2024年高考英語考前沖刺必背作文(模板、素材、分類押題范文)(新高考專用)專題14 應(yīng)用文之投訴信講義

專題14應(yīng)用文之投訴信投訴信開頭部分表達寫信目的：投訴I

amwritingtocomplainaboutapairofshoesIbought/purchased/orderedfromyourwebsite.I

amwritingtomakeacomplaintabout

...I

amwritingtoexpressmydissatisfaction/disappointmentabout...I

amwritingtodrawyourattentiontotheawfulfactthat

+

句子Iamsorrytosendthislettertoyouto

express

my

disappointment.

投訴信中間部分陳述要投訴的問題以及希望對方進行補救陳述要投訴的問題I

amtotally/completelydisappointedtofindhat+句子(如:yousentmeapairofshoesofwrong

size.)Therearesomeseriousproblemsthatdeserveyourcloseattention.Foronething,...;

foranother,

...Therearesomeproblemswith...

thatIwishtobringtoyourattention.First,

.../Inaddition,

.../Worsestill,...表達心情Icanhardlyputupwith/bear/tolerateitanylonger.Iamreallyannoyedaboutit.Iamreallydisappointedbythequalityofthe...I

amreluctant(不情愿的)tocomplain,butthisreallybothersme.Ihatetohavetosaythis,but...提出要求或補救建議I

wouldliketogetmymoneyback.

或I

havetoaskfor/demandclaima(

full)refund.要求(全額)退款Tosolvetheproblem,Idemand/requestthat(should+do)Toimprovethesituation,itisadvisableforyoutotakethefollowingmeasure.Toremedy（補救）thematter,Isuggestmakingthefollowingchanges.

投訴信結(jié)尾部分表達希望對方能盡快解決上面提出的問題Itrustyouwilltakemycomplaintsseriouslyandsolvetheproblemassoonaspossible.Iwouldbegratefulifyoucouldtakemyopinionintoconsideration.Iwouldappreciateitifyouarekindenoughtosolvetheproblemassoonaspossible.IwouldbehighlyappreciatedifyoucouldIappreciateyourwillingnesstomakeupfortheloss.Dear

manager,IamTom,oneofyourcustomers.(自我介紹)Iamwritingto

lodgeacomplaintabout______.(表達寫作目的)

/

IamLiHua,asenior

high

schoolstudent.Iam

extremely

sorrytodisturbyou,butIhavetowritealetterto

conveymycomplaintanddissatisfaction.

/

Iamamiddleschoolstudent.Iamwritingtoexpressmydissatisfactionanddisappointmentabouttheunpleasantexperience

whichhappenedafewdaysago.

(投訴原因)Foronething,

___________________

(投訴原因一)

Foranother,

_________________.(投訴原因二)Itisrequiredthat

Ishouldgetareplacement,orIshouldreceiveafullrefund.

/

I

dohope

youcandealwiththisproblem.Iwanttoexchangeitforanotherorhavemymoneyback.

(提出解決問題的辦法或者要求)ThankyouforyourattentionandIamlookingforwardtoyour

promptreply.

/

I'dappreciateitifyoucan

copewithit

asearlyasyoucan.

/

Iwouldbegratefulifyoucould

takemyopinionintoconsideration.

(期待回復(fù))Yours

sincerely,TomWriting1:2023年全國新高考I卷假定你是李華，你校外教Ryan要舉辦口語培訓(xùn)班，讓練習(xí)口語的所有的學(xué)生兩人一組練習(xí)，隨機挑選兩個人分成一組練習(xí)，你對此有意見，說說原因和提建議。注意：1.

寫作詞數(shù)應(yīng)為80左右；2.

