國家開放大學(xué)《管理英語3》形考任務(wù)7參考答案

國家開放大學(xué)《管理英語3》形考任務(wù)7參考答案一、選擇填空，從每題選項(xiàng)中選出一個(gè)能填入空白處的最佳選項(xiàng)（每題10分）。1、—Howiseverythinggoing?— ,we'vebeenquitebusythismonthandthere'sbeenquitealotofprogresssincethelastinspection.YoucanjustlookAsyoucanseePleasejustlookaround2、— aboutitnow?—Everytimeacustomerhascomplainedwe'vefollowedourstorepolicyandofferedthemanexchangeorafullrefund.What'stheplanWhat'sbedoingWhat'sbeingdone3、Let'sgo thereportsonthelatestwork.overwithto4、Ournewschoolbuildingis construction.A.underinhavingThenthesituation worsebyhumanerrorbecauseofthelackofpropertraining.waswasmadehasbecame6、—I'dliketotakealookfirstatthosestructuralsupportbeamsthatweregoingtobeputinplaceonthesecondfloor.— ,here'syourjacketandhelmet,andyou'dbetterputonthesebootsaswell-it'soursitepolicy.GoodYou'rewelcomeCertainly7、—Isuggestyouofferaffectedcustomersadiscountontheirnextstorepurchase,explainthesituationandapologizetothem.—Right,ofcourse. I'llgetonitrightaway.Igotitnow.Iunderstandperfectly.8、Applealmostlostitsdominanceinthesmartphonemarket itbecameclearthatitwasdifficulttomakeacallusingthemuchexpectediPhone4.whenthatwhere9、Notonly manycarsbuiltinthe1970suglyandpoorlydesigned,theyalsobecameveryunreliableafter40-50thousandmiles.wasarewere10、AChinesecompanyisgoingto overthewell-knownJapanesecompanyTOSHIBACorporation.gettaketurn11、—What'sthelatestsituationwithallthesecustomercomplaintswe'vebeenreceiving?— thequalityofthematerialhasnotalwaysbeenuptostandard.IbelieveI'mafraidIthink12、Propercontrolsthatshould developedaspartofroutinesafetyprocedureswerenotinplace.hasbeenhavebeenbe13、Unluckily,someQualityManagementSystemfailures headlines.domakedoesmakedonotmake14、Theproductsofthiscompanyarealways tostandard,theyhaveverystrictqualitycontrolprocess.closedownup15、I'mgoingtohavea withMarkaboutthisissuetomorrow.speechsentenceword二、完形填空（每空10分）。操作提示：通過題目中的下拉選項(xiàng)框選擇恰當(dāng)?shù)脑~語補(bǔ)全填空。TotalQualityManagement（TQM）參考答案：1、comprehensive2、through3、or4、including5、from二、閱讀理解。閱讀下面的文章，根據(jù)文章內(nèi)容判斷文章后的句子是正確（T）還是錯(cuò)誤（F）。（每題10分）NOTABLEQUALITYMANAGEMENTFAILURES參考答案：1、T2、F3、T4、F5、T二、翻譯。為下面的句子選擇正確的翻譯（每題10分）。操作提示：通過題干后的下來框選擇題目的正確答案。（質(zhì)量控制是一系列確保和提高產(chǎn)品質(zhì)量及服務(wù)的行為）參考答案：1、C2、A 3、B4、C5、B二、聽力理解。聽對(duì)話錄音，根據(jù)對(duì)話內(nèi)容找出“COLUMNA”中的各方是如何應(yīng)對(duì)產(chǎn)品質(zhì)量問題的（每題10分）.TASK3_TESK.MP3COLUMNACOLUMNB操作提示：通過每題的下拉框選擇題目的正確答案。參考答案：1、Makingcomplaintstothestore2、Offeringcustomersanexchangeorafullrefund3、Talkingtothesupplier4、Tryingtounderstandandsolvetheproblem5、Reportingthequalityproblemtothemanager二、閱讀理解。閱讀下面的文章，根據(jù)文章內(nèi)容選擇題目答案。（每題10分）THEHISTORYOFQUALITYCONTROL參考答案：1、C2、C3、A4、C5、B二、聽力理解。點(diǎn)擊聽對(duì)話錄音，根據(jù)對(duì)話內(nèi)容判斷正誤（每題10分）。TASK4_TEST.M