/-Xx%changecomparedtospring2023■18-34years■35-54years■55-69years
Source:NielsenSurvey.MediausageinGermany,Spring2024
Question:Whichaudioofferingsdoyouuseandhowoften?(Selection:3-7timesaweek)
19CopynightO2024TheNielsenCompany(US),LC.Confidentialandproprietary.Donotdistibute.Nielsen
Spotifywinsagaininmusicstreaming
Spotifyremainstheclearmarketleader,followedbyYouTubeMusicandAmazonMusic.Soundcloud,Deezer,AudioNowandBookBeatshowadeclineinweeklyusage.
SpotifyYouTubeMusic
AmazonMusic
Audible
AppleMusic
Top10audiostreamingpaidservices
41%31%
29%
Spotify:
47%withadcontent
51%withoutadcontent
15%14%
GooglePlayMusicSoundcloud
Deezer
12911%10%
AudioNow8%
BookBeat8%
■atleast1xperweek
Source:NielsenSurveyMediaUsageinGermany.Spring2024
20247
20Copyiogrigt2024TheNielsenCompany(US),LC.Confidentialandproprietary.Donotdistribute.
+/-%pointscomparedtoSpring'23
+2%Newuse2024:
10%
8%
+4%Topaudioservices
13%
5%
4%
+3%0%0%
0%
-1%
-3%SpotifyYouTubeAmazonAppleAudible
MusicMusicMusic
-3%-2%
-
Socialmedia
21Copyrighte2024TheNesenCompanyUS,uC.Confdentilandpropietary.Donatdstibute
InstagramlandsaheadofFacebookforthefirsttime
WhatsAppisonceagaininfirstplace.OneinthreepeopleusesInstagram,Facebookand
YouTubeeveryday.Inthecurrentsurvey,InstagramisaheadofFacebookforthefirsttime.
TOP5SOCIALMEDIACHANNELS
36%35%33%18%
(Dailyuse)(Dailyuse)(Dailyuse)(Dailyuse)(Dailyuse)
Source.NielsensurveyofmediausageinGermany,spring2024
Question:Howoftendoyouusethefollowingsocialmediasites/apps?(Selection:daily)
22CopyrightO2024TheNielsenCompany(US),LC.Confidentialandproprietary.DonotdistributeNielsen
DailyWhatsAppusageacrossages>70%
WhatsappandInstagramwithsignificantlyhigherusageamongwomen,YouTubeisused
significantlymoreoftenbymen.Mostsocialmediasites/appsaremostpopularamong18-34yearolds.
+/-%-pointscomparedtoSpring'23
DailyuseMen
Women
18to34
years
35to54
years
55to69years
+3%
+1%
WhatsappInstagram
FacebookYouTube
76%
69%
83%
77%
80%
71%
36%
31%
42%
59%
36%
17%
35%
32%
38%
24%
43%
36%
-4%
0%
33%
41%
25%
48%
35%
18%
+1%
TikTok
18%
19%
18%
38%
14%
6%
-3%
8%
9%
8th%
24%
4%
0%
-2%
-1%
SnapchatTelegram
7%
10%
5%
10%
8th%
5%
7%
10%
4%
12%
7%
4%
+1%
XPinterest
6%
4%
8th%
8th%
4%
6%
0%
4%
5%
3%
5%
4%
2%
0%
3%
5%
2%
8th%
2%
1%
-2%
3%
4%
2%
8th%
2%
1%
-1%
TwitchBeReal
2%
2%
2%
5%
1%
1%
-2%
1%
2%
1%
3%
1%
1%
-2%
Tumblr
1%
1%
1%
2%
1%
0%
-2%
mastodonl
0%
1%
0%
2%
0%
0%
23
Source:NielsensurveyofmediausageinGermany,spring2024
Question:Howoftendoyouusethefollowingsocialmediasites/apps?(Selection:daily)
CopyrightO2024TheNielsenCompany(US),LC.Confidentialandproprietary.Donotdistribute.
Trustinadvertising
24CopyrightO2024TheNielsenCompany(U5),LLCConfidentialandproprietary.Donotdistribute.
Trustinadvertisingissimilartolastyear
Trustinadvertising
Comparedtothepreviousyear,thevalueforgreatertrustfellslightlyandforlesstrustinadvertisingincreasedslightly.
InnerCircle:Spring2023
OuterCircle:Spring2024
3%9%
39%
49%
■Rathergreatertrustinadvertising
■Almostunchanged
■Ratherlesstrustinadvertising
■Don'tknow
Source:NielsenSurvey.MediaUsageinGermany.Spring2004
Question:Ifyouthinkaboutadvertisingfromvariouscompanies,hasyourtrustinadvertisingchangedandifso,inwhatdirection?