請按如下格式在答題卡的相應(yīng)位置作答。____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________【答案】DearRhan,I'mLiHua,astudentfromyourclass.Iamwritingtodiscussthegroupingoftheoralpracticeclass.YourmethodofaskingustopracticeinpairswillundoubtedlyimproveouroralEnglishfaster.However,yourdecisiononrandomlyselectingtwotoformagroup,inmyopinion,isimproper.Foronething,thetwostudentsmaybestrangersto

eachother,whichwillgreatlyreducetheeffectofouroralpractice.Foranother,ThetwostudentswithdifferentEnglishlevelsandinterestswillmakeitchallengeingtopracticeouroralEnglish.Therefore,

itispreferableforusto

chooseourownteammates,fromwhichwewillgettwicetheresultwithhalftheeffort.Ihopeyouwillgivemyadviceyourfullconsideration.Thankyou!Yours,LiHua1.應(yīng)用文寫作前三步驟：（1）審題判定本文約等于投訴信類文體；（2）因?qū)Ψ绞峭饨?，故李華身份要交代；（3）因文本主體部分為隨機分組不妥的原因和自己的建議，本文總體時態(tài)定調(diào)為一般現(xiàn)在時和一般將來時。2.本文的亮點：（1）undoubtedly無疑；（2）Foronething,...Foranother,...一方面，...另一方面，...；（3）bestrangersto對...不熟悉；（4）makeitchallengingtodosth運用it形式賓語的結(jié)構(gòu)，其中challenging=difficult；（5）itispreferableforsbtodosth對某事而言做某事是更好的；（6）gettwicetheresultwithhalftheeffort事半功倍。1.(2022年江蘇省高三模擬)假定你是李華，你鄰居的女兒每天中午都在家彈鋼琴，給你的網(wǎng)課學(xué)習(xí)和生活帶來了很大的困擾。請你給鄰居Mrs.Li寫一封投訴信，內(nèi)容要點包括:1.說明困擾你的問題:2.投訴的原因;3.解決問題的建議。注意:1.詞數(shù)80字左右;2.可以適當增加細節(jié)，以使行文連貫。DearMrs.Li,____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________Yoursfaithfully,LiHua【答案】I'mLiHua.aneighborlivingnexttoyourhouse.I'mwritingtoexpressmydissatisfactionaboutthenoiseyourdaughterhasbeenmakingrecently.Thereasonformydissatisfactionisthatitisatnooneverydaythatyourdaughterpracticesplayingthepiano,whichgreatlyaffectsbothmylifeandonlinestudy.Foronething,asahighschoolsenior,I'mengagedinmakingpreparationsforCollegeEntranceExamination.Therefore,thenoisemakesithardformetoconcentrateonmystudy.Foranother,althoughoccasionallythemusicyourdaughterplayssoundswonderfulitdisturbsmeand1finditdifficulttogetenoughsleep.Isincerelyhopethatyourdaughtercanadjustthetimeandplaceofpracticing.Iwouldappreciateitifyoucouldsolvetheproblemassoonaspossible.Yoursfaithfully,LiHua[詳解]本篇書面表達是一篇應(yīng)用文，要求考生給鄰居Mrs.Li寫一封投訴信，說明說明困擾自己的問題、投訴的原因以及解決問題的建議。第一步:詞匯積累影響:affect→influence忙于做某事:beengagedindoingsth.=beoccupiedwith集中注意力:concentrateon=focuson困難的:difficult→hard第二步:句式拓展簡單句變復(fù)合句原句:I'mLiHua,aneighborlivingnexttoyourhouse.拓展句:I'mLiHua,aneighborwholivesnexttoyourhouse.第三步:高分句式[高分句型1]Thereasonformydissatisfactionisthatitisatnooneverydaythatyourdaughterpracticesplayingthepiano,whichgreatlyaffectsbothmylifeandonlinestudy.