玩轉(zhuǎn)酒店英語智慧樹知到期末考試答案章節(jié)答案2024年黑龍江農(nóng)業(yè)工程職業(yè)學(xué)院（南崗校區(qū)）

one

is

similar

with

“What

time

would

it

be

convenient

,sir”?(

)

答案:What

time

would

you

like

us

to

come

back,sir?travel

agency(

)

答案:旅行社What

is

”sleep-out“?(

)

答案:The

room

is

reported

as

occupied,

but

the

room

was

not

used

and

this

guest

is

not

present.Eight

friends

want

(

).

答案:four

twin

roomsHow

many

pieces

of

luggage

do

you

have?(

)

答案:Just

these

Four.What

is

concierge?(

)

答案:It

is

located

on

the

1st

floor.

It

assists

you

with

information,

message

taking

,mail

service,

luggage

transport,

vehicles,

taxis

and

wheel

chairs.Miss

White

wants

to

do

some

exercise.

The

(

)is

the

place

she

will

go

to.

答案:fitness

centerCould

you

tell

me

the

name

of

your

group?(

)

答案:The

Harbin

Tour

Group.What

is

“l(fā)ate

check-out”?(

)

答案:The

guest

has

requested

and

been

given

an

extension

of

the

regular

check-out

time.The

guest

in

Room

709

runs

out

of

toilet

paper.

Someone

from

(

)

will

help

him.

答案:housekeeping

deparmentWe

(

)staying

in

your

hotel.

答案:enjoyGood

morning.

Garden

Hotel.

How

may

I

assist

you?.(

)

答案:Good

morning.

Do

you

have

any

double

rooms

free

for

the

night

of

October

20th？Do

you

have

any

laundry?(

)

答案:Yes,

my

dress

is

dirty.How

would

you

like

your

stockings

cleaned?(

)

答案:I’d

like

them

hand-washed.How

would

you

like

to

pay

your

bill

?(

)

答案:By

credit

cardWhat

is

wake-up

call?(

)

答案:a

hotel

service

in

which

the

guest

is

called

at

a

specific

time

to

be

woken

up.What

is”

check-out“?

(

)

答案:The

guest

has

paid

the

bill

and

left

the

hotel.Mr.

Smith

wants

to

hire

a

taxi

to

the

Great

Wall.

He

comes

to

the

lobby

for

information.

The

(

)is

the

right

place

for

him

to

go

to.

答案:concierge

deskIs

there

a

parking

lot

near

here?(

)

答案:car

parkWhatistheverbof“booking”?()

答案:bookInahotel,whoisresponsibleforconnectingphonecalls?()

答案:OperatorCould

I

pay

with

traveler’s

checks

?(

)

答案:According

to

the

hotel

policies,

we

don’t

accept

traveler’s

checks.Suite

(

)

答案:a

set

of

two

or

more

rooms

including

at

least

one

bedroom

and

a

sitting

room.western

restaurant(

)

答案:西餐廳分時(shí)度假投資人購買的是分割物業(yè)未來若干時(shí)間的產(chǎn)權(quán)。（）

答案:錯(cuò)精確預(yù)算是假日飯店企業(yè)發(fā)展的主要經(jīng)驗(yàn)。（）

答案:錯(cuò)豪華飯店時(shí)期，飯店業(yè)以追求商業(yè)利潤(rùn)為主要目標(biāo)。（）

答案:錯(cuò)全資公司和長(zhǎng)期租賃的經(jīng)營模式控制權(quán)與資源投入程度較低。（）

答案:錯(cuò)酒店產(chǎn)品從經(jīng)驗(yàn)檔次上可以劃分為豪華型酒店、中檔酒店和經(jīng)濟(jì)型酒店。（）

答案:對(duì)Goodafternoon,

ABCHotel,Susanisspeaking.HowmayIhelpyou?的正確翻譯是：

答案:下午好，ABC酒店，我是蘇珊，有什么可以幫您的？lifeguard的中文意思是（）。

答案:救生員單詞sat的正確音標(biāo)是：

答案:/s?t/tenniscourt的中文含義是（）。

答案:網(wǎng)球場(chǎng)作為英語的主要使用國家，英式英語和美式英語幾乎沒有區(qū)別。

答案:錯(cuò)When

cleaning

the

room,

the

room

attendant

can

answer

the

phone

and

take

a

message

in

case

there

is

something

urgent.