25CopyrightO2024TheNielsenCompany(US),LC.Confidentialandproprietary.Donotdistribute.
Age-dependentdevelopmentsintrust
The55-69agegrouphastheleasttrustinadvertising.Ingeneral,thelossoftrusthasincreasedmostintheyoungestagegroup.
Trustinadvertisingacrosstheagesplit
2%2%
8%
4%
18%
2%
6%
18-34yrs.
35-54
yrs
55-69yrs.59%
59%
30%
31%
53%
InnerCircle:2023
Outercircle:2024
RathermoretrustinadvertisingAlmostunchangedRatherlesstrustinadvertisingDon'tknow
Source:NielsenSurvey.MediaUsageinGermany,Spring2024
Question:Whenyouthinkaboutadvertisingfromdifferentcompanies,hasyourtrust
inadvertisingchanged
andifso,inwhichdirection?
26CopyrightO2024TheNielsenCompany(US),LC.Confidentialandproprietary.Do
notdistribute.
Nielsen
NewspaperMagazines
Radio
TV
CinemaBillboardsSEA
DirectMailBrandSponsoring/EventSponsoring
Productplacementsforfilmsorseries
VideoAdsAdBanner(DisplayAds)
SocialAdsInfluencerRecommendationsorAdvertising
Mostadvertisingformatsarelosingtrust
Printadvertisingremainswiththehighesttrustvalue.Recommendationsoradvertisingfrominfluencersandadvertisingonsocialmediashowthegreatestlossoftrust.
Trustinadvertisingbymediagroup
comparedtospring2023
50%
400/
AC0/
M40/
A40A
43%
A204
43%
39%
2904
220/
32%
31%
26%
Source:NielsenSurveyMediaUsageinGermany,Spring2023,2024
Question:Towhatextentdoyoutrustthefolowingrecommendationsorformsofadvertising?IlustrationoftheTop2Box1=very/2=rather27Copyrighto2024TheNielsenCompany(US),uC.Confidentialandproprietary.Donotdistribute
0%
+4%
-1%
-1%+4%
0%
-2%
0%-4%-1%
-4%
-3%-4%-5%
Trustinadvertisingacrossallchannels
55%
Trust:Trust:
very/ratherrather/notatall
-1%vs.2023+1%vs.2023
Differencesintrustbetweenagegroups
Thediscrepancyintrustbetweenyoungerandolderpeopleisparticularlystrongwhenitcomestodigitaladvertisingformats.
Digitalandtraditionaladvertisingmediawiththehighesttrustdiscrepanciesacrossagegroups
OnlineShop
InfluencerSocialMediaProductRecommendationsVideoAds
42%34%24%
18-3435-5455-69
Traditional
BrandSponsorship46%41%31%
18-3435-5455-69
ProductPlacementCinema
49%46%
3.7%
18-3435-5455-69
Outofhome
49%42%40%
18-3435-5455-69
SourceNielsensurveyofmediausageinGermany,spring2024
Question:Towhatextentdoyoutrustthefollowingrecommendationsorformsofadvertising?(1=very/2=somewhat)
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Nielsen
Womenwithhighertrustinofferbrochures
Menhavegreatertrustinvideoadsonlaptops/PCsbanners,whilewomenaremorelikelytofindofferbrochuresandrecommendationsfromfriendstobecredible.
DigitalLeaflets
(Index:106)
Women's
Recommendationsfromfriends
(Index:105)
overallindex:100
Leaflets
(Index:109)
Videoadson
tablets/
smartphones
(Index:106)
Men's
Videoadsonlaptops/PCs
(Index:110)
overallindex:100
Advertisingbanners(displayadvertising)
(Index:110)
29
Source:NielsensurveyofmediausageinGermany,spring2024;Note:Index100=population
Question:Towhatextentdoyoutrustthefollowingrecommendationsorformsofadvetising?llustrationofthetop2box:1=very/2=somewhat
opyrghtN2024TheNietsenCompany(US),uCConfdentalandpropietany.Donotdstibute
Fearsprevailwhenitcomestopersonalizedadvertising
Althoughthemajoritysaythatadvertisements(whetherpersonalizedornot)areannoying,almostathirdwouldprefertoreceiveonlypersonalizedadvertising.
58%(+3%)
Advertisementsareannoying,whether
personalizedornon-
personalized.
51%(-5%)
Iamafraidthatmycollected
datacouldfallintothewrong
handsthroughpersonal
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