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Overview
suiteoftechnologiesandmethods
designed
referstothe
Trust&safetytech
toprotectusersondigitalplatformsfromvariousonlineharms,includingmisinformation,fraud,andexploitation.Respondingtothedynamicnatureofdigitalthreats,thisfieldinvolvesimplementingsystemsforcontent
moderation,ageverification,andregulatorycompliancetoenhanceonlineandtrustworthiness.
safety
Background
digitallandscapeisincreasinglychallengedbythespreadofmisinformationanddisinformation,whichwasrecentlyidentifiedbyaWorldEconomicForum
surveyasthetopglobalriskoverthenexttwoyears,potentiallyfuelingsocietalpolarizationandconflictrisks.1Misinformationisfalseorinaccurateinformationthatisspreadwithouttheintenttomislead,whereasdisinformationisfalse
informationthatisdeliberatelydisseminatedwiththeintentiontodeceiveor
mislead.TheriseofgenerativeAIcontributestothesechallengesbyenabling
therapiddisseminationof“fakenews”andAI-generatedcontentlikedeepfakes,2therebycomplicatingcontentmoderation.Amidtechfirmlayoffs,trust&safetytechstartupsareemergingtooffersolutionsforfirmsteamstotacklethesegrowingonlinesafetyconcerns.
The
lackingin-house
1:“TheGlobalRisksReport2024,19thEdition,InsightReport,”WorldEconomicForum,January2024.
2:AccordingtoTheAssociatedPress,a“deepfake”is“amanipulatedvideoorotherdigitalrepresentation(ML)techniquesthatyieldseeminglyrealistic,butfabricated,imagesandsounds.”
producedbysophisticated
learning
machine
(pitchBooK
AliJavaheri
Analyst,EmergingTechnology
ali.javaheri@
EMERGINGSPACEBRIEF
Trust&SafetyTech
OriginallypublishedMarch28,2024
pbinstitutionalresearch@
Trendingcompanies
NewsGuard
)RealtyDefender
Trust&safetytechVC
dealactivity
48
39
35
31
5
201920202021202220232024*
Dealvalue($M)Dealcount
Source:PitchBook?Geography:Global*AsofMarch25,2024
Foraccesstomoreofthisdataand
PitchBook’sEmergingSpacestool,
accessafreetriallink
here
.
33
1
(pitchBooK
EmergingSpaceBrief:Trust&SafetyTech
Technologiesandprocesses
Trust&safetytechleveragesamultifacetedapproachtoprotectusersandplatformsfromonlinethreatsbyemployingacombinationofadvancedtechnologiesand
processes,including:
AI&ML:Centraltocontentmoderation,thesetechnologiesautomatethedetectionandmitigationofharmfulcontent,suchashatespeech,misinformation,andabusivematerial.AIandMLarepivotalinautomatedcontentanalysis,astheyanalyzetext,images,andvideostoefficientlyidentifyandsortproblematiccontent.
Naturallanguageprocessing(NLP):NLPplaysakeyroleinparsingandanalyzingtexttounderstanditsmeaning,particularlyfordetectinghatespeechandextremistcontent.However,itseffectivenessislimitedbythespecificityofitsapplicationtoparticulardomainsofobjectionablecontentandtheinherentchallengesingraspingthenuancesofhumanlanguage.
Digitalhashtechnology:ExemplifiedbyPhotoDNAandContentID,digitalhash
technologyiscrucialforcombatingchildsexualabusematerialandcopyright
infringement.Bygeneratingdigitalsignaturesforimagesandvideos,itenablesthe
rapididentificationandremovalofillicitcontent.Despiteitseffectiveness,challengesariseinmoderatingextremistcontentduetosubjectivedefinitionsandthepotentialforoverbroadcontenttakedowns.3
Imagerecognition:Leveragingdigitalhashtechnologies,imagerecognitiontoolsenhancetheabilitytoidentifyspecificobjectswithinimages,therebyaiding
themoderationprocess.Thesetoolsareinstrumentalinfilteringcontentbut
oftenrequirehumanoversightfornuanceddecision-makingduetolimitationsincontextualunderstanding.
Metadatafiltering:Thistechnologyusesthedescriptiveinformationwithindigitalfilestoidentifycontentthatmatchesspecificcriteria.Whileeffectiveinspottingcopyright-infringingmaterial,itsreliabilityischallengedbytheeaseofmetadatamanipulation,thushighlightingtheadaptivenatureofonlinethreats.
Ageverificationsystemsanddigitalidentityverification:Toensurecompliancewithagerestrictionsandtoprotectminors,thesetechnologiesverifyuseridentities,therebypreventingimpersonationandensuringusersmeetplatformagerequirements.