(

)。

答案:錯(cuò)If

you

are

a

man,

don’t

eat

with

your

hat

or

cap

on

in

a

restaurant.

But

never

put

a

hat

or

a

cap

on

the

table.

(

)

答案:對(duì)Theguestsshouldreservetheroomsfirstandthencheckin.()

答案:對(duì)Theguestsmustchoosetheroomsincludingbreakfast.()

答案:錯(cuò)Theforeignguestsoftenusecreditcardorvisacardastheirwayofpayment.()

答案:對(duì)Whentheguestscheckout,thehotelemployeeshouldreconfirmmethodofpaymentandsettleguestaccount.()

答案:對(duì)Do

you

have

any

special

requests?(

)

答案:Yes,

I

would

like

it

dry-cleaned.Which

one

is

similar

with

“I’d

like

a

rest

after

yesterday’s

long

flight.”?(

)

答案:I

want

to

take

a

nap

after

the

long

journey.Which

one

is

similar

with”Could

you

sign

here

,please”?(

)

答案:I’ll

need

your

signature.Which

one

is

similar

with

“I’m

not

sure

but

I’ll

try

my

best

for

you.”?(

)

答案:I’ll

try

and

see

if

I

can

do

something

for

you.Let’s

meet

them

in

the

hotel(

)?

答案:lobbyWhichoneiscorrectexpression?()

答案:MayIhaveyourpassport,please?What

is

“skipper”?(

)

答案:The

guest

has

left

the

hotel

without

paying.I’m

allergic(過敏)

to

the

feathers

in

the

pillows.(

)

答案:Don’t

worry,sir.

I

will

bring

you

non

allergenic

pillows

at

once.What

‘s

the

meaning

of

“fresh”?(

)

答案:clean

,

newCould

I

leave

my

luggage

here

until

I’m

ready

to

leave?(

)

答案:Yes,sir.

Let

me

call

the

bell

captain

for

you.A

guest

wants

to

buy

some

gifts

for

his

family.

The

clerk

in

the

(

)

will

help

him.

答案:gift

shopWhichoneisthecorrectsentence?()

答案:Haveagoodtriphome.How

much

should

I

pay?(

)

答案:That

would

be

1380Yuan

altogether.The

president

of

our

company

and

his

wife

are

coming

next

week.

He

would

like

something

deluxe.(

)

答案:I

see,

I’m

sure

that

he’ll

like

our

deluxe

suite.Excuse

me

,

where

is

the

subway

station?(

)

答案:Go

along

this

street

and

turn

right.Who

is

the

tour

leader,please?(

)

答案:I

am.If

you

are

a

man,

don’t

eat

with

your

hat

or

cap

on

in

a

restaurant.

But

never

put

a

hat

or

a

cap

on

the

table.

It

should

be

hung

up

or

put

on

a

chair

beside

you.（

）

答案:對(duì)When

cleaning

the

room,

the

room

attendant

can

answer

the

phone

and

take

a

message

in

case

there

is

something

urgent.（

）

答案:錯(cuò)When

a

guest

hangs

a

“Do

Not

Disturb

“sign

on

his

door,

the

room

attendant

may

enter

the

room

,

but

she

must

knock

first.(

)

答案:錯(cuò)Hotel

never

need

a

night

housekeeping

shift,

because

all

work

can

be

done

efficiently

during

the

day.（

）

答案:錯(cuò)Hotelemployeescouldsaysomethingrudetotheguests.()

答案:錯(cuò)What

is

“stay-over“?(

)

答案:The

guest

will

stay

in

the

room

at

least

one

more

night.Which

one

is

unfriendly

or

impolitely?(

)

答案:What’s

your

name?What

‘s

the

meaning

of

“disturb”?(

)

答案:to

make

someone

annoyedWhere

are

you

calling

from?(

)

答案:I’m

on

the

phone.Theguesthaspaidthebillandleftthehotel.()

答案:checkThree

college

students

need

(

)

in

a

small

hotel.

