2024年高考英語考前必背作文模板 應用文之投訴信講義(新高考專用)

專題14應用文之投訴信

E寫作要點I

一自我介紹并說明寫信目的

L具體不滿1

投訴信說明不滿的地方并表達訴求具體不滿2

解決辦法

—表達希望

」寫作紀構屋

投訴信開頭部分表達寫信目的：投訴

IamwritingtocomplainaboutapairofshoesIbought/purchased/orderedfromyourwebsite.

Iamwritingtomakeacomplaintabout...

Iamwritingtoexpressmydissatisfaction/disappointmentabout...

Iamwritingtodrawyourattentiontotheawfulfactthat+句子

Iamsorrytosendthislettertoyoutoexpressmydisappointment.

投訴信中間部分陳述要投訴的問題以及希望對方進行補救

陳述要投訴的問題

Iamtotally/completelydisappointedtofindhat+句子(如：yousentmeapairofshoesofwrongsize.)

Therearesomeseriousproblemsthatdeserveyourcloseattention.Foronething,foranother,...

Therearesomeproblemswith...thatIwishtobringtoyourattention.First,.../Inaddition,...AVorsestill,...

表達心情

Icanhardlyputupwith/bear/tolerateitanylonger.

Iamreallyannoyedaboutit.

Iamreallydisappointedbythequalityofthe...

Iamreluctant(不情愿的)tocomplain,butthisreallybothersme.

Ihatetohavetosaythis,but...

提出要求或補救建議

Iwouldliketogetmymoneyback.或Ihavetoaskfor/demandclaima(full)refund.要求(全額)退款

Tosolvetheproblem,Idemand/requestthat(should+do)

Toimprovethesituation,itisadvisableforyoutotakethefollowingmeasure.

Toremedy（補救）thematter,1suggestmakingthefollowingchanges.

投訴信結尾部分表達希望對方能盡快解決上面提出的問題

Itrustyouwilltakemycomplaintsseriouslyandsolvetheproblemassoonaspossible.

Iwouldbegratefulifyoucouldtakemyopinionintoconsideration.

Iwouldappreciateitifyouarekindenoughtosolvetheproblemassoonaspossible.

Iwouldbehighlyappreciatedifyoucould.….

Iappreciateyourwillingnesstomakeupfortheloss.

[x]|

」寫作模板！

Dearmanager,

IamTom,oneofyourcustomers.（自我介紹）Iamwritingtolodgeacomplaintabout

.（表達寫作目的）/1amLiHua,aseniorhighschoolstudent.Iamextremelysorrytodisturb

you,butIhavetowritealettertoconveymycomplaintanddissatisfaction./1amamiddleschoolstudent.I

amwritingtoexpressmydissatisfactionanddisappointmentabouttheunpleasantexperiencewhich

happenedafewdaysago.（投訴原因）

Foronething,（投訴原因一）Foranother,?（投訴原因二）

ItisrequiredthatIshouldgetareplacement,orIshouldreceiveafullrefund./1dohopeyoucandealwith

thisproblem.Iwanttoexchangeitforanotherorhavemymoneyback.（提出解決問題的辦法或者要求）

ThankyouforyourattentionandIamlookingforwardtoyourpromptreply./I*dappreciateitifyou

cancopewithitasearlyasyoucan./1wouldbegratefulifyoucouldtakemyopinioninto

consideration.（期待回復）

Yourssincerely,

Tom

J寫作素材！

Writingl:2023年全國新高考I卷

假定你是李華，你校外教Ryan要舉辦口語培訓班，讓練習口語的所有的學生兩人一組練習，隨機挑

選兩個人分成一組練習，你對此有意見，說說原因和提建議。

注意：1.寫作詞數(shù)應為80左右；2.請按如下格式在答題卡的相應位置作答。

【答案】

DearRhan,

I'mLiHua,astudentfromyourclass.Iamwritingtodiscussthegroupingoftheoralpracticeclass.