Frauddetectionsystems:Utilizingpatternrecognitionandanomalydetection,
thesesystemsarecrucialforidentifyingandpreventingfraudulentactivities,thussafeguardinguserdataandplatformintegrity.
Regulatorycompliancesolutions:Thesetoolsassistplatformsinadheringtoacomplexlandscapeoflocalandglobalregulationsrelatedtoonlinesafety,dataprotection,and
copyrightlaws,thusensuringthatplatformsoperatewithinlegalframeworks.
3:“HowAutomatedToolsAreUsedintheContentModerationProcess,”NewAmerica,n.d.,accessedMarch20,2024.
2
(pitchBooK
EmergingSpaceBrief:Trust&SafetyTech
Userbehaviormonitoring:Thesetoolsanalyzeuserinteractionstoidentifysignsofabusiveorfraudulentbehavior,whichiscrucialformaintainingplatformintegrity.
Contentmoderation:Acombinationofautomatedtoolsandhumanoversightensuresthatcontentadherestocommunitystandardsandregulations,thusbalancingthe
needforrapidresponsewiththerequirementfornuancedjudgment.
Applications
Trust&safetytechnologiesplayavitalroleinvarioussectorsbyenhancinguser
safety,maintainingintegrity,andcomplyingwithregulations.Thesetechnologies
areappliedacrossdifferentplatforms:Insocialmedia,theyfilteroutinappropriate
contentandmisinformationbyusingcontentanalysis,imagerecognition,andNLP.
E-commerceplatformsandonlinemarketplacesutilizefrauddetection,digitalidentityverification,andcompliancesolutionstosecuretransactionsandprotectuser
data.Onlinegamingandesportsplatformsintegrateageverificationandbehaviormonitoringtocreatefairandsecureenvironments.Financialservicesandfintech
sectorsemployalgorithmsforfraudprevention,identityverification,andadherencetoregulatorystandards.Educationtechnologyplatformsimplementcontent
moderationandageverificationtoensureasafelearningspace,whiledatingapps
usesimilartechnologiesforuserprotectionagainstharassmentandfraud.Streaming
servicesrelyondigitalhashtechnologyandmetadatafilteringforcopyright
compliance,whereasonlineforumsandcollaborativeplatformsleverageAI-driven
toolsfordiscussionmoderationandcyberbullyingprevention.Governmentandpublicservicesalsoadoptthesetechnologiestosecuredigitalservicesandprotectsensitivedata.Asdigitalenvironmentsevolve,theclearimportanceoftrust&safetytechin
safeguardingusersandupholdingplatformintegrityacrossindustrieshighlightsanongoingneedforinnovativeandadaptivesolutions.
Limitations
Despitethecriticalroletrust&safetytechnologiesplayindigitalplatforms,they
faceseverallimitations.Aprimarychallengeisthedifficultyofaccuratelydetecting
andmoderatingcontentwithoutinfringingonfreedomofexpressionorcausing
unintendedcensorship,especiallygiventhesubtlenuancesoflanguageandculturalcontext.Automatedsystems,whileefficient,oftenlackthesophisticationtofully
understandthecomplexitiesofhumancommunication,thusleadingtoerrorsin
contentmoderation.Additionally,thesetechnologiescanstrugglewiththerapid
evolutionofonlinethreatsandtheingenuityofmaliciousactorswhocontinuously
devisenewwaystocircumventsafetymeasures.TherelianceonlargedatasetsforMLmodelsalsoraisesconcernsaboutprivacyandthepotentialforbias,whichcanskewtheeffectivenessofthesetechnologiesacrossdifferentdemographics.Furthermore,theimplementationoftrust&safetytechrequiressignificantinvestment,whichcanbeabarrierforsmallerplatforms.Lastly,theeffectivenessofthesetechnologiescanbelimitedbythelackoftransparencyandaccountabilityinhowtheyaredeployed,
makingitchallengingtoassesstheirtrueimpactondigitalsafetyandtrust.
3
(pitchBooK
EmergingSpaceBrief:Trust&SafetyTech
Recentdealactivityandmarketoutlook
Thetrust&safetytechsector,whilerelativelynascent,hasshownpromisingdeal
activity,indicatingrobustinvestorinterestandthepotentialforsignificantgrowth.Inrecentdevelopments,RealityDefender,whichspecializesinthedetectionofdeepfakesandAI-generatedcontent,secureda$19.4millionSeriesAinSeptember2023led
byDCVC.Thisinfusionofcapitalunderscoresthemarket’sdemandforadvanced
solutionsincombatingsophisticatedonlinethreats.Similarly,UK-basedLogically,
whichoffersaplatformforidentifyingandrespondingtomisinformation,raised$11.6millioninalate-stageroundinAugust2023,highlightingtheurgencytoeffectivelyaddressthespreadofmisinformation.