答案:a

triple

roomAsahoteloperator,whichsentenceismorepolite?()

答案:Holdon,please.What

is“

occupied”?(

)

答案:The

room

is

registered

to

a

current

guest.I’m

checking

out.

This

place

is

too

noisy.

I

won’t

stay

here

another

night.

Get

my

bill

ready!(

)

答案:We’re

awfully

sorry,

ma’am.We

will

send

someone

to

your

room

right

away.When

will

they

be

arriving?(

)

答案:The

day

after

tomorrow.twin

room

(

)

答案:room

for

two

people

with

two

single

bedsWhat

type

of

bread

would

you

like?(

)

答案:Crossants,please.Use

your

handkerchief(手帕)

to

wipe

your

mouth

when

eating.（

）

答案:錯(cuò)Cantonese

food

is

heavy

and

spicy.(

)

答案:錯(cuò)Don’t

try

to

reach

the

salt

or

pepper

shaker

when

they

are

in

front

of

other

diners.

Ask

your

neighbor

to

pass

it

to

you.(

)

答案:對(duì)Handletheunpackaged.Ifguestswanttobe“Deadmoved”andtheluggageisnotpacked,thehotelstaffwillbeunabletomoveduetosecurityproceduresandliabilityissues.()

答案:對(duì)Howlongwillittaketogettotheairport?()

答案:aboutonehourandahalfWhich

one

is

similar

with

“I’m

a

bit

tied

up.”?(

)

答案:I

am

busy

at

the

moment.Whoisresponsibleforansweringtelephonecalls,providesservicesrequestedbyguestsanddeliverssuppliersinthehotel？()

答案:housekeepingclerkHow

much

will

the

guest

pay?

(

)

答案:He

will

pay

150

Yuan.There

is

a

(

)on

the

bill

.I

do

apologize

for

that.

答案:mistakeIftheguestshavesomequestionsaboutthebill,whatshouldtheyask?()

答案:Whatisthischargefor?Could

I

speak

to

the

assistant

manager,

please?(

)

答案:Hold

on,

please.I’ll

put

your

through.How

would

you

like

to

(

)the

bill,

sir?

答案:settleWhen

can

I

have

it

back?(

)

答案:tomorrow

afternoonGreet

the

guest.

(

)

答案:Good

morning,

Friendship

Hotel.

How

may

I

assist

you?business

center(

)

答案:商務(wù)中心The

bellboy

will

help

you

with

your

baggage.(

)

答案:luggageWhoisresponsibleforcleaninglounges,corridorsandpublicwashroomsinthehotel?()

答案:PAcleanerAn

(

)

costs

nothing

but

can

help

the

guest

to

feel

better.

答案:apologyThe”DND”sigh

simply

indicates

that

the

guest

doesn’t

want

his

room

to

be

cleaned.（

）

答案:錯(cuò)Restaurants

usually

take

the

last

orders

at

7;00

p.m..(

)

答案:錯(cuò)Whentheguestscheckout,thehotelemployeeshouldremindtheguesttoreturntheroomkey.()

答案:對(duì)Can

you

explain

the

item,please?(

)

答案:Could

you

wait

a

minute?Let

me

check.Can

I

(

)

to

Mr.

Lee

in

the

business

center,please?

答案:speakdouble

room。

(

)

答案:room

for

two

people

with

one

double

bed.How

may

I

assist

you?(

)

答案:I’d

like

to

check

in.Could

you

fill

in

the

registration

form,please?(

)

答案:Sure.

I

will

take

care

of

it.

Should

I

sign

here?Which

one

is

similar

with”What’s

this

item

for”?(

)

答案:What’s

this

charge

for?A

secretary

would

like

to

reserve

(

)

for

his

boss.