YourmethodofaskingustopracticeinpairswillundoubtedlyimproveouroralEnglishfaster.However,

yourdecisiononrandomlyselectingtwotoformagroup,inmyopinion,isimproper.Foronething,thetwo

studentsmaybestrangerstoeachother,whichwillgreatlyreducetheeffectofouroralpractice.Foranother,The

twostudentswithdifferentEnglishlevelsandinterestswillmakeitchallengeingtopracticeouroralEnglish.

Therefore,itispreferableforustochooseourownteammates,fromwhichwewillgettwicetheresultwithhalf

theeffort.

Ihopeyouwillgivemyadviceyourfullconsideration.Thankyou!

Yours,

LiHua

1.應用文寫作前三步驟：

(1)審題判定本文約等于投訴信類文體；

(2)因對方是外教，故李華身份要交代；

(3)因文本主體部分為隨機分組不妥的原因和自己的建議，本文總體時態(tài)定調為一般現(xiàn)在時和一般將來

時。

2.本文的亮點：

(1)undoubtedly無疑；

(2)Foronething,...Foranother,...一方面，…另一方面，

(3)bestrangersto對...不熟悉；

(4)makeitchallengingtodosth運用it形式賓語的結構，其中challenging二difficult；

(5)itispreferableforsbtodosth對某事而言做某事是更好的；

(6)gettwicetheresultwithhalftheeffort事半功倍。

回I—4d

J押題范文I

1.(2022年江蘇省高三模擬)

假定你是李華，你鄰居的女兒每天中午都在家彈鋼琴，給你的網(wǎng)課學習和生活帶來了很大的困擾。請

你給鄰居Mrs.Li寫一封投訴信，內(nèi)容要點包括：

1.說明困擾你的問題：2.投訴的原因;3.解決問題的建議。

注意：

1.詞數(shù)80字左右2可以適當增加細節(jié)，以使行文連貫。

DearMrs.Li,

Yoursfaithfully,

LiHua

【答案】

I'mLiHua.aneighborlivingnexttoyourhouse.I'mwritingtoexpressmydissatisfactionaboutthenoise

yourdaughterhasbeenmakingrecently.

Thereasonformydissatisfactionisthatitisatnooneverydaythatyourdaughterpracticesplayingthepiano,

whichgreatlyaffectsbothmylifeandonlinestudy.Foronething,asahighschoolsenior,I'mengagedinmaking

preparationsforCollegeEntranceExamination.Therefore,thenoisemakesithardformetoconcentrateonmy

study.Foranother,althoughoccasionallythemusicyourdaughterplayssoundswonderfulitdisturbsmeand1

finditdifficulttogetenoughsleep.

Isincerelyhopethatyourdaughtercanadjustthetimeandplaceofpracticing.Iwouldappreciateitifyou

couldsolvetheproblemassoonaspossible.

Yoursfaithfully,

LiHua

［詳解］本篇書面表達是一篇應用文，要求考生給鄰居Mrs.Li寫一封投訴信，說明說明困擾自己的問題、投

訴的原因以及解決問題的建議。

第一步:詞匯積累

影響:affectinfluence

忙于做某事:beengagedindoingsth.=beoccupiedwith

集中注意力:concentrateon=focuson困難的:difficult-hard

第二步:句式拓展簡單句變復合句

原句:I'mLiHua,aneighborlivingnexttoyourhouse.

拓展句:I'mLiHua,aneighborwholivesnexttoyourhouse.

第三步:高分句式

［高分句型l］Thereasonformydissatisfactionisthatitisatnooneverydaythatyourdaughterpracticesplaying

thepiano,whichgreatlyaffectsbothmylifeandonlinestudy.（第一個that引導表語從句:itis...that...引導強調