(第一個that引導(dǎo)表語從句:itis...that...引導(dǎo)強調(diào)句:which引導(dǎo)非限制性定語從句)[高分句型2]Foranother,althoughoccasionallythemusicyourdaughterplayssoundswonderfulitdisturbsmeandIfinditdifficulttogetenoughsleep.(although引導(dǎo)讓步狀語從句)2.(2022年福建·高三福建省德化一中聯(lián)考)假如你是中學(xué)生李華，最近在某個購物網(wǎng)站上購買了一雙運動鞋，但到貨后發(fā)現(xiàn)了一些問題，請給該網(wǎng)站寫一封投訴信，投訴信內(nèi)容如下表:要點:1.寫信目的;2.不滿之處;3.表達期望(重新郵寄或退款)。注意:1.書信內(nèi)容包括以上要點;2.詞數(shù)80左右(書信格式已給出，不計入總詞數(shù));3.可適當增加細節(jié)，以使行文連貫。DearSirorMadam,____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________Yours,Lihua【答案】DearSirorMadam,I'mwritingtocomplainaboutthesportsshoeswhichIboughtfromyourwebsite.ThismorningIreceivedtheshoesontime,butIregrettosaythatthere'ssomethingwrongwiththem.Firstly,I'mprettysureIaskedyoutosendmeawhitepair.Themomentthemailboxarrived,Icouldn'twaittoopenit,onlytofindaredone.Tomakethingsworse,Ineeda40sizewhileyousentmeasize39,whichistoosmallforme.WereIinit,Iwouldgetachingfeet.Anditisofsuchbadquality-oneofthemevengetsloosethread.MyconcerniswhetheryouwillreturnmethemoneyorhavetheshoesreplacedandIwonderwhowillpaythepostage.Iamlookingforwardtoyourearlyreply.Yours,Lihua[導(dǎo)語]本篇書面表達是一篇應(yīng)用文，要求考生網(wǎng)站寫一封投訴信，投訴信內(nèi)容如下表:要點:1.寫信目的;2.不滿之處;3.表達期望(重新郵寄或退款)。第一步:詞匯積累購買:buy→purchase準時:ontime→onschedule擔(dān)心:concern→worry替換:replace→substitutefor第二步:句式拓展同義句原句:I'mwritingtocomplainaboutthesportsshoeswhich1boughtfromyourwebsite.拓展句:I'mwritingtocomplainaboutthesportsshoesboughtfromyourwebsite.第三步:高分句式[高分句型1]ThismorningIreceivedtheshoesontime,butIregrettosaythatthere'ssomethingwrongwiththem.(運用了that引導(dǎo)賓語從句)[高分句型2]Tomakethingsworse,Ineeda40sizewhileyousentmeasize39,whichistoosmallforme.(運用了while連接并列句，which引導(dǎo)非限制性定語從句)3.(2022年全國·高三專題練習(xí))假如你是李華，在一家商店購得一臺劣質(zhì)電腦，然后與營業(yè)員交涉，但營業(yè)員態(tài)度悲劣，不予受理。為此，你向經(jīng)理寫了一封投訴信。內(nèi)容主要包括:自我介紹;(2)投訴的原因(3)希望換一臺新的電視機，否則全額退款。____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________【答案】Dearmanager,IamTom,oneofyourcustomers.Iamwritingtolodgeacomplaintaboutthepoorqualityofyourproduct.Theexperienceinyourshopisabitterdisappointmenttome.Foronething,theTVIboughttheotherdayfromyourcompanyturnedouttobeafake,whichruinedyourgoodreputation.Foranother,whenIwenttoyourshopforanexplanation,thesalespersonbchavedinarudemanner,turningadeafcartomyrequirement.Itisrequiredthatishouldgetareplacement,orIshouldreceiveafullrefund.ThankyouforyourattentionandTamlookingforwardtoyourearlyreply.Yours,Lihua[導(dǎo)語]本文是一篇投訴信，李華購買了一臺劣質(zhì)電視機，向服務(wù)員申請售后，但遭到服務(wù)員的粗劣對待，就此事向經(jīng)理寫一封投訴信。第一步:詞匯積累購買:buy→purchase摧毀:ruin→destroy替換:replacement→substitution回復(fù):reply→response第二步:句式拓展同義句改寫原句:Theexperienceinyourshopisabitterdisappointmenttome.拓展句:Itistheexperienceinyourshopthatisabitterdisappointmenttome.第三步:高分句式[高分句型1]Foronething,theTVIboughttheotherdayfromyourcompanyturnedouttobeafake,whichruinedyourgoodreputation.(運用了which引導(dǎo)的非限制性定語從句)[高分句型2]Foranother,whenIwenttoyourshopforanexplanation,thesalespersonbehavedinarudemanner,turningadeafeartomyrequirement.(運用了when引導(dǎo)的時間狀語從句)4.(2022年重慶南開中學(xué)?？寄M預(yù)測)假如你是李華，周末在書店購買了一本英文小說。回家后你發(fā)現(xiàn)書本有質(zhì)量問題，與店員理論，其服務(wù)態(tài)度不好，因此你決定給書店經(jīng)理寫一封投訴信。內(nèi)容包括:1.反映存在問題:2.提出解決方案。注意:1.寫作詞數(shù)應(yīng)為80左右;2.請按如下格式在答題卡的相應(yīng)位置作答。____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________【答案】DearManager,IamwritingthislettertocomplainaboutsomeproblemsIhavecomeacrossrecentlyinyourbookstore.YesterdayIboughtanEnglishnovelwithanelaboratelydesignedcover.ButlaterIfoundthatseveralpagesofthebookwerecrackedandbefouled.Whatisworse,themisprintsspreadeverywhereinthebookandseriouslyaffectedmycomprehension.Iwenttoyourbookstoretorequireareplacement.Surprisingly,yourstaffturneddownmyrequestrudelyandevendeniedthepoorqualityofthebook.Now,I'mwonderingwhetheryoucanrefundorexchangeanewoneforme.Inthemeantime,I'dliketoappealtobetterserviceofyourstaff.Anearlyresponsewillbeappreciated.Sincerely,LiHua[導(dǎo)語]本篇書面表達屬于應(yīng)用文。假如你是李華，周末在書店購買了一本英文小說?；丶液竽惆l(fā)現(xiàn)書本有質(zhì)量問題,與店員理論，其服務(wù)態(tài)度不好，因此你決定給書店經(jīng)理寫一封投訴信。第一步:詞匯積累遇到:comeacross→runinto購買:buy→purchase嚴重地:seriously→severely拒絕:turndown→refuse第二步:句式拓展合并簡單句原句:Yesterday1boughtanEnglishnovelwithanelaboratelydesignedcover.ButlaterIfoundthatseveralpagesofthebookwerecrackedandbefouled.拓展句:YesterdayIboughtanEnglishnovelwithanelaboratelydesignedcover,ofwhichlaterIfoundthatseveralpageswerecrackedandbefouled.第三步:高分句式[高分句型1]IamwritingthislettertocomplainaboutsomeproblemsIhavecomeacrossrecentlyinyourbookstore.(運用了省略關(guān)系詞的定語從句)[高分句型2]Now,I'mwonderingwhetheryoucanrefundorexchangeanewoneforme.(運用了whether引導(dǎo)賓語從句)5.(2022年重慶一中高三模擬)假如你叫李華，最近在某個購物網(wǎng)站上購買了一件夾克，但在到貨后發(fā)現(xiàn)夾克存在一些問題。請給該網(wǎng)站寫一封投訴信，內(nèi)容應(yīng)包含如下要點:1.寫信目的;2.投訴內(nèi)容:夾克顏色和尺寸出錯等:3，期望得到的解決方式。注意:1.書信內(nèi)容包括以上要點;2.詞數(shù)80左右(書信格式已給出，不計入總詞數(shù)):3.可適當增加細節(jié)，以使行文連貫。DearSirorMadam,_________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________