答案:a

deluxe

suiteWould

you

like

me

to

(

)

your

meal

on

this

table,

sir?

答案:putTheroomisregisteredtoacurrentguest.()

答案:OccupiedThank

you

for

your

help!(

)

答案:It’s

my

pleasure.Astheoperator,alwayssmileintothemouthpiece.Itshowsinyourvoice.()

答案:對(duì)Aroomattendantcomestotheguestroomtocollecthisluggage.()

答案:錯(cuò)Housekeepingisresponsibleforextrababycots,pillows,quilts,andadditionalbathroomsuppliesareavailable.()

答案:對(duì)Good

cooking

is

not

just

a

skill,

but

an

art.(

)

答案:對(duì)A

room

with

early

makeup

requests

should

be

serviced

promptly.（

）

答案:對(duì)What

kind

of

credit

cards

that

could

be

used

in

the

hotel?(

)

答案:MasterCard###UnionPay###Visa

CardWhich

one

is

similar

with”I’d

like

to

pay

my

bill

now”?(

)

答案:I’d

like

to

check

out

now.Iftheguestsneedtheclotheswashed,whatkindofservicedotheyneed?()

答案:LaundryserviceWhat

kind

of

room

would

you

like?(

)

答案:A

deluxe

double

room

with

sea

view,

if

possible.A

woman

with

a

childish(孩子氣的)hairpin(小發(fā)夾)

on

her

head,

wearing

strange

clothes

and

slippers,

comes

to

the

front

desk

of

a

4-star

hotel

where

you

are

working.

She

would

like

a

room

in

your

hotel.

What

do

you

do?(

)

答案:Tell

her

all

rooms

are

taken.I’m

sorry,

sir.

The

line

is

busy.(

)

答案:engagedInahotel,whoisresponsibleforreservation?()

答案:ReservationistWhatisconsidered“Livemoves”aboutroomchangesinthehotel?()

答案:Roomchangeswithguestspresentareconsidered“Livemoves”.Can

you

recommend

something

spicy?(

)

答案:What

about

Mapo

Bean

Curd?fitness

center(

)

答案:健身中心Inahotel,whoisresponsibleforhelpingtheguestswiththeirluggage?()

答案:bellboyWhat

‘s

the

meaning

of

“smart”?

答案:cleverThe

subway

station

is

next

to

the

library.(

)

答案:underground

stationWaiter’s

should

(

)the

guests

’preference

before

giving

suggestions.

答案:askYou

know

Miss

Li

a

tour

guide

very

well.When

she

arrives,

how

should

you

greet

her?(

)

答案:Call

her

name

and

hug

her.family

room

(

)

答案:room

suitable

for

a

family

with

children

with

four

or

more

beds.The

carpet

in

my

room

has

a

bad

odor(氣味).(

)

答案:We’re

awfully

sorry,

ma’am.

We

will

send

someone

to

your

room

right

away.Take

the

complaining

guest

to

a

(

),so

the

discussion

will

not

affect

other

guests.

答案:private

roomCan

you

bring

me

a

map

of

Beijing,please?(

)

答案:No

problem,sir.

I

will

be

back

at

once.Whatshouldahotelemployeesayordoifaguestcomplaints?()

答案:Idoapologizeforthat.A()comestotheguestroomtohelptheguestwithhisluggage.()

答案:bellboyHowtoaskthenumberofguests?()

答案:Howmanypeoplearethereinyourparty?presidential

suite（

）。

答案:a

suite

that

has

more

than

5

rooms

with

luxurious

fittings

and

decorations.It

is

already

noon,

but

no

one

has

come

to

clean

my

room

yet.(

)

答案:I’m

sorry,

sir.I

will

send

a

room

attendant

to

clean

your

room

for

you

right

away.concierge(

)

答案:禮賓If

there

are

no

more

twin

rooms

in

hotel,

how

will

you

say?

(

)

答案:I’m

sorry,sir.

We

have

no

more

twin

rooms

for

that

weekend.May

I

have

your

passport,

sir?(

)

答案:Of

course.