句:which引導非限制性定語從句）

［高分句型2］Foranother,althoughoccasionallythemusicyourdaughterplayssoundswonderfulitdisturbsme

andIfinditdifficulttogetenoughsleep.（although引導讓步狀語從句）

2.（2022年福建?高三福建省德化一中聯(lián)考）

假如你是中學生李華，最近在某個購物網(wǎng)站上購買了一雙運動鞋，但到貨后發(fā)現(xiàn)了一些問題，請給該

網(wǎng)站寫一封投訴信，投訴信內(nèi)容如下表：

要點：1.寫信目的2不滿之處;3.表達期望（重新郵寄或退款）。

注意:1.書信內(nèi)容包括以上要點2詞數(shù)80左右（書信格式已給出，不計入總詞數(shù)）；

3.可適當增加細節(jié)，以使行文連貫。

DearSirorMadam,

Yours,

Lihua

【答案】

DearSirorMadam,

I'mwritingtocomplainaboutthesportsshoeswhichIboughtfromyourwebsite.ThismorningIreceivedthe

shoesontime,butIregrettosaythatthere'ssomethingwrongwiththem.

Firstly,I'mprettysureIaskedyoutosendmeawhitepair.Themomentthemailboxarrived,Icouldn'twait

to

openit,onlytofindaredone.Tomakethingsworse,Ineeda40sizewhileyousentmeasize39,whichistoo

smallforme.WereIinit,Iwouldgetachingfeet.Anditisofsuchbadquality-oneofthemevengetsloose

thread.

MyconcerniswhetheryouwillreturnmethemoneyorhavetheshoesreplacedandIwonderwhowillpay

thepostage.

Iamlookingforwardtoyourearlyreply.

Yours,

Lihua

［導語］本篇書面表達是一篇應用文，要求考生網(wǎng)站寫一封投訴信，投訴信內(nèi)容如下表：

要點:1.寫信目的2不滿之處;3.表達期望（重新郵寄或退款）。

第一步:詞匯積累購買:buyfpurchase

準時:ontime-*onschedule

擔心:concernfworry

替換:replacefsubstitutefor

第二步:句式拓展同義句

原句:I'mwritingtocomplainaboutthesportsshoeswhich1boughtfromyourwebsite.拓展句:I'mwritingto

complainaboutthesportsshoesboughtfromyourwebsite.

第三步:高分句式

［高分句型l］ThismorningIreceivedtheshoesontime,butIregrettosaythatthere*ssomethingwrongwith

them.（運用了that引導賓語從句）

［高分句型2］Tomakethingsworse,Ineeda40sizewhileyousentmeasize39,whichistoosmallforme.（運用

了while連接并列句，which引導非限制性定語從句）

3.（2022年全國?高三專題練習）

假如你是李華，在一家商店購得一臺劣質電腦，然后與營業(yè)員交涉，但營業(yè)員態(tài)度悲劣，不予受理。

為此，你向經(jīng)理寫了一封投訴信。內(nèi)容主要包括：

（1）自我介紹；

⑵投訴的原因

⑶希望換一臺新的電視機，否則全額退款。

【答案】

Dearmanager,

IamTom,oneofyourcustomers.Iamwritingtolodgeacomplaintaboutthepoorqualityofyour

product.Theexperienceinyourshopisabitterdisappointmenttome.

Foronething,theTVIboughttheotherdayfromyourcompanyturnedouttobeafake,whichruinedyour

goodreputation.Foranother,whenIwenttoyourshopforanexplanation,thesalespersonbehavedinarude

manner,turningadeafcartomyrequirement.

Itisrequiredthatishouldgetareplacement,orIshouldreceiveafullrefund.Thankyouforyourattention

andTamlookingforwardtoyourearlyreply.

Yours,

Lihua

［導語］本文是一篇投訴信，李華購買了一臺劣質電視機，向服務員申請售后，但遭到服務員的粗劣對待,

就此事向經(jīng)理寫一封投訴信。

第一步:詞匯積累購買:buyfpurchase摧毀:ruin-destroy

替換:replacement—substitution

回復:reply—response

第二步:句式拓展同義句改寫

原句:Theexperienceinyourshopisabitterdisappointmenttome.

拓展句:Itistheexperienceinyourshopthatisabitterdisappointmenttome.

第三步:高分句式

［高分句型1］

Foronething,theTVIboughttheotherdayfromyourcompanyturnedouttobeafake,whichruinedyourgood

reputation.（運用了which引導的非限制性定語從句）

［高分句型2］

Foranother,whenIwenttoyourshopforanexplanation,thesalespersonbehavedinarudemanner,turningadeaf

eartomyrequirement.（運用了when引導的時間狀語從句）

4.（2022年重慶南開中學校考模擬預測）

假如你是李華，周末在書店購買了一本英文小說。回家后你發(fā)現(xiàn)書本有質量問題，與店員理論，其服

務態(tài)度不好，因此你決定給書店經(jīng)理寫一封投訴信。內(nèi)容包括:

1.反映存在問題:2.提出解決方案。

注意：

1.寫作詞數(shù)應為80左右2請按如下格式在答題卡的相應位置作答。

【答案】

DearManager,

IamwritingthislettertocomplainaboutsomeproblemsIhavecomeacrossrecentlyinyour

bookstore.YesterdayIboughtanEnglishnovelwithanelaboratelydesignedcover.ButlaterIfoundthatseveral

pagesofthebookwerecrackedandbefouled.Whatisworse,themisprintsspreadeverywhereinthebookand

seriouslyaffectedmycomprehension.Iwenttoyourbookstoretorequireareplacement.Surprisingly,yourstaff

turneddownmyrequestrudelyandevendeniedthepoorqualityofthebook.

Now,I'mwonderingwhetheryoucanrefundorexchangeanewoneforme.Inthemeantime,I'dliketo

appealtobetterserviceofyourstaff.Anearlyresponsewillbeappreciated.

Sincerely,

LiHua

［導語］本篇書面表達屬于應用文。假如你是李華，周末在書店購買了一本英文小說。回家后你發(fā)現(xiàn)書本有

質量問題,與店員理論，其服務態(tài)度不好，因此你決定給書店經(jīng)理寫一封投訴信。

第一步:詞匯積累

遇至!J:comeacross-runinto購買:buyfpurchase

嚴重地:seriouslyfseverely拒絕:turndown^-refuse

第二步:句式拓展合并簡單句

原句:Yesterday1boughtanEnglishnovelwithanelaboratelydesignedcover.ButlaterIfoundthatseveralpages

ofthebookwerecrackedandbefouled.

拓展句:YesterdayIboughtanEnglishnovelwithanelaboratelydesignedcover,ofwhichlaterIfoundthat

severalpageswerecrackedandbefouled.

第三步:高分句式

［高分句型1］

IamwritingthislettertocomplainaboutsomeproblemsIhavecomeacrossrecentlyinyourbookstore.（運用了省

略關系詞的定語從句）

［高分句型2］

Now,I'mwonderingwhetheryoucanrefundorexchangeanewoneforme.（運用了whether弓|導賓語從句）

5.（2022年重慶一中高三模擬）

假如你叫李華，最近在某個購物網(wǎng)站上購買了一件夾克，但在到貨后發(fā)現(xiàn)夾克存在一些問題。請給該

網(wǎng)站寫一封投訴信，內(nèi)容應包含如下要點：

1.寫信目的；

2.投訴內(nèi)容:夾克顏色和尺寸出錯等：

3,期望得到的解決方式。

注意：

1.書信內(nèi)容包括以上要點；

2.詞數(shù)80左右（書信格式已給出，不計入總詞數(shù)）:

3.可適當增加細節(jié)，以使行文連貫。

DearSirorMadam,

Iamlookingforwardtoyourearlyreply.

Yourssincerely,

LiHua

【答案】

DearSirorMadam,

I'mwritingtocomplainaboutthejacketwhichIboughtfromyourwebsite.Thismorning1receivedthe

jacketontime.Iregrettosaythatthere*ssomethingwrongwithit.

Firstly,I'mprettysureIaskedyoutosendmeapurpleone.Themomentthemailboxarrived.Icouldn'twait

toopenit,onlytofindaredone.Tomakethingsworse,Ineedasize170-88Awhileyou