Intherealmofbiometricverification,Paravision,astartupfocusingonfacial
recognitiontechnologyforuserauthentication,raisedanotable$38.8millionSeriesAinJuly2023withbackingfromHICOInvestmentGroupandJ2Ventures.Moreover,Unitary,whichdevelopscomputervisionmodelstoflagharmfulcontentonline,
successfullyraised$24.6millioninaSeriesAinJuly2023ledbyCreandumandsupportedbyPluralPlatformandPaladinCapitalGroup.
Formoreonventurecapitalactivityin
digitalriskprotection,refertoour
Q42023
InformationSecurityReport
.
Thesefundingroundsnotonlydemonstratethesolidstreamofinvestorconfidencebutalsosignalthesector’sreadinesstoscaleandinnovate.Astrust&safetytech
continuestoevolve,itispositionedtoaddressamultibillion-dollarmarketinthe
comingyears,drivenbytheincreasingnecessityforplatformstoensurethedigitalsafetyandintegrityoftheircontentanduserinteractions.Thisburgeoningsector
standsatacriticaljunctionbetweentechnologyandsocietalneed,withthepotentialtodeliverimpactfulsolutionsacrossvariousdigitallandscapes.
4
EmergingSpaceBrief:Trust&SafetyTech
Quantitativeperspective*
198
426
companies
deals
46
deals(TTM)
-14.8%YoY
$4.2M
mediandealvalue
(TTM)
40.0%YoY
Toptrust&safetytechcompaniesbytotalraised*
716
investors
$45.6M
medianpost-money
valuation(TTM)
187.0%YoY
$7.6B
capitalinvested
$1.4B
capitalinvested
(TTM)
64.6%YoY
*AsofMarch25,2024
CompanyTotalraised($M)Lastfinancingsize($M)LastfinancingdateLastfinancingdealtypeHQlocationYearfounded
TaskUs$882.7$460.0September7,2022DebtrefinancingNewBraunfels,US2008
NordSecurity$200.0$100.0September28,2023Late-stageVCAmsterdam,Netherlands2012
Yoti$122.3$9.5December22,2023Late-stageVCLondon,UK2014
ActiveFence$98.4N/AMarch1,2023Late-stageVCTelAviv,Israel2018
Paravision$90.1$38.8July28,2023Late-stageVCSanFrancisco,US2013
VideoVerse$83.9$45.0December18,2023PEgrowth/expansionLosAngeles,US2016
Logically$50.3$11.6August11,2023Late-stageVCBrighouse,UK2017
SpectrumLabs$45.0N/ASeptember6,2023M&AMiami,US2016
Truepic$36.4$26.6August6,2021Late-stageVCSanDiego,US2016
Modulate$36.0N/ANovember1,2023Late-stageVCSomerville,US2017
Source:PitchBook?Geography:Global?*AsofMarch25,2024
Toptrust&safetytechcompaniesbyExitPredictorOpportunityScore*
CompanyOpportunityScoreSuccessprobabilityM&AprobabilityIPOprobabilityTotalraised($M)HQlocationYearfounded
NordSecurity9998%19%79%$200.0Amsterdam,Netherlands2012
TrustLab9793%91%2%$22.9PaloAlto,US2019
Logically9586%80%6%$50.3Brighouse,UK2017
Pasabi9386%85%1%$3.1Edinburgh,UK2015
RealityDefender9285%84%1%$22.4NewYork,US2018
Modulate8779%78%1%$36.0Somerville,US2017
VineSight8678%77%1%$4.1TelAviv,Israel2016
Unitary8376%75%1%$26.6London,UK2019
Nisos8192%91%1%$33.7Arlington,US2015
VdoCipher8073%72%1%$0.2Gurgaon,India2015
Source:PitchBook?Geography:Global?*AsofMarch25,2024
Note:Probabilitydataisbasedon
PitchBookVCExitPredictormethodology
.
5
EmergingSpaceBrief:Trust&SafetyTech
Toptrust&safetytechcompaniesbyactivepatents*
Company
ActivepatentdocumentsTotalraised($M)HQlocationYearfounded
Yoti
84
$122.3
London,UK
2014
Truepic
37
$36.4
SanDiego,US
2016
ImageAnalyzer
20
N/A
Quedgeley,UK
2005
Zoomph
13
$6.1
Reston,US
N/A
Modulate
12
$36.0
Somerville,US
2017
ZapFraud
12
N/A
PortolaValley,US
2014
TwoHat
9
$9.6
Kelowna,Canada
2012
Attestiv
8
$4.6
Lehi,US
2018
SafeCreative
7
N/A
Zaragoza,Spain
2007
Source:PitchBook?
Geography:Global?*AsofMarch25,2024
Toptrust&safety
techinvestors*
Investor
Investments
Primaryinvestortype
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