Just

moment,

please.My

wife’s

passport

is

in

her

purse.Which

one

is

similar

with

“Please

call

me

if

you

need

any

help”?(

)

答案:Anything

you

need,

please

call

me

over

the

phone.A

caller

asks

to

speak

to

Mrs.

Lee

in

Room

1724.(

)

答案:Room

1724

,I

will

put

you

through.operator(

)

答案:接線員What

is

FIT?

(

)

答案:Free

individual

travelerDid

you

(

)

the

mini

bar?

答案:useHow

to

ask

the

room

types

?

(

)

答案:What

kind

of

room

would

you

like?Inahotel,a()willberesponsibleforcheckinginfortheguests.()

答案:receptionistFront

office

manager(

)

答案:前廳經(jīng)理Generally

(

),

our

guests

are

satisfied

with

your

service

here.

答案:speakingIftheguestsdon’twanttobedisturbed,theycouldmakeDNDbyguestservicecenter.()

答案:對(duì)Hotel

employees

can

knock

at

the

guest’s

door

softly

with

the

key.（

）

答案:錯(cuò)You

can

drink

with

the

spoon

in

you

cup.(

)

答案:錯(cuò)Theroomattendantshouldn’tgreetguestswhentheyaregoingtocleanthehotelrooms.()

答案:錯(cuò)When

a

guest

hangs

a

“Do

Not

Disturb”sign

on

his

door,

the

room

attendant

may

enter

the

room,

but

she

must

knock

first.（

）

答案:錯(cuò)When

doing

the

room

,

the

room

attendants

should

always

keep

the

guest’s

door

open.（

）

答案:對(duì)High

quality

service

depends

on

the

chef

only.(

)

答案:錯(cuò)Hotelsusuallychargemoreforexpresslaundryservice.()

答案:對(duì)When

welcoming

or

receiving

guests

at

the

bar,

a

bartender

may

follow

the

following

procedures

.（

）

答案:對(duì)Service

procedures

for

an

FIT

Reservation.（

）

答案:對(duì)Which

should

a

hotel

employees

say

or

do

if

a

guest

complaints?(

)

答案:Patiently

listen

to

what

the

guest

says

and

take

notes.###Show

your

sympathy.###Tell

the

guest

when

the

problem

will

be

solved.When

guests

arrive

at

the

reception

desk,

the

receptionists

should

greet

them

politely

and

without

any

delay.Which

sentence

is

not

suitable

for

welcoming

guests?（

）

答案:Could

I

have

your

name,please?###Hello,

sir.

What

do

you

want?###Hello,Mr.

Miller.

Back

again?###How

old

are

you?What

are

the

reservation

procedure

for

a

restaurant

hostess?（

）

答案:Ask

guests

for

reservation

information.###Get

the

information

from

the

guests:Time

of

arrival,

contact

name,

telephone

number###Confirm

the

reservation###Greet

the

guestsCheck-in

procedures（

）

答案:Give

the

guest

the

room

key.###Ask

the

guest

to

show

his

identification

and

to

fill

out

the

registration

form.###Find

the

reservation

on

the

computer

for

confirmation.###Ask

the

guest

whether

he

or

she

has

made

a

reservation

with

the

hotel.###Greet

the

guests.###Express

best

wishes.###Ask

the

guest

how

they

will

pay.What

facilities

for

the

entertainment

service

in

the

hotel?（

）

答案:rowing

machine###sauna###weight-lifting

machine###indoor

swimming

poolWhen

guests

make

complaints,

what

should

hotel

employees

say

to

them?(

)

答案:I’m

awafully

sorry,

please

accept

our

apologies.###I’m

so

sorry

about

that.

That

shouldn’t

happen.What

are

the

International

Hotel

Corporations?（

）

答案:Marriott###Shangrila###HiltonWhat

are

the

service

procedures

fro

a

room

attendant

about

room

cleaning?（

）

答案:Greet

the

guests

and

ask

whether

to

clean

their

rooms

now.###Clean

the

room.###Express

your

wishes

to

guestsWhat

are

the

months

of

one

year?（

）

答案:January###December###AugustGood

afternoon,

sir.

Welcome

to

our

（

）swimming

pool,

how

may

I

assist

you?

答案:outdoor###indoorHow

do

you

ask

the

name

?

(

)

答案:May

I

have

your

name,please?I

will

(

)order

up

at

once.

答案:sendHow

would

you

like

to

pay

,Mr.

Miller?(

)

答案:In

cash.Could

you

fill

in

the

laundry

form,please?(

)

答案:OkWhen

guests

have

some

laundry,

(

)

can

help

them

with

the

cleaning

and

pressing.

答案:laundry

serviceThe

bathroom

isn’t

clean.(

)

答案:I’m

terribly

sorry

about

that,

ma’am.We

will

clean

it

right

away.I

have

terrible

stomachache.(

)

答案:I’ll

inform

the

doctor

immediately.Shall

I

put

the

tray

here

so

that

you

can

(

)the

TV?

答案:faceMrs.

Black

would

like

to

have

a

steam

bath,

so

she

will

go

to

a

(

).

答案:saunaA

guest

doesn’t

reply

when

you

say

“Good

morning.,Sir.How

may

I

help

you?”to

him.

This

is

probably

because

(

)

答案:You

didn’t

look

at

him

when

you

spoke.What

is

massage?(

)

答案:The

health

club

offers

professional

massage

service

24

hours

a

day.

Please

make

an

appointment

with

senior

specialists

from

2:00

p.m.

to

2:00

a.m.single

room（

）。

答案:room

for

one

person

with

a

single

bed.We

do

apologize

for

the

(

).

答案:convenienceTheroomhasbeencleaned,andisreadyforuse.()

答案:outCould

you

tidy

up

a

bit

in

the

bathroom?(

)

答案:Of

course,

ma’am.

I’ll

clean

it

right

away.Jack

wants

an

inexpensive

room

for

his

father

to

stay

for

a

week

in

July.(

)

答案:We

have

a

single

room

on

the

ground

floor

without

shower

or

bath,

the

room

rate

is

50

Yuan

per

night.Whichoneisthecorrectprocedurebeforecheckingout?()

答案:Reservation–Checkin—Enjoythestay—CheckoutCould

you

do

it

later?My

wife

is

taking

a

shower.(

)

答案:No

problem,

sir.

I’ll

be

back

in

an

hour.I’d

like

to

pay

by

check,

rather

than

in

cash.(

)

答案:chequeI

was

rather

cold

last

night.(

)

答案:Shall

I

bring

you

an

extra

blanket.receptionist(

)

答案:預(yù)訂員What

do

you

(

)for

the

main

course?

答案:recommendI

would

like

to

book

(

)for

a

couple.

答案:a

double

roomWhat

drink

would

you

like

to

(

)with

your

steak?

答案:goWhatis“l(fā)aundryservice”?()

答案:aservicethatisofferedbythehotel,itcanhelpthegueststowashclothesWhich

one

is

similar

with”The

hotel

amount

is

3600

Yuan”?(

)

答案:It

comes

to

3600

Yuan

.Which

one

is

similar

with

“How

would

you

like

to

settle

your

account”?(

)

答案:How

would

you

like

to

pay

your

bill?How

to

ask

the

way

of

payment

?

(

)

答案:How

would

you

like

to

pay?The

TV

is

not

working

in

the

guest’s

room.

The

repairman

from

(

)will

help

him.

答案:maintenanceMr.

White

wants

to

reserve

a

room

for

his

wedding

ceremony

on

May

1st

,at

least

500

people

are

coming.(

)

答案:Well,

our

conference

hall

is

especially

built

for

those

types

of

occasions.

It

can

accommodate

up

to

400

people.

Will

that

suit

you?May

I

have

your

(

),

please?

答案:passportIs

there

a

Japanese

restaurant

in

your

hotel?(

)

答案:Yes,

sir.

It

is

on

the

third

floor.Which

one

is

similar

with”Would

you

like

to

check

and

see

if

the

amount

is

correct”?(

)

答案:Would

you

like

to

check

it

and

see

if

there

is

any

miscalculation?Whichsentenceisnotproperforhandlingcomplaints?()

答案:It’snotmyfault.Where

is

the

laundry

bag

,please?(

)

答案:You

can

find

it

in

the

wardrobe.Waiters

should

know

their

daily

specials

very

well

and

make(

)to

the

guests

when

taking

orders.

答案:suggestionsMr.

Brown

and

his

friends

would

like

something

to

drink.

They

will

probably

go

to

the

hotel

(

).

答案:lobby

barI’d

like

to

reserve

rooms

for

my

father

and

mother

,

my

wife

and

two

children.(

)

答案:We

will

try

our

best

to

book

connecting

rooms

for

you.

If

that’s

not

possible,would

you

mind

adjoining

room

instead?Remember

that

complaints

can

help

you

to

(

)your

service

in

future.

答案:improveCould

I

speak

to

John

Lee,

please?(

)

答案:Who

is

calling?Whencheckingoutincash,asktheguesttogiveyouthereceiptofdeposit.

答案:對(duì)Asaguest,weshouldrespectthepersonwhooffersthehotelservice.(

答案:對(duì)Which

hotel

is

belong

to

Hilton

Hotels

Corporation?（

）

答案:Conrad

Hotel###The

Wardolf

Astoria

Collection###Double

Tree

by

Hilton###Hilton

Grand

VacationsWhich

hotel

is

belong

to

Marriott?（

）

答案:Renaissance

Hotels&Resorts###Ritz-Carlton###J.

W.

Marriott

Hotels&Resorts###W

HotelsIftheguestpaywithCheck,theguestcouldsignhisnameinthewrongplace,

thehotelcancashtheCheck.

答案:錯(cuò)Whencheckingoutbycreditcard,firstlyyoushouldmakesurewhetherthecreditcardcanbeacceptedornotinthehotel.

答案:對(duì)Which

hotel

is

belong

to

Accor(雅高集團(tuán))?（

）

答案:Novetel

Hotel###Sofitel

HotelIfyouchooseahotel,youshouldconsiderthebrand,serviceandsituationofthehotel.

答案:對(duì)Which

hotel

is

belong

to

International

Hotels

Group?（

）

答案:Crowne

Plaza###Holiday

Inn###InternationalWhatnumberareyoucalling?()

答案:It’s021-9465-6688.Whichoneisthehotelserviceinwhichtheguestiscalledataspecifictimetobewokenup?()

答案:wake-upcallWhat

is

the

room

rate?（

）

答案:The

double

room

is

380

Yuan

per

night.###The

suite

is

500

Yuan

per

night.Whichsentenceissimilarwiththefollowingsentence?()

答案:Sheisonthephone.A

guest

wants

to

know

about

the

fitness

center’s

facilities,

what

should

the

fitness

center’s

attendant

say?（

）

答案:We

have

qualified

life

guards

on

duty

form

8:00

a.m.

to

8:00

a.m.###We

also

have

a

billiard

room

,

a

bowling

alley

and

an

indoor

swimming

pool.###We

have

weight-lifting

,rowing,

and

jogging

machines.WhatisDND?()

答案:DoNotDisturbChoosethesituationwiththepossibleresponseinthefollowingsentences.()

答案:I’msorry,sir.Heisinameeting.CanItakeamessage?Thebellboy’sjobincludesintroducinghotelfacilities

答案:錯(cuò)Inonehotel,whoshouldescorttheguesttotheroom?()

答案:bellboyWhat

are

the

Chinese

cuisines?（

）

答案:Shandong

cuisine###Guangdong

cuisine###Sichuan

cuisineWhichwordhasthesamemeaningwith“cozy”?()

答案:comfortableWhat

are

the

useful

tips

for

handling

a

reservation

of

a

banquet?（

）

答案:Thank

guests

for

making

reservation.###Get

the

information

from

the

guests.###Confirmation###Greet

the

guests###Ask

guests

to

hand

in

a

deposit

